Manorcare Health Services

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  • Interior

    A rehabilitation gym with exercise equipment and therapy tools.

  • Outdoors

    A scenic outdoor view featuring a company sign, an American flag, and lush green trees lining a road.

  • Bedroom

    A well-lit hospital room featuring a bed, chair, and window.

  • Trees

    A healthcare facility sign with landscaping along a road.

  • Windows

    A well-lit hospital room with two patient beds separated by a curtain, featuring chairs and a window for natural light.

  • Dining

    An inviting dining room with round tables and neatly arranged chairs, set for a meal.

  • Lighting

    A well-lit dining room with several decorated tables and chairs, featuring tasteful decor and large windows.

  • Seating Area

    A welcoming hospital waiting room with comfortable seating and a reception desk.

  • Healthcare

    A dimly lit hospital room featuring a single bed and medical equipment.

Manorcare Health Services

8549 South Madison Avenue, Indianapolis, IN 46227

For more information about senior living options: (844) 490-3973

3.5 from 100 reviews
5 stars
59
4 stars
4
3 stars
1
2 stars
2
1 stars
34

Assisted Living Skilled Nursing Facility

Overall Review of Manorcare Health Services

Pros

  • pro The building is nice.
  • pro The staff are friendly and the building is very clean.
  • pro The facility is beautiful and residents look well cared for.
  • pro Heather is knowledgeable and personable and meets families' needs.
  • pro The facility has had positive changes and management and staff do amazing work.
  • pro The nursing and caregiving teams are exceptional and treat residents with dignity.
  • pro Family communication is consistent, compassionate, and transparent.
  • pro The staff are among the friendliest and truly care about patients and families.
  • pro Tonya and Jane go above and beyond for residents.
  • pro Residents enjoy activities and staff are kind.
  • pro The Easter egg hunt was amazing and well organized.
  • pro The activity department is fantastic and the food is really good.
  • pro Majestic Care of Southport is highly recommended for kindness and professionalism.
  • pro The care and compassion are exceptional and staff provide individualized treatment.

Cons

  • pro A reviewer said there was no answer for nearly two hours when calling on behalf of a patient, noting a lack of 24-hour availability.
  • pro Another reviewer described the facility as "not good at all."
  • pro A resident described the place as a ghost town with no management present after 4:30 pm on weekdays and none on weekends.
  • pro That reviewer also alleged the director pays bonuses to staff who write five-star reviews, casting doubt on merit-based reviews.
  • pro A current resident reported chronic staffing shortages, long wait times for assistance, and no working bathrooms in rooms, with knobs removed from tubs/showers and leaks.
  • pro The same resident claimed they had to buy most of their own meals because the provided meals were unacceptable.
  • pro They also reported that management threatened to move their room, raised costs, and would withhold transportation assistance after discharge, making them feel mistreated and money-driven.
  • pro They warned others to research before placing loved ones there.

Review

Majestic Care of Southport presents itself as a facility that has clearly evolved, with a building that many describe as beautiful and inviting. Visitors routinely remark on a modern, well-kept environment that feels more like a home than a traditional care setting. The common sentiment is that the space is bright, clean, and thoughtfully designed to support residents' comfort and safety. In conversations and visits, there's a prevailing sense that the changes over time have yielded a calmer, more organized atmosphere where families can feel at ease leaving their loved ones in capable hands.

Across numerous accounts, the staff consistently stands out as a defining strength. Several reviews highlight a warmth and dedication from the caregivers, nursing team, and management that goes beyond routine expectations. Heather, in particular, appears repeatedly as a knowledgeable and personable point of contact who helps families navigate care plans and daily needs. The sentiment is that the team treats residents with genuine kindness, dignity, and respect, and that communication with families is frequent, compassionate, and transparent. In many visits and interactions, families describe feeling welcomed, supported, and informed, with staff members who take time to answer questions and address concerns.

The facility's commitment to activity, engagement, and rehabilitation also receives strong praise. The activity department is described as fantastic, with residents appearing happy and involved in a range of programs. Outings are celebrated, from a manager-led pacer game excursion that gave two residents an evening to remember, to festive events like Easter egg hunts that foster family time and social connection. The rehab area earns compliments for cleanliness, and visitors repeatedly note how residents seem well cared for during interactions with therapists, nurses, and activity coordinators. This emphasis on meaningful engagement contributes to an impression of life and purpose within the walls of Majestic Care.

