Visiting Angels

Pros

• Reviewers praise Visiting Angels for providing long-term, caring support for their loved ones.
• They commend the communication from staff members like Jessica or Laura and appreciate the acknowledgment of employees.
• Caregivers are described as amazing, patient, and personable.
• Office staff are easy to work with, polite, and willing to help clients in any way.
• The agency is viewed as going above and beyond, with staff who build special bonds with clients.
• Standout caregivers like Earl Gardner are highlighted for punctuality, kindness, and effectiveness.
• Meet-and-greets help ensure staff can meet daily needs and lifestyles.

Cons

• The staff were horrible and very unprofessional; an aide was allegedly told to leave the home despite not providing proper care, leaving the sister outside without oxygen while the aide sat on her phone.
• The agency is described as a joke, with promises of a quick caregiver match but months of inconsistency and poor communication leaving families in limbo.
• The service is labeled a bad train wreck, with mishandled private-pay arrangements, missed shifts, and caregivers unable to perform basic tasks like giving a shower.
• Some caregivers are reported as unable to help with basic chores and even wasting hours watching TV instead of assisting.
• A reviewer states they would not recommend Visiting Angels to anyone.

Review

Visiting Angels Greenwood elicits a wide range of experiences from families who rely on their in-home care, and the overall impression among reviewers is a mix of heartfelt gratitude and caution. Many families speak to the value of clear, ongoing communication, with particular praise for how staff members like Jessica and Laura keep lines open and make sure loved ones are safe and well cared for. For several families, the most important win is that their mom or dad feels secure and content under the agency's care, which becomes the foundation for trust and peace of mind.

On the positive side, several accounts describe caregivers as remarkable and the office team as easy to work with. Reviewers consistently note polite, helpful, and highly capable aides who are willing to go the extra mile to support daily needs. One commenter highlights an individual caregiver as "amazing," while another calls the office team "easy to work with" and describes them as people who genuinely want to help clients in any way they can. The recurring theme is that when the right match is found, visits angels become trusted extensions of the family, providing not just hands-on care but also companionship and reassurance.

A number of reviews point to especially strong personal connections that form between caregivers and clients. One reviewer lauds Earl Gardner as "fantastic," emphasizing his punctuality, patience, and personal rapport with an aging father. The caregiver's ability to open up conversations and relate the care recipient to someone with shared interests is highlighted as a meaningful benefit, giving families more time and reduced stress while their loved ones receive attentive, compassionate care. In another vein, several reviewers talk about the broader culture within Visiting Angels Greenwood as "going above and beyond," with an emphasis on respect, love, compassion, honesty, and an overall "angelic" attitude toward their work.

In addition to the praise, there are cautionary notes that underscore how important it is to choose wisely and maintain clear expectations. A few reviews describe encounters with staff that felt unprofessional or insufficiently attentive. One reviewer recounts a situation where an aide was told to leave a home, accompanied by concerns about the level of care provided to a sister with dementia and oxygen needs. The response described by the reviewer - claiming the sister would be fine and expressing dismissiveness - led to a strong negative sentiment and a clear warning against using the agency. Other reviews describe a general sense that the agency can be inconsistent, with caregivers changing often and poor communication leaving families "hanging out to dry" for months. The refrain is that inconsistency and delays can undermine the experience, even when individual caregivers or office staff have their strengths.

There is also a specific, highly critical account of a private-pay arrangement that underscores how scheduling problems can derail a caregiver plan. In that case, a first-arrival caregiver was delayed, resulting in missed shifts and a lack of coverage on important days. The next caregiver was reportedly younger and lighter than expected, with what the reviewer perceived as insufficient capacity for certain tasks, such as helping with showers. The reviewer characterized the experience in stark terms and urged others not to hire the agency, highlighting how essential it is to have reliable scheduling and a caregiver who can perform the tasks required by the family.

Taken together, the reviews paint a nuanced portrait of Visiting Angels Greenwood. For many families, the agency represents a responsive partner that can deliver thoughtful, compassionate care and meaningful human connection. The positive testimonials emphasize dependable communication, caregiver reliability when matched well, and a culture of care that feels personal and principled. For others, the experience serves as a cautionary tale about the realities of home care: the potential for inconsistent staffing, scheduling hiccups, and moments when communication or professional boundaries fall short of expectations. The common thread is that fit and reliability matter greatly, and prospective clients are encouraged to engage in thorough meet-and-greets, discuss expectations clearly, and request references to help ensure they find the right match for their loved ones.

Overall, Visiting Angels Greenwood appears to offer a strong foundation of care, with many families grateful for the kindness and dedication of the angels who show up at their doors. The company's strengths lie in the ability of certain staff to connect with clients, the willingness of the office team to be collaborative and supportive, and a broader ethos of going above and beyond for families. Yet the more challenging feedback serves as a reminder that, in home care, consistency and reliable communication are crucial, and careful selection, ongoing oversight, and proactive planning are essential to maximize the likelihood of a positive experience.

This part of Greenwood, Indiana offers a convenient and bustling area with a variety of services and amenities nearby. You will find a selection of popular chain restaurants, cafes, pharmacies, and hospitals within close proximity to each other. Additionally, there are several reputable physicians' offices for your healthcare needs. The area also boasts places of worship for spiritual fulfillment and parks for outdoor enjoyment and relaxation. If you choose to reside here, you will have easy access to transportation options such as the Greenwood Municipal Airport. Overall, this neighborhood provides a balance of convenience and comfort for senior living.

Restaurants

• Wendy's (0.2 miles)
• McDonald's (0.3 miles)
• Taco Bell (0.3 miles)
• Denny's (0.4 miles)
• Oaken Barrel Brewing Co. (0.4 miles)
• White Castle (0.4 miles)
• Leon Mexican Cuisine (1.2 miles)

Hospitals

• Valle Vista Health System (0.2 miles)
• OrthoIndy South (1.1 miles)
• Community Hospital South (3 miles)
• Family Physicians Of Johnson County (3.7 miles)
• St Francis Hospital Breast Center (5.9 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (1.5 miles)
• Starbucks (4 miles)
• Starbucks (5.8 miles)

Pharmacies

• Industrial Water Chemists (0.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.9 miles)

Physicians

• Southside Pulmonary and Sleep Consultants (0.8 miles)
• OrthoIndy Hospital South (1.1 miles)
• Midwest Eye Institute (1.3 miles)
• Clown Pediatrics PC (1.7 miles)
• My Ortho Team (2.1 miles)
• Pediatric Associates of Greenwood (2.2 miles)
• Franciscan Surgery Center (2.3 miles)

Transportation

• Greenwood Municipal Airport (1.2 miles)

Places of Worship

• Our Lady Of The Greenwood Catholic Church (1.3 miles)
• Redeemer Bible Church (1.8 miles)
• Greenwood Christian Church (2.8 miles)
• Grace Assembly of God (2.9 miles)
• Suburban Baptist Church (3.5 miles)
• Living Word Bible Church (4.1 miles)
• New Hope Church (6.3 miles)

Parks

• Craig Park (1.4 miles)
• University Playground (1.9 miles)
• Westside Park (2.1 miles)
• Freedom Park Dog Park (2.8 miles)
• Country Gate Park (3.2 miles)
• Procter Park (4 miles)
• West Park (4.4 miles)