Edgewater

Pros

• Edgewater features a beautiful and well-maintained environment with high-end facilities and amenities such as a movie theater, exercise room, and pleasant landscaping.
• Visitors have reported that the food at Edgewater is of excellent quality and there are multiple dining options available, including a snack area.
• Many residents appreciate the caring and informative interactions with staff, indicating a friendly atmosphere.
• The community offers engaging activities for residents, including concerts and special events that enhance their living experience.
• Several individuals have had positive experiences during tours of Edgewater, noting the helpfulness of staff and the overall appealing aesthetic of the facility.

Cons

• Staff at Edgewater are often rude and unhelpful, showing little interest in their jobs and providing minimal assistance to patients.
• Therapists are ineffective and fail to communicate honestly with patients and their families regarding progress.
• The facility has not been well maintained and is starting to show its age, despite being kept clean.
• Patients face inadequate medical supervision, leading to serious concerns about their care.
• There are long wait times for call button responses, causing distress for residents needing immediate help.
• High staff turnover and inadequate training in the Long-term Care unit contribute to poor living conditions for residents.
• Residents experience significant discomfort due to cold rooms and improper heating.
• Despite the facility's appealing appearance, the level of care provided is misleading and unsatisfactory for those with greater needs.

Review

Edgewater, A WesleyLife Community, located in West Des Moines, has garnered a diverse array of reviews from residents and families, reflecting a mix of positive experiences and significant concerns regarding the quality of care. On one hand, many have praised the community for its attractive facilities and amenities. Visitors report that the campus is beautiful and well-maintained with high-end features such as a movie theater, exercise rooms, and landscaped grounds. Prospective residents often find the staff members friendly during tours and are impressed with aspects like dining options; one reviewer described the food as “excellent quality.” These initial impressions create a strong allure for families considering Edgewater as a potential home for their loved ones.

However, beneath this polished facade lies serious criticism regarding patient care once residents are admitted. Multiple reviews highlight alarming issues related to staff behavior and responsiveness. Many family members express frustration over inadequate assistance provided to patients who require rehabilitation or more intensive support. They recount experiences where call buttons went unanswered for excessive periods—some waiting up to 40 minutes—leading to dangerous situations for vulnerable residents who may need urgent help. Instances of falls due to poor supervision further underscore these concerns, with one individual noting that their family member was left on a cold shower floor for 20 minutes after an incident.

Another critical point raised across numerous reviews is the purportedly subjective enforcement of Medicare’s “failure to progress” standard at Edgewater. Families report being blindsided by how quickly discharges occur under this policy, which they say is not adequately explained upon admission. Patients in need of extended rehabilitation often find themselves discharged sooner than necessary without appropriate care alternatives being arranged—a situation that puts unnecessary stress on both patients and their families trying to locate new facilities last minute.

Even within specific areas of care at Edgewater, reviewers have noted significant shortcomings. The long-term care unit has received scathing critiques regarding high staff turnover rates, insufficient training among caregivers, lack of cleanliness in living conditions, and instances where staff were reportedly inattentive or even asleep on duty. One commenter shared harrowing accounts from their experience including multiple falls leading to injuries such as black eyes and dangerously cold room temperatures that went unaddressed by the nursing staff.

Despite some positive comments about independent living experiences at Edgewater before transitioning into assisted living or long-term care options—where dissatisfaction often grew—families have expressed regret over their choices when witnessing firsthand the disparity between promised care levels versus actual experiences delivered in practice. This stark contrast highlights an underlying issue: while certain aspects of Edgewater's community life appear favorable at first glance (like social activities or pleasant surroundings), fundamental deficiencies in nursing care significantly overshadow those benefits once deeper needs arise.

In conclusion, prospective residents should approach Edgewater with caution based on these mixed-to-negative reviews detailing both appealing amenities along with concerning patterns related to patient safety and adequate medical supervision. While many individuals leave glowing remarks about initial encounters during tours or independent living scenarios—alluding to happy memories built there—the troubling accounts surrounding assisted living services may warrant further exploration elsewhere before making a final commitment. Investigating all available options thoroughly seems prudent given the weighty implications involved in choosing an environment dedicated solely to eldercare—a decision framed by deeply personal circumstances requiring transparent dialogue around incoming expectations versus realities encountered behind closed doors within this facility setting.

This part of West Des Moines, Iowa offers a variety of amenities that cater to seniors looking for a convenient and vibrant community. With multiple parks nearby, such as Valley View Park and Grant Park, residents can enjoy opportunities for outdoor recreation and relaxation. There are also several dining options within a short distance, including Hana Ramen Sushi and The Cheesecake Factory, providing convenient meal options. For entertainment, there are theaters like Century Theatre and The Palms Theatres & IMAX nearby. Additionally, the area has several pharmacies for easy access to healthcare needs, as well as medical facilities such as Mercy Medical Center West Lake and Iowa Methodist Medical Center in close proximity. Places of worship like Westview Church and Living Faith Lutheran Church offer spiritual support for residents. Overall, this neighborhood provides a well-rounded and accessible environment for seniors seeking an active lifestyle with essential services readily available.

Parks

• Valley View Park (1.1 miles)
• Playground At Maple Grove School (2.4 miles)
• Westown Meadows Park (2.5 miles)
• Grant Park (2.7 miles)
• Stonegate Park (4.4 miles)

Restaurants

• Hana Ramen Sushi (1.5 miles)
• Bar Louie (1.7 miles)
• The Cheesecake Factory (1.8 miles)
• Chipotle Mexican Grill (1.9 miles)
• Monterrey Mexican Restaurant (1.9 miles)
• Chick-Fil-A (2 miles)
• Smash Park (2 miles)

Theaters

• Century Theatre (1.9 miles)
• The Palms Theatres & IMAX (4.1 miles)

Pharmacies

• Walmart Pharmacy (2 miles)
• Outcomes Pharmaceutical Health Care (2.4 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.4 miles)
• Walgreens (3.8 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.3 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (2.9 miles)
• Scotters Coffee (4.6 miles)

Physicians

• Bassett, Tony-Mercy Jordan Creek Pediatric (2.4 miles)
• University of Iowa Hospital and Clinics (2.6 miles)
• Betsy Dettman, ARNP (3.1 miles)
• Hunter Karen Parkway Periodontal Group West Des Moines (3.2 miles)
• Midwest Sleep Specialists (3.3 miles)
• Wolfe Eye Clinic (3.3 miles)
• Des Moines Orthopaedic Surgeons PC (3.5 miles)

Places of Worship

• Westview Church (3.2 miles)
• Living Faith Lutheran Church (4.1 miles)
• Shepherd Of The Valley (4.5 miles)

Hospitals

• Mercy Medical Center West Lake (3.7 miles)
• Iowa Methodist Medical Center (4.6 miles)