Many reviewers describe staff as kind, responsive, and attentive to residents.
Across the reviews, people repeatedly say the staff treats residents with care and professionalism. Several reviewers also mention that specific team members in admissions, nursing, or the front desk helped reduce stress during a move or stay. A number of families describe staff as proactive about updates and communication during care, especially for rehab and memory care. Even among critical reviews, the theme of staffing behavior and attentiveness comes up often, showing how central this experience is to daily life.
common12 reviews mention this
Clean facility shows up often
Residents and families frequently comment on how clean the building feels.
Many positive reviews describe the building as clean, neat, and well maintained. Others specifically call out clean private rooms and cleanliness while visiting or during longer stays. At the same time, a smaller set of reviews raises serious cleanliness concerns, including reports of dirty bathrooms, sticky floors, and other unsanitary conditions. Taken together, cleanliness is a consistent point that both supports confidence and, for some families, creates strong concern.
common7 reviews mention this
Activities are a frequent bright spot
Reviewers frequently describe regular activities and entertainment for residents.
Multiple reviews mention that there are activities throughout the day, including scheduled entertainment and resident engagement. Several reviewers highlight opportunities to socialize and stay involved, including for residents in memory care and for people in rehab. For some, the activity calendar is part of why they felt comfortable during the transition and afterward. A few critical reviews contrast this by saying some residents were not able to get out or participate as much as they wanted.
caveat10 reviews mention this
Communication and staffing draw complaints
Some reviewers say call response and staffing levels fall short.
Several reviews describe difficulties reaching the facility by phone or experiencing long waits for help. Others mention that staff did not check on residents frequently enough, including reports of delayed assistance. A few reviewers also criticize staffing as not adequate for the number of residents, and connect that to care problems. While many reviews praise responsiveness, these recurring complaints suggest that experiences can vary depending on timing and staffing.
differentiator4 reviews mention this
Memory care receives dedicated praise
Memory care is specifically praised for support and steady follow-through.
At least a few reviewers specifically reference the memory care unit and describe the care as compassionate and attentive. Families mention staff encouraging adjustment and helping residents stay clean and settled. Some reviewers also describe ongoing updates and contact with family as care continues. That focus on memory care shows up alongside broader praise for staff and activities in reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
156 resident community capacity
Types of Care
Assisted Living
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Louisville International-Standiford (10 miles away)
Community operated transportation
Transportation arrangement
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Videos
Nearby Places of Interest
Hospitals
Baptist Health Floyd (0.3 miles)
Clark Memorial Hospital (0.4 miles)
Physicians Medical Center (2.5 miles)
Clark Memorial Hospital (4.6 miles)
KentuckyOne Health Jewish Hospital (5.7 miles)
Norton Children's Hospital (5.8 miles)
Clark Memorial Hospital (5.9 miles)
Physicians
Lucas Parks Rea and Vandaalen (0.4 miles)
First Urology (0.4 miles)
Orthopedic Surgeons (0.4 miles)
Roseline Okeke, MD (0.4 miles)
Armstrong, James Baptist Health Medical Group Surgery (0.5 miles)
Floyd Memorial Medical Group-New Albany (0.6 miles)
Visionworks Doctors Of Optometry - Wesley Commons (0.6 miles)
Lincoln Hills Of New Albany on seniors.fyi includes 5 photos including images showing interior, bedroom, reception area, office, outdoor, patio, landscaping, healthcare, and more.
Nearby Communities
Lincoln Hills Health Ctr
New Albany, IN
4.2 from 111 reviews
Compassionate, family-like care with engaging memory care.
Senior Helpers - New Albany, IN
New Albany, IN
4.7 from 27 reviews
Excellent access to healthcare, dining, and parks nearby.
Assisted living in 2025 offers a crucial balance of independence and support for seniors, with costs varying from $2,500 to over $7,000 per month based on factors such as location and care level. Understanding pricing complexities, including regional differences and potential hidden fees, is essential for families to plan financially while ensuring quality care for their loved ones.
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
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156 resident community capacity
Assisted Living
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Louisville International-Standiford (10 miles away)
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
Compassionate, family-like care with engaging memory care.
Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
How and When Medicaid May Cover Assisted Living Costs
