Right at Home of Northwest Indiana

Pros

• The orientation was awesome and the staff are very friendly.
• The in-home care service is responsive to needs and provides skilled care that helps clients live at home.
• Caregivers delivered personal care and were attentive, patient, and respectful.
• The caregiver team is consistent, intelligent, warm, and supportive, with relationships built on mutual respect.
• Caregivers are kind and sensitive to clients' needs, and they communicate well.
• Office staff are friendly, responsive, and quick to answer questions.
• The owners and leadership strive for the highest quality and consistently go above and beyond to help families.
• Caregivers are caring, knowledgeable, and capable, making clients feel safe and supported.
• The online Family Portal provides transparency about caregiver assignments and check-ins.
• Management communication is timely, giving families peace of mind.
• Caregivers help clients stay in their own homes and maintain independence.
• The service makes a positive difference in clients' lives and in their families' lives.

Cons

• The interview process seemed very weird and the offered pay was very low.
• There was a man in the interview who never spoke.
• The interviewer spent the session jotting two pages of notes while remaining disengaged.
• The pay of $15 per hour was insulting for the qualifications.
• Caregivers don't show up and there is no backup plan to provide care for the client.
• The owners were difficult to reach via phone and email.
• The group promised extensive live and online services but did not follow through on the first meeting.
• The agency did not follow up after the initial meet-and-greet, and a deposit to secure a caregiver was not honored.

Review

A broad set of experiences paint Right at Home as a home care provider that many families come to rely on for compassionate, respectful, and attentive support. Several reviewers start on a high note, praising the orientation process as "awesome" and the staff as friendly and approachable. They express genuine excitement about embarking on a new journey with the agency and clearly feel that the organization has the potential to be a steady, dependable partner in care. For many, the strongest impression is the warmth and personal connection they observe in the care team, which helps families feel confident that their loved ones are in good hands.

However, not all feedback is uniformly positive, and one recurring thread concerns the employment process itself. At least one reviewer describes a very odd interview scenario, where a man sits silently in the room while the interviewer jots down pages of notes. The tester is candid about feeling mocked or undervalued, lamenting that the pay offered did not reflect the qualifications and expectations of someone with substantial experience. The commenter translates the stated wage of $15 per hour into real-world take-home figures after taxes, suggesting it equates to about $10?$11 per hour in practice. The overall sentiment is disappointment that a firm would expect such high standards from candidates while presenting compensation that feels insulting.

Amid the employment critique, the reviews from families who actually used Right at Home for caregiving paint a consistently strong picture of care quality and staff dedication. In many cases, the care teams are described as respectful, attentive, and patient. A number of families highlight specific caregivers who stood out for their consistent support and compassionate approach. Names like Aaron, Virginia, and Edward are singled out for their dependable presence and the warmth they bring to the caregiving relationship. Others praise the caregivers' ability to adapt: when a loved one needs more support, the caregiver steps in willingly; when independence is possible, the caregiver steps back and lets the person take the lead. This balance - support when needed, space to maintain autonomy - emerges as a central theme in the most positive testimonials.

The caregiving stories extend across a wide range of loved ones and situations. Several families emphasize the personal touch and the trust that develops over time. Filiz is repeatedly cited as a blessing to a mother, described as patient and kind and a meaningful presence for the family. Roxana receives special mention for her ability to treat a Mom with dignity, to encourage her, and to bring humor into the daily routine, which provides the family with peace of mind even from out of state. Other caregivers - Ronnie, Jaeda, Kathy, Lisa, Mia, Stephanie, Faiza, Shanea - are all acknowledged for their conscientiousness, reliability, and genuine concern for the well-being of the person in their care. The language used - "companion care," "caregivers felt like family," "they genuinely care" - repeatedly underscores the emotional depth of these relationships.

Several testimonials foreground the effectiveness of the company's organizational tools and communication practices. Families appreciate the online Family Portal, which helps them monitor who is assigned to care for their loved one and check in on daily updates. The ability to stay informed about caregivers' schedules, to understand who is working on any given day, and to receive timely management updates is repeatedly cited as a major convenience and reassurance. In these accounts, the administrative side of Right at Home is praised for its responsiveness and for helping keep the overall care plan aligned with the loved one's needs. The caregiving experience is thus framed not only by the kindness of individual caregivers but also by the clarity and reliability of the broader support system.

