Green Valley Care Center

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Green Valley Care Center in New Albany, IN

3118 Green Valley Road, New Albany, IN 47150

For more information about senior living options: (844) 490-3973

4.4 from 106 reviews
5 stars
84
4 stars
8
3 stars
1
2 stars
2
1 stars
11

Assisted Living Skilled Nursing Facility

Overall Review of Green Valley Care Center

Pros

  • pro The facility provides great care and rehab.
  • pro Kristi, the Social Services Director, is quick to respond and very helpful.
  • pro The facility smells fresh and clean.
  • pro The physical therapists are good, the staff are kind, and residents enjoy social activities in the common room.
  • pro The staff are absolutely amazing and consistently go above and beyond to meet families' expectations.
  • pro Green Valley is an excellent facility with awesome nurses and staff who treat residents like family.
  • pro The nursing and therapy teams are caring, competent, and thorough.
  • pro Families consistently report that staff make loved ones feel safe, cared for, and at home.

Cons

  • pro This place is absolutely disgusting.
  • pro They refused to feed her and gave her only juice and Boost without any thickener.
  • pro They stole her clothes from the memory care unit.
  • pro They hit my grandmother, leaving her ear swollen.
  • pro They overmedicated residents, sometimes putting them in a coma-like state.
  • pro The floors were nasty and sticky, and showers were rarely given.
  • pro They refused to pay hospital bills and lied about what they would do.
  • pro The director is described as a liar and untrustworthy.
  • pro Do not send your loved ones to this facility.

Review

Green Valley Care Center in New Albany, Indiana is best suited for families seeking a warm, home-like atmosphere with a strong emphasis on rehabilitation and memory-care support, delivered by a staff that often expresses genuine care for residents. It works well for residents who respond to hands-on attention, regular therapy, and social programming, and for those whose families want to stay closely involved in daily care. The facility frequently earns praise for compassionate nursing, active therapy teams, clean surroundings, and a culture that many residents and families describe as welcoming and familial. It is particularly well matched to rehabs and long-term residents who prize personal connections and consistent interaction with caregivers.

Those weighing alternatives should be aware that a portion of reviews reflect safety and quality concerns that cannot be dismissed. Prospective families with a low tolerance for variability in care, stubborn gaps in communication, or experiences suggestive of inadequate monitoring - such as delayed baths, hydration or nutrition lapses, or distressing incidents - will want to compare other options. Some families report significant negative experiences, including allegations of mistreatment, denied or delayed medical attention, and disputes over billing. In short, if reliability, predictable safety, and strong oversight are non-negotiables, alternatives deserve careful consideration.

On the bright side, several recurring strengths make Green Valley a compelling choice for many residents. The rehab program is consistently highlighted as capable, with physical therapists and other therapists delivering practical progress and helping residents regain function. Nursing and aides are repeatedly described as warm, patient, and genuinely engaged, with staff on memory-care and general units earning frequent praise for kindness and attentiveness. The social fabric of the community - regular activities, opportunities for family involvement, and a sense that staff treat residents like family - helps residents stay engaged and maintain dignity throughout recovery and aging.

Yet the most serious concerns in the reviews center on safety and quality of care inconsistencies. Reports include bedsores, dehydration, and other deteriorations that accompany lapses in daily oversight; accusations of overmedication or miscommunication around medications; and accounts of neglect, including delayed assistance and inadequate bathing. There are also troubling claims about environmental problems (rooms left unclean or cold), disputes with staff or administration, and even theft of personal belongings. While many families sing praise for the staff's compassion and the facility's atmosphere, these dark notes underscore a real risk that care quality can vary by shift or unit, and that monitoring is essential.

Before choosing, families should conduct rigorous due diligence and set clear expectations. Visiting multiple times at different hours, speaking with front-line staff, and requesting uncensored access to incident logs and patient-care planning documents are prudent steps. Ask to meet the director of nursing and the administrator, review the most recent state survey results, and seek candid conversations with families currently navigating care there. Inquire about memory-care staffing ratios, response times for call lights, meal planning with a dietitian, and the process for addressing complaints. A trial period or clearly defined discharge milestones can also help determine whether Green Valley meets specific safety and care standards.

Bottom line: Green Valley Care Center offers a caregiving culture that many families value deeply - compassionate nurses, robust rehabilitation, clean surroundings, and engaged activities that foster dignity and connection. Those who prize personal warmth and a hands-on rehab trajectory will find substantial value here. However, the facility's mixed safety signals and reports of inconsistent care quality mean that families must enter with a plan for active oversight, ask tough questions, and assess whether the risk of care gaps aligns with their loved one's needs and thresholds for safety. For some, Green Valley will be a lived experience of comfort and progress; for others, more consistently reliable oversight will justify exploring other options.

