Windsor Home Care

Pros

• The Windsor Place staff were very helpful in the beginning.
• The independence office staff were described as awesome, always friendly, and consistently helpful.
• Windsor was praised by the reviewer, who stated that Windsor rocks.

Cons

• Working for the state is obviously not a good thing.
• They ended up working 40 hours but were paid for only 32.
• There was no plan to help them correct the issue; they were lectured.
• Their bills weren't paid and weren't considered important.
• They questioned why state benefits weren't provided and how to access them.
• The job is very inconvenient and the state shouldn't withhold pay for hours worked.
• They wondered if others had the same issue and criticized Windsor for inaction.
• There was poor handling at Windsor Place, including a worker being kicked out of authinacare and not paid, with the issue unresolved for weeks.
• The place is not good at communicating or paying employees; Zack never returns calls or texts.
• It's hard to clock in when the client's phone doesn't work.
• Payroll problems are frequent: clock-ins fail, checks are screwed up, and workers must print timesheets to fix issues; sometimes they work five days but are paid for only three.
• Becky yells at clients.

Review

The reviews paint a mixed picture of Windsor Place, with a common thread of frustration around payroll, clocking in and out, and communication, but punctuated by pockets of praise for certain staff members and offices. On the negative side, several workers describe chronic problems getting paid for their full hours, trouble with clock-in systems, and a sense that management is slow to respond or indifferent to concerns. On the positive side, at least one office location receives enthusiastic praise for its support and friendliness. Taken together, the collection reveals a service organization that can be responsive and humane in some encounters while appearing uncoordinated, slow, or unreceptive in others.

A dominant issue across multiple experiences is the payroll and hours discrepancy. One worker recounts clocking in late at night and then discovering they had worked a full 40-hour week but were only paid for 32 hours. The sense is that the problem was not acknowledged or resolved promptly; the response described was more admonishment than assistance, leaving the employee feeling undervalued and financially strained. The implication is that the agency lacks a dependable plan for correcting pay errors, which compounds the stress of dealing with unpaid or underpaid hours. For someone dependent on steady income to cover bills, such gaps can feel unjust and unsustainable, reinforcing the perception that the employer does not prioritize workers' financial well-being.

Compounding the payroll woes are ongoing clock-in issues that appear to disrupt pay yet again. Several reviews point to difficulties with the clocking system, client phone functionality problems, and the need to resort to paper timesheets to get a record of hours. One worker explains having to call every week to verify hours before the checks arrive, a workaround that adds administrative burden and anxiety about receiving accurate payment. In one particularly troubling case, a worker who had already spent three weeks trying to resolve a problem that resulted in a worker being "kicked out of authinacare" found no clear guidance on how to reinstate access or ensure the worker would be paid. The lack of a clear, actionable fix appears to extend the period of financial uncertainty for employees and their families.

Communication, or the lack thereof, emerges as another central grievance. Several reviewers describe a pattern of unreturned calls and texts from certain staff, which leaves workers stuck in limbo without timely information about payroll, scheduling, or service changes. The sentiment is that some leaders or coordinators do not provide the level of attentiveness or accountability that employees rely on to navigate the complex logistics of in-home care work. In contrast, other notes highlight the opposite experience: at least one Independence office is described as "awesome," with staff who are "friendly and always helpful." This dichotomy suggests that performance and culture may vary significantly by office location and staff assignment.

The tone of interactions also matters in shaping overall impressions. Some comments convey frustration with what feels like harsh or punitive communication. A worker mentions being yelled at by a staff member named Becky, while others mention inconsistent or negative experiences in handling client care providers and payroll disputes. These anecdotes contribute to a sense that the internal culture can feel adversarial rather than collaborative, at least in some circumstances. Yet these negative experiences sit beside more positive engagements, reinforcing that the quality of service and support can differ markedly from person to person and from one office to another.

Location-specific dynamics surface throughout the reviews as well. The Coffeyville area, for example, is mentioned in the context of clock-in difficulties and the need to manage time sheets manually due to client phone issues. The Independence office is praised for its friendliness and helpfulness, suggesting a more effective support system there. The social and logistical geography of Windsor Place appears to play a meaningful role in how services are delivered and how employees experience the organization. In some places, workers feel supported and valued; in others, they feel neglected and left to fight for fair treatment on their own.

