American Nursing Care

Pros

• The agency is doing great things to help as many homes in the community as they can reach, with the few hands they have.
• There is heart behind the care, beyond administrative decisions, reflecting genuine dedication.
• They provide regular wound care visits (three times weekly), indicating consistent patient support.

Cons

• The agency promises nurse visits the next day but fails to call or show up.
• The agency is described as a joke and the service as totally ridiculous.
• Nursing care is provided only three days a week instead of seven.
• On the last visit, staff refused to change the bandages, leaving the patient to be cared for by others.
• The agency told a family member to perform the care they could not physically do, due to supposed competency.
• If seven-day coverage cannot be provided, the agency should arrange for another company to fill in to prevent patient suffering.

Review

The collection of voices about this home healthcare agency paints a troubling picture of reliability and communication, punctuated by sharp contrasts in how care is understood and delivered. One account opens with a sense of frustration and disbelief: a nurse was promised to come the next day, yet there was no follow-up call and no one appeared. The repeated broken promises left a family member feeling as if the service was nonexistent, or at least severely unreliable, and the impact of such gaps on a patient waiting for wound care was clearly felt as both frustrating and unacceptable. The language used - calling the situation "totally ridiculous" - helps convey the emotional weight of promises that never materialize, especially when care for wounds is time-sensitive and patients depend on timely visits to prevent complications.

Another thread in these remarks shifts away from the immediate scheduling chaos to a more system-wide perspective. A clinician identifies himself as a registered nurse and offers a different lens: the agency is described as performing important work for the community with the limited hands it has. He notes that three wound care visits per week are common and essentially unavoidable given staffing realities. He emphasizes that daily wound care visits are undesirable for most home health providers, framing the frequency as an administrative decision rather than a reflection of the heart or quality of the care being provided. In his view, the number of visits is not a verdict on the caregivers' dedication but a boundary set by operational constraints and policy rather than clinical necessity.

A contrasting, deeply personal account centers on a specific patient - the stepfather - whose needs are described as a seven-days-a-week nursing service for bandage changes. In this narrative, the agency is criticized for delivering only three visits per week and for not performing a bandage change during a recent encounter. The situation escalates as the family is told that the caregiver must rely on the family member - someone deemed competent - to change the bandages on days when the agency does not come, despite that person not being physically capable of doing so. This account frames the problem as an unsafe and unacceptable mismatch between the patient's needs and the agency's commitment, implying that if seven-day coverage cannot be provided, the agency should arrange for another provider to step in rather than leaving the patient to suffer.

Taken together, these viewpoints illustrate a broader tension at the heart of home health work: the disconnect that can occur between administrative choices and the day-to-day, lived experience of patients and families. On one side, scheduling gaps, missed calls, and inconsistent visits erode trust and safety, particularly when a patient's needs include frequent wound care. On the other side, the administration of care - how often visits occur, how bandages are changed, and who is responsible when a caregiver is not present - reflects policy, staffing, and resource constraints. Each perspective highlights a different facet of the same problem: the imperative to balance practical limitations with an unwavering commitment to patient welfare.

This mix of praise and criticism underscores the complexity of delivering home healthcare with limited personnel. The earlier, more forgiving note recognizes the agency's broader mission to reach as many homes as possible with a lean team, suggesting that the intent to help is real even when execution falls short. Yet the personal experiences of delayed visits and inadequate bandage changes reveal a vulnerability in how that mission is carried out in practice. When administrative decisions around visit frequency clash with a patient's immediate medical needs, trust can quickly erode, and families are left to navigate gaps in care that directly affect safety and comfort.

What emerges is a call for clearer communication, more dependable scheduling, and transparent policies about visit frequency and patient responsibilities. Families deserve reliable timelines for when care will be provided, with proactive updates if plans change. In situations where staffing limits prevent seven-day coverage, there should be explicit contingency plans that protect patients from being left without essential care or forced to perform medical tasks they are not physically capable of doing. Such steps would help align the agency's administrative decisions with the core goal of home healthcare: to keep patients safe, supported, and comfortable in their own homes.

Ultimately, these accounts point toward practical actions that could improve the experience for patients and their families. Strengthening scheduling reliability, ensuring timely communication when plans change, and providing clear guidance about what patients and family members should expect in terms of visit frequency would go a long way. When gaps do occur, offering timely alternatives, such as temporary coverage by another provider or rearranging duties to meet urgent needs, could prevent the sense of patient neglect. By foregrounding patient safety and family trust alongside the realities of staffing limitations, the agency can work toward a more consistent, compassionate standard of care.

This part of Richmond, Indiana offers a convenient and accessible location for senior living. With multiple hospitals and physicians' offices in close proximity, residents have easy access to healthcare services. There is also a variety of dining options, including Thai Thara and Firehouse BBQ and Blues, as well as cafes like Cafe At Twelve Hundred for socializing and enjoying meals. Places of worship such as Fairview Baptist Church and Journey Life Center provide spiritual support, while parks like Middlefork Reservoir offer opportunities for outdoor recreation. Pharmacies like Midtown Prescriptions and CVS Pharmacy are nearby for medication needs. Overall, this area provides a well-rounded community with amenities that cater to the needs of seniors looking for a comfortable and convenient living environment.

Hospitals

• Reid Outpatient Surgery & Endoscopy (0.1 miles)
• Reid Hospital & Health Care Services (1 miles)
• Reid Memorial Hospital (1.4 miles)
• Reid Hospital-Security Offices (1.4 miles)
• Reid Hospital & Health Care Services (1.5 miles)
• Reid Cancer Center (1.5 miles)
• Richmond State Hospital (2 miles)

Physicians

• Dermatology Center Of Richmond (0.2 miles)
• Richmond VA (0.2 miles)
• Reid Health Residency Clinic (0.2 miles)
• Richmond Family Care Center (0.2 miles)
• Eye Center of Richmond (0.9 miles)
• Allure Center for Plastic Surgery (1 miles)
• Dr Fisher's (1 miles)

Restaurants

• Thai Thara (0.2 miles)
• Little Sheba S Re (0.7 miles)
• Firehouse BBQ and Blues (0.7 miles)
• Ullery's Homemade Ice Cream (0.7 miles)
• 625 Pub Grill (0.7 miles)
• Tally Ho Pub (0.9 miles)
• Hardee's (1 miles)

Places of Worship

• Compass: Navigating Faith & Finances (0.3 miles)
• Fairview Baptist Church (0.8 miles)
• First Presbyterian Church (0.9 miles)
• Church of God First of Anderson (0.9 miles)
• Oak Park Early Learnin (1 miles)
• The Spot (1 miles)
• Journey Life Center (1 miles)

Transportation

• Depot Taxi (0.7 miles)

Parks

• Middlefork Resevoir (0.9 miles)
• Elstro Plaza (1 miles)
• Tenth Street Park (1.2 miles)
• Veteran's Memorial Park - Wayne County (1.2 miles)
• Richmond Parks & Recreation (1.3 miles)
• Whitewater Valley Gorge Park (1.4 miles)

Pharmacies

• Midtown Prescriptions (1.1 miles)
• Phillip Drugs (1.1 miles)
• Midtown MediCenter Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Phillips Drugs (2.1 miles)
• Walgreens (2.2 miles)

Cafes

• Cafe At Twelve Hundred (1.4 miles)
• Sunshine Cafe (2.2 miles)
• Starbucks (2.3 miles)