Lincoln Hills Of New Albany
Save326 Country Club Drive, New Albany, IN 47150
For more information about senior living options: (844) 490-3973
Lincoln Hills is amazing; the building is clean and the team is incredible. The admissions staff, including Colliea and Kellie, are helpful and supportive. The facility offers many activities that keep residents engaged. The staff provide excellent, compassionate care and treat residents like family. The memory care unit receives praise for its caring staff and attentive care. The rehab program helps residents gain strength and independence. Lincoln Hills feels like a home away from home with a caring, respectful staff. The facility is newly renovated, very clean, and COVID-safe. The dining areas are nice, and the food is good. Families appreciate timely communication and involvement in care. Linda at the front desk is noted for making things happen and being kind. The private rehab rooms are comfortable.
The reviewers describe the facility as the lowest of the low, with staff who seem bothered to help, bathrooms that are disgusting and unkept, and a puddle of urine on the floor. They warn not to bring loved ones here, equating it to abandoning them in a desert. Understaffing is repeatedly cited, with too few staff for too many patients. Hygiene is a major complaint: the environment is dirty, floors are sticky, and messes such as feces or vomit are not promptly cleaned. Food quality is criticized as horrible, with meals that are unwrapped and unlabeled. There are claims of neglect that led to harm or death, including a resident who vomited overnight and was not attended to. Communication with the facility is poor: phone calls often go unanswered or are hung up, and billing communications are lacking. Front desk staff are described as rude and unprofessional, with some staff not forthcoming. The facility is described as outdated and poorly maintained, especially after changes in ownership. There are explicit accusations of neglect and privacy violations (HIPAA violations), with some reviewers saying the staff do not care about residents.Lincoln Hills of New Albany is best suited for families seeking a warm, community-minded environment for a loved one who needs memory care or rehabilitation and who place a premium on strong, relational caregiving and daily engagement. The facility consistently draws praise for caring, approachable staff, meaningful activities, and a sense of home in the resident community. When a smooth transition matters - particularly for a dementia diagnosis or a rehab setback - families report staff who partner with families, regular progress updates, and programs that keep residents socially and cognitively engaged. For those who prioritize relationships and a caregiver culture over showroom amenities, Lincoln Hills offers a compelling fit.
Those who should consider alternatives are those who cannot tolerate significant variability in care quality or communication. Across reviews, concerns about staffing levels and responsiveness recur, with multiple accounts of long waits for help, inadequate supervision, and difficulty reaching the right administrator or nurse. Several comments describe unsatisfactory maintenance and cleanliness in lapses that can undermine confidence in daily safety. A subset of families reports difficult encounters with front-desk staff or billing, and some memory-care or nursing scenarios have featured troubling episodes that require careful oversight. For families needing highly predictable oversight, or who require consistently pristine conditions and rapid, clear communication, exploring other options may be prudent.
The strongest pro cluster centers on compassionate caregiving and an inviting day-to-day experience. The team is repeatedly described as friendly, patient, and genuinely invested in residents' well-being. The memory-care unit earns special praise for attentive, loving care from Ann and her team, and families highlight robust activity calendars, social opportunities, and therapeutic engagement that helps residents stay connected and entertained. Rehab services garner appreciation when short-term stays translate into noticeable gains and smoother transitions back home. Across many positive reports, residents appear well cared-for, and family members frequently note that staff treated loved ones like family, which can make a difficult care decision much easier.
Yet the downsides matter just as much in decision-making. Understaffing and workload pressures emerge as recurring themes, with reports of limited CNA coverage and slow responses during hours when help is most needed. Instances of sanitation and upkeep lapses - such as dirty bathrooms, lingering odors, or neglected dining areas - puncture the sense of safety and comfort that families seek. The most alarming anecdotes involve perceived neglect or delayed responses that culminate in serious medical concerns, hospital transfers, or end-of-life care shifts. These episodes rightly give pause and underscore the need for proactive monitoring and robust governance.
The pros and cons pull in opposite directions depending on what matters most to the family. If the priority is a caregiving atmosphere that feels like a close-knit community, with steady engagement, respectful treatment, and transparent partnerships with families, Lincoln Hills can offset many operational gaps through staff dedication and well-structured activity programs. However, if the nonnegotiables include consistently ample staffing, flawless sanitation, timely responses, and rock-solid accountability, the risk of variable experiences means a carefully staged due-diligence process is essential. The facility can deliver meaningful, life-affirming care in the right scenarios, yet it requires vigilant family involvement to ensure standards stay high.
For those ready to act, the takeaway is concrete: plan a thorough, time-stretched visit that observes care dynamics during peak hours, speaks with direct caregivers and the memory-care director, and maps out how care plans are communicated and updated. Ask hard questions about staffing ratios on different shifts, response times for assistance, and the facility's process for reporting and addressing concerns. Inspect common areas for cleanliness and comfort, and request a direct tour of the memory-care and rehab units to verify consistency in care quality. Consider a short-term respite or trial stay to gauge real-time performance. Lincoln Hills can be a strong, even outstanding, choice for many families - but only when expectations are matched with proactive oversight and a plan for ongoing quality assurance.
156 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Louisville International-Standiford (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Lincoln Hills of New Albany in New Albany, IN is a skilled nursing facility offering high-quality care services to its residents. This community provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. With a focus on promoting the well-being of its residents, Lincoln Hills also offers medication management and special dietary restrictions for those with diabetes.
Residents at Lincoln Hills enjoy a host of amenities designed to enhance their comfort and enjoyment. They can visit the beauty salon for grooming needs or relax in the fully furnished outdoor space and garden. The community-operated transportation ensures convenient access to nearby cafes, parks, pharmacies, restaurants, places of worship, physicians, and hospitals. For leisure and entertainment, there is a gaming room and a small library available.
Delicious meals are prepared and served in the dining room in a restaurant-style setting. Special dietary restrictions are accommodated to ensure that all residents receive appropriate nutrition.
To promote an active lifestyle, Lincoln Hills offers concierge services to assist with planning day trips and fitness programs to keep residents physically active. In addition, scheduled daily activities allow residents to engage in various social events. There is also a wellness center available for residents to prioritize their health.
For convenience, there is a computer center with Wi-Fi/high-speed internet access where residents can connect with loved ones or engage in personal interests online. Housekeeping services help maintain cleanliness throughout the community. Move-in coordination ensures a smooth transition for new residents.
Overall, Lincoln Hills of New Albany provides comprehensive care services combined with an array of amenities to create a comfortable and enriching assisted living environment for its residents.
Lincoln Hills Of New Albany is located at 326 Country Club Drive, New Albany, IN 47150 in Floyd County, Indiana
Lincoln Hills Of New Albany on seniors.fyi includes 5 photos including images showing bedroom, interior, healthcare, nursing home, windows, trees, outdoors, reception area, and more.
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