Assisting Hands Naperville - Naperville, IL

Pros

• Assisting Hands Naperville-Downers Grove provides friendly and efficient transportation for medical appointments and errands.
• Clients enjoy a warm, friendly relationship with the office staff and drivers.
• Bryce is extremely helpful in assessing needs and developing a suitable plan.
• Caregivers are caring, patient, and able to meet a wide range of needs.
• The services are reasonably priced and flexible to changes.
• The team is compassionate, reliable, and professional, giving families peace of mind.
• The company is described as a lifesaver and a trusted source of elder care.
• Administrative staff are responsive, supportive, and accommodating to changing needs.

Cons

• The reviewer found the place chaotic and said it caused unnecessary stress for their wife.
• The reviewer stated the company should implement a better pre-qualification process for in-home care.
• The reviewer suggested drug testing.
• The reviewer claimed the agency had no skill and that an incompetent caregiver was in the home, requiring the reviewer to babysit.
• The reviewer described the company's internal communication as terrible.
• The reviewer reported that the caregiver administered all of their wife's pain medication.
• The reviewer would never recommend this agency.
• The reviewer noted that helpers did not arrive on time or were late.

Review

Assisting Hands Naperville is best suited for families needing reliable, non-medical in-home care that focuses on practical daily support - transportation to appointments, light housekeeping, meal prep, shopping, and steady companionship - while still offering the flexibility to scale up to more hours or even 24/7 coverage as needs evolve. The Naperville operation has earned a strong local reputation for pairing caring, intuitive caregivers with a responsive office team, making it a solid match for seniors who want to stay at home but need help managing routines that can slip without assistance. The agency's depth of experience with conditions like Parkinson's, dementia, post-surgery recovery, and hospice-involved care means families gain both practical support and emotional reassurance as care needs shift.

Those who may want to explore alternatives include families prioritizing a strict pre-qualifications screen and a guaranteed pre-match caregiver before any visits begin. A few reviews highlight imperfect prequalification and internal communication gaps, with some clients experiencing scheduling hiccups or late arrivals. For households demanding very detailed clinical oversight, or for those operating on a tight budget where cost savings are paramount, there may be more suitable options that emphasize lower-cost models or more tightly controlled staffing. In short, when the emphasis is on highly predictable, tightly managed clinical nursing rather than broad everyday support, alternatives may be preferable.

The strongest pro of Assisting Hands Naperville is the real-world reliability and warmth reflected in care delivery. Families repeatedly praise friendly, patient caregivers who engage with clients' interests, provide meaningful social interaction, and maintain a respectful, non-patronizing approach. Office staff and coordinators are described as responsive and easy to work with, capable of rearranging plans quickly when health or scheduling changes occur. The program's flexibility stands out: caregivers can assist with a wide range of tasks, from meal prep and light housekeeping to medication reminders and even gentle exercises, while the team coordinates with outside professionals if nursing or wound care is required. This blend of companionship, practical help, and coordinated support creates genuine peace of mind for families.

Additional strengths emerge in the nurse- and veteran-benefits space, where staff can guide families through benefits that help offset costs and expand access to services. Caregivers frequently become trusted partners - someone who not only helps with daily routines but also supports emotional well-being and mobility. There are many anecdotes about caregivers forming strong bonds - Rosie, Karin, April, Celeste, and others - who bring energy, attentiveness, and a sense of normalcy to routines that could otherwise feel burdensome. The capacity to tailor care to individual needs - whether it's weight management, swallow exercises, or social engagement - helps families manage chronic conditions while sustaining the quality of home life.

Nevertheless, the notable cons deserve candid attention. A recurring theme is occasional miscommunications and uneven staff consistency, with a few families noting that meeting a caregiver prior to start would reduce anxiety and improve alignment. The reality is that a few shifts may arrive late or require temporary re-staffing during transitions, which can heighten stress for someone already navigating illness or recovery. The cost can also be a hurdle for some households, prompting consideration of alternative providers or models. These are meaningful weaknesses, but they are countered by strong, experienced leadership and a proven track record of quickly addressing problems and maintaining a capable cadre of caregivers who stay consistent once a match is made.

Putting it all together, Assisting Hands Naperville is a pragmatic, dependable choice for families seeking flexible, empathetic, at-home support with a demonstrated ability to adapt as care needs evolve. The program excels when there is a need for dependable transportation, daily living assistance, and companionship that reinforces independence and dignity. For households that require higher-level medical oversight, stringent pre-screening, or an ultra-low-cost option, alternatives may be warranted. Prospective clients should request a meet-and-greet with the proposed care team, confirm the availability of a dedicated caregiver, and outline a clear 24/7 coverage plan if around-the-clock support is anticipated. With those expectations in place, Assisting Hands Naperville offers a compelling, practical pathway to safer, more comfortable at-home living.

This part of Naperville, Illinois offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple cafes such as Peet's Coffee and Tea and various dining options like Vasili's and Meson Sabika within close proximity, you can enjoy a variety of culinary experiences. In terms of healthcare, there are several pharmacies nearby including Walgreens and CVS Pharmacy, as well as reputable medical facilities like Northwestern Medicine Proton Center and DuPage Medical Center to cater to your health needs. Additionally, the presence of parks such as Burlington Park and Surrey Ridge Park provides opportunities for outdoor recreation and relaxation. The accessibility to transportation options like Metra further enhances convenience for seniors looking to explore the surrounding areas. Lastly, places of worship such as Our Lady of Mercy offer spiritual support and community engagement. Overall, this part of Naperville presents a well-rounded living environment for seniors seeking a vibrant and accommodating neighborhood.

Cafes

• Peet's Coffee and Tea (0.5 miles)
• Starbucks (1.5 miles)
• Starbucks (3.3 miles)
• Starbucks (3.9 miles)
• Panera Bread (6.7 miles)
• Starbucks (6.7 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.5 miles)
• Oswald's Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)

Restaurants

• Vasili's (0.8 miles)
• Portillo's Hot Dogs (0.8 miles)
• Meson Sabika (1.4 miles)
• Culver's (1.7 miles)
• Chipotle Mexican Grill (1.7 miles)
• McDonald's (1.7 miles)
• Cooper's Hawk Winery & Restaurant (1.8 miles)

Parks

• Burlington Park (1.1 miles)
• Cress Creek Park (1.2 miles)
• Surrey Ridge Park (2.2 miles)
• Wil-O-Way Park (2.2 miles)
• Seven Gables Park (4.4 miles)
• Briar Knoll Park (5 miles)
• Champions Park (5.6 miles)

Physicians

• Northwestern Medicine Proton Center (1.8 miles)
• Northwestern Medicine Orthopaedics Warrenville (2.4 miles)
• The Dermatology Institute (3.5 miles)
• Dreyer Medical Clinic-Fox Valley Villages (4.2 miles)
• Dupage Medical Group (5.2 miles)
• Edward Medical Group (5.4 miles)
• Dupage Medical Group (6.6 miles)

Theaters

• Cinemark (3.9 miles)
• AMC Showplace Naperville 16 (5.8 miles)

Hospitals

• DuPage Medical Center (4.8 miles)
• Marianjoy Rehabilitation Hospital and Clinics (5 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (6.4 miles)
• Central Dupage Hospital (6.5 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (6.5 miles)

Transportation

• Metra (5.5 miles)

Places of Worship

• Our Lady of Mercy (6 miles)
• College Church (6.4 miles)
• St Andrews Episcopal Church (6.8 miles)