Spring Mill Health Campus

Pros

• The staff at Spring Mill Health Campus showed compassion and attentiveness during residents' stays, making families feel like they were part of a caring community.
• Many visitors appreciated the cleanliness and pleasant atmosphere of the facility, noting that it did not have unpleasant odors.
• The activities offered, such as bingo and card games, were well-received and contributed to a positive environment for residents.
• Family members expressed satisfaction with the friendly demeanor of staff members who fostered a welcoming atmosphere.
• Residents reported enjoying the food provided at Spring Mill, indicating that dietary needs were being met satisfactorily.
• Some visitors highlighted the effective management team, who listened to concerns and worked to ensure quality care for their loved ones.
• The facility was mentioned as a beautiful place for assisted living and skilled nursing care, with recommendations made for rehabilitation needs.

Cons

• The staff at Spring Mill were rude and inconsiderate, failing to show respect for residents' need for quiet during the night.
• There were numerous issues with lost belongings and poor communication from the business office.
• The food provided was unhealthy and unsuitable for residents with medical conditions.
• Staff members displayed a lack of professionalism and empathy towards residents, including refusing assistance when needed.
• Several reviewers reported unresponsive care, with call buttons ignored and medications not administered as prescribed.
• Management seemed unconcerned about the treatment residents received, indicating a lack of oversight and accountability.
• The facility was poorly organized, leading to distressing experiences for new arrivals, such as inadequate room setup and missing essential medications.
• Overall, many reviewers could not recommend Spring Mill due to its disgraceful operations and disregard for resident well-being.

Review

The Spring Mill Health Campus in Merrillville, IN has received a wide array of reviews from families and patients that reveal stark contrasts between positive experiences and distressing incidents. This summary captures the sentiments expressed by various individuals regarding the quality of care, facilities, and overall environment offered at this healthcare institution.

Several reviews indicated major dissatisfaction with the facility's operational standards. One reviewer voiced bitter disappointment over fiscal and professional management, highlighting issues such as lost belongings and poorly conducted business practices. They referred to the care as more akin to an “adult nursery care” with a lack of engaging activities designed for residents who require memory care, leaving many without sufficient mental or social stimulation. The absence of regular entertainment or activities was noted as disgraceful, leading to an overwhelming recommendation against sending loved ones there.

A particularly heartbreaking account came from a caregiver whose mother endured numerous hardships during her stay in late 2022 while battling cancer. The caregiver described how the night staff often made excessive noise—laughing loudly, gossiping, and playing the television at high volume—which deeply affected her mother's ability to rest. Attempts by her mother to address these concerns were met with rudeness rather than understanding or solutions. Further troubling was a lack of compassion shown by some staff members; one nurse reportedly refused help when her mother was too weak to assist herself in the bathroom. Repeated complaints about unhealthy meal options for sick patients went disregarded, resulting in additional frustration for families advocating for better nutrition.

However, not all responses painted Spring Mill in a negative light. Some reviewers shared positive experiences regarding aspects like cleanliness and friendly staff interactions, especially in separate units like The Legacy section of Spring Mill aimed at memory care residents. One family member mentioned their brother-in-law’s move into this area after his hospital discharge; they emphasized a clean environment without unpleasant odors, pleasant encounters with staff members who greeted them warmly, and positive impressions from observing activities taking place during their brief visit.

Another review highlighted how some residents were content with their experience despite initial reservations about medication management and dietary needs not being adequately met on arrival. A patient recounted being thrust into an unsettling situation post-transport where they had difficulty accessing food and medications for critical health conditions like diabetes and hypertension upon admission—a significant oversight that led them to leave before completing the treatment plan initiated by doctors.

On a brighter note, other caregivers credited Spring Mill’s nursing staff with providing excellent care—especially praising specific nurses by name—for offering comfort to family members worried about their loved ones’ well-being during stays for rehabilitation or permanent residency. Individuals who had relatives at this facility spoke openly about feeling secure in leaving their family members there due to apparent dedication shown by some employees across shifts.

Ultimately, opinions on Spring Mill Health Campus are far-ranging: while certain experiences reflect serious concerns regarding safety, treatment quality, meal provisions, and room standards that necessitate immediate attention from management; others provide testimonies of kindness shown by individual staff as well as favorable resident engagements seen through organized group activities within parts of the facility catered specifically for memory support needs. Families searching for appropriate long-term care are urged to thoroughly vet facilities based on firsthand accounts since this establishment presents both encouraging prospects alongside alarming deficiencies that can tremendously impact patient comfort levels.

Located in Merrillville, Indiana, this part of town offers a range of amenities and services that would appeal to seniors looking for a comfortable and convenient living environment. With several hospitals nearby, including Methodist Arthritis-Rheumatology Centers and Vibra Hospital, residents have access to quality healthcare facilities. Additionally, there are numerous physicians' offices for regular medical check-ups and treatments. For dining options, there is a variety of restaurants such as Pepe's Mexican Restaurant and Panera Bread within close proximity. Pharmacies like Walgreens and CVS Pharmacy are also readily available for prescription needs. In terms of recreational opportunities, parks like Redar Park and Lemon Lake County Park provide space for outdoor activities and relaxation. The community is further enriched by places of worship such as St Sava Serbian Orthodox Church and Suncrest Christian Church. Overall, this neighborhood in Merrillville offers a well-rounded living experience with essential services and amenities all within easy reach.

Hospitals

• Methodist Arthritis-Rheumatology Centers Southlake Campus (0.2 miles)
• Methodist Hospital Southlake Campus (0.3 miles)
• Methodist Hospitals (0.6 miles)
• Vibra Hospital (1.2 miles)
• Community Hospital MRI Center (3.4 miles)
• Franciscan St Anthony Health (4.6 miles)
• St Mary Medical Center Fifth Floor Cancer Ward (5.4 miles)

Physicians

• Reddy, Avinish Suresh Reddy Md Medical Group (0.2 miles)
• Stevenson, Fairchild, & Surber OMS - Merrillville (0.2 miles)
• Midwest Orthotic Services (0.3 miles)
• Merrillville Health Center (0.3 miles)
• University of Chicago Pediatrics Specialists (0.3 miles)
• Williams Eye Institute & Surgery Center (0.3 miles)
• Deschamps Eye Care (0.3 miles)

Restaurants

• Pepe's Mexican Restaurant (0.5 miles)
• McAlister's Deli (0.7 miles)
• White Castle (0.8 miles)
• Wendy's (0.8 miles)
• Portillo's Hot Dogs (0.9 miles)
• Taste of India (0.9 miles)
• Hooters (0.9 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (1.3 miles)
• Starbucks (2.5 miles)
• Starbucks (6.9 miles)
• Panera Bread (8.1 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Walmart Pharmacy (2.2 miles)
• Walgreens (2.6 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (4.4 miles)
• CVS Pharmacy (5.4 miles)

Places of Worship

• St Sava Serbian Orthodox Church (1.3 miles)
• St Matthias Church (4.9 miles)
• Suncrest Christian Church (5.9 miles)
• St George Greek Orthodox Church NW Indiana (6.7 miles)
• St Mary Church (6.8 miles)

Parks

• Redar Park (6 miles)
• Lemon Lake County Park (6.3 miles)
• Festival Park (6.8 miles)
• Central Park (7 miles)

Theaters

• AMC Schererville 12 (7.6 miles)