Senior Helpers of Greenwood, IN

Pros

• Senior Helpers goes above and beyond in addressing concerns and offering solutions.
• Senior Helpers has quality caring staff who are always easy to reach.
• The caregiver is on time and helps with appointments, errands, laundry, and light housekeeping.
• The staff are always friendly and have flexible availability.
• They have been great at accommodating needs related to autism.
• Senior Helpers is the right home health company with a perfect match for an aide.
• Each step of the process was seamless, professional, and friendly.
• The organization is awesome and provides dependable care.
• Catherine goes beyond the scope of care, providing meal prep, laundry, light housekeeping, and transportation.
• The maids arrive promptly and begin working.
• The Personal Care Assistant was pleasant, proactive, respectful, and kind.
• The scheduling staff are efficient and helpful.
• They are willing to go above and beyond to help those in need.
• The owner listened carefully and provided exactly what was asked.
• The aid is easy to talk to and helps with housework.

Cons

• They were totally unreliable, with multiple no-shows and inconsistent scheduling.
• They allowed a caregiver to steal medication from the client's mother and lied about it, refusing to provide the police with the caregiver's last name.
• They demonstrated poor leadership and lack of professionalism, including failure to maintain employee confidentiality and a disorganized, unsustainable work environment.
• They delayed refunds for services by weeks, giving the runaround and failing to return calls.
• They promised on the first visit that did not materialize, with new caregivers arriving without notice or proper introduction.
• They were defensive and not truthful in communications about issues.
• They appear to prioritize caregivers over clients, are not fiduciaries, and may place their own interests ahead of clients.
• They contribute to disenfranchisement of older adults and people with disabilities through their business model.

Review

Senior Helpers of Greenwood, IN is best suited for families that want hands-on, flexible in-home support with highly capable caregivers who can handle errands, meal preparation, light housekeeping, transportation to appointments, and real-day-to-day help for aging parents or relatives with mobility or independence needs. This community works best when a client benefits from steady caregiver presence, proactive outreach, and the ability to scale services up or down as health status or schedules shift. It's particularly well aligned with families who live out of town and need a trusted aide to manage day-to-day tasks and maintain a home-based routine.

Those who may want to consider alternatives are families that place a premium on rock-solid reliability and airtight governance. Several reviews flag inconsistent scheduling, no-shows, and uneven caregiver quality, which can erode trust when 24/7 safety and routine are at stake. If a facility must demonstrate that every dollar is backed by transparent billing, rapid issue resolution, and stringent confidentiality and fiduciary standards, this provider may present uncomfortable risk in some franchises. Also, any family with a prior incident involving medication handling or significant disputes with management should weigh whether this model offers sufficient safeguards.

On the upside, the strongest pros are unmistakable. From intake through visits, the operation frequently feels professional, responsive, and solution-focused. Clients repeatedly note caregivers who arrive on time, take initiative, and go beyond the basics - handling transportation, medication reminders, laundry, light housekeeping, and even pet care when needed. The ability to arrange last-minute coverage and the evident dedication of caregivers like Catherine or Morgan stand out as real assets. The owner's direct involvement in shaping service delivery and the responsiveness of the scheduling team further reinforce confidence that genuine support can be maintained when things go smoothly.

Yet the main cons cannot be dismissed. Reports of no-shows, turnaround in staff, and mixed experiences with different caregivers illustrate a fragility in consistency. Several reviews describe friction in leadership, communication gaps, or even disputes about billing and refunds, which can undermine trust during a period when predictability matters most. The criticisms extend to a philosophy critique, with some clients feeling the client's voice isn't always placed at the center of planning. Most troubling are catastrophe-level concerns about a caregiver's misconduct, which shatter the sense of security that families rely on in home care.

Those strengths and weaknesses collide in a practical way: the care team can be excellent, flexible, and deeply committed when the right caregiver is matched and the office is aligned around clear expectations. The degree to which this offsets the drawbacks depends on how robust a family's risk mitigations are. If solid caregiver pairing, written care plans, and backup coverage are built into the contract, many families will experience dependable, high-touch support that makes at-home living viable longer. However, where governance gaps persist - late refunds, inconsistent communications, or systemic no-shows - the benefits struggle to compensate for the risk to safety, daily routine, and peace of mind.

For a deliberate decision, approach Senior Helpers Greenwood with clear guardrails. Insist on meeting a primary caregiver or a predictable pairing, request a concrete care plan with milestones, and secure written policies on missed visits, substitutions, and backups. Pre-approve a transparent billing process and a straightforward escalation path for concerns. Ask for recent references from families with similar needs and request a short trial period to observe consistency, communication, and caregiver fit. If stability, strict accountability, and client-centered planning are non-negotiable, explore alternatives with the same diligence, but if the emphasis remains on responsive, person-centered support with a strong local presence, Senior Helpers Greenwood can be a sound partner - provided guardrails are firmly in place and expectations are explicit from the outset.

Cafes

• Starbucks (0.3 miles)
• Starbucks (1.9 miles)
• Starbucks (3.9 miles)
• Starbucks (6.2 miles)

Restaurants

• Taco Bell (0.3 miles)
• Wendy's (0.4 miles)
• McDonald's (0.4 miles)
• Oaken Barrel Brewing Co. (0.5 miles)
• White Castle (0.5 miles)
• Denny's (0.5 miles)
• Burger King (1.3 miles)

Hospitals

• Valle Vista Health System (0.3 miles)
• OrthoIndy South (1.5 miles)
• Community Hospital South (3.1 miles)
• Family Physicians Of Johnson County (3.2 miles)
• St Francis Hospital Breast Center (6.3 miles)

Pharmacies

• Industrial Water Chemists (0.6 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4 miles)

Places of Worship

• Our Lady Of The Greenwood Catholic Church (1.1 miles)
• Redeemer Bible Church (1.4 miles)
• Greenwood Christian Church (2.4 miles)
• Grace Assembly of God (2.5 miles)
• Suburban Baptist Church (3.6 miles)
• Living Word Bible Church (4.6 miles)
• New Hope Church (6.3 miles)

Parks

• Craig Park (1.2 miles)
• University Playground (1.9 miles)
• Westside Park (2.1 miles)
• Freedom Park Dog Park (2.5 miles)
• Country Gate Park (2.7 miles)
• Procter Park (3.6 miles)
• West Park (4 miles)

Physicians

• Southside Pulmonary and Sleep Consultants (1.3 miles)
• OrthoIndy Hospital South (1.5 miles)
• Midwest Eye Institute (1.7 miles)
• Clown Pediatrics PC (1.8 miles)
• Pediatric Associates of Greenwood (2 miles)
• My Ortho Team (2.5 miles)
• James B Records (2.6 miles)

Transportation

• Greenwood Municipal Airport (1.6 miles)