Help At Home in Merrillville, IN

Pros

• The caregivers are caring, patient, and attentive to their clients' needs.
• The staff are friendly, understanding, and responsive in every situation.
• The caregivers are knowledgeable, kind, and genuinely care for their clients.
• The service enables loved ones to remain in their own home longer with safety and dignity.
• Management communicates in a timely and supportive manner.
• The owners go above and beyond to provide help and ensure quality care.
• The caregivers are dependable and consistently provide excellent support.
• The office staff are friendly and promptly answer questions.

Cons

• The reviewer notes that the interview process was very weird and the pay offered was very low.
• The reviewer says the pay of $15 per hour is really about $10?$11 after taxes, which is insulting.
• The reviewer points out that caregivers don't show up and there is no backup plan to provide care for the client.
• The reviewer found the owners difficult to reach and said they never followed through after the meet-and-greet, leaving them unsupported.
• The reviewer describes an interview where a man sat and said nothing while the interviewer jotted two pages of notes, making them think it might be a joke.
• Amber from Merrillville is described as completely unprofessional and rude, suggesting she should not be working with patients.
• The reviewer notes that the group promised extensive live and online services but did not follow through on the first meeting.

Review

This Merrillville office of Right at Home is best suited for families who want to keep a loved one safely at home while receiving consistently compassionate non-medical and skilled caregiving. The strongest signal from the reviews is a deeply relationship-driven model: caregivers who are patient, attentive, and respectful, with staff who communicate clearly and match caregivers to individual needs. Families repeatedly highlight the ability to scale care up or down - ranging from a few hours a week to around-the-clock support - and to rely on a team that treats daily routines, safety, and dignity as top priorities. The online family portal and proactive management are frequently cited as meaningful anchors for peace of mind and ongoing oversight.

Those who should consider alternatives are primarily those who cannot tolerate even brief gaps in coverage or who require ironclad guarantees of immediate caregiver replacement. A recurring caveat in the feedback is that some caregivers do not show up, and in certain instances there is limited backup coverage to bridge those gaps. Coupled with occasional concerns about responsiveness from the owners or office staff, this signals a potential vulnerability for clients with high care needs or very tight schedules. Families facing complex medical or daily-living demands may prefer an option with a more rigid backup plan or a broader, more consistent staffing pool.

The core strengths - exceptional caregiver warmth, dependable ongoing communication, and careful matching - often offset the main drawbacks. Caregivers are described as intelligent, warm, and capable of forming a genuine, respectful relationship with the client, which translates into better adherence to routines and safer transfers. When the care team aligns well with a loved one's personality and needs, families report reduced anxiety and more predictable day-to-day progress. The management's responsiveness and the ability to secure suitable caregivers on short notice further bolster overall reliability, particularly for families who value continuity and a home-centered care philosophy.

Yet the service is not without blemishes that matter in high-stakes decisions. The most tangible risk center is coverage gaps - whether due to caregiver illness, scheduling hiccups, or last-minute changes - paired with inconsistent backup plans. There are notes of administration lags or difficulties in reaching the owners at times, and a few reviews recount promises that weren't fulfilled or deposit-related misunderstandings. These factors can erode confidence for families who need seamless, around-the-clock support or who are navigating a transition from hospital or facility care to home living. The presence of occasional less-than-ideal staff experiences also reinforces the need for diligence in caregiver selection and interim coverage strategies.

To navigate these dynamics effectively, prospective clients should pursue a proactive evaluation: insist on a documented back-up-scheduling plan, request clarity on how replacements are sourced, and ask for a dedicated care coordinator who can oversee transitions and respond quickly to issues. Demand a concrete care plan that outlines caregiver qualifications, shift coverage, and lines of communication. Request references who faced similar challenges and confirm access to the family portal for real-time updates. Consider a short trial period to observe how caregivers handle transfers, routines, and any urgent needs, with a clear metric for transitioning away if expectations aren't met.

In the end, this Right at Home Merrillville operation is a strong fit for families prioritizing warmth, dignity, and a home-first approach, especially when there is confidence in a good caregiver match and solid management communication. It excels where the relationship between client and caregiver becomes the foundation of daily life, and where a flexible care plan can adapt to changing needs. For households with a lower tolerance for scheduling risk or for those requiring guaranteed coverage without exception, it is prudent to demand explicit backup plans, robust supervision, and a demonstrated track record of dependable caregiver coverage. A guided meet-and-greet with multiple caregivers, a documented care plan, and a trial period will reveal whether the balance of strengths and risks aligns with the loved one's specific needs.

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (1.9 miles)
• Walmart Pharmacy (2.2 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (5.1 miles)

Restaurants

• Wendy's (0.1 miles)
• White Castle (0.4 miles)
• Asparagus (0.4 miles)
• McAlister's Deli (0.4 miles)
• Portillo's Hot Dogs (0.5 miles)
• Pepe's Mexican Restaurant (0.6 miles)
• Taste of India (0.7 miles)

Physicians

• Family Surgical Solutions (0.2 miles)
• Family Medicine of Merrillville (0.5 miles)
• Deschamps Eye Care (0.6 miles)
• Williams Eye Institute & Surgery Center (0.6 miles)
• University of Chicago Pediatrics Specialists (0.7 miles)
• Stevenson, Fairchild, & Surber OMS - Merrillville (0.7 miles)
• Neurological Institute & Specialty Centers (0.9 miles)

Cafes

• Panera Bread (0.4 miles)
• Starbucks (1.4 miles)
• Starbucks (3.4 miles)
• Starbucks (7 miles)
• Panera Bread (7.5 miles)

Hospitals

• Methodist Arthritis-Rheumatology Centers Southlake Campus (0.9 miles)
• Methodist Hospital Southlake Campus (1.1 miles)
• Methodist Hospitals (1.5 miles)
• Vibra Hospital (2.1 miles)
• Community Hospital MRI Center (3 miles)
• St Mary Medical Center Fifth Floor Cancer Ward (5 miles)
• Franciscan St Anthony Health (5.4 miles)

Places of Worship

• St Sava Serbian Orthodox Church (2 miles)
• St Matthias Church (5.8 miles)
• Suncrest Christian Church (6 miles)
• St Mary Church (6 miles)
• St George Greek Orthodox Church NW Indiana (6.3 miles)

Parks

• Redar Park (5.5 miles)
• Central Park (6.2 miles)
• Festival Park (6.3 miles)
• Lemon Lake County Park (7 miles)

Theaters

• AMC Schererville 12 (7.1 miles)