Shawnee Mission Home Care

Pros

• The reviewer loves the nurses.
• The nurses at Shawnee Mission, including their Home Health nurses, and the therapists were lifesavers for the reviewer's mother after open-heart surgery.
• The reviewer believes the nurses would receive five stars.

Cons

• The administration is described as the worst.
• They try to override the doctor's decisions and lie about why orders are changed before being given to the nurse.
• They blame the patient for ongoing health issues despite doctors' statements that this was wrong.
• Shawnee Mission Home Care is accused of caring only about money and of being unresponsive after discharge.
• They are unresponsive to patient needs after discharge and pursue contact only when it serves their own interests.
• They refuse to provide ileostomy supplies or guidance on local suppliers after discharge, claiming they are no longer involved.

Review

The collection of experiences from Shawnee Mission paints a picture of two very different sides of the same health system. On one hand, many readers sing high praise for the nursing teams and their Home Health counterparts, whose care and dedication left a lasting, positive impression. On the other hand, they describe a frustrating, sometimes hostile administrative environment that seems out of step with the compassionate clinical staff. The tension between these two realities shapes a complex narrative: skilled, life-saving nursing care is offered, but the experience with administrators and support services can undermine trust and smooth patient progress.

The first review foregrounds a clear division of opinion. The author says they love the nurses, who they feel provide excellent, five-star care. Yet they reserve a harsh verdict for the administration, accusing them of overstepping the medical team by telling doctors what to do and of fabricating reasons to change orders before nurses receive them. This sense of miscommunication and meddling at the administrative level undermines the care delivered by the bedside staff. The reviewer goes further to suggest that supervisors are the barrier to quality care, implying that the way orders are altered and relayed is not only inefficient but potentially harmful. The frustration peaks with a claim that the administration blames the patient for ongoing health issues, a dynamic that contradicts the doctors' assessments and erodes trust in the overall system.

In contrast to the administrative critique, another voice highlights how indispensable the nurses are, extending their appreciation to the Home Health nurses as well. This reviewer specifically notes that the nursing team, along with therapists, was a lifeline for their mother after open-heart surgery. The narrative emphasizes warmth, expertise, and practical support that made a critical difference in a difficult time. The description of the nurses and therapists as "lifesavers" underscores the depth of gratitude for hands-on care, skilled rehabilitation, and the emotional and physical relief provided during a vulnerable recovery period. This positive tone demonstrates the essential value of compassionate clinical staff and gives a concrete sense of what excellent nursing care looks like in action.

A third perspective shifts the focus to the Home Care side and delivers a sharply negative assessment. The reviewer accuses Shawnee Mission Home Care of prioritizing money over patient needs once discharge is completed. The complaint is not about the quality of clinical care in the moment but about responsiveness, ongoing support, and financial transparency. After discharge, the patient reports that the agency withdraws from assisting with needs and becomes difficult to contact. The individual mentions pursuing insurance disputes regarding charges, suggesting that the organization's motivation feels transactional rather than patient-centered. The pattern described is one of selective engagement: the agency reaches out when it benefits their own interests or schedules, but withdraws when the patient requires help, leaving the patient to navigate post-discharge challenges largely on their own.

The specifics of the third account deepen the sense of disappointment. The reviewer recounts an episode involving ileostomy supplies, a pressing practical need that remained unresolved while orders were delayed. When the patient asked where to obtain local supplies, the response was that the patient had already been discharged and thus the Home Care team had nothing to do with them. The emotional undertone is telling: a feeling of betrayal, as if the patient and their welfare had been treated as a temporary obligation rather than a sustained relationship. The reviewer articulates a belief that money - rather than ongoing care and assistance - dominates decision-making, leaving them with a lingering impression that friendship and genuine concern were abandoned once the immediate needs or paperwork were satisfied.

Taken together, these reviews sketch a multi-faceted experience that centers on two intertwined truths. First, the clinical side - the nurses and Home Health staff - are widely recognized for their skill, compassion, and life-changing impact on patients and families. This care is described with warmth and gratitude, illustrating how excellent bedside support can transform recovery and quality of life. Second, the administrative and post-discharge experience is described as chaotic, fiscally oriented, or unresponsive at crucial moments. The discord between the high esteem for nurses and the critique of administrative operations creates a tension that colors the overall perception of Shawnee Mission.

Ultimately, the narratives imply that improvements in administrative processes, post-discharge support, and clear communication about charges could substantially lift patient experience without diminishing the evident strengths of the nursing and therapy teams. The reviewers seem to be asking for a health system where the same clinicians who provide lifesaving bedside care are supported by administration that is transparent, responsive, and consistently oriented toward patient welfare. In that combination - strong clinical care paired with reliable administrative and post-discharge support - the reviews suggest a model of care that could better meet the needs of patients and families during some of their most vulnerable moments.

This area of Shawnee Mission, Kansas offers a variety of amenities and services that may be of interest to seniors looking to live in the area. There are several cafes, pharmacies, physicians, places of worship, parks, restaurants, hospitals, and even a theater within a convenient distance. The presence of multiple healthcare facilities such as AdventHealth Medical Group and the Rehabilitation Hospital of Overland Park provide access to medical care. Additionally, parks like Antioch Park and Shawnee Mission Park offer opportunities for outdoor activities and relaxation. With a range of dining options from fast food to sit-down restaurants like Fronteras Mexican Restaurant and Hayward's Pit Bar-B-Que, there is something to suit every taste. Overall, this part of Shawnee Mission appears to offer a well-rounded environment with ample resources for senior living.

Cafes

• Panera Bread (0.2 miles)
• Panera Bread (1.8 miles)
• Filling Station Coffee (2 miles)
• Black Dog Coffeehouse (3.1 miles)
• Brew Haha Coffeehouse (3.9 miles)
• Panera Bread (4.4 miles)
• McLain's Market (4.9 miles)

Physicians

• Shawnee Mission Special Addition Birth Center (0.4 miles)
• AdventHealth Medical Group Primary Care at Shawnee Mission (0.4 miles)
• Ascentist Aesthetics and Facial Plastics (0.7 miles)
• AdventHealth Centra Care Shawnee (1.6 miles)
• Retina Associates (2.6 miles)
• College Park Family Care - Lenexa (2.8 miles)
• Village Pediatrics (3.2 miles)

Places of Worship

• Overland Park Christian Church (0.7 miles)
• Good Shepherd Catholic Church (2.5 miles)
• Lenexa Baptist Church (4.5 miles)

Pharmacies

• Walmart Pharmacy (0.8 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.6 miles)

Parks

• Antioch Park (1 miles)
• Cherokee Park (2.3 miles)
• Harmon Park (2.9 miles)
• Nall Hills Park (4.2 miles)
• Shawnee Mission Park (5.1 miles)
• Loose Park (5.7 miles)

Restaurants

• McDonald's (1.1 miles)
• Freddy's Frozen Custard & Steakburgers (1.3 miles)
• Hayward's Pit Bar-B-Que (1.4 miles)
• McDonald's (1.4 miles)
• Sonic Drive-In (1.6 miles)
• Pine & Bamboo Garden (1.9 miles)
• Fronteras Mexican Restaurant (2 miles)

Hospitals

• Rehabilitation Hospital of Overland Park (4.7 miles)

Theaters

• B & B Theatres (4.8 miles)