Heartis Orland Park

Pros

• Residents and their families consistently mention that the staff at Heartis Village Orland Park treats them with utmost respect and care, creating a pleasant and friendly atmosphere.
• The community is praised for its elegant environment, with spacious apartments, beautifully maintained gardens, and attentive staff that help residents feel valued.
• Many reviewers commend the dedication of the CNA staff in the memory care unit, highlighting their compassion, patience, and genuine kindness toward residents.
• Families express appreciation for good communication with the staff and leadership at Heartis, noting that they feel informed about their loved ones' care.
• Several comments highlight the cleanliness of the facility and the helpfulness of all staff members across various departments.
• Residents enjoy a variety of engaging activities and delicious meal options, contributing to a vibrant living environment.
• Positive experiences are reflected through multiple recommendations for Heartis Village from satisfied families who appreciate the overall quality of care provided.

Cons

• One reviewer felt that the facility was inadequately staffed, leading to inconsistent service delivery that compromised the health and safety of residents in memory care.
• Despite a pleasant tour experience, another reviewer noted a lack of accessibility to directors after their loved one became a resident, experiencing difficulty in getting responses to messages.
• A reviewer expressed concerns about the limitations of safety measures in place for residents, particularly regarding nighttime staffing levels.
• Medication management was highlighted as a problematic area, with frequent errors causing doubt about the quality of care provided.
• The same reviewer also mentioned dissatisfaction with the food presentation and accessibility of menus on the Memory Care unit.
• Overall care was described as inconsistent, depending on which staff members were on duty at any given time.

Review

Heartis Village Orland Park has garnered a range of reviews from families regarding its senior living services, particularly focusing on the memory care unit. Many families express their gratitude for the respect and compassion shown by the staff. From the moment one enters Heartis, the atmosphere is welcoming, characterized by friendly concierges and caring personnel who are always available to assist residents and visitors alike. This positive environment extends throughout the facility, with glowing mentions of administration, care teams, nursing staff, housekeeping, culinary services, and maintenance being described as both visible and compassionate.

One prominent feature that stands out in numerous reviews is the dedication of the caregiving staff. Families consistently appreciate how attentive and patient caregivers are with their loved ones. Many have shared personal anecdotes about individual Certified Nursing Assistants (CNAs) who have gone above and beyond in providing care. Recognizing these exemplary workers during National CNA Week was a common theme among reviewers, highlighting specific CNAs for their outstanding contributions to resident welfare. Such recognition underscores a collective sentiment that the caregiving team?s efforts significantly enhance residents' quality of life at Heartis.

The community's activities also receive commendation for being engaging and enjoyable for residents. Family members note that there are fun options available to keep residents stimulated both mentally and physically. Moreover, residents enjoy spacious apartments adorned with beautiful gardens that contribute to a vibrant living environment where seniors can thrive while feeling valued.

However, not all feedback is unequivocally positive; some reviewers have raised valid concerns regarding staffing levels and service consistency. Specific families pointed out instances where they felt staffing was inadequate to meet their loved ones? needs adequately?particularly within memory care units?leading to inconsistent service delivery that could potentially compromise health and safety. Reviews indicate instances of difficulty reaching management after initial placements were made; parents reported challenges in communication with directors after admission compared to their experiences during tours when everyone involved seemed accessible and responsive.

Despite these criticisms surrounding staffing ratios at certain times?such as having only one person on duty during night shifts for numerous residents?the overall consensus remains largely favorable towards many aspects of Heartis Village Orland Park. Residents reportedly feel safe within its walls thanks to ongoing communication from dedicated CNAs who take time to check in on them regularly. Families expressed appreciation for specific CNAs who demonstrated strong interpersonal interactions with residents?highlighting how effective communication can vary based on those present onsite at any given time.

Though some reviewers cited issues like medication management errors or shortcomings in food presentation, others praised meal choices as generally good but suggested enhancements such as making daily menus readily available on-site instead of requiring family members to request them from other areas of the facility.

In summary, Heartis Village Orland Park provides an overall experience characterized by warmth, compassion, and genuine care from most staff members?a sentiment echoed throughout many testimonials. While concerns over staffing levels have surfaced alongside inconsistencies surrounding care delivery practices?particularly concerning safety measures?the majority opinion remains that this 5-Star community effectively combines elegance with diligent caregiving efforts aimed at enriching senior lives every day despite occasional flaws in operations or communications encountered along their journeys here.

This area of Orland Park, Illinois offers a variety of conveniences and amenities that may be appealing for senior living. With several dining options nearby, including Portillo's Hot Dogs and Cooper's Hawk Winery & Restaurant, residents can enjoy a range of culinary experiences. Additionally, there are several cafes such as Starbucks and Eggheadz Cafe for relaxing outings. For healthcare needs, there are numerous pharmacies and physicians within a few miles radius. Places of worship like the Palos Islamic Center and Parkview Christian Church provide opportunities for spiritual fulfillment. Nearby parks like Arbor Park offer green spaces for leisurely strolls and outdoor activities. Access to reputable hospitals like Palos Community Hospital and South Suburban Hospital ensures quality healthcare services. Furthermore, transportation options such as Metra stations make it convenient for seniors to travel within the area or beyond.

Restaurants

• Portillo's Hot Dogs (0.3 miles)
• Cooper's Hawk Winery & Restaurant (0.4 miles)
• The Patio (0.5 miles)
• McDonald's (1.8 miles)
• McDonald's (2.4 miles)
• Uncle Julio's (2.7 miles)
• Chick-Fil-A (2.7 miles)

Cafes

• Starbucks (0.4 miles)
• Eggheadz Cafe (1.6 miles)
• Starbucks (3.2 miles)
• Starbucks (6.9 miles)
• Starbucks (7 miles)
• Panera Bread (7.4 miles)
• Starbucks (7.4 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)

Theaters

• Orland Park Cinema Orland Park, Il (2.9 miles)
• Emagine Frankfort (5.8 miles)

Physicians

• Advocate Medical Campus Southwest (4 miles)
• Children's Wellness Center (4.1 miles)
• Loyola (4.1 miles)
• Rife & Associates (4.2 miles)
• MidAmerica Orthopaedics (4.6 miles)
• Heart Care Centers of Illinois (5.4 miles)
• United Pain Services (5.9 miles)

Places of Worship

• Palos Islamic Center (4.5 miles)
• Parkview Christian Church (5.5 miles)
• Our Mother Of Good Counsel (6.4 miles)
• Good Shepherd Lutheran Church (7.8 miles)

Parks

• Arbor Park (4.5 miles)
• Foxridge Park (7.9 miles)

Hospitals

• Palos Community Hospital (4.6 miles)
• South Suburban Hospital (5.9 miles)
• Franciscan St James Health (7.2 miles)
• Ingalls Memorial (7.3 miles)

Transportation

• Metra (6.7 miles)
• Metra (7.3 miles)
• Metra/Amtrak (7.4 miles)