Ogden Manor in Naperville, IL

Pros

• It is a great place to live.
• The management team is friendly, cooperative, respectful, and efficient.
• The staff is kind and helpful, with prompt responses to requests.
• Nicole Dial is a highly regarded manager, and residents appreciate her.
• The grounds are impeccably landscaped and well maintained.
• The property is safe and secure, with good lighting and security cameras.
• There is ample parking and the parking lot is well lit.
• Residents feel at home thanks to a caring staff and welcoming community.

Cons

• The new management company, VITUS, is described as horrible.
• There are no activities anymore for residents.
• The floors aren't cleaned and the laundry room is ridiculous.
• The maintenance technician Jason is lazy and the property manager Sudona is very rude.
• The policy of giving residents only one key per apartment is a safety hazard for seniors.
• Residents experienced water outages and toilets not working during renovations.
• Residents' vehicles have been towed due to parking changes.
• The reviewer accuses the housing authority of allowing the takeover and says they should be ashamed.

Review

Ogden Manor in Naperville is best suited for independent seniors who want a homey, neighborly atmosphere backed by consistently reliable maintenance and a management team that residents feel they can trust. The community earns high marks for being well maintained and safe, with clean common areas, well-kept landscaping, and ample, well-lit parking. Residents repeatedly describe it as a place they can call home, thanks to friendly staff, easy accessibility to stores, and a sense of belonging among long-standing neighbors. In short, it serves as a practical, low-drama base for seniors who value stability, courtesy, and a quiet, orderly environment.

Yet this is not the place for someone seeking a robust calendar of formal activities or 24/7 on-site care oversight. A number of reviews point to a thinner activities lineup and a desire for more programming, suggesting that those who crave a bustling social schedule or frequent organized events should consider alternatives. The situation around management changes over the years also signals potential volatility for residents who prize consistent policy and predictable operations. Prospective residents who require constant, round-the-clock staffing or who want to avoid past tensions between management teams and residents should approach Ogden Manor with concrete, up-front questions and a clear sense of their priorities.

The strongest offset to the noted downsides lies in the day-to-day lived experience: approachable, responsive management (notably figures like Nicole and Margie) and a maintenance team that acts quickly, keeps surfaces clean, and preserves a welcoming atmosphere. Reviews consistently praise how work orders are handled in a timely fashion, how concerns are listened to, and how the property looks and smells fresh. The building's safety features - visible cameras, good lighting, and secure grounds - contribute to a sense of assurance that is hard to match in mellower settings. The social fabric, too, is a real strength: residents speak warmly of neighbors, long-term friendships, and a community that feels cohesive, multilingual, and invested in one another's well-being.

However, past and episodic concerns can't be ignored. A long-standing friction with a previous or alternate management regime highlighted disputes over decor, activity availability, and even procedural tensions around personal belongings. Some residents describe lapses in service during transitions, including issues with parking, access to the front area, and disputes over keys for family members. While many residents speak to the current leadership's progress and improved responsiveness, the risk of renewed discord or policy shifts under new ownership remains a consideration for those who value a rock-solid governance framework and transparent, resident-centered decision-making.

For families weighing options, the practical takeaway is clear: Ogden Manor delivers a solid, dependable home base with outstanding everyday upkeep, a safe and sociable environment, and a management team that is generally praised for listening and delivering. If, however, the priority is a robust activities calendar, uninterrupted continuity of management, or on-site round-the-clock staff with impossibly tight guarantees, it would be prudent to explore other communities, or to conduct due diligence focused on the current policy framework, staffing coverage, and how family members can be accommodated within those policies. Ask current residents about activity availability, confirm parking logistics and key-sharing policies, and verify maintenance response times for the exact unit type being considered.

In the end, Ogden Manor represents a sound choice for independent seniors who want a home that feels cared-for, safe, and neighborly, with staff who are approachable and dependable. It excels in daily livability: clean, comfortable spaces; strong grounds upkeep; and a community where residents genuinely look out for one another. The decisive caveat is management continuity and programming depth. For those who can live with that balance - or who are ready to engage proactively to shape activities and policies - the odds of a satisfying, long-term residence are favorable. For others, a careful comparison with facilities offering richer activity calendars and firmer governance will be time well spent.

Located in Naperville, Illinois, this area offers a variety of amenities and services tailored to meet the needs of seniors looking for a comfortable and convenient lifestyle. With several parks nearby such as Cress Creek Park and Surrey Ridge Park, residents have plenty of opportunities for outdoor recreation and relaxation. Additionally, there are numerous cafes like Peet's Coffee and Tea and pharmacies such as Walgreens within close proximity for daily essentials. For medical care, there are reputable physicians' offices like Northwestern Medicine Proton Center and hospitals like Marianjoy Rehabilitation Hospital available. The neighborhood also boasts well-regarded restaurants like Meson Sabika and Cooper's Hawk Winery & Restaurant for dining options. With easy access to transportation through the Metra station just 6 miles away, this area offers a peaceful and convenient environment for senior living.

Parks

• Cress Creek Park (0.6 miles)
• Burlington Park (0.9 miles)
• Wil-O-Way Park (1.9 miles)
• Surrey Ridge Park (2.7 miles)
• Seven Gables Park (4.3 miles)
• Briar Knoll Park (5 miles)
• East Street Park (5.5 miles)

Cafes

• Peet's Coffee and Tea (0.8 miles)
• Starbucks (1.7 miles)
• Starbucks (2.7 miles)
• Starbucks (4.4 miles)
• Panera Bread (6.8 miles)
• Starbucks (6.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.3 miles)
• Oswald's Pharmacy (2.3 miles)
• Walgreens (2.6 miles)

Restaurants

• Vasili's (1 miles)
• Portillo's Hot Dogs (1.1 miles)
• McDonald's (1.4 miles)
• Meson Sabika (1.4 miles)
• McDonald's (1.4 miles)
• Cooper's Hawk Winery & Restaurant (1.8 miles)
• Culver's (1.9 miles)

Physicians

• Northwestern Medicine Proton Center (1.3 miles)
• Northwestern Medicine Orthopaedics Warrenville (1.8 miles)
• The Dermatology Institute (2.9 miles)
• Dreyer Medical Clinic-Fox Valley Villages (4 miles)
• Edward Medical Group (5.5 miles)
• Dupage Medical Group (5.8 miles)
• Dupage Medical Group (6.7 miles)

Theaters

• Cinemark (4.5 miles)
• AMC Showplace Naperville 16 (5.8 miles)

Hospitals

• Marianjoy Rehabilitation Hospital and Clinics (4.7 miles)
• DuPage Medical Center (5.1 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (6 miles)
• Central Dupage Hospital (6.1 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (6.1 miles)

Places of Worship

• Our Lady of Mercy (5.8 miles)
• College Church (6.2 miles)

Transportation

• Metra (6 miles)