Lincoln Hills Health Ctr in New Albany, IN

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Pros

• The receptionist is bubbly and charming.
• The stay at Lincoln Hills was pleasant, and on-site dialysis is appreciated.
• The facility is newly renovated, welcoming, and the staff are nice.
• The staff are friendly and residents are cared for with warmth.
• The rehab stay has been great, and Colliea in admissions was helpful.
• Kellie in admissions helped during a difficult transition, making it smooth.
• Lincoln Hills is amazing, with a clean building, an incredible team, and plenty of activities.
• Lincoln Hills is a great community and a clean facility.
• The staff gave excellent care to residents, showing compassion and attentiveness.
• Colliea in admissions is great and always available to help.
• Markquetta has been a great help to families and residents.
• The care for my mother-in-law was excellent, with staff helping with Medicaid qualification.

Cons

• They describe the place as the lowest of the low, with staff who look bothered to help and bathrooms that are disgusting and unkept.
• They found a puddle of urine on the floor that no one cleaned up.
• They say the facility is severely understaffed, with too few staff for the patient load.
• They witnessed neglect and HIPAA violations and felt the staff do not care about residents.
• They report a patient was left to vomit overnight and was never checked on.
• They note long waits for assistance, sometimes up to an hour or more.
• They allege at least one incident where a nurse gave a patient medication that left her unresponsive and had to be sent to the ER.
• They describe poor communication, with calls to the facility going unanswered or being hung up.

Review

Lincoln Hills Health Ctr in New Albany is best suited for families prioritizing memory-care expertise, effective rehab, and a community-driven atmosphere. The facility has been described as newly renovated and clean, with a staff that residents and families repeatedly characterize as friendly, attentive, and easy to reach. In particular, the memory-care unit earns praise for compassionate care, personalized attention, and programming that keeps residents engaged. On-site dialysis and a strong rehab program help families coordinate medical needs with daily living. When visits reveal caregivers who remember residents’ names, admissions staff who smooth transitions, and a culture that treats residents like family, Lincoln Hills stands out as a solid option for long-term memory care and recovery-focused care. The best fit is a family that values steady relationships between caregivers and residents and hands-on involvement from the team.

Alternatives should be considered for families prioritizing flawless cleanliness, zero tolerance for communication gaps, or unyielding staffing consistency. Reviews are clearly divided: many praise cleanliness, activities, and caring staff, but others report serious red flags, understaffed shifts, long waits for assistance, unreturned calls, and, in some cases, neglect or unsafe conditions. Some accounts describe well-maintained spaces with quality dining, while others mention urine on floors, dirty bathrooms, and delayed responses. Staffing ratios appear variable, translating into experiences that hinge on the shift or unit. For families with high medical needs or a track record of requiring prompt, reliable service, these inconsistencies can be problematic. In such cases, it is prudent to explore other local options with more predictable staffing models and verifiable quality metrics.

Still, the strongest positives frequently offset the negatives for many residents. A core strength is the staff’s compassion and accessibility; nurses, aides, and receptionists are repeatedly described as friendly, attentive, and easy to reach. The rehab and therapy teams earn broad praise for helping individuals regain strength and independence. Memory-care coordinators are cited as making transitions smoother and maintaining resident dignity and engagement. Families report transparent communication and a real partnership in care. When these elements hold, they counterbalance occasional lapses elsewhere, because the heart of Lincoln Hills is connection: caregivers who step in quickly, explain options to families, and tailor activities to resident preferences. That relational foundation is what makes challenging medical needs manageable day to day.

However, negative experiences cannot be ignored. Several reviews flag governance and operational concerns: inconsistent communication, unanswered calls, billing friction, and periods of apparent understaffing that stretch aides thin. There are distressing anecdotes about unsafe conditions and delayed medical responses, including reports of issues not being addressed promptly. The most damaging statements describe a culture where frontline workers feel overwhelmed or unsupported, leading to lapses in patient care. These narratives contrast with abundant praise, underscoring that Lincoln Hills operates best when staffing is sufficient and shift leadership is engaged. They justify a cautious approach: investigate current operations directly before committing and verify that expectations for response times and care planning are being met today, not just on past reputations.

