Right at Home of Northwest Indiana in Merrillville, IN

Pros

• The orientation was awesome and the staff are very friendly.
• This service provides the care needed to live in their home.
• They were very satisfied with the personal care received and were treated with respect.
• Their caregiver is consistent in providing support and is intelligent, warm, and supportive.
• The caregivers have been kind and sensitive to his needs.
• Right at Home is a great place for loved ones to receive extra care; the staff are friendly and understanding.
• The owners sincerely care about providing the highest quality care and have gone above and beyond to help.
• Filiz has been a blessing and is patient and kind.
• Ronnie and Jaeda are excellent caregivers who genuinely care for her and anticipate her every need.
• The care team is punctual, attentive, and maintains excellent communication.

Cons

• The interview process was very weird and the pay offered was very low.
• There was a man sitting in the interview who never spoke.
• The interviewer kept jotting down two pages of notes, which felt like a joke.
• The reviewer felt overqualified and that the company's high expectations were paired with insulting pay.
• They were disappointed not to be called back.
• The pay of $15 per hour was seen as about $10?$11 after taxes.
• Caregivers don't show up and there is no backup plan for the client.
• The owners were difficult to reach via phone and email.
• Amber was described as completely unprofessional and rude.

Review

Right at Home of Northwest Indiana in Merrillville is best suited for families that want to keep a loved one living at home with highly personalized, compassionate non-medical care. The model centers on careful caregiver matching, steady communication, and flexible scheduling - from a few hours a week to full-time, even 24/7 support when needs escalate. The strongest argument favors those who prize continuity and a human-centered approach: caregivers who stay with the same client, form a trusting relationship, and respond quickly when needs shift. Those with complex medical conditions requiring regular skilled nursing oversight, or households seeking a facility-based environment with built?in medical supervision, should consider alternatives such as licensed home health or an assisted living facility, where staffing and medical oversight may be more predictable.

Reviews consistently highlight the empathetic, attentive care delivered by individual caregivers who are described as intelligent, warm, and respectful. Clients repeatedly emphasize matching care teams to the person's specific routines and preferences, with caregivers who anticipate needs and communicate clearly. The online Family Portal and management's responsiveness stand out as practical anchors for families living remotely, providing visibility into who is working and daily check-ins. There is a recurring sense that the owners, Troy and Sandra, strive to uphold a high standard and will go above and beyond to secure suitable caregivers, even on short notice. For many, this level of personal attention translates into real peace of mind when a loved one remains at home.

However, care quality is not uniformly flawless. A recurring caution from a subset of reviews points to caregiver no-shows and limited backup coverage, which can disrupt schedules and erode confidence during a health event or transition. That risk is meaningful: when caregiver availability falters, the whole plan hinges on management's ability to mobilize replacements quickly. Some clients also report uneven experiences tied to caregiver turnover or initial impressions of the intake process and pricing discussions, though these concerns are not universal and sometimes reflect individual circumstances. These threads matter because the best outcomes rely on consistent staffing and transparent, proactive communication about scheduling and backup plans.

On balance, the pros tend to offset the cons where it matters most. The core value is a dependable, compassionate team that respects dignity and fosters independence in the home. The care teams are praised for reliability, punctuality, and a genuine sense of partnership with families, often described as treating clients like family. The ability to tailor care to a changing level of need, plus the option for extended coverage and careful caregiver matching, creates a practical, scalable solution for aging in place. When leadership responds with clarity and follows through - whether addressing a missed shift or re-staffing a case - the benefits compound, giving families confidence that their loved one is in capable hands.

Clients should use a diligence lens before committing: verify the agency's backup staffing policy, the process for switching caregivers when compatibility falters, and the cost structure for longer hours or 24/7 care. A few reviewers report rocky experiences with communication or with deposit arrangements, underscoring the importance of documented agreements and timely updates from the front office. Nonetheless, multiple families highlight strong communication, transparent scheduling, and easy access to the owners when issues arise. The strong, personal leadership presence in the Merrillville operation appears to translate into practical problem-solving and flexible care solutions, which can be decisive for families balancing work, travel, and ongoing caregiving duties.

Bottom line: Right at Home is a robust option for families seeking high-quality, at-home care anchored in compassionate, well-matched caregivers and a solid communication infrastructure. It excels for those who want to stay at home with dignity and prefer a tailored care plan delivered by a stable team. Prospective clients with expectations of unwavering 24/7 coverage and perfectly flawless scheduling should conduct thorough due diligence and confirm backup plans, pricing, and caregiver rotation in writing. For many, the combination of personalized attention, family-inclusive updates, and leadership-backed responsiveness makes this community the practical, non-institutional choice to extend independence while maintaining safety.

This part of Merrillville, Indiana offers a convenient location with a variety of amenities nearby. There are several pharmacies within a short distance, as well as a selection of restaurants and cafes for dining options. Additionally, there are multiple physicians' offices and hospitals in the area providing accessible healthcare services. For those seeking spiritual enrichment, there are several places of worship within close proximity. The presence of parks allows for outdoor recreational activities and opportunities to enjoy nature. Overall, this neighborhood provides a comfortable and well-rounded environment for senior living.

Pharmacies

• Walmart Pharmacy (0.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.2 miles)
• Walgreens (5 miles)

Restaurants

• Chick-Fil-A (0.5 miles)
• Potbelly Sandwich Shop (0.6 miles)
• Olive Garden (0.6 miles)
• Culver's (0.7 miles)
• Cooper's Hawk Winery & Restaurant (0.7 miles)
• Wu's House (1.2 miles)
• Hooters (1.3 miles)

Cafes

• Starbucks (0.8 miles)
• Panera Bread (1.6 miles)
• Starbucks (4.1 miles)
• Panera Bread (8.2 miles)
• Starbucks (8.2 miles)

Physicians

• Neurological Institute & Specialty Centers (1.7 miles)
• Family Surgical Solutions (1.7 miles)
• Family Medicine of Merrillville (1.8 miles)
• Merrillville Health Center (1.8 miles)
• University of Chicago Pediatrics Specialists (1.9 miles)
• Williams Eye Institute & Surgery Center (1.9 miles)
• Deschamps Eye Care (1.9 miles)

Places of Worship

• St Sava Serbian Orthodox Church (1.8 miles)
• St Matthias Church (6.8 miles)
• St Mary Church (7.3 miles)
• Trinity United Church of Christ Gary (7.6 miles)
• Suncrest Christian Church (7.9 miles)
• St George Greek Orthodox Church NW Indiana (8.2 miles)

Hospitals

• Methodist Hospital Southlake Campus (1.9 miles)
• Methodist Arthritis-Rheumatology Centers Southlake Campus (2 miles)
• Methodist Hospitals (2.4 miles)
• Vibra Hospital (2.5 miles)
• St Mary Medical Center Fifth Floor Cancer Ward (3.3 miles)
• Community Hospital MRI Center (4.9 miles)
• Franciscan St Anthony Health (6.5 miles)

Parks

• Festival Park (4.8 miles)
• Redar Park (7.3 miles)
• Central Park (7.4 miles)
• Washington Park (7.8 miles)