Southpointe Healthcare Center

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  • Interior

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  • Building

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    An outdoor sign for SouthPointe Professional Center.

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Southpointe Healthcare Center

4904 War Admiral Drive, Indianapolis, IN 46237

For more information about senior living options: (844) 490-3973

2.4 from 20 reviews
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Assisted Living Skilled Nursing Facility

Overall Review of Southpointe Healthcare Center

Pros

  • pro The facility is clean and the rooms are well-kept, providing a pleasant environment for residents.
  • pro Some staff members are friendly and dedicated, offering wonderful care during rehabilitation.
  • pro The physical therapy department receives positive feedback for their effectiveness in helping patients regain strength and mobility.
  • pro There is potential for improvement in patient support services, as indicated by suggestions from families to enhance communication and signage.
  • pro A few individual experiences highlighted that certain staff were attentive and provided adequate care when called upon.

Cons

  • pro The food is not edible and often unidentifiable, causing dissatisfaction among residents.
  • pro Staff members are frequently unresponsive to calls and inquiries about patient care and important information.
  • pro Patients often do not receive all the treatments they are supposed to, leading to inadequate care.
  • pro Many reviews express a lack of compassion and proper attention towards patients, highlighting neglectful practices.
  • pro The facility is consistently short-staffed, resulting in long wait times for assistance and poor overall service.
  • pro There are complaints regarding improper handling of medical records and changes to patient care without family notification.
  • pro Several reviews mention instances of severe health deterioration in patients shortly after being admitted to the facility, suggesting neglect.
  • pro Management appears unresponsive to concerns raised by families regarding their loved ones’ care and experiences at the facility.

Review

The reviews of the nursing facility paint a stark and troubling picture of the care provided to residents, emphasizing widespread dissatisfaction among families regarding various aspects of the facility's operations. While some individuals report having had relatively positive experiences, these are vastly outnumbered by accounts of neglect, poor communication, and inadequate medical care. It is evident that significant improvements are urgently required for both the well-being of residents and the peace of mind for their families.

Let’s begin with the cleanliness and maintenance of the facilities. Many reviewers noted that while rooms generally seemed clean, this aspect stands in sharp contrast to numerous complaints about other crucial areas such as food quality and patient care. Multiple accounts suggest that meals served at the facility were either unappetizing or completely inedible, leaving patients often confused about what they were eating. The lack of a consistent culinary staff further exacerbates this issue; one reviewer recounted an instance where there was no cook present at all. With many family members paying out-of-pocket for their loved ones’ care, they raise alarm over not just dietary deficiencies but also broader treatment concerns that dramatically impact quality of life.

One critical area frequently mentioned is the inadequacy in communication between staff and families. Numerous reviewers expressed frustration with staff members failing to return phone calls regarding important information about their loved ones' care plans or health status—a particularly alarming issue when considering that patients are often vulnerable and unable to advocate for themselves adequately. One reviewer reported waiting three months for a care plan meeting after multiple requests were ignored—a delay deemed unacceptable when navigating such vital aspects of healthcare.

Furthermore, many reviews pointed out severe staffing shortages that result in compromised patient care. Families describe situations where their loved ones were left unattended on bedpans for hours or failed to receive timely assistance when pressing call buttons—demonstrating an alarming disregard for basic human dignity during what should be critical moments for recovery or day-to-day living activities. Staff behavior has also come under scrutiny; some comments indicated feelings of being treated as burdens rather than patients deserving compassionate support.

Deteriorating health outcomes illustrate just how detrimental these shortcomings can be. Several reviewers recounted horror stories in which loved ones developed serious medical complications shortly after being admitted to the facility—from dehydration and malnutrition to pressure sores due to lack of mobility assistance. In some instances, individuals required emergency hospitalization only days after being placed in the nursing home environment — showcasing not just ineffectual rehabilitation but potential endangerment to life.

Despite occasional praise directed toward specific departments like physical therapy, overall impressions remain overwhelmingly negative across various reviews concerning long-term resident care versus short-term rehabilitation services offered within this community setting. Families recount feelings of helplessness watching their loved ones endure suffering without proper oversight or intervention from skilled caregivers dedicated to patient welfare.

