Assisting Hands Naperville - Naperville, IL

Pros

• The care provided by Assisting Hands is superb and highly recommended.
• The staff at Assisting Hands are friendly, compassionate, and well-trained.
• Helping Hands was helpful with bathing and dressing the reviewer's husband.
• The staff at Assisting Hands are thorough and knowledgeable about the care needed by their clients.

Cons

• The company really should do a better pre qualification process to work in people's home.
• The company had terrible internal communication.
• The girl they sent out lost all of my wife's pain medication.
• They had no skill and we had an incompetent lady in our home.
• The problem I had was helpers not getting to the house, or getting there late.
• We have had a couple of miscommunications but they have been resolved.
• It would be nice if we could meet a caregiver before they start coming out.

Review

Assisting Hands, a home care agency, has received mixed reviews from customers, highlighting both positive and negative experiences. One customer expressed dissatisfaction with the company's lack of a pre-qualification process and suggested implementing drug testing to ensure competent employees are sent into people's homes. According to this customer, their house was in chaos due to an incompetent caregiver who required constant supervision. Additionally, internal communication within the company was said to be poor. In a contrasting review, another customer praised Assisting Hands for providing superb care and commended their efficient and friendly staff.

Affordability seemed to be a concern for one reviewer; however, they recognized the importance of proper care for their husband and appreciated the excellent service provided by Assisting Hands. Despite the financial strain, this customer highly recommended the agency.

Another individual also had positive things to say about Assisting Hands. They found that the agency trained its staff exceptionally well, emphasizing their compassion and expertise in caregiving. The reviewer was pleased with how everything was being handled by Assisting Hands but mentioned encountering some minor miscommunications that were ultimately resolved.

One customer shared a specific issue they faced regarding caregivers not showing up on time or at all. While they appreciated the assistance in bathing and dressing their husband when caregivers did arrive, this inconsistency posed a challenge for them.

The reviewer described how thorough Assisting Hands was during their visit to assess the needs of their parents. They noted that the staff displayed extensive knowledge regarding appropriate care for elderly individuals.

Overall, these reviews depict mixed experiences with Assisting Hands as a home care agency. While some customers expressed dissatisfaction with aspects such as employee qualifications, internal communication issues, and tardiness of caregivers, others praised the exceptional level of care provided by skilled and compassionate staff members. It is important for potential clients to consider these varying perspectives when making a decision about engaging Assisting Hands' services.

This part of Naperville, Illinois offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple cafes such as Peet's Coffee and Tea and various dining options like Vasili's and Meson Sabika within close proximity, you can enjoy a variety of culinary experiences. In terms of healthcare, there are several pharmacies nearby including Walgreens and CVS Pharmacy, as well as reputable medical facilities like Northwestern Medicine Proton Center and DuPage Medical Center to cater to your health needs. Additionally, the presence of parks such as Burlington Park and Surrey Ridge Park provides opportunities for outdoor recreation and relaxation. The accessibility to transportation options like Metra further enhances convenience for seniors looking to explore the surrounding areas. Lastly, places of worship such as Our Lady of Mercy offer spiritual support and community engagement. Overall, this part of Naperville presents a well-rounded living environment for seniors seeking a vibrant and accommodating neighborhood.

Cafes

• Peet's Coffee and Tea (0.5 miles)
• Starbucks (1.5 miles)
• Starbucks (3.3 miles)
• Starbucks (3.9 miles)
• Panera Bread (6.7 miles)
• Starbucks (6.7 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.5 miles)
• Oswald's Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)

Restaurants

• Vasili's (0.8 miles)
• Portillo's Hot Dogs (0.8 miles)
• Meson Sabika (1.4 miles)
• Culver's (1.7 miles)
• Chipotle Mexican Grill (1.7 miles)
• McDonald's (1.7 miles)
• Cooper's Hawk Winery & Restaurant (1.8 miles)

Parks

• Burlington Park (1.1 miles)
• Cress Creek Park (1.2 miles)
• Surrey Ridge Park (2.2 miles)
• Wil-O-Way Park (2.2 miles)
• Seven Gables Park (4.4 miles)
• Briar Knoll Park (5 miles)
• Champions Park (5.6 miles)

Physicians

• Northwestern Medicine Proton Center (1.8 miles)
• Northwestern Medicine Orthopaedics Warrenville (2.4 miles)
• The Dermatology Institute (3.5 miles)
• Dreyer Medical Clinic-Fox Valley Villages (4.2 miles)
• Dupage Medical Group (5.2 miles)
• Edward Medical Group (5.4 miles)
• Dupage Medical Group (6.6 miles)

Theaters

• Cinemark (3.9 miles)
• AMC Showplace Naperville 16 (5.8 miles)

Hospitals

• DuPage Medical Center (4.8 miles)
• Marianjoy Rehabilitation Hospital and Clinics (5 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (6.4 miles)
• Central Dupage Hospital (6.5 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (6.5 miles)

Transportation

• Metra (5.5 miles)

Places of Worship

• Our Lady of Mercy (6 miles)
• College Church (6.4 miles)
• St Andrews Episcopal Church (6.8 miles)