Lincoln Hills Health Ctr in New Albany, IN

Pros

• Lincoln Hills is described as amazing, with a clean facility and an incredible team.
• The staff at Lincoln Hills are friendly, caring, and attentive, making visits and transitions smooth.
• Colliea in admissions is highlighted as helpful and readily available to assist.
• Kellie in admissions is praised for supporting families during difficult times.
• The memory care unit receives praise for compassionate care and engaging activities.
• Families describe Lincoln Hills as a second home where residents are treated like family.
• The rehab and therapy teams help residents become stronger and more independent.
• The facility is noted for being very clean and well-maintained.
• Ashley Combs, the admissions and marketing director, is described as extremely helpful, caring, and comforting.

Cons

• The reviews describe Lincoln Hills as "the lowest of the low," with staff who look bothered to help and bathrooms that are disgusting and unkept.
• They warn not to bring loved ones there, equating the care to leaving them in a desert.
• The facility is described as unsanitary and unclean, with unwrapped and unlabeled food, crowded conditions, and minimal to low effort from staff.
• Communication is lacking, with calls often unanswered or hung up and poor responsiveness from billing and administration.
• There are claims of neglect and HIPAA violations, with reviewers saying staff do not care about residents.
• Understaffing is severe, leading to long waits for assistance (e.g., 29 patients with 1 nurse and 1 CNA) and safety concerns about residents being left unattended.
• A specific incident describes a patient vomiting overnight without timely intervention, illustrating neglect.

Review

Lincoln Hills Health Ctr in New Albany is best suited for families seeking memory-care and rehab with a hands-on, person-centered approach. The community consistently earns praise for staff who know residents by name, an active calendar of daily activities, and a culture that treats residents like family. It appeals most to families who want transparent, ongoing communication with caregivers and a facility that feels intimate rather than corporate. Those prioritizing pristine, spotless d?cor or ultramodern amenities may find the appeal more variable, and families with residents who require high-acuity, around-the-clock medical supervision should investigate whether this setting can sustain their loved one's needs. In short, this is a practical, relationship-driven environment that works when rutina, routine, and staff continuity align with a resident's care plan.

Those who may want to consider alternatives include families insisting on flawless cleanliness at all times or expecting uniformly rapid responses to calls and needs. There are repeated concerns about staffing levels and consistency, and a subset of reviews describe episodes where assistance was delayed or communication faltered. For residents with severe behavioral, medical, or safety concerns, or for those who demand a facility with zero tolerance for any lapse in care, it makes sense to compare other options in the Louisville metro area. It is also prudent to scrutinize how management handles complaints and how staffing is allocated during peak hours, as these factors often distinguish overall quality in practice from favorable impressions during a single visit.

The strongest proof of Lincoln Hills' value lies in its positive care culture. The rehab and nursing teams are repeatedly described as welcoming, knowledgeable, and genuinely invested in residents' progress and comfort. Families consistently highlight memory-care leadership and frontline staff who cultivate trust, offer regular updates, and coordinate with families to adjust plans as needs evolve. The admissions team, notably individuals like Kellie and Colliea, is praised for easing transitions and remaining available for questions. The result is a facility where residents frequently report improvement, participation in meaningful activities, and a sense of community that friends and families recognize as a lifeline during difficult transitions.

On the resident-experience side, the memory-care unit receives particular praise for compassionate care, respectful treatment, and helpful, attentive staff who foster social engagement and routine. Numerous families point to the cleanliness and maintenance of living spaces as a steady baseline, with staff who help residents stay clean, fed, and socially connected. The rehab program consistently earns kudos for therapeutic progress and supportive therapists who empower independence. These strengths offset, to a degree, the occasional concerns about staffing strain, by delivering reliable interactions, predictable routines, and a dependable point of contact for families navigating complex care decisions.

Yet not all reviews land on the same page. Some families report serious lapses - delays in responding to requests, communication gaps, or unsanitary episodes - that evoke strong caution. These concerns underscore real risk factors such as staffing ratios, accountability, and front-desk responsiveness. Prospective families should plan visits with a critical eye: observe call-bell response times, request a tour of the memory-care and rehab floors at different shifts, and speak openly with frontline staff about how shifts are staffed. It's also wise to review the facility's escalation processes, grievance handling, and how the administration coordinates with families during health changes.

Ultimately, Lincoln Hills offers a compelling combination of compassionate caregivers, an active, engaging environment, and strong memory-care leadership for families who prioritize relationship-based care and visible family involvement. For those whose primary criteria are spotless aesthetics or ironclad guarantees of flawless execution, alternatives may be worth comparing. The practical path is clear: leverage comprehensive tours, question staffing patterns, probe for recent improvements, and assess whether the resident profile - needs, routines, and preferences - best fits Lincoln Hills' strengths. When alignment exists, this community can feel like a trusted, extended family taking care of a loved one.

This part of New Albany, Indiana offers convenient access to multiple hospitals such as Baptist Health Floyd and Clark Memorial Hospital, as well as various physicians' offices for medical care. Additionally, there are several pharmacies nearby for easy access to medications. For recreational activities, there are parks like Sam Peden Community Park and Shawnee Park within a short distance. There is also a variety of dining options ranging from fast food chains like Taco Bell and McDonald's to sit-down restaurants like Cattleman's Roadhouse. For spiritual needs, there are several churches in the area including Northside Christian Church and Central Presbyterian Church. Overall, this part of New Albany provides a mix of healthcare facilities, recreational opportunities, dining choices, and places of worship making it a potentially suitable location for senior living.

Hospitals

• Baptist Health Floyd (0.3 miles)
• Clark Memorial Hospital (0.4 miles)
• Physicians Medical Center (2.5 miles)
• Clark Memorial Hospital (4.6 miles)
• KentuckyOne Health Jewish Hospital (5.7 miles)
• Norton Children's Hospital (5.8 miles)
• Clark Memorial Hospital (5.9 miles)

Physicians

• Lucas Parks Rea and Vandaalen (0.4 miles)
• First Urology (0.4 miles)
• Orthopedic Surgeons (0.4 miles)
• Roseline Okeke, MD (0.4 miles)
• Armstrong, James Baptist Health Medical Group Surgery (0.5 miles)
• Floyd Memorial Medical Group-New Albany (0.6 miles)
• Visionworks Doctors Of Optometry - Wesley Commons (0.6 miles)

Pharmacies

• Westmoreland Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• Kroger Pharmacy (0.5 miles)
• Williams Brothers Healthcare (0.7 miles)
• Mathes Pharmacy (0.8 miles)
• Walgreens (1.5 miles)
• Kroger Pharmacy (1.9 miles)

Parks

• Sam Peden Community Park (1.4 miles)
• Shawnee Park (2.5 miles)
• Falls of the Ohio State Park (4.1 miles)
• Riverfront Plaza/Belvedere (5 miles)
• Waterfront Park (5.5 miles)
• Central Park (6.2 miles)

Restaurants

• Taco Bell (1.4 miles)
• McDonald's (1.6 miles)
• Asian Buffet (3.1 miles)
• Cattleman's Roadhouse (3.2 miles)
• McDonald's (3.3 miles)
• McDonald's (3.7 miles)
• Taco Bell (3.8 miles)

Cafes

• Panera Bread (3.8 miles)
• Starbucks (5.2 miles)
• North Lime Coffee and Donuts (5.9 miles)

Places of Worship

• Northside Christian Church (3.9 miles)
• Southeast Christian Indiana Campus (4.5 miles)
• Eastside Christian Church (5.5 miles)
• Central Presbyterian Church (5.9 miles)
• St Joseph's (6.4 miles)