Amidst the criticisms, a few voices express genuine appreciation for the human side of Windsor Place. The independence office staff are singled out as consistently good, with one reviewer thanking "the ladies in the independence office" for their kindness and assistance. There is a sense that, when functioning well, Windsor Place can offer a positive, client-centered experience that makes the work feel meaningful and the care more effective. This contrast underscores that the organization's potential is real, even if it is not uniformly realized across all teams and branches.

Overall, the collection suggests a service organization grappling with systemic issues in payroll accuracy, clerical processes, and cross-team communication, alongside individual experiences of effective support and respectful treatment. While some workers report constructive and supportive interactions, others describe a pattern of miscommunication, unpaid hours, and reactive rather than proactive problem-solving. For anyone evaluating Windsor Place as an employer, the reviews highlight the importance of consistent payroll practices, reliable clock-in systems, and a responsive, empathetic communications culture. They also signal that choosing a particular office or staff member can significantly affect the day-to-day experience of both caregivers and those they serve.

This area of Independence, Kansas offers a convenient and peaceful setting for senior living. With a variety of transportation options such as taxi services and rental car agencies nearby, getting around town is made easy. There are several places of worship in close proximity, providing opportunities for spiritual growth and community connection. Access to pharmacies and healthcare facilities including DaVita Independence Dialysis Center and Mercy Hospital Independence ensures that medical needs can be met efficiently. Additionally, the abundance of restaurants, cafes, parks, and physicians in the area offer ample opportunities for recreation and wellness activities. Overall, this neighborhood provides a comfortable and supportive environment for seniors looking to make Independence their home.

Transportation

• Americab (0.1 miles)
• Enterprise Rent-A-Car (1.1 miles)
• U-Haul Neighborhood Dealer (1.7 miles)
• Airport & Casino Taxi (2.3 miles)
• Aviation Controls (5.8 miles)
• Kansas Aviation of Independence (5.9 miles)
• Coffeyville Municipal Airport (11.8 miles)

Places of Worship

• Lighthouse Baptist Church (0.1 miles)
• Evangelical Friends Church (0.3 miles)
• First United Methodist Church (0.3 miles)
• Calvary Chapel Biblical Counseling (0.3 miles)
• First Baptist Church (0.3 miles)
• Crystalbrook Church (0.4 miles)
• Quinn Chapel AME Church (0.4 miles)

Pharmacies

• Walgreens (0.2 miles)
• Independence Pharmacy (0.2 miles)
• Medicine Shoppe (0.2 miles)
• Medicine Shoppe (0.7 miles)
• Walmart Pharmacy (1.8 miles)
• Qol (2.5 miles)
• Genoa-Qol Healthcare Co. (2.5 miles)

Restaurants

• Braum's (0.2 miles)
• Springer Family Foods (0.5 miles)
• Down Home Family Restaurant (1 miles)
• Eggbert's (1 miles)
• El Pueblito Mexican Restaurant (1.2 miles)
• Great China Restaurant (1.2 miles)
• Pizza Hut (1.3 miles)

Cafes

• Ane Maes Natural Foods and Coffee House (0.2 miles)
• Terebinth Coffee House & Roastery (14 miles)

Hospitals

• DaVita Independence Dialysis Center (0.4 miles)
• Mercy Hospital Independence (0.4 miles)
• Wilson Medical Center (12.8 miles)
• Coffeyville Regional Medical Center (13.3 miles)
• Coffeyville Hospital (13.3 miles)

Parks

• Riverside Zoo (1.2 miles)
• Kiddie Land (1.3 miles)
• Elk City State Park (4.2 miles)
• Elk City State Park (7.9 miles)
• Pfister Park (11.7 miles)
• Walter Johnson Park (11.9 miles)
• Le Clere Park (12.5 miles)

Physicians

• Sek Primary Care Associates (12.8 miles)
• Balson Anand M.D. (13.8 miles)
• Coffeyville Family Practice (13.8 miles)
• Community Health Center of Southeast Kansas (13.9 miles)
• Coffeyville Family Practice (13.9 miles)