Ogden Manor

Pros

• Residents describe Ogden Manor as a great place to live.
• Ms Collins and Margie are regarded as great people by residents.
• Residents feel at home and appreciate the management staff.
• The new management is friendly, helpful, and well-received.
• The staff are very helpful and understand residents' needs and feelings.
• Nicole Dial is highly regarded as an excellent manager.
• The property is well-maintained, with impeccable landscaping and good lighting.
• The community is friendly, diverse, and supportive.

Cons

• The office workers were accused of collecting furniture from residents' apartments after a death, viewed as double standards.
• There are no more activities or gifts due to management changes and claims of religious discrimination.
• The floors are not cleaned and the laundry room is described as ridiculous.
• Maintenance staff are lazy and the property manager is rude.
• The Vitus management takeover is described as horrible.
• Policies restricting sitting outside and limiting duplicate keys create safety concerns.
• There were extended water outages and toilets not functioning for days.
• Parking lot renovations left too few spaces and some residents' vehicles were towed.
• There are claims the elderly are being mistreated and residents are seeking legal help.

Review

Ogden Manor Apartments is a place that evokes strong, mixed memories from its residents. Across several years of living there, many tenants have described the community as a great place to call home - praising the people who run it, the safety and cleanliness of the building, and the sense of neighborhood among long-time residents. A number of reviewers emphasize that the property feels welcoming and comfortable, with remarks like it being "a great place to live," and "I can call it home." The sentiment is often tied to personal connections with the staff, especially the managers and maintenance team, and to tangible daily rewards like clean hallways, well-kept grounds, and friendly, respectful interactions.

Central to the positive experiences are the people running the place. Nicole Dial and Margie emerge repeatedly as the faces of responsive, personable management. Several residents credit them with making living at Ogden Manor a straightforward, pleasant experience - describing Nicole as the manager who listens, follows through, and keeps work orders moving quickly, sometimes almost the same day. Margie is backstopped by many who note that the management team in general is cooperative, friendly, respectful, and efficient. A number of tenants who have interacted with the staff say they feel heard and valued, which contributes a strong sense of trust and satisfaction with the community.

The physical environment and safety are also highlighted as standout strengths. Reviewers repeatedly praise the landscaping - "the landscaping is impeccable," with "the most beautiful flowers" - and they describe grounds that are neatly manicured and well lit. Parking is generally viewed as ample and secure, aided by a well-monitored campus with cameras that contribute to a sense of safety. The building itself is described as clean and well-maintained, and several residents emphasize the positive atmosphere created by good neighbors and a friendly, close-knit feel. Some even point to a multi-year track record of security, noting that there hasn't been a break-in in several years, which reinforces the perception of Ogden Manor as a safe place to live.

Yet the reviews also reveal tensions and frustrations, particularly around changes in management. A substantial portion of the most critical feedback centers on a new management company, Vitus, which took over around late 2017 or early 2018. Critics describe this takeover as HORRIBLE and accuse the new management of imposing restrictions that undermine residents' sense of community and autonomy. Specific concerns include being told not to sit outside the building when the weather is nice, the decision to issue only one apartment key per resident (raising safety concerns for families and caregivers), and a lack of on-site staff during off-hours. The reviewers argue that such measures are at odds with the senior nature of the complex and with the longstanding practices that residents previously enjoyed.

The negative spotlight extends to maintenance and communal life as well. Some residents recount issues such as water outages and a malfunctioning toilet during renovations, and they report parking disruptions that have led to towed vehicles. There are calls for investigations and ethical scrutiny, particularly from family members who feel that the new policies prioritize cost-cutting over resident welfare. These episodes are juxtaposed against some residents' recollections of reliable, timely maintenance before the transition, contributing to a sense that the overall experience has shifted with corporate ownership rather than with the on-site staff alone.

Community activities and lived experience form another layer of the story. A number of tenants remember more vibrant social life in the past, including parties and various activities, and they note that such offerings have diminished under newer management. There is also a tense memory about organizational decisions tied to religious considerations, with references to prior restrictions on church activities and a concern about religious messaging within the workplace. Despite the pull of quieter days, several residents still describe a strong, enduring sense of community - a place where neighbors look out for one another, where long-standing friendships have formed, and where people across nationalities interact cordially.

Taking all these threads together, Ogden Manor presents as a complex living environment with a strong core of positive, people-focused leadership and a well-cared-for physical setting, tempered by significant disagreements about governance and policy after a change in management. For many, the property remains a place that feels like home: clean, safe, and inviting, with supportive staff who know residents by name and respond to their needs. For others, the shift in management has introduced frustrations around restrictions, access, and the management of activities and safety, prompting calls for renewed dialogue, transparency, and consideration of residents' needs. The result is a portrait of a community that can be warm and welcoming when its cherished staff are on duty, yet unsettled and contradictory when management directions diverge from longstanding resident expectations.

Located in Naperville, Illinois, this area offers a variety of amenities and services tailored to meet the needs of seniors looking for a comfortable and convenient lifestyle. With several parks nearby such as Cress Creek Park and Surrey Ridge Park, residents have plenty of opportunities for outdoor recreation and relaxation. Additionally, there are numerous cafes like Peet's Coffee and Tea and pharmacies such as Walgreens within close proximity for daily essentials. For medical care, there are reputable physicians' offices like Northwestern Medicine Proton Center and hospitals like Marianjoy Rehabilitation Hospital available. The neighborhood also boasts well-regarded restaurants like Meson Sabika and Cooper's Hawk Winery & Restaurant for dining options. With easy access to transportation through the Metra station just 6 miles away, this area offers a peaceful and convenient environment for senior living.

Parks

• Cress Creek Park (0.6 miles)
• Burlington Park (0.9 miles)
• Wil-O-Way Park (1.9 miles)
• Surrey Ridge Park (2.7 miles)
• Seven Gables Park (4.3 miles)
• Briar Knoll Park (5 miles)
• East Street Park (5.5 miles)

Cafes

• Peet's Coffee and Tea (0.8 miles)
• Starbucks (1.7 miles)
• Starbucks (2.7 miles)
• Starbucks (4.4 miles)
• Panera Bread (6.8 miles)
• Starbucks (6.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (1.1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.3 miles)
• Oswald's Pharmacy (2.3 miles)
• Walgreens (2.6 miles)

Restaurants

• Vasili's (1 miles)
• Portillo's Hot Dogs (1.1 miles)
• McDonald's (1.4 miles)
• Meson Sabika (1.4 miles)
• McDonald's (1.4 miles)
• Cooper's Hawk Winery & Restaurant (1.8 miles)
• Culver's (1.9 miles)

Physicians

• Northwestern Medicine Proton Center (1.3 miles)
• Northwestern Medicine Orthopaedics Warrenville (1.8 miles)
• The Dermatology Institute (2.9 miles)
• Dreyer Medical Clinic-Fox Valley Villages (4 miles)
• Edward Medical Group (5.5 miles)
• Dupage Medical Group (5.8 miles)
• Dupage Medical Group (6.7 miles)

Theaters

• Cinemark (4.5 miles)
• AMC Showplace Naperville 16 (5.8 miles)

Hospitals

• Marianjoy Rehabilitation Hospital and Clinics (4.7 miles)
• DuPage Medical Center (5.1 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (6 miles)
• Central Dupage Hospital (6.1 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (6.1 miles)

Places of Worship

• Our Lady of Mercy (5.8 miles)
• College Church (6.2 miles)

Transportation

• Metra (6 miles)