A & D Adult Residential Care - Kenner

Pros

• Walden is highly recommended by reviewers.
• The physical therapy room and PTs are top notch.
• The nurses, nursing assistants, and administration were very helpful and accommodating.
• Ms. Gloria the social worker was especially helpful.
• The facility provides excellent care, great food, and very clean rooms.
• New sheets and blankets are provided daily.
• The staff were very kind and thoughtful.
• The facility offers lots of activities, is very efficient, and never smells bad.

Cons

• The place is very sad and heartbreaking to visit.
• The CNAs and nursing staff are careless.
• The dietary department doesn't care about residents' nutrition.
• There is verbal abuse from staff who curse at residents.
• The staff won't wheel residents to their rooms for meals, showing laziness.
• The facility is unorganized and dangerous.
• The place is dirty, with dirty floors and dirty recliners; the kitchen is filthy.
• Not a clean place, with high grass outside, no wheelchairs available, and poor food.
• The nurses are rude and inattentive, with neglect reported.

Review

The collection of experiences surrounding Walden (also spelled Waldon in some references) reads like a roller coaster of emotions, with voices ranging from wholehearted praise to devastating condemnation. On one end, several readers speak of outstanding rehabilitation opportunities that made a tangible difference for loved ones. They highlight a strong focus on physical therapy, noting that their relatives progressed well after surgeries, particularly hip procedures. The PT staff are repeatedly described as top-notch, capable, and encouraging, and the overall rehab environment is portrayed as the place where real recovery happens for some residents.

Beyond the therapy gym, the aspects of care that get high marks include responsiveness and cordiality from the nursing team, nursing assistants, and administrative staff. A social worker named Gloria is singled out as especially helpful, answering questions and guiding families through what can be a confusing process. Cleanliness and room standards also surface as positives in several accounts: clean rooms, fresh linens, and regular housekeeping routines like daily sheet changes. In at least one account, the dining experience is described as excellent, with good food and a cafeteria that keeps up with meals, contributing to a sense of overall well-being during the stay. For some families, the picture is one of attentive, supportive care that makes hospitalization or rehab feel manageable.

But the overwhelmingly loud voice in these reviews is not the praise; it's the distress and horror expressed by many families and former residents. A recurring worry is the treatment of basic dignity in the rehab setting: statements that loved ones are not assisted to the bathroom, are left in a diaper, or told to "just go in the diaper" and wait for help. Several reviews insist that such experiences strip away the dignity that families value most, and they urge others not to bring loved ones here because of what they see as neglectful or dismissive care. Accusations of inattentive CNAs, careless nursing staff, and a dietary team that doesn't seem to prioritize nutrition are echoed in multiple posts, painting a picture of a facility where essential daily needs are not consistently met.

Verbal and behavioral concerns appear frequently as well. Some reviewers report witnessing verbal abuse or witnessing staff who appeared lazy, noting that wheelchairs and assistance to meals aren't provided with the expected promptness. The frustration is often framed around a lack of attention to residents' basic comfort and routines, including small but meaningful acts like friendly small talk during a move to meals. The tone grows even more alarming when reviewers describe the place as unorganized and dangerous, recounting scenarios in which a resident's family member left feeling unsafe after a confrontation, or where threats of harm were mentioned in the building. These claims contribute to a broader perception of instability and risk.

Safety and sanitation concerns are another major thread. Several accounts describe dirty floors, dirty furniture and equipment, and a facility that smells less than fresh. Cleanliness seems inconsistent across the board, with some reviewers noting good housekeeping and others describing persistent grime and a lack of attention to basic sanitary details. There are also mentions of care practices that should be reversible or clarifiable - such as being told something is against a patient's diet by one nurse and then being contradicted by a day nurse - raising questions about communication and protocol within the staff. In one particularly stark narrative, a resident fell and lay on the floor for an extended period because the call button wasn't answered, contributing to a perception that safety systems may not be functioning reliably.

Amid the sea of negative commentary, there is at least one contrasting voice: a reviewer who spent nine months in the facility and describes consistently kind, thoughtful staff, good meals, and overall satisfaction. This account emphasizes that not every experience ends in distress and suggests that the environment can depend heavily on individual staff, shifts, and perhaps the specific unit in which a resident receives care. It serves as a counterpoint to the broader pattern of grievances, illustrating that experiences are not uniform and that some people feel well-supported and cared for during their time there.

