Ascent Home Care Inc - Naperville

Pros

• The care taker that works with our loved one is just outstanding she is truly amazing.
• They are so responsible and communicative.
• Ascent is the best home care agency in the area.
• The owner, [Owner's Name], is very conscientious.
• [Caregiver's Name] was extremely caring, competent and like a sister to me.
• They are very helpful, competent and friendly personnel.
• They have been angels! My mom loves them!
• They are really good, attentive and concerned about my wife's wellbeing.
• The staff have been helpful and on time to all of my appointments.
• This is a very good home care agency, and I would recommend it.
• The care givers have been great to work with.
• Everything is fine since I have a caregiver coming to my house

Cons

• The agency is incompetent and keeps coming back to the wrong house despite being told multiple times that the person they are looking for does not live there.
• The caregivers are inexperienced, have poor command of English, and the management is dishonest.
• The negative experience with Ascent Home Care includes caregivers who are not experienced and a management that is dishonest.

Review

Ascent Home Care has received both positive and negative reviews from customers. While some individuals have praised their caring and compassionate service, others have expressed dissatisfaction with the agency's lack of experience and dishonest management.

One customer had a wonderful experience with Ascent Home Care, stating that their loved one's caregiver was outstanding and truly amazing. The agency was described as responsible and communicative, providing excellent care. The customer even mentioned that the caregiver accompanied them to a scary medical test for support. This positive review reflects the compassionate and attentive nature of Ascent Home Care.

On the other hand, there were complaints from another customer who claimed that the caregivers lacked experience and had difficulty communicating in English. Additionally, they accused the management of being dishonest. These negative remarks highlight areas where Ascent Home Care may need improvement in order to provide a better quality service.

Despite these negative reviews, several customers expressed their satisfaction with the services provided by Ascent Home Care. One individual praised the agency for enabling their mother to stay at home instead of going to a rehab facility. They mentioned that her recovery from a back injury was greatly aided by the help provided by Ascent Home Care. The owner's nursing background was also seen as a valuable asset in ensuring knowledgeable care.

Another review emphasized that the personnel at Ascent Home Care were helpful, competent, and friendly. This customer found their billing efficient and appreciated how they tailored their services based on their loved one's recovery progress. They commended the agency for providing assistance with meals, household chores, personal grooming, and even accompanying their wife on outings when she felt up to it.

Similarly, another satisfied customer expressed no complaints about using Ascent Home Care for themselves. They found the staff helpful and punctual while praising the caregivers' skills and performance during appointments. Overall, this individual had a positive experience with the agency and would recommend it to others.

Finally, one reviewer mentioned that Ascent Home Care was accommodating to their needs and that the care provided to their father was satisfactory. The caregivers were praised, and the management was commended for effective communication.

In conclusion, Ascent Home Care has received a mix of positive and negative feedback from customers. While some individuals have found the agency's services to be caring, professional, and attentive, others have expressed concerns about the experience level of caregivers and dishonesty within management. It is important for Ascent Home Care to address these issues raised by dissatisfied customers in order to maintain their reputation as a reliable provider of home care services.

This part of Naperville, Illinois, offers a peaceful and convenient setting for senior living. With several parks nearby, such as Burlington Park and Cress Creek Park, residents can enjoy outdoor activities and leisurely strolls in the serene surroundings. The area boasts a variety of dining options, including Meson Sabika and Portillo's Hot Dogs, providing easy access to delicious meals. Additionally, there are multiple pharmacies and healthcare facilities in close proximity, such as Walgreens and Northwestern Medicine Proton Center, ensuring that medical needs are easily met. For entertainment, residents can visit the Cinemark theater or attend services at Our Lady of Mercy or College Church. With reliable transportation options like Metra available, seniors can travel conveniently within the area. Overall, this part of Naperville offers a safe and supportive community for seniors to enjoy their retirement years.

Parks

• Burlington Park (0.3 miles)
• Cress Creek Park (0.7 miles)
• Wil-O-Way Park (1.2 miles)
• Surrey Ridge Park (3.2 miles)
• Seven Gables Park (5 miles)
• 95th Street Community Plaza Splash Pad (5.3 miles)
• Champions Park (5.7 miles)

Restaurants

• McDonald's (0.7 miles)
• Meson Sabika (0.8 miles)
• Vasili's (0.9 miles)
• Solemn Oath Brewery (1.3 miles)
• McDonald's (1.6 miles)
• Portillo's Hot Dogs (1.8 miles)
• Portillo's Hot Dogs (2.2 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.8 miles)
• Oswald's Pharmacy (2.1 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.6 miles)

Cafes

• Peet's Coffee and Tea (1.5 miles)
• Starbucks (2.4 miles)
• Starbucks (2.4 miles)
• Starbucks (4.9 miles)
• Panera Bread (6.4 miles)
• Starbucks (6.5 miles)

Physicians

• Northwestern Medicine Proton Center (1.7 miles)
• Northwestern Medicine Orthopaedics Warrenville (2.2 miles)
• The Dermatology Institute (2.7 miles)
• Dreyer Medical Clinic-Fox Valley Villages (3.2 miles)
• Edward Medical Group (4.9 miles)
• Dupage Medical Group (6 miles)
• Dupage Medical Group (6.1 miles)

Theaters

• Cinemark (4.9 miles)
• AMC Showplace Naperville 16 (5.2 miles)

Places of Worship

• Our Lady of Mercy (5.1 miles)
• College Church (6.9 miles)

Hospitals

• Marianjoy Rehabilitation Hospital and Clinics (5.3 miles)
• DuPage Medical Center (5.8 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (6.5 miles)
• Central Dupage Hospital (6.5 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (6.6 miles)

Transportation

• Metra (6.6 miles)