Help At Home

Pros

• The orientation was awesome and the staff were very friendly.
• The service provides the care needed to live at home, is responsive to clients' needs, and delivers skilled care.
• Caregivers are kind, attentive, and respectful, with several praised for their communication.
• Caregivers such as Aaron, Virginia, and Edward are highlighted as exemplary.
• The caregiver is consistent in providing support, intelligent, warm, and fosters a relationship based on mutual respect.
• The care team is conscientious and supportive, well matched to the clients' needs.
• The staff are friendly and understanding in every situation, making Right at Home a great place for loved ones to receive care.
• The owners and staff are caring, professional, and go above and beyond to provide help.
• Caregivers Roxana, Ronnie, and Jaeda are praised for genuine care, dignity, humor, and excellent communication.

Cons

• They described the interview process as very weird and the pay offered as very low.
• There was a man in the interview who never spoke.
• The pay rate of $15 per hour was insulting for their qualifications.
• Caregivers don't show up and there is no backup plan to provide care.
• The group promised extensive live and online services but did not follow through on the first meeting.
• The owners were difficult to reach by phone and email.
• They never heard back from the agency after paying a deposit to secure a caregiver.

Review

Right at Home appears to be a company that many families rely on for staying in their own homes while receiving attentive, compassionate care. Across a broad set of experiences, the tone is consistently appreciative of the warmth and dedication of the caregiving teams. Several reviewers begin with positive notes about the atmosphere surrounding the organization - an orientation that feels welcoming, staff who are friendly, and an overall sense that Right at Home is a place you can trust when you're embarking on a new caregiving journey. One commenter summed it up by saying the orientation was "awesome" and that staff were "very friendly," expressing real excitement about starting this new chapter with the company.

At the same time, not every experience is without reservation. A recurring thread concerns the employment process itself. One reviewer described the interview as "weird," noting a silent interviewer and a lengthy, dense set of notes, and felt the compensation offered was unacceptably low for someone who they believed was overqualified. The sentiment was that $15 per hour translates to far less after taxes, leading the reviewer to conclude that the company's expectations were out of touch with fair pay. This perspective stands in contrast to the many accounts of care quality that follow, but it remains an important counterpoint about recruitment and remuneration from the perspective of potential staff.

On the care delivery side, the feedback is overwhelmingly positive about the ability of Right at Home to support living at home with skilled, responsive care. Families praise the organization for being able to provide care that aligns with daily needs, allowing loved ones to remain in their own homes with spouses or partners nearby. Reviewers describe caregivers and services as being responsive to needs, providing skilled care, and helping maintain a dignified, home-centered lifestyle. One reviewer specifically emphasized that the service enables a person to remain at home with their spouse, highlighting the practical value of reliable home care beyond just companionship.

The quality of individual caregivers is highlighted repeatedly. For many families, the caregivers are not only competent but also kind, patient, and respectful. Several posts name particular caregivers who made a meaningful impact - Aaron, Virginia, Edward - and others who stood out for their reliability and warmth. A caregiver like Filiz is singled out as "a blessing," noted for patience and kindness, with thanks extended for the long-term support she provided to a loved one. The sense of having a trusted, consistent team is echoed by those who describe a steady caregiver relationship built on mutual respect, intelligence, and a willingness to support or step back as needed to encourage independence.

Communication and coordination emerge as another strong point in many of the reviews. Reviewers talk about excellent communication, thoughtful caregiver matching to meet evolving needs, and the comfort that comes from knowing there is a clear line of contact with the management team. The online Family Portal gets specific praise for helping families see who is scheduled to work each day and whether caregivers have checked in; this level of transparency is repeatedly described as providing peace of mind for families who may live far away. The owners themselves - Troy and Sandra - are repeatedly noted as going above and beyond to ensure help is available and that families feel supported during challenging times.

There are also longer reflections on how the company handles complex caregiving scenarios and the impact of staff on a loved one's quality of life. One longtime caregiving arc mentions a shift from limited visits to round-the-clock care and emphasizes how well the team adapted to rising needs, with excellent communication and careful matching to the person's requirements. Reviewers speak to the emotional relief that comes from caregivers who treat their loved ones with dignity and kindness, and who become an integral part of the family's daily life rather than unfamiliar outsiders. The sense that the care team can be trusted to maintain a loved one's routines, comfort, and environment is a recurring theme.

Yet, not all stories are without caveats. A negative note centers on administrative gaps and service reliability in a particular instance: caregivers sometimes fail to show up, and there is a perceived absence of a robust backup plan to cover such lapses. This concern is balanced by other reviews that emphasize strong follow-through from the company and a willingness to improve, including one update noting renewed contact from the owners and optimism about future engagement. Taken together, these accounts acknowledge that while the service can deliver exceptional care, operational hiccups can occur and may affect family confidence in the short term.

Overall, the body of reviews paints a picture of a caregiving organization that many families depend on for high-quality, compassionate support at home. The caregivers are frequently praised for their warmth, attentiveness, and ability to create a sense of family around the person receiving care. Management and ownership are seen by many as genuinely invested in delivering the best possible experience, with dedicated staff who communicate clearly and strive to meet individual needs. While the employment process and occasional administrative gaps deserve attention, the recurring message is one of gratitude: Right at Home often represents a lifeline for families seeking to keep loved ones safe, comfortable, and connected to their own homes and routines.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (1.9 miles)
• Walmart Pharmacy (2.2 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (5.1 miles)

Restaurants

• Wendy's (0.1 miles)
• White Castle (0.4 miles)
• Asparagus (0.4 miles)
• McAlister's Deli (0.4 miles)
• Portillo's Hot Dogs (0.5 miles)
• Pepe's Mexican Restaurant (0.6 miles)
• Taste of India (0.7 miles)

Physicians

• Family Surgical Solutions (0.2 miles)
• Family Medicine of Merrillville (0.5 miles)
• Deschamps Eye Care (0.6 miles)
• Williams Eye Institute & Surgery Center (0.6 miles)
• University of Chicago Pediatrics Specialists (0.7 miles)
• Stevenson, Fairchild, & Surber OMS - Merrillville (0.7 miles)
• Neurological Institute & Specialty Centers (0.9 miles)

Cafes

• Panera Bread (0.4 miles)
• Starbucks (1.4 miles)
• Starbucks (3.4 miles)
• Starbucks (7 miles)
• Panera Bread (7.5 miles)

Hospitals

• Methodist Arthritis-Rheumatology Centers Southlake Campus (0.9 miles)
• Methodist Hospital Southlake Campus (1.1 miles)
• Methodist Hospitals (1.5 miles)
• Vibra Hospital (2.1 miles)
• Community Hospital MRI Center (3 miles)
• St Mary Medical Center Fifth Floor Cancer Ward (5 miles)
• Franciscan St Anthony Health (5.4 miles)

Places of Worship

• St Sava Serbian Orthodox Church (2 miles)
• St Matthias Church (5.8 miles)
• Suncrest Christian Church (6 miles)
• St Mary Church (6 miles)
• St George Greek Orthodox Church NW Indiana (6.3 miles)

Parks

• Redar Park (5.5 miles)
• Central Park (6.2 miles)
• Festival Park (6.3 miles)
• Lemon Lake County Park (7 miles)

Theaters

• AMC Schererville 12 (7.1 miles)