Charter Senior Living Of Orland Park
Save8021 West 151st Street, Orland Park, IL 60462
For more information about senior living options: (844) 490-3973
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The staff is kind, attentive, and professional. The facility is clean, well organized, and welcoming. It truly feels like a home away from home. Peace Igbinovia is compassionate, professional, and deeply committed to her residents. Peace goes above and beyond to ensure quality care and keeps families informed and comfortable. Families feel complete peace of mind knowing their loved one is under Peace Igbinovia and her team. Ingrid Grant is warm, knowledgeable, and a wonderful resource for families navigating dementia and Alzheimer's care. The Director of Nursing, Peace, has extensive expertise and fosters a nurturing environment. The staff is friendly, knowledgeable, and highly efficient. The atmosphere is friendly, upbeat, and low stress. Autumn Leaves is a Google 5-star facility in all aspects of care. The nurses Earl and Andre are wonderful. The housekeeping is excellent and laundry is done in a timely fashion.
The family described their experience with Autumn Leaves as devastating. Nurses routinely dismissed concerns, claiming the resident was simply tired, while she was heavily sedated with PRN medications without consent. The facility refused to release medical records, which the family viewed as a violation of Illinois law. A surprise visit at 10 p.m. found the resident in such poor condition that she required seven days of hospitalization, with no outreach from the Executive Director during the crisis. The facility is grossly understaffed, and the nursing staff's competence is dangerously insufficient. The Executive Director allegedly acknowledged that several nurses were dishonest and unethical, yet she did not hold them accountable. The director stated that hospitalizations were "making her look bad," effectively implying the resident should be removed. Staff allegedly administered Seroquel to the resident to avoid dealing with him, leaving him unable to form sentences. The food was described as gross, and there were concerns about unreported falls and sanitation (e.g., odors, laundry issues). Emergency pull lines were reportedly out in all rooms. The company allegedly did not answer inquiries and "took money and ran."Autumn Leaves of Orland Park draws a wide spectrum of experiences from the families who entrust their loved ones to its care. Across the board, there is a strong sense that the facility can feel like a home away from home: a clean, well-organized environment with a welcoming atmosphere and staff who are described as kind, attentive, and professional. Several reviewers highlight a memory care setting that prioritizes dignity, safety, and a calm, low-stress ambience. In many accounts, the care teams are praised for being consistently present, patient, and engaged with residents and families alike, and the residence itself is noted for its cleanliness, orderly housekeeping, and inviting communal areas. For families who value routine, reliability, and a warm environment, these elements often form the backbone of their positive impressions.
A recurring thread in the most favorable testimonials is the leadership and communication provided by Executive Director Peace Igbinovia. Reviewers consistently describe Peace as compassionate, professional, and deeply committed to residents' well-being. She is credited with ensuring quality care and keeping families informed and comfortable, a combination that gives many a sense of peace of mind about their loved ones' safety and daily experience. The positive sentiment frequently extends to the facility's leadership dynamic, with Peace depicted as a central, caring figure whose presence reassures families that their relatives are in capable hands.
The staff's longevity is another positively cited aspect. Several reviewers emphasize that many team members have been with the facility for years, a detail that is often linked to continuity of care, familiarity with residents' routines and preferences, and a stable, trusting environment. Family members mention residents being well cared for in terms of medications, showers, meals, activities, and personal attention. Specific positive mentions include the nurses and caregiving staff, as well as the kitchen and activity teams. In addition to Peace, other staff members - such as Ingrid Grant, Earl, and Andre - are singled out for their dedication and warmth. Ingrid Grant, in particular, is described as a knowledgeable, warm, and professional guide who helps families understand memory care options, while Andre is noted as a caregiver who genuinely cares about patients. The overall tone in these reviews is one of confidence in the staff's ability to provide compassionate, attentive care.
Moments of praise are often reinforced by specific observations: rooms that are kept clean, laundry handled promptly, and residents engaged in meaningful activities. Several reviewers remark on the home-like atmosphere - quiet and welcoming, with residents who are understood as individuals and treated with respect. The sentiment that Autumn Leaves can feel like a supportive space where families feel welcome to drop in at any time and observe their loved one in a positive light appears repeatedly, along with assurances that residents are fed well and treated with dignity.
Yet, the narrative is not without sharp contrasts. A second, and more troubling, set of accounts recount serious concerns about safety, transparency, and consent. One family describes a devastating experience in which an elderly mother was often unconscious and heavily sedated, with PRN medications administered without family consent. They allege that nurses dismissed concerns, that records were not released in violation of Illinois law, and that crucial calls from the Executive Director or nursing leadership did not happen during a crisis. The family reports a hospital transfer after a late-night visit, followed by seven days in the hospital, and they claim that promised care services were never delivered and that communication from leadership was lacking. They describe understaffing as a core issue, with accusations that some nurses acted dishonestly or unethically, and that accountability was not pursued. Taken together, these allegations portray a picture of potential neglect or misconduct in care and record-keeping, prompting the family to move their loved one to another provider and to urge others to seek care elsewhere for safety and integrity reasons.
