Home Instead - Elk Grove Village, IL in Elk Grove Village, IL

Pros

• Home Instead is described as wonderful with quick caregiver placement and beloved caregivers like Maria.
• Caregivers are courteous, attentive, loving, and great listeners who provide companionship and care.
• Angie, Antoinette, Colleen, Jackie, and Sandy are repeatedly praised for being responsive, caring, and adept at matching the right caregivers.
• The team delivers consistent, reliable scheduling and fast problem resolution, giving families peace of mind.
• Caregivers and staff go above and beyond, helping with appointments, daily tasks, and personal care.
• The caregivers become like family and help clients stay safely at home with dignity.
• The service is repeatedly called a Godsend and a blessing to families, with heartfelt gratitude.
• Home Instead comes highly recommended for reliable, compassionate, and professional in-home care.

Cons

• They promised to deliver but never did.
• They chased business and offered nonsensical solutions.
• Their family's care was jeopardized by lies and misinformation.
• There was mismanagement and unethical practices.
• The reviewer had a bad experience with the paperwork on a phone, noting the documents weren't in PDF and were hard to read and sign.

Review

This Elk Grove Village Home Instead is best suited for families that want to keep a loved one at home with consistent, compassionate in?home care. It shines for seniors who value practical, day?to?day support delivered by caregivers who become familiar faces - assistance with bathing, dressing, meals, light housekeeping, transportation, and social engagement - paired with dementia or memory?care?friendly help and a structured team approach. The arrangement is especially well?matched to those recovering from a stroke, managing advancing memory issues, or needing a reliable schedule and a care partner who can coordinate medical appointments and daily routines. For families prioritizing continuity, trust, and staying in place, this agency offers a clear path to sustainable in?home living.

Those considering alternatives should be realistic about limits. If 24/7 skilled medical nursing oversight is the central need, or if a facility setting with on?site clinicians is essential, a nursing home or assisted living community may be more appropriate. Costs can escalate with high hourly demand, so budget sensitivity matters. If a loved one's temperament or privacy preferences make external caregivers untenable, or if turnover and onboarding friction persist at any agency, exploring other providers or a different care model is prudent. In short, when medical complexity outweighs the desire to stay at home, or when trust and reliability concerns emerge, alternatives deserve serious consideration.

The principal strengths lie in the people and the process. Rapid caregiver placement is common, and caregivers consistently earn praise for being courteous, attentive, and genuinely loving. Families repeatedly point to dependable scheduling, thoughtful matching, and ongoing responsiveness from the office team, especially Angie, Colleen, and Jackie, who guide care plans and adjust hours as needs evolve. The value is magnified by how the agency supports transitions - whether aligning a caregiver for rehab, coordinating appointments, or arranging light housekeeping and meal preparation - so loved ones remain engaged and comfortable. Across dozens of testimonials, caregivers become trusted companions who support independence while easing family members' burdens.

On the downside, a single negative voice noted promises not delivered and questions about mismanagement, underscoring that no service is without rare missteps. A few reviews mention onboarding frictions, particularly around paperwork, and occasional scheduling changes when caregivers are unavailable. While these are not the norm in the broader feedback, they are real considerations. The concern about inconsistent communications or slower paperwork flow is manageable with proactive engagement, clear contracts, and a defined backup plan for coverage. Weighing these alongside the broader tributes helps frame realistic expectations.

Yet the positives substantially offset the downsides. The agency's leadership emphasizes careful caregiver matching and ongoing oversight, which translates into long?term relationships - caregivers who know routines, preferences, and medical nuances, and who stay with families for years. Families report steady continuity, timely problem solving, and a level of personal connection that rivals family members. The ability to scale care up to 24/7 live?in arrangements, coupled with coordinated support for hospital visits, hospice transitions, and complex daily tasks, creates a durable framework for keeping a loved one safely at home. That depth of staffing, paired with responsive care managers, tends to mute the impact of typical scheduling hiccups.

For families weighing a decision, the practical takeaway is clear. This Elk Grove Village operation stands out for maintaining dignity, independence, and companionship in the home, backed by a team that remembers routines, milestones, and preferences. Before choosing, clarify the care model (hourly vs live?in), exact hours, back?up caregiver policies, and how care plans are updated as needs shift. Verify who will oversee the plan and how progress is communicated, and request references from families with similar needs. If those boxes are checked, this agency offers a proven blueprint to keep loved ones at home with trusted, humane, and capable support - the kind of arrangement that preserves peace of mind for the entire family.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (2.3 miles)
• Walgreens (3.4 miles)
• Walgreens (4.5 miles)
• Walgreens (4.8 miles)
• Walgreens (4.9 miles)
• Walgreens (5.1 miles)

Parks

• Olympic Park (2 miles)
• Ned Brown Preserve (3.2 miles)
• Abrahamsen Park (3.7 miles)
• Westlake Park (5.5 miles)
• Goose Lake Park (6 miles)
• Fabbrini Park (6.6 miles)
• Berens Park (6.9 miles)

Theaters

• AMC Streets of Woodfield 20 (2.7 miles)
• Addison Cinema Addison, Il (4.5 miles)
• AMC Rosemont 18 (7.1 miles)

Restaurants

• Maggiano's (2.8 miles)
• Stonewood Alehouse (2.9 miles)
• Portillo's Hot Dogs (3 miles)
• Wildfire (3.2 miles)
• Kura Revolving Sushi Bar (3.5 miles)
• Hooters (3.5 miles)
• McDonald's (3.9 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (4.4 miles)
• Starbucks (7.4 miles)

Physicians

• Arlington Eye Physicians (4 miles)
• Physicians Cosmetic Institute (5.9 miles)

Hospitals

• NCH Northwest Community Hospital (4.1 miles)
• Ascension Alexian Brothers - Behavioral Health Hospital (7.6 miles)

Places of Worship

• St Hubert Church (4.9 miles)
• Calvary Community Church (6.1 miles)
• St Thomas Of Villanova (7.4 miles)

Transportation

• Concourse C (5.1 miles)
• United Club (5.3 miles)
• Concourse B (5.3 miles)
• TSA Precheck Terminal 1 (5.3 miles)
• Terminal 1 (5.3 miles)
• Airport Transit System (5.3 miles)
• Delta Air Lines (5.3 miles)