As with any service, there are cautions and areas where the experience did not meet every family's expectations. One review highlights a problem with caregivers not showing up and the absence of a robust backup plan, a concern that understandably gives families anxiety about continuity of care. Another account describes a negative interaction during the initial engagement process: a two-hour interview and a deposit for a "meet and greet" session that did not immediately translate into promised caregiver placement or follow-through on certain payment arrangements. The family notes difficulty reaching the owners by phone or email in the aftermath, which compounded the sense of uncertainty during a stressful time. Yet there is also an important update from December 2022, where the owners reconnected with the family and expressed a willingness to continue the relationship, offering a glimpse of how the organization can revisit and rectify concerns when engaged constructively.

Despite these caveats, several families conclude with a strong endorsement of Right at Home as a viable and dignified option for maintaining independence at home. The caregivers are often described as "caring, knowledgable, and attentive," and the office staff as "friendly and promptly responsive." For many, the overarching value lies in enabling loved ones to remain in their familiar surroundings and maintain quality of life. The care teams are repeatedly described as going above and beyond - matching caregivers to specific needs, maintaining high levels of communication, and providing reassurance to families who might otherwise worry about safety and daily functioning. The overall sentiment is that Right at Home can be a trustworthy partner for home care, capable of delivering both practical support and emotional comfort when it is most needed.

In sum, the collection of reviews presents a nuanced portrait: Right at Home is widely valued for its compassionate caregivers, strong personal connections, and robust communication tools, with many families noting meaningful, positive impacts on their loved ones' daily lives. At the same time, a few reviews call attention to the challenges that can accompany employment experiences and caregiver reliability, as well as occasional gaps in responsiveness or follow-through. Taken together, these testimonials suggest a provider that excels in delivering humane, attentive care and fostering genuine relationships, while also acknowledging that ongoing attention to staffing reliability and clear, timely organizational communication remains essential to meeting every family's expectations.

This part of Merrillville, Indiana offers a convenient location with a variety of amenities nearby. There are several pharmacies within a short distance, as well as a selection of restaurants and cafes for dining options. Additionally, there are multiple physicians' offices and hospitals in the area providing accessible healthcare services. For those seeking spiritual enrichment, there are several places of worship within close proximity. The presence of parks allows for outdoor recreational activities and opportunities to enjoy nature. Overall, this neighborhood provides a comfortable and well-rounded environment for senior living.

Pharmacies

• Walmart Pharmacy (0.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.2 miles)
• Walgreens (5 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• Potbelly Sandwich Shop (0.6 miles)
• Olive Garden (0.6 miles)
• Culver's (0.7 miles)
• Cooper's Hawk Winery & Restaurant (0.7 miles)
• Wu's House (1.2 miles)
• Hooters (1.3 miles)

Cafes

• Starbucks (0.8 miles)
• Panera Bread (1.6 miles)
• Starbucks (4.1 miles)
• Panera Bread (8.2 miles)
• Starbucks (8.2 miles)

Physicians

• Neurological Institute & Specialty Centers (1.7 miles)
• Family Surgical Solutions (1.7 miles)
• Family Medicine of Merrillville (1.8 miles)
• Merrillville Health Center (1.8 miles)
• University of Chicago Pediatrics Specialists (1.9 miles)
• Williams Eye Institute & Surgery Center (1.9 miles)
• Deschamps Eye Care (1.9 miles)

Places of Worship

• St Sava Serbian Orthodox Church (1.8 miles)
• St Matthias Church (6.8 miles)
• St Mary Church (7.3 miles)
• Trinity United Church of Christ Gary (7.6 miles)
• Suncrest Christian Church (7.9 miles)
• St George Greek Orthodox Church NW Indiana (8.2 miles)

Hospitals

• Methodist Hospital Southlake Campus (1.9 miles)
• Methodist Arthritis-Rheumatology Centers Southlake Campus (2 miles)
• Methodist Hospitals (2.4 miles)
• Vibra Hospital (2.5 miles)
• St Mary Medical Center Fifth Floor Cancer Ward (3.3 miles)
• Community Hospital MRI Center (4.9 miles)
• Franciscan St Anthony Health (6.5 miles)

Parks

• Festival Park (4.8 miles)
• Redar Park (7.3 miles)
• Central Park (7.4 miles)
• Washington Park (7.8 miles)