There are even more pointed, contemporaneous criticisms from another reviewer that center on staffing shortages and operational across-the-board shortcomings. They claim staff were doubling up patients on certain medications (such as sedatives) to avoid dealing with difficult behavior, and that relatives were asked to step in with tasks like laundry and monitoring because there were not enough staff. Food quality is mentioned as an area of concern, as are unreported falls, insufficient showering or personal hygiene for fall-risk residents, and reportedly non-functional emergency pull lines. The reviewer notes that only a single staff member - Andre - stood out in a positive light amid what they describe as a broader pattern of disengagement and insufficient care. This account also includes distressing specifics, such as a premature removal from the facility and a strongly negative view of the leadership's accountability, with a postscript claiming the company did not respond to multiple efforts to communicate.
Despite these negative accounts, there are additional families who reaffirm a much more favorable experience with Autumn Leaves. One family notes that their mother has thrived since moving in October 2024, describing the staff as friendly and helpful and the environment as consistently kind toward both residents and families. They praise the room cleanliness and prompt housekeeping and laundry. They emphasize the Executive Director's availability and responsiveness and name a couple of nurses - Earl and Andre - as particularly wonderful - and reiterate that the staff across caregiving, activities, and kitchen teams contribute to a positive experience. In this thread of testimony, the facility earns a Google 5-star rating in all aspects of care, with a strong emphasis on engagement, safety, and resident happiness.
Taken together, these reviews present a broad spectrum of experiences at Autumn Leaves of Orland Park. On one hand, there is a robust and heartfelt chorus of praise for Peace Igbinovia's leadership, Ingrid Grant's knowledgeable guidance, the long-tenured staff, a clean and welcoming environment, and care that emphasizes dignity, communication, and family involvement. On the other hand, there are serious, specific allegations of neglect, understaffing, improper medication practices, restricted access to medical records, and poor communication that led to hospitalizations and distress. Add to this a narrative of staffing shortages and functional concerns that some reviewers say undermine daily safety and wellbeing, contrasted by other families who report positive, thriving experiences and strong support from leadership.
For families considering Autumn Leaves, the message is clear: there are compelling strengths highlighted by many for the quality of care, staff dedication, and a family-centered approach, particularly under Peace Igbinovia and with support from a team that includes Ingrid Grant and others. At the same time, there are critical cautions raised by others about safety, transparency, and staffing, underscoring the importance of thorough due diligence - current, on-site observation, detailed conversations with multiple staff members, review of medical records policies, and clear, proactive communication with leadership before making any placement decision. In the end, prospective families may find Autumn Leaves to be a place of genuine warmth, professional intent, and a commitment to memory care, but they should also verify that the facility's practices align with their expectations for safety, transparency, and accountability in care.
21 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (12 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Charter Senior Living Of Orland Park in Orland Park, IL offers a comfortable and supportive assisted living community for seniors. With a range of amenities and services, residents can enjoy a fulfilling and independent lifestyle while receiving the assistance they need.
The community provides fully furnished accommodations, including cable or satellite TV and Wi-Fi/high-speed internet for entertainment and connectivity. Residents can also relax and socialize in the outdoor spaces or gardens provided. Housekeeping services ensure that the living environment remains clean and well-maintained.
For dining, there is a dining room where nutritious meals are prepared and served, taking into account any special dietary restrictions. The staff also assists with meal preparation to meet individual needs. Additionally, the community offers three nearby cafes for residents to explore.
Charter Senior Living Of Orland Park prioritizes the well-being of its residents by providing 24-hour supervision. Assistance with activities of daily living such as bathing, dressing, and transfers is offered to ensure comfort and safety. Medication management is provided to help seniors stay on top of their prescribed regimens.
To enhance mental wellness, there is a specialized memory care programming available for those with mild cognitive impairment. The community also offers a mental wellness program to support emotional health. Furthermore, coordination with healthcare providers ensures that residents receive comprehensive care.
Transportation arrangements are made for medical appointments, allowing residents easy access to healthcare services. Nearby pharmacies, physicians, restaurants, places of worship, theaters, and hospitals provide additional convenience.
Residents can participate in scheduled daily activities organized by the community or resident-run activities that foster social engagement and enjoyment.
In summary, Charter Senior Living Of Orland Park understands the unique needs of seniors and strives to provide them with a comfortable home that promotes independence while offering all necessary support services.
Charter Senior Living Of Orland Park is located at 8021 West 151st Street, Orland Park, IL 60462 in Cook County, Illinois
Charter Senior Living Of Orland Park is designed to create an environment conducive to the unique needs of residents with dementia or Alzheimer's, employing a comprehensive range of features that support their daily lives. Assistance with dressing and bathing not only promotes personal hygiene but also fosters dignity and independence. Medication management ensures residents receive their prescribed treatments accurately, reducing anxiety related to health concerns. Meal preparation tailored to individual dietary requirements encourages proper nutrition and social interaction during mealtime. Transportation arrangements for medical appointments facilitate access to necessary health care services while coordination with healthcare providers enhances continuity of care. Activities of daily living assistance empowers residents by encouraging participation in routine tasks, providing a sense of accomplishment. The presence of 24-hour supervision offers peace of mind for families, knowing their loved ones are safe at all times. Additionally, mental wellness programs and specialized memory care programming engage residents cognitively and emotionally, helping them maintain connections to their past experiences while supporting those dealing with mild cognitive impairment through stimulating activities tailored for varying levels of ability.
Charter Senior Living Of Orland Park on seniors.fyi includes 5 photos including images showing trees, flag, outdoors, road, nature, sidewalk, building, fence, and more.
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Outdoors
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Trees
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