Comfort Keepers in Portage, IN

Pros

• Comfort Keepers has been a fantastic help for families needing care.
• They would recommend Comfort Keepers to anyone needing assistance caring for a loved one.
• The office staff, including Carol, are friendly and easy to deal with.
• The caregivers Samantha, Romenia, Jazz, Rochelle, and A.J. have been very good and helpful in easing daily life.
• The caregivers are compassionate, kind, and helpful.
• The service has been great with awesome communication and amazing caregivers.
• The interactions the mother has experienced with the caregivers have been positive.
• Comfort Keepers provides outstanding, long-term service.
• The staff are outstanding, compassionate, and highly skilled in caring for elderly patients.
• Reviewers highly recommend Comfort Keepers for thoughtful, professional care.

Cons

• They promise top-notch, trained caregivers, but two caregivers arrived in as many days with no initiative or personality.
• One caregiver had to be shown how to change the mother's briefs.
• The caregivers spent all their time on the phone and had zero engagement with the patient.
• One caregiver pushed the mother's wheelchair into the garage.
• They sent a caregiver who was disabled to care for someone in a wheelchair.
• There were scheduling issues and some staff lacked motivation to help unless it was obvious.
• During a crisis, extra helpers were rarely available when asked.
• A caregiver told the father he was acting like a child.
• The first two caregivers did nothing but sit and watch TV; on another occasion no one showed up.
• They stopped payments due to lack of service and suggested using a camera to verify care.

Review

Comfort Keepers of Portage, IN is best suited for families seeking reliable in-home assistance that allows a loved one to stay at home with meaningful daily support. It serves well when mobility is limited, personal care and light housekeeping are ongoing needs, and a familiar, long-term caregiving presence is valued. The service shines for families navigating dementia-related care, and for those who appreciate coordinated scheduling and a team approach to care planning. It is not the obvious fit for households on a razor-thin budget or for clients requiring constant, around-the-clock supervision with guaranteed caregiver continuity. For such situations, other agencies or a facility-based option may be a better match.

The strongest asset is the caregiving staff's compassion and the office team's accessibility. Caregivers are described as patient, kind, and supportive, with many families praising the consistency of care and the ability to tailor plans as needs evolve. Office personnel earn credit for being friendly and responsive, and management is consistently cited as professional and communicative. When the relationship works, the care experience feels personal, with a genuine emphasis on dignity and day-to-day well-being. Families repeatedly note that the ongoing communication and caregiver stability can make a difficult transition feel manageable and less isolating.

However, the experience is not without significant caveats. Several reviews recount episodes of unreliable scheduling, no-shows, or abrupt caregiver changes that left families scrambling for replacements. Instances of limited caregiver engagement and minimal initiative by some aides undermine the premise of attentive, person-centered care. There are troubling anecdotes about caregivers who appeared unprepared or poorly supervised, and at least one report of harmful behavior toward a resident. The cost is repeatedly flagged as a barrier, with some families feeling that the level of service does not always justify the price, especially when staffing gaps occur. These mixed experiences are not incidental; they reflect real variability in day-to-day operations.

The pros - especially the caregiver longevity, coordinated management, and the ability to adapt plans - partially offset the cons, but only when expectations are clearly aligned and contingencies are in place. A well-functioning team can deliver steady, compassionate care and help families navigate complex needs with confidence. Yet the risk of caregiver turnover, gaps in coverage, and quality variance means that reliability hinges on robust scheduling practices and transparent communication about substitutions. Families should assume that backups and rapid replacements may be necessary, and plan accordingly with backup supports or a contingency budget.

For decision-makers, this option makes the most sense when a loved one benefits from intimate, home-based assistance and a caregiving team that treats daily routines with respect and patience. It is less persuasive for those who cannot tolerate sporadic caregiver availability, who require high-frequency supervision, or who must manage tight financial constraints. Prospective clients should demand a clear, written plan for caregiver pairing, backup staffing, and escalation procedures. Inquire about training for dementia and safety, the cadence of supervisor check-ins, and how changes to schedules are communicated and resolved. A preliminary in-person assessment with documented expectations can help determine whether Comfort Keepers' strengths align with the specific care scenario at hand.

This area of Portage, Indiana, offers a convenient and accessible location with a variety of amenities nearby. There are several dining options including well-known chains like Wendy's, McDonald's, and Taco Bell, as well as local favorite Tate's Place. In terms of healthcare services, there are multiple pharmacies in close proximity such as Walgreens and CVS Pharmacy, along with various physicians' offices like Portage Health Center and Lakeshore Bone & Joint Institute. For emergency medical care, Porter Regional Hospital and Northwest Health Urgent Care are easily accessible. Additionally, residents can enjoy leisure activities at cafes like Panera Bread and Starbucks, catch a movie at Portage 16 IMAX + GDX theater, or explore the natural beauty of parks like Festival Park and Coffee Creek Watershed Preserve. Overall, this area provides a blend of convenience and recreational opportunities that would be ideal for seniors looking to settle in a bustling yet serene neighborhood.

Restaurants

• Wendy's (0 miles)
• McDonald's (0.3 miles)
• Tate's Place (0.8 miles)
• Arby's (1.4 miles)
• Taco Bell (1.7 miles)
• McDonald's (1.7 miles)
• Culver's (1.7 miles)

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (1.1 miles)
• Meijer Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Monosol Rx (2.4 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• Christina Huynh DO (1 miles)
• Portage Heart Care (1.9 miles)
• Portage Health Center (1.9 miles)
• NorthShore Health Centers Scottsdale (1.9 miles)
• Lakeshore Bone & Joint Institute (2.1 miles)
• Lake Park Clinic (5.7 miles)
• Gn Endocrinology (5.7 miles)

Hospitals

• Portage Outpatient Clinic (1.3 miles)
• Northwest Health Urgent Care-Portage (1.9 miles)
• Porter Portage Hospital Campus (2 miles)
• St Mary Medical Center Fifth Floor Cancer Ward (5.9 miles)
• Porter Regional Hospital - Emergency Room (7.1 miles)
• HealthLinc - Porter-Starke (9 miles)
• Methodist Hospitals (9.2 miles)

Cafes

• Panera Bread (1.6 miles)
• Starbucks (1.6 miles)
• Starbucks (2.3 miles)
• Great Lakes Cafe (7.4 miles)
• Starbucks (9 miles)
• Starbucks (9.2 miles)

Theaters

• Portage 16 IMAX + GDX (1.9 miles)
• 49er Drive-In Theatre (8.2 miles)

Parks

• Festival Park (4.7 miles)
• Coffee Creek Watershed Preserve (7.7 miles)
• Washington Park (7.8 miles)
• Butterfly Meadow (8.1 miles)
• Mount Tom (8.9 miles)
• Westside Park (9 miles)
• Valplayso (9.5 miles)

Places of Worship

• Greek Othrodox Church St Lakovos (6.3 miles)
• First Presbyterian Church (8.4 miles)
• Trinity United Church of Christ Gary (8.8 miles)

Transportation

• Dune Park South Shore Train Station (8 miles)