Visiting Angels

Pros

• The reviews describe the experience as positive - welcoming, supportive, flexible, and timely.
• Caregivers encourage independence while ensuring safety.
• Visiting Angels is praised for matching clients with the appropriate caregivers.
• The Arlington Heights office is highly recommended as an excellent resource for caregiver support.
• Michelle and Amy are described as wonderful, quickly identifying caregivers for around-the-clock coverage.
• The staff are seen as compassionate, treating caregiving as a mission rather than just a job.
• Joanne is noted as amazing for making a loved one feel comfortable and cared for.
• Sandy is highly recommended for warmth, kindness, and humor.
• The team is described as excellent - caring, patient, flexible, and responsive.
• Coordinators are responsive; caregivers are competent, dependable, and kind-hearted.
• Juanita is praised as an outstanding, patient, and kind caregiver.
• Linda Virzi is described as amazing and an angel-like caregiver.
• The overall team is professional, reliable, and good at communication.
• The care enables seniors to remain at home with quality support.

Cons

• There is a very aggressive woman working here.
• A staff member ran out and started to scare the reviewer with the police over a parking issue, without asking or understanding.
• Wasting people's time.
• Terrible people do not make business with! calling service people and doesn't want to pay.
• One caregiver's personality did not suit the client, necessitating an immediate replacement.

Review

Visiting Angels Arlington Heights Living Assistance Services consistently earns high marks for warmth, responsiveness, and a clear commitment to both independence and safety. Across many experiences, families describe Michelle Hollander, the Director/Owner, as the central, steady presence from the very first meeting through ongoing conversations. The office feels welcoming and supportive, with a flexibility that helps families navigate the ups and downs of caregiving. The overarching impression is that the team genuinely cares about matching each client with caregivers who can grow with their changing needs, rather than simply filling a shift.

For those focusing on recovery at home, the service demonstrates a thoughtful progression from substantial at-home support to greater autonomy. Early in recovery, many clients required help getting in and out of bed, personal care, dressing, meal preparation, and transporting in a wheelchair. Caregivers worked to encourage movement and independence while keeping safety front and center. The feedback consistently notes that as strength and confidence returned, clients were able to handle tasks such as bathing, dressing, meal prep, and even walking with a walker, all while the caregivers adapted to shifting requirements. In short, the team is praised for its ability to scale care up or down, ensuring progress is steady and safe, with families feeling supported every step of the way and confident in the ongoing care plan.

The experience caring for a loved one in their final days highlights the depth of commitment and the value of dependable, around-the-clock support. For one family, Michelle and Amy quickly identified caregivers who could provide 24/7 presence, a crucial factor during end-of-life care. Specific caregivers - Joanne and Spring - are singled out for their compassion and skill. Joanne is described as having a natural gift for putting a patient at ease and helping family members understand how to interact with a loved one during difficult days. The impact of these caregivers extended beyond practical help; their warmth and presence offered comfort and a sense of dignity during a profoundly challenging time. The accounts emphasize that this work feels like a vocation, and that the special caregivers who visit a home can leave a lasting, positive impression on both the patient and the family.

Across many testimonials, the office team's responsiveness stands out as a major differentiator. Coordinators are described as attentive, flexible, and reliable, with caregivers who are competent, dependable, and kind-hearted. Families repeatedly praise the ability to adjust schedules and care plans as needs evolve, often noting that the most important factor is the quality of the caregiver who becomes a regular presence in the home. In several reviews, families specifically highlight the office's effective communication, willingness to make changes, and efforts to keep caregivers aligned with the family's routines and preferences. When the fit is right, the gratitude is palpable: a caregiver who feels like part of the family and an office team that feels like behind-the-scenes partners.

Individual caregivers frequently receive glowing endorsements for their personal qualities and professional capabilities. Pat emerges as a standout favorite in one recent review, described as incredible in performance and a constant source of comfort. Bonnie and Sandy are celebrated for their warmth and the environment they help to create - one that feels joyful, respectful, and patient-centered for aging parents. Linda Virzi earns praise from a workplace colleague who notes her exceptional kindness, dignity, and thoughtfulness in resident care. Even when clients are near the end of life, these caregivers are remembered for their ability to connect with patients, offer companionship, and provide practical support that allows families to maintain their loved ones at home with dignity.