In conclusion, it is clear from these reviews that considerable changes must be addressed at this nursing facility before it can genuinely claim to provide high-quality care deserving trust from patients and families alike. From food service lapses and structural inefficiencies to chronic understaffing issues leading directly into neglectful practices—as articulated by those who have experienced this environment firsthand—there is an urgent plea embedded within each account calling attention towards systemic flaws needing immediate rectification if real hope for improvement lies ahead.

Features

Housing

  • 100 resident community capacity 100 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Indianapolis International (12 miles away) Indianapolis International (12 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Southpointe Healthcare Center in Indianapolis, IN is a skilled nursing facility that offers a comprehensive range of care services for seniors. This assisted living community provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff also assists with medication management, meal preparation and service, and special dietary restrictions like the diabetes diet.

Residents of Southpointe Healthcare Center enjoy a wide variety of amenities to enhance their quality of life. The facility features a beauty salon where residents can get pampered, as well as a fully furnished dining room where they can enjoy restaurant-style meals. There is also a fitness room and wellness center available for residents to stay active and maintain their overall health. For leisure time, there is a gaming room, small library, and outdoor space including a garden.

To keep residents connected with the outside world, the community offers Wi-Fi/high-speed internet access along with computer centers for their use. Community operated transportation is available for outings or appointments. Additionally, move-in coordination services are provided to ensure a smooth transition for new residents.

Southpointe Healthcare Center is conveniently located near several amenities in the surrounding area. There are four cafes, six parks, sixteen pharmacies, nineteen physicians' offices nearby. For dining options beyond the on-site restaurant-style meals, there are thirty restaurants nearby where residents can explore different cuisines should they wish to do so. Transportation arrangements are also available for those who prefer not to drive themselves.

The assisted living community at Southpointe Healthcare Center emphasizes resident engagement and an active lifestyle. A variety of activities are offered including fitness programs, planned day trips, resident-run activities, and scheduled daily activities organized by concierge services.

Overall, Southpointe Healthcare Center strives to provide personalized care services in a comfortable and supportive environment while offering various amenities and opportunities for socialization and recreation both within the facility itself and in its convenient proximity to local amenities.

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Nearby Places of Interest

Cafes

  • Starbucks (0.3 miles)
  • Starbucks (1.9 miles)
  • Starbucks (4.1 miles)
  • Starbucks (4.4 miles)

Restaurants

  • Ale Emporium Greenwood (0.4 miles)
  • Leon Mexican Cuisine (0.5 miles)
  • The Tailgate (0.6 miles)
  • Ben's Soft Pretzels (1.6 miles)
  • Chick-Fil-A (1.8 miles)
  • Cracker Barrel (1.8 miles)
  • McDonald's (1.8 miles)

Physicians

  • My Ortho Team (0.4 miles)
  • Franciscan Surgery Center (0.7 miles)
  • Midwest Eye Institute (0.7 miles)
  • Southside Pulmonary and Sleep Consultants (0.9 miles)
  • OrthoIndy Hospital South (1.1 miles)
  • Johnstone Family Practice (1.8 miles)
  • Clown Pediatrics PC (1.9 miles)

Transportation

  • Greenwood Municipal Airport (0.6 miles)

Pharmacies

  • CVS Pharmacy (0.8 miles)
  • Industrial Water Chemists (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (2.6 miles)
  • CVS Pharmacy (2.7 miles)
  • CVS Pharmacy (2.7 miles)

Hospitals

  • OrthoIndy South (1.1 miles)
  • Valle Vista Health System (1.8 miles)
  • Community Hospital South (2.6 miles)
  • St Francis Hospital Breast Center (4.4 miles)
  • Family Physicians Of Johnson County (5.3 miles)

Places of Worship

  • Living Word Bible Church (2.5 miles)
  • Our Lady Of The Greenwood Catholic Church (2.5 miles)
  • Suburban Baptist Church (3.2 miles)
  • Redeemer Bible Church (3.4 miles)
  • Greenwood Christian Church (4.2 miles)
  • Grace Assembly of God (4.6 miles)

Parks

  • Craig Park (2.7 miles)
  • Westside Park (2.8 miles)
  • University Playground (2.9 miles)
  • Freedom Park Dog Park (4 miles)
  • Country Gate Park (4.9 miles)
  • Meridian Woods Park & Neighborhood (4.9 miles)
  • Procter Park (5.6 miles)

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