Family members and residents alike share stories of compassionate care that extend beyond routine duties. There are moments when staff are described as going above and beyond, such as transporting a resident back from a wedding or ensuring daily needs are met with a level of attentiveness that brings comfort during difficult times. A sense of belonging and safety pervades many narratives, with families expressing gratitude for the care their loved ones receive and for teams that communicate clearly about medical and daily living needs. In several accounts, the facility feels like a true partner in caregiving, offering reassurance during transitions and periods of vulnerability.

Not every account, however, paints a uniformly rosy picture. A recurring concern centers on access and responsiveness, with some reviewers recounting experiences where calls went unanswered for extended periods and the sense that the facility is not truly available 24 hours a day. One review specifically notes a two-hour wait on the phone on behalf of a patient, leaving a family anxious about emergencies in the meantime. Several posts describe evenings and weekends as feeling almost like a "ghost town," with limited management presence and questions about how decisions are being made at times when families most need reassurance. There is also a pointed mention of a perception that management may be offering bonuses for five-star reviews, inviting readers to research the truth behind such claims and to consider the balance between praise and genuine quality of care.

The more critical reviews delve into serious concerns about staffing, resources, and consistency. A resident's perspective describes persistent understaffing - especially on the second shift - leading to long waits for assistance and a daily reality where basic needs can go unmet for extended periods. Food quality is called into question, with one account specifically noting that residents may need to rely on outside meals because of limited appetite or unsatisfactory options within the facility. Facilities issues are described in stark terms: rooms lacking functioning bathrooms, missing knobs on showers, leaking baths, and even private-room costs that feel disproportionate to the care and services provided. One individual alleges misaligned incentives and pressure to switch rooms for financial reasons, along with logistical challenges around post-discharge transportation and other support. These narratives underscore real frustrations and raise questions about how the system is managed and funded, highlighting the gulf that can exist between the idealized image of care and the daily lived experience of residents and their families.

Amidst these concerns, many reviews still express deep affection for Majestic Care's core mission and people. Some residents and family members describe the facility as "not hard work" but rather a place where residents are cherished, where staff members - often cited by name - are praised for their kindness and dedication. The sentiment is that the building itself, the cleanliness, and the professional demeanor of the nursing and rehab teams contribute to a sense of pride and trust. Outings, events, and conversations with staff members like Heather, Tonya, and Jane reinforce an impression of a community that values activity, connection, and individualized care. For every critique, there are stories of real warmth, thoughtful attention, and tangible acts of compassion that make a meaningful difference in daily life for residents and families.

Overall, Majestic Care of Southport stands as a facility with clear strengths that many families rely on and celebrate: a bright, maintained building; a reputation for clean, comfortable spaces; a compassionate, capable staff; and a robust program of activities and outings that provide residents with purpose, social interaction, and moments of joy. Yet the portrait is also nuanced, revealing significant concerns around staffing levels, operational consistency, communication, and some aspects of cost and facility maintenance. These dual perspectives - an abundance of praise and a candid call for closer attention to systems and resources - suggest a place that has earned trust and affection, even as it contends with real challenges that need addressing to fulfill its promise of truly exemplary care for every resident it serves.

Features

Housing

  • 140 resident community capacity 140 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Indianapolis International (9 miles away) Indianapolis International (9 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Manorcare Health Services in Indianapolis, IN is a highly regarded assisted living community that provides exceptional care and services for seniors. The facility offers various types of care, with a focus on skilled nursing services.

Residents at Manorcare Health Services can enjoy a wide range of amenities designed to enhance their comfort and well-being. These amenities include a beauty salon, cable or satellite TV, community-operated transportation for outings and appointments, a computer center for staying connected with loved ones, a dining room offering restaurant-style meals, a fitness room for physical activity, fully furnished accommodations for convenience, a gaming room for entertainment, and access to beautiful outdoor spaces such as gardens.