A common thread across the more than one-person experiences is the sense that Visiting Angels Arlington Heights is guided by a compassionate mission rather than a pure business model. Families frequently remark that the caregivers they receive feel like "angels" who care deeply about the people they serve. The combination of compassionate bedside manner, practical support, and a responsive office team translates into a service that can adapt to evolving needs - whether that means more social engagement, more hands-on personal care, or a steadier routine that supports therapy and rehabilitation.

It would be remiss not to acknowledge a small number of negative experiences reported in the mix. One reviewer described an interaction with a staff member over parking that felt aggressive and alarming, though they acknowledge the rest of the experience as not representative of the organization. There are also mentions of frustration about scheduling or communication that underscore the importance of ongoing, clear dialogue between families and the office. Taken in context, these outliers appear to be exceptions rather than the rule, with the bulk of feedback highlighting a strong, caring team that excels at matching needs with capable caregivers.

Overall, the accounts paint a consistent picture: Visiting Angels Arlington Heights is a flexible, compassionate, and results-oriented home care partner. Families repeatedly credit Michelle Hollander and the broader team for making complex caregiving journeys more manageable, preserving independence where possible, and delivering care with dignity and kindness. Whether addressing recovery at home, assisting with daily living in later stages of life, or coordinating around evolving needs, the Arlington Heights office earns trust through its combination of devoted caregivers, thoughtful placement, and dependable office support. For those seeking reliable in-home care that centers on respect, empathy, and practical assistance, this team is frequently described as an excellent resource and a true partner in caregiving.

This part of Elk Grove, Illinois offers convenient access to a variety of amenities and services that may be beneficial for seniors looking to relocate. There are several cafes, restaurants, pharmacies, parks, hospitals, physicians, theaters, transportation options, and places of worship within a short distance from each other. Whether you enjoy dining out, exploring nature in the nearby parks, attending medical appointments, watching movies at the theater, or practicing your faith at a place of worship, this area provides a diverse range of activities and resources to support a comfortable and fulfilling lifestyle. Additionally, the proximity to O'Hare International Airport can be convenient for visiting family members or traveling for leisure.

Cafes

• Starbucks (1.7 miles)
• Starbucks (6 miles)
• Starbucks (7.7 miles)

Restaurants

• Portillo's Hot Dogs (2.1 miles)
• Maggiano's (2.9 miles)
• Stonewood Alehouse (3.1 miles)
• Culver's (3.3 miles)
• Kura Revolving Sushi Bar (3.5 miles)
• Hooters (3.5 miles)
• Wildfire (3.6 miles)

Pharmacies

• Walgreens (2.2 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)
• Walgreens (4 miles)
• Walgreens (4.2 miles)
• Walgreens (4.7 miles)

Parks

• Ned Brown Preserve (2.8 miles)
• Olympic Park (2.9 miles)
• Abrahamsen Park (4.7 miles)
• Lake Arlington (6.1 miles)
• Fabbrini Park (7.1 miles)
• Westlake Park (7.3 miles)
• Goose Lake Park (7.6 miles)

Hospitals

• NCH Northwest Community Hospital (2.9 miles)

Physicians

• Arlington Eye Physicians (2.9 miles)
• Physicians Cosmetic Institute (5.1 miles)

Theaters

• AMC Streets of Woodfield 20 (2.9 miles)
• Addison Cinema Addison, Il (6.1 miles)
• AMC Rosemont 18 (6.6 miles)

Transportation

• Concourse C (4.9 miles)
• United Club (5 miles)
• Concourse B (5 miles)
• Airport Transit System (5 miles)
• Terminal 1 (5 miles)
• TSA Precheck Terminal 1 (5.1 miles)
• United Club - Concourse B (5.1 miles)

Places of Worship

• St Hubert Church (5.6 miles)
• St Thomas Of Villanova (6.4 miles)
• Calvary Community Church (7.3 miles)