Southpointe Healthcare Center in Indianapolis, IN

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  • Interior

    A hallway with a central table displaying a flower arrangement, surrounded by artwork and decor.

  • Building

    A commercial building entrance with a sign and van in the driveway under a clear blue sky.

  • Landscaping

    An outdoor sign for SouthPointe Professional Center.

  • Outdoor

    A sign for SouthPointe Healthcare Center with clear skies in the background.

  • Painting

    A hallway with a central round table decorated with a vase of flowers, featuring wooden floors and wall art.

  • Hallway

    A long hallway with wooden flooring and lined walls.

Southpointe Healthcare Center in Indianapolis, IN

Southpointe Healthcare Center is an assisted living community in Indianapolis, IN.

Information last verified:

4904 War Admiral Drive, Indianapolis, IN 46237

For more information about senior living options: (866) 208-4318

2.8 from 112 reviews
5 stars
44
4 stars
4
3 stars
0
2 stars
11
1 stars
53

Overall Review of Southpointe Healthcare Center

caveat 27 reviews mention this

Care responses are inconsistent

Residents describe delayed or ignored call-light and medication support.

Many negative reviews focus on staffing and response time, with residents or families reporting long waits when they pressed call lights, delayed medication, and difficulty getting help for basic needs. Several accounts also describe weekends or after-hours as especially difficult, including nurses or aides allegedly not responding promptly. On the positive side, multiple reviewers say the staff is attentive, responsive to concerns, and takes time to listen, but those comments appear alongside frequent reports of lapses in care delivery.

caveat 24 reviews mention this

Cleaning and room condition vary

Some residents and families report cleanliness and room condition issues.

A recurring concern in critical reviews is cleanliness, including descriptions of rooms or bathrooms being dirty or filthy, and some comments mentioning mold or rundown conditions. A smaller number of reviews counter this by saying the building is clean, facilities are well kept, and private rooms are maintained. Because both experiences show up in the reviews, cleanliness seems to depend on the situation and timeframe described by each reviewer.

common 19 reviews mention this

Dining quality and temperature draw reactions

Dining quality is a frequent topic in resident and family reviews.

Several reviews mention food problems such as meals arriving cold, being hard to identify or unappetizing, and not matching dietary needs or expectations. Others describe the food more positively, saying it is good, meals look fresh, or dietary needs were handled well. Residents also reference smaller details like meal service timing and portions, which suggests the dining experience can range day to day.

differentiator 22 reviews mention this

Therapy experiences split sharply

Rehab and therapy are described both as excellent and as insufficient.

Positive reviews repeatedly highlight therapy staff—especially physical and occupational therapy—as a key reason some people felt they improved, regained mobility, and left stronger. At the same time, multiple critical reviews report missing or insufficient therapy sessions, inadequate wound or personal care support, and rehab that did not match the promised level of help. Taken together, the reviews suggest therapy quality may vary widely by care situation, staffing, and scheduling.

caveat 14 reviews mention this

Family communication can be hit-or-miss

Families describe difficulty getting updates and returning calls.

Some families say the facility does not return calls, share information slowly, or keep them waiting for care plan meetings and updates. Other reviewers describe strong communication, regular family updates, and staff being available to answer questions. The contrast suggests communication experience may depend on timing and staff coverage.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Indianapolis International (12 miles away) Indianapolis International (12 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Videos

Nearby Places of Interest

Cafes

  • Starbucks (0.3 miles)
  • Starbucks (1.9 miles)
  • Starbucks (4.1 miles)
  • Starbucks (4.4 miles)

Restaurants

  • Ale Emporium Greenwood (0.4 miles)
  • Leon Mexican Cuisine (0.5 miles)
  • The Tailgate (0.6 miles)
  • Ben's Soft Pretzels (1.6 miles)
  • Chick-Fil-A (1.8 miles)
  • Cracker Barrel (1.8 miles)
  • McDonald's (1.8 miles)

Physicians

  • My Ortho Team (0.4 miles)
  • Franciscan Surgery Center (0.7 miles)
  • Midwest Eye Institute (0.7 miles)
  • Southside Pulmonary and Sleep Consultants (0.9 miles)
  • OrthoIndy Hospital South (1.1 miles)
  • Johnstone Family Practice (1.8 miles)
  • Clown Pediatrics PC (1.9 miles)

Transportation

  • Greenwood Municipal Airport (0.6 miles)

Pharmacies

  • CVS Pharmacy (0.8 miles)
  • Industrial Water Chemists (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (2.6 miles)
  • CVS Pharmacy (2.7 miles)
  • CVS Pharmacy (2.7 miles)

Hospitals

  • OrthoIndy South (1.1 miles)
  • Valle Vista Health System (1.8 miles)
  • Community Hospital South (2.6 miles)
  • St Francis Hospital Breast Center (4.4 miles)
  • Family Physicians Of Johnson County (5.3 miles)

Places of Worship

  • Living Word Bible Church (2.5 miles)
  • Our Lady Of The Greenwood Catholic Church (2.5 miles)
  • Suburban Baptist Church (3.2 miles)
  • Redeemer Bible Church (3.4 miles)
  • Greenwood Christian Church (4.2 miles)
  • Grace Assembly of God (4.6 miles)

Parks

  • Craig Park (2.7 miles)
  • Westside Park (2.8 miles)
  • University Playground (2.9 miles)
  • Freedom Park Dog Park (4 miles)
  • Country Gate Park (4.9 miles)
  • Meridian Woods Park & Neighborhood (4.9 miles)
  • Procter Park (5.6 miles)

Frequently Asked Questions

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