To evaluate this community effectively, prospective families should insist on current, concrete data. Visit at different times, observe nurse stations, and note how quickly assistance is rendered. Ask about staffing ratios on memory care and rehab, request recent care plans, and confirm how families are updated on changes. Speak with the memory-care director and admissions team, and request references from current residents’ families. Probe cleanliness, dining quality, medication handling, and response times. If on-site services such as dialysis or extensive rehabilitation matter, obtain a clear timetable for ongoing care, confirm equipment and staffing continuity across shifts, and verify how holidays or weekends are managed. A candid, in-person discussion reveals far more than brochures.

Ultimately, Lincoln Hills Health Ctr offers a compelling option for families prioritizing memory care and rehab with a strong, compassionate staff culture. Its strengths, skilled therapy teams, caring caregivers, and an accessible admissions pathway, position it well in a market where daily care quality matters. Yet the specter of understaffing and inconsistent communication in some reports means answers must come from direct, current conversations with leadership and frontline teams. For families comparing options, Lincoln Hills is a strong candidate when the goal is personalized attention and meaningful activity, especially in memory care, with the caveat that diligent verification of today’s operations is essential. When those checks align, this community warrants serious consideration; when they do not, seek alternatives with steadier, more transparent performance.

This part of New Albany, Indiana offers convenient access to multiple hospitals such as Baptist Health Floyd and Clark Memorial Hospital, as well as various physicians' offices for medical care. Additionally, there are several pharmacies nearby for easy access to medications. For recreational activities, there are parks like Sam Peden Community Park and Shawnee Park within a short distance. There is also a variety of dining options ranging from fast food chains like Taco Bell and McDonald's to sit-down restaurants like Cattleman's Roadhouse. For spiritual needs, there are several churches in the area including Northside Christian Church and Central Presbyterian Church. Overall, this part of New Albany provides a mix of healthcare facilities, recreational opportunities, dining choices, and places of worship making it a potentially suitable location for senior living.

Hospitals

• Baptist Health Floyd (0.3 miles)
• Clark Memorial Hospital (0.4 miles)
• Physicians Medical Center (2.5 miles)
• Clark Memorial Hospital (4.6 miles)
• KentuckyOne Health Jewish Hospital (5.7 miles)
• Norton Children's Hospital (5.8 miles)
• Clark Memorial Hospital (5.9 miles)

Physicians

• Lucas Parks Rea and Vandaalen (0.4 miles)
• First Urology (0.4 miles)
• Orthopedic Surgeons (0.4 miles)
• Roseline Okeke, MD (0.4 miles)
• Armstrong, James Baptist Health Medical Group Surgery (0.5 miles)
• Floyd Memorial Medical Group-New Albany (0.6 miles)
• Visionworks Doctors Of Optometry - Wesley Commons (0.6 miles)

Pharmacies

• Westmoreland Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• Kroger Pharmacy (0.5 miles)
• Williams Brothers Healthcare (0.7 miles)
• Mathes Pharmacy (0.8 miles)
• Walgreens (1.5 miles)
• Kroger Pharmacy (1.9 miles)

Parks

• Sam Peden Community Park (1.4 miles)
• Shawnee Park (2.5 miles)
• Falls of the Ohio State Park (4.1 miles)
• Riverfront Plaza/Belvedere (5 miles)
• Waterfront Park (5.5 miles)
• Central Park (6.2 miles)

Restaurants

• Taco Bell (1.4 miles)
• McDonald's (1.6 miles)
• Asian Buffet (3.1 miles)
• Cattleman's Roadhouse (3.2 miles)
• McDonald's (3.3 miles)
• McDonald's (3.7 miles)
• Taco Bell (3.8 miles)

Cafes

• Panera Bread (3.8 miles)
• Starbucks (5.2 miles)
• North Lime Coffee and Donuts (5.9 miles)

Places of Worship

• Northside Christian Church (3.9 miles)
• Southeast Christian Indiana Campus (4.5 miles)
• Eastside Christian Church (5.5 miles)
• Central Presbyterian Church (5.9 miles)
• St Joseph's (6.4 miles)