Lincoln Hills Of New Albany

Pros

• The facility is extremely clean, and the employees are polite and kind to their patients.
• Staff members are very friendly and show concern for the residents.
• The rehab and therapist program at Lincoln Hills is excellent.
• Juanita, a social worker at the facility, is described as hardworking, kind, and respectful.
• Residents have access to various activities, games, celebrations, and outings.
• The private rooms are a good size and kept in nice condition.
• Overall care provided by the staff is seen as loving and attentive by some families.

Cons

• The facility provided neglectful care, leading to severe health complications for residents.
• Staff members were often unresponsive, causing delays in addressing residents' needs.
• The food quality was consistently reported as poor and unsatisfactory by multiple residents.
• There appeared to be a lack of sufficient staff, resulting in inadequate attention to patients.
• The overall cleanliness and maintenance of the facility were found lacking, with reports of filthy conditions.
• Front office staff were described as unfriendly and unwelcoming, contributing to a negative experience for families.
• Residents expressed dissatisfaction with the lack of activities and engagement offered due to understaffing.
• Concerns about safety were raised following incidents where residents experienced unexplained bruises or falls without clear explanations from the staff.

Review

Lincoln Hills of New Albany has garnered a mixed bag of reviews from families with loved ones in its care, reflecting a wide spectrum of experiences that reveal both commendable qualities and significant shortcomings. On one hand, some families describe the facility as clean and the staff as friendly, while others have voiced serious concerns about neglectful practices that led to tragic consequences.

Several reviewers noted the facility's cleanliness and the politeness of many staff members. Visitors were often impressed by how well-maintained the building appeared, with particular mention of its tidy environment. One family commented on their positive interactions with employees who seemed genuinely concerned about their loved one's well-being. This sentiment was echoed by another individual who praised a social worker for her hard work and compassion in caring for residents. The rehab program at Lincoln Hills also received accolades from some families who found it beneficial, leading them to decide to keep their loved ones in the facility longer than initially planned.

However, these positive sentiments were countered by disturbing accounts of neglect that paint a troubling picture of care at Lincoln Hills. Several families recounted instances where their loved ones received insufficient attention, particularly highlighting long waits for nursing assistance when buzzers were pressed for help. In one harrowing account, a mother suffered severe medical complications due to being left unattended during an entire night when she vomited significantly, ultimately leading to her passing shortly thereafter. Such incidents raise alarming questions regarding staff availability and responsiveness, especially during nighttime hours when fewer personnel are present.

Food quality emerged as a consistent point of contention across multiple reviews. Many residents reported dissatisfaction with meal options provided by the facility, describing them as unappealing or poor in taste. For some patients—who were already struggling with appetite—the inadequate food only compounded their reluctance to eat adequately, prompting families to bring in meals from outside sources instead. This dissatisfaction extends further into remarks about limited dining options available and restricted menu choices that did not cater effectively to resident preferences.

The overall state of facilities also drew criticism from various accounts detailing outdated decor and physical conditions inside Lincoln Hills. Comments included observations about long-standing wallpaper patterns dating back decades and uneven flooring that raised safety concerns among visitors apprehensive about potential falls or accidents occurring within such an environment.

Most concerning is the impressions conveyed by former visitors regarding staffing levels and training adequacy at Lincoln Hills. A few reviewers shared firsthand accounts suggesting understaffing issues yielded significant consequences for patient care—pointing out inadequate monitoring leading to unfortunate sanitation conditions or unexplained injuries sustained by residents during their stay. These comments impart unease regarding just how well equipped staff members are—particularly newer hires—to handle emergency situations effectively amidst profound administrative oversight missing from numerous encounters at crucial junctures.

In summary, Lincoln Hills offers both favorable conditions alongside glaring shortcomings reflective of systemic challenges within its operations framework; this creates an atmosphere fraught with uncertainty for families entrusting their loved ones' care there while emphasizing critical areas needing focused improvement moving forward if they aspire towards better overall patient experiences.

Hospitals

• Baptist Health Floyd (0.3 miles)
• Clark Memorial Hospital (0.4 miles)
• Physicians Medical Center (2.5 miles)
• Clark Memorial Hospital (4.6 miles)
• KentuckyOne Health Jewish Hospital (5.7 miles)
• Norton Children's Hospital (5.8 miles)
• Clark Memorial Hospital (5.9 miles)

Physicians

• Lucas Parks Rea and Vandaalen (0.4 miles)
• First Urology (0.4 miles)
• Orthopedic Surgeons (0.4 miles)
• Roseline Okeke, MD (0.4 miles)
• Armstrong, James Baptist Health Medical Group Surgery (0.5 miles)
• Floyd Memorial Medical Group-New Albany (0.6 miles)
• Visionworks Doctors Of Optometry - Wesley Commons (0.6 miles)

Pharmacies

• Westmoreland Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• Kroger Pharmacy (0.5 miles)
• Williams Brothers Healthcare (0.7 miles)
• Mathes Pharmacy (0.8 miles)
• Walgreens (1.5 miles)
• Kroger Pharmacy (1.9 miles)

Parks

• Sam Peden Community Park (1.4 miles)
• Shawnee Park (2.5 miles)
• Falls of the Ohio State Park (4.1 miles)
• Riverfront Plaza/Belvedere (5 miles)
• Waterfront Park (5.5 miles)
• Central Park (6.2 miles)

Restaurants

• Taco Bell (1.4 miles)
• McDonald's (1.6 miles)
• Asian Buffet (3.1 miles)
• Cattleman's Roadhouse (3.2 miles)
• McDonald's (3.3 miles)
• McDonald's (3.7 miles)
• Taco Bell (3.8 miles)

Cafes

• Panera Bread (3.8 miles)
• Starbucks (5.2 miles)
• North Lime Coffee and Donuts (5.9 miles)

Places of Worship

• Northside Christian Church (3.9 miles)
• Southeast Christian Indiana Campus (4.5 miles)
• Eastside Christian Church (5.5 miles)
• Central Presbyterian Church (5.9 miles)
• St Joseph's (6.4 miles)