Together, these reviews form a complex portrait of Walden. For some families, the rehab program and the personal attention of certain staff members provide real hope and measurable progress for loved ones recovering from surgery. For others, the facility evokes fear and heartbreak - concerns about neglect, dignity, safety, and cleanliness that are severe enough to prompt pleas to seek care elsewhere, especially when life-altering moments and fragile health are at stake. The divergence in experiences underscores the importance of personal visits, direct conversations with administrators and frontline staff, and careful review of care plans, staffing ratios, and safety protocols before making decisions about placement.

If you're considering Walden for a loved one, take the time to gather a full picture. Talk to multiple staff members, request a tour, and observe how the rehab and nursing teams respond to call buttons, meals, and routines. Ask about infection control and housekeeping practices, and whether there is a consistent unit manager overseeing care. Given the stark differences in these accounts, it may be wise to compare Walden with other facilities, ensure your loved one's specific needs are being addressed, and confirm that the care philosophy aligns with what your family values most - dignity, timely assistance, safety, and clean, compassionate day-to-day care.

This part of Kenner, Louisiana offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. There are several restaurants within close proximity, including Raising Cane's Chicken Fingers, Chick-Fil-A, and Sonic Drive-In, providing easy dining options. Pharmacies such as Walgreens and CVS Pharmacy are also nearby for healthcare needs. Additionally, there are cafes like Starbucks and Café Du Monde for socializing or enjoying a cup of coffee. For outdoor recreation, there are several parks in the area, including Kenner City Park Pavilion and Wentwood Playground. Medical care is easily accessible with physicians' offices like Rareshide Elisabeth H Md in the vicinity. Transportation options include Louis Armstrong New Orleans International Airport for any travel needs. Places of worship such as Divine Mercy Parish Saint cater to spiritual needs, while hospitals like Tulane - Lakeside Hospital offer medical services close by. Overall, this part of Kenner provides a well-rounded environment for seniors looking to reside in a convenient and accessible location with various amenities at their fingertips.

Restaurants

• Raising Cane's Chicken Fingers (0.4 miles)
• Chick-Fil-A (1.1 miles)
• Chick-Fil-A (2 miles)
• Raising Cane's Chicken Fingers (4.2 miles)
• Sonic Drive-In (4.3 miles)
• Taco Bell (4.4 miles)
• Sonic Drive-In (4.4 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (0.8 miles)
• Winn-Dixie (1.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.4 miles)
• Walgreens (3.6 miles)

Cafes

• Starbucks (0.9 miles)
• Café du Monde (2.1 miles)
• Corner Cafe (2.7 miles)
• Starbucks (2.9 miles)
• Cafe Du Monde (3.5 miles)
• Grounded Coffee Cafe (7.4 miles)
• Cafe Du Monde City Park (9.2 miles)

Parks

• Kenner City Park Pavilion (1.6 miles)
• Wentwood Playground (1.7 miles)
• New Orleans City Park (9.1 miles)
• Avondale Playground (9.2 miles)

Physicians

• Rareshide Elisabeth H Md Rareshide H Elisabeth Md Kenner (1.7 miles)
• Coleman IV William P MD - Coleman William P Dr III (2.8 miles)
• Ka-Yan Tong (3.3 miles)
• Lakeside Women's Specialty Center (3.3 miles)
• William F. Rachal (3.7 miles)
• Mark J. Marino, MD (3.7 miles)
• Fertility Institute of New Orleans (3.7 miles)

Transportation

• The Club MSY (2 miles)
• Ride Share Pick Up (2 miles)
• TSA PreCheck (2 miles)
• Main Terminal (2 miles)
• TSA Security Checkpoint (2 miles)
• Louis Armstrong New Orleans International Airport (MSY) (2.4 miles)
• Rental Car Parking Garage (2.8 miles)

Places of Worship

• Divine Mercy Parish Saint (2.3 miles)

Hospitals

• Tulane - Lakeside Hospital (3.8 miles)
• Ochsner Medical Center, International Department, Magnetic Resonance Imaging (6.3 miles)
• The Gayle and Tom Benson Cancer Center (7.2 miles)
• Fmc Dialysis Services (8.3 miles)

Theaters

• AMC Clearview Palace 12 (3.9 miles)
• AMC Elmwood Palace 2 (5.2 miles)