Furthermore, the facility offers various additional services to ensure residents' needs are met. These services include housekeeping assistance to maintain cleanliness and organization within living spaces, move-in coordination to simplify the transition process for new residents, private bathrooms in each accommodation for privacy and convenience, small library facilities for leisurely reading, telephone access to easily connect with family and friends outside the community, wellness centers offering health-focused programs and activities, as well as Wi-Fi/high-speed internet connectivity.

In terms of care services provided by Manorcare Health Services, 24-hour supervision ensures round-the-clock support and assistance. Trained staff members assist with activities of daily living such as bathing and dressing. Help with transfers is also offered to ensure residents' safety when moving from one place to another. Additionally, specialized care is provided through diabetes diets based on individual needs. Expert staff manages medication administration to guarantee proper dosage and timing. Special dietary restrictions are accommodated to meet specific dietary requirements of residents. Transportation arrangement is available to facilitate medical appointments or any other necessary trips.

The community emphasizes an active lifestyle by offering various activities that cater to the interests of its residents. Concierge services add an element of personalization and ease in accessing services within the community. Fitness programs promote physical well-being through tailored exercise routines. Planned day trips allow residents to explore and enjoy nearby attractions. Resident-run activities encourage engagement and socialization amongst peers. Scheduled daily activities provide structure and opportunities for enjoyment.

Manorcare Health Services benefits from its convenient location, with numerous amenities in close proximity. Residents can easily access four cafes, three parks, 18 pharmacies, 20 physicians, 30 restaurants, one transportation option, three places of worship, and four hospitals nearby.

Nearby Places of Interest

This part of Indianapolis, Indiana offers a variety of amenities that may be appealing to seniors looking for a comfortable and convenient place to live. There are multiple pharmacies nearby for easy access to medications, as well as a selection of restaurants offering familiar dining options. Additionally, there are several reputable physicians and healthcare facilities in the area, providing quality medical care. Residents can also find places of worship for spiritual fulfillment and hospitals for any emergency medical needs. For recreation and relaxation, there are parks within a short distance for outdoor activities. The accessibility to transportation options such as the Greenwood Municipal Airport and cafes like Starbucks add to the convenience of living in this area. Overall, this neighborhood provides a mix of essential services and recreational opportunities that may make it an attractive choice for seniors considering relocation.

Pharmacies

  • CVS Pharmacy (0.9 miles)
  • CVS Pharmacy (1.2 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (2 miles)
  • CVS Pharmacy (2.3 miles)
  • CVS Pharmacy (2.5 miles)
  • CVS Pharmacy (2.7 miles)

Restaurants

  • McDonald's (1.2 miles)
  • Portillo's Hot Dogs (1.4 miles)
  • Cracker Barrel (1.8 miles)
  • McDonald's (1.9 miles)
  • Chick-Fil-A (2.2 miles)
  • McDonald's (2.3 miles)
  • Chick-Fil-A (2.6 miles)

Physicians

  • Windrose Health Network (1.7 miles)
  • Indiana Kidney Specialists (1.7 miles)
  • Johnstone Family Practice (2 miles)
  • Greenwood Orthopedics (2.1 miles)
  • Community Heart and Vascular Physicians (2.2 miles)
  • Windrose Health Network (2.2 miles)
  • Complementary Medicine Center (2.3 miles)

Places of Worship

  • Living Word Bible Church (1.7 miles)
  • Suburban Baptist Church (2.3 miles)
  • Our Lady Of The Greenwood Catholic Church (4.2 miles)
  • New Hope Church (5.2 miles)
  • Greenwood Christian Church (5.6 miles)
  • Redeemer Bible Church (6 miles)
  • Grace Assembly of God (6.5 miles)

Hospitals

  • Community Hospital South (2.2 miles)
  • OrthoIndy South (4.1 miles)
  • Valle Vista Health System (4.3 miles)
  • St Francis Hospital Breast Center (4.8 miles)

Parks

  • Meridian Woods Park & Neighborhood (2.3 miles)
  • Westside Park (3.7 miles)
  • Craig Park (4.4 miles)
  • Freedom Park Dog Park (5.1 miles)
  • University Playground (5.8 miles)

Transportation

  • Greenwood Municipal Airport (3.1 miles)

Cafes

  • Starbucks (3.2 miles)
  • Starbucks (3.3 miles)
  • Starbucks (4.2 miles)
  • Starbucks (4.5 miles)

Frequently Asked Questions

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