ACL Home Care
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5835 Jessica Ave, Portage, IN 46368
For more information about senior living options: (844) 490-3973
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Customers describe ACL Transportation as having friendly, kind, and respectful staff. Caregivers say the staff are compassionate, attentive, and good listeners. Reviewers praise punctuality and on-time pickups. Clients report reliable, professional, and respectful service. The company is commended for excellent communication and a family-oriented approach. Riders enjoy polite staff and enjoyable rides. The service is described as excellent, prompt, easy to use, and dependable. ACL Transportation is appreciated for caring about both caregivers and clients.
They no longer offer the service. The phone representative said they couldn't help transport the reviewer's mother-in-law to doctor's appointments.ACL Transportation is consistently described as a company that makes things easier rather than harder. Reviewers emphasize that nothing feels overly complicated when working with them and that the team is readily available when help is needed. The sentiment runs through this feedback: staff members are courteous, respectful, and professional, never talking down to customers or treating questions as a bother. The overall impression is that AAC Transportation stands out for its approachable, patient, and considerate approach to every interaction.
For caregivers and families navigating challenging journeys, ACL is portrayed as a reassuring ally. One reviewer, speaking as a caregiver for a family member, notes that ACL has been a bright spot on a difficult road. The staff are described as friendly and consistently ready to answer questions. Compassion is highlighted as a defining trait, with staff taking the time to listen - an especially meaningful gesture for someone who has worked in healthcare for two decades and understands the value of genuine care. The reviewer's gratitude extends beyond the clients to the people who support the caregivers themselves, acknowledging the company's attention to both sides of the care relationship.
The quality of the staff and the reliability of the service come through strongly in multiple reviews. Phrases like excellent staff, great services, and reliable caregivers are paired with praise for clear, effective communication. The sentiment is not just about getting from point A to point B; it's about feeling valued and well-supported throughout the process. Several reviewers explicitly mention how much they love the company, underscoring a level of loyalty that seems tied to consistent, respectful interactions and dependable service.
One important caveat appears in a single review noting that the service no longer offers a particular transportation option. A caller explains that they were unable to arrange transportation for a mother-in-law to medical appointments because the company could not provide that specific service anymore. While this is a negative datapoint within the overall stream of praise, it is presented transparently and seems to reflect a change in offerings rather than a decline in general quality. The rest of the feedback continues to celebrate responsiveness and care when the service fits the need.
Consistency and punctuality are recurring themes as well. Reviewees appreciate that pickups are frequently on time and that the staff remain friendly and personable during rides. The experience is described as enjoyable, transforming what might be a routine or stressful trip into something positive and comfortable. The combination of timeliness and friendly, respectful conduct creates a sense of reliability that families can depend on, even when coordinating around complex schedules and medical appointments.
Geography and professionalism surface in one of the longer endorsements. The reviewer calls ACL Transportation "by far the best transportation service" they have used and highlights the company's professional, respectful demeanor. They even specify service coverage across multiple Northwest Indiana communities - Portage, Gary, East Chicago, Munster, and Hammond - implying a broad, capable footprint that supports families across a vital region. The emphasis on being professional and respectful reinforces the overall impression of a trusted partner in ongoing care.
Overall, the feedback paints a portrait of ACL Transportation as a company that not only delivers transportation services but also sustains a broader culture of care. Customers repeatedly emphasize kindness, listening, and dignity in every interaction, alongside practical strengths like punctuality, reliability, and clear communication. For caregivers and clients navigating medical needs, this blend of empathy and efficiency appears to make ACL Transportation a dependable, valued component of their daily routines and care journeys.
Anytime diningAnytime dining is important for seniors because it allows them the flexibility to eat when they are hungry, rather than being restricted to set meal times. This can be especially beneficial for those with medical conditions or medications that affect their appetite, as well as those who may have difficulty adhering to a strict dining schedule. Overall, anytime dining promotes independence and overall well-being for seniors in senior living communities. Low / no sodiumLow/no sodium options are important for seniors because excessive sodium intake can lead to high blood pressure, heart disease, and other health issues commonly experienced by older adults. By choosing low/no sodium foods, seniors can better manage their health and reduce their risk of developing these conditions. No SugarNo sugar diets are important for seniors because they can help prevent or manage chronic conditions such as diabetes, heart disease, and obesity. Sugar can also contribute to cognitive decline and inflammation in the body, so reducing sugar intake can lead to overall improved health and well-being in older adults.ACL Home Care in Portage, IN is a well-established and reputable assisted living community that offers exceptional care and support to its residents. Our top priority is the health and well-being of our residents, which is why we provide specialized dining options for those on low or no sodium and no sugar diets. Our dedicated team of caregivers ensures that each resident's dietary needs are met with delicious and nutritious meals.
Located in a convenient location, ACL Home Care is surrounded by numerous amenities that enhance the quality of life for our residents. For those who enjoy exploring culinary delights, there are 14 restaurants nearby offering a variety of cuisines to choose from. Additionally, there are three cafes in close proximity where residents can socialize with friends or indulge in a cup of coffee.
Nature enthusiasts will appreciate the presence of a nearby park, providing ample opportunities for leisurely walks or picnics amidst beautiful surroundings. Furthermore, our residents have easy access to eight pharmacies, ensuring that their medication needs are promptly met. In case of any medical emergencies or routine check-ups, there are eight physicians as well as four hospitals located conveniently nearby.
At ACL Home Care, we understand the importance of entertainment and recreation in maintaining a vibrant lifestyle. Residents can immerse themselves in the arts at the local theater just a stone's throw away from our community.
With its ideal location and abundance of nearby amenities, ACL Home Care strives to provide a comfortable and fulfilling living environment for seniors requiring assistance with daily activities. We take pride in our commitment to meeting each resident's unique needs while fostering an engaged and thriving community.
Located in Portage, Indiana, this area offers convenient access to various healthcare facilities such as Porter Portage Hospital Campus and NorthShore Health Centers. Lakeshore Bone & Joint Institute and Portage Heart Care are nearby for any medical needs. A variety of dining options like Taco Bell and Culver's are within walking distance, along with cafes like Panera Bread and Starbucks for a relaxing cup of coffee. For entertainment, residents can enjoy movies at Portage 16 IMAX + GDX or outdoor activities at nearby parks like Festival Park and Butterfly Meadow. Places of worship such as the Greek Orthodox Church St Lakovos are also easily accessible. Additionally, transportation options like the Chicago Dash Valparaiso Station provide easy travel opportunities for seniors residing in this area.
ACL Home Care is located at 5835 Jessica Ave, Portage, IN 46368 in Porter County, Indiana
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