Features

Housing

  • 141 resident community capacity 141 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Louisville International-Standiford (12 miles away) Louisville International-Standiford (12 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice care Hospice careHospice care is important for seniors as it provides specialized end-of-life support, pain management, and emotional comfort for both the senior and their loved ones. It allows seniors to maintain dignity, receive personalized care, and spend their remaining time in a peaceful and comfortable environment.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Green Valley Care Center in New Albany, IN is a skilled nursing facility that provides exceptional care services for seniors. With a wide range of amenities and activities, residents can enjoy a comfortable and fulfilling lifestyle.

The community offers various amenities to enhance the quality of life for its residents. A beauty salon is available for personal grooming needs, while cable or satellite TV ensures entertainment options. Community-operated transportation makes it convenient for residents to explore the local area, and a computer center allows them to stay connected with loved ones. The dining room offers restaurant-style dining experiences, and housekeeping services ensure a clean and tidy living environment. The fitness room and wellness center promote physical well-being, while the gaming room provides recreation opportunities. Residents can also relax in the garden or outdoor spaces, or enjoy some quiet time in the small library.

Residents at Green Valley Care Center receive excellent care from their trained staff. With 24-hour supervision, assistance with daily living activities such as bathing and dressing is readily available. The staff also helps with transfers for those who may have mobility challenges. They provide diabetes diets for those with specific dietary needs and offer meal preparation and service as well as medication management. Transportation arrangements are made for medical appointments or other outings.

In terms of nearby amenities, there are numerous options conveniently located near Green Valley Care Center. There are cafes and restaurants nearby for dining options outside the community, parks where residents can enjoy leisurely walks or picnics, pharmacies to fulfill medication needs promptly, physicians for medical consultations, places of worship for spiritual support, and hospitals within close proximity in case of emergencies.

Overall, Green Valley Care Center is dedicated to providing outstanding care in a warm and nurturing environment. Their extensive amenities and services cater to the diverse needs of their residents while promoting an active and engaging lifestyle.

Nearby Places of Interest

Parks

  • Sam Peden Community Park (0.8 miles)
  • Shawnee Park (4.1 miles)
  • Falls of the Ohio State Park (5.1 miles)
  • Riverfront Plaza/Belvedere (6.3 miles)
  • Waterfront Park (6.6 miles)

Pharmacies

  • Kroger Pharmacy (0.9 miles)
  • Williams Brothers Healthcare (1.3 miles)
  • Kroger Pharmacy (1.4 miles)
  • Walgreens (1.6 miles)
  • Westmoreland Pharmacy (1.6 miles)
  • Mathes Pharmacy (1.9 miles)
  • Walgreens (2.7 miles)

Physicians

  • Dermatology Center (1 miles)
  • Gsi (1 miles)
  • Floyd Memorial Medical Group-New Albany (1.1 miles)
  • Roseline Okeke, MD (1.3 miles)
  • Visionworks Doctors Of Optometry - Wesley Commons (1.3 miles)
  • Orthopedic Surgeons (1.5 miles)
  • Armstrong, James Baptist Health Medical Group Surgery (1.6 miles)

Hospitals

  • Physicians Medical Center (1.1 miles)
  • Clark Memorial Hospital (1.7 miles)
  • Baptist Health Floyd (1.7 miles)
  • Clark Memorial Hospital (5.5 miles)
  • Clark Memorial Hospital (6.3 miles)
  • KentuckyOne Health Jewish Hospital (6.9 miles)
  • Norton Children's Hospital (7 miles)

Restaurants

  • McDonald's (1.7 miles)
  • Taco Bell (1.7 miles)
  • Asian Buffet (2.2 miles)
  • Cattleman's Roadhouse (2.2 miles)
  • Cluckers (2.9 miles)
  • Taco Bell (3.4 miles)
  • McDonald's (3.5 miles)

Places of Worship

  • Northside Christian Church (2.8 miles)
  • Southeast Christian Indiana Campus (4.6 miles)
  • Eastside Christian Church (5.4 miles)
  • Central Presbyterian Church (7.2 miles)

Cafes

  • Panera Bread (3.8 miles)
  • Starbucks (6.4 miles)
  • North Lime Coffee and Donuts (7.3 miles)

Transportation

  • Clark County Airport (5.9 miles)

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