Home Helpers of Greater Woodfield in Roselle, IL

Pros

• They had a really great experience with the agency from the start.
• Agnes was very helpful in answering questions and filling out the paperwork.
• Agnes was friendly and made the client feel comfortable and at ease.
• The staff are helpful, caring, professional and willing to help when needed.
• It is a great place to work.
• There is great cooperation; the staff are competent, helpful and nice, with very fast handling of documents.
• The people who work in this facility are awesome and very helpful.
• The staff are professional, kind and friendly.
• AUAF is awesome; the staff are very friendly, professional and helpful.
• The team is friendly and professional; they answer questions with a smile.

Cons

• The office was closed for the first appointment, and there was no explanation given for scheduling on a day they were closed.
• They described some employees as unprofessional, incompetent, and unable to communicate effectively.
• The reviewer called the service terrible.

Review

This community is best suited for families that want dependable, person-centered in-home care in Roselle and the greater Woodfield area. It excels when a senior needs steady weekday support, help with activities of daily living, and a caregiving team that can be mobilized quickly enough to reduce worry for anxious relatives. The onboarding process is practical and straightforward: paperwork is handled efficiently, questions are answered promptly, and the staff makes families feel at ease from day one. In short, for households prioritizing clarity, responsiveness, and a warm, professional care culture, this agency delivers with notable consistency.

Some families will want to consider alternatives if their needs extend beyond routine assistance or require round-the-clock medical supervision. The occasional misstep noted in a minority of reviews, such as a location being closed during a visit or calls not answered in a timely fashion, signals that reliability is not absolutely flawless in every instance. For those who demand absolute predictability, or who require highly specialized medical oversight, it pays to compare other providers with explicit guarantees around scheduling, access, and 24/7 coverage. The standout performers, however, often demonstrate that those rare hiccups are not the norm.

The strongest pros here offset most meaningful drawbacks. A cadre of caring, competent, and consistently friendly staff is repeatedly praised, with caregivers described as knowledgeable, thorough, and genuinely kind. Families report that the scheduling and paperwork flow is smooth, and that coordinators and field supervisors, often named specifically for their responsiveness and empathy, act quickly to address questions or changes. This combination reduces friction for families juggling work, medical appointments, and a loved one’s daily routines, making it a practical choice for dependable, everyday support.

Day-to-day experiences reinforce the value of a well-structured support system. Onboarding personalities like Agnes set a hopeful, organized tone from the outset, and once in motion, the team’s coordination tends to feel seamless. The network of office staff and field supervisors earns repeated praise for being approachable, respectful, and hands-on when issues arise. The strongest testimonials come from families whose loved ones seem more comfortable and engaged because of familiar caregivers and a predictable cadence of visits. These practical wins, timeliness, courtesy, and clear communication, are the backbone of choosing this agency.

For families making a decision, a few concrete steps will sharpen confidence. Confirm a dedicated coordinator for the case and ask for a concrete backup plan if the primary caregiver becomes unavailable. Request a written care plan that outlines visit frequency, specific activities, and progress checks, and insist on early visibility into any scheduling changes. If possible, trial a short-term arrangement to assess compatibility with the senior’s routines and preferences, and gather recent references from local families with similar needs. Clarify pricing structures and any fees for changes to the schedule so expectations remain aligned.

In the end, this Home Helpers operation, often appearing as Home Care Powered by AUAF, presents a compelling option for Roselle-area families seeking reliable, empathetic in-home support with strong staff continuity and responsive coordination. It is a top-tier fit for those who value a warm, professional atmosphere and a well-oiled intake-to-care process. Those whose needs include 24/7 supervision, highly specialized medical care, or unwavering scheduling guarantees may want to shop more broadly to find a model with those explicit assurances. For most families, this agency offers practical, confident care that steadily eases the daily burden of aging at home.

This part of Roselle, Illinois offers a variety of amenities that may be appealing to seniors looking for a convenient and comfortable living environment. There are several pharmacies in the area, making it easy to access medication and healthcare needs. Additionally, there are numerous parks nearby where one can enjoy nature and outdoor activities. The presence of diverse restaurants provides options for dining out, while nearby theaters offer entertainment options. Transportation services such as Metra and Delta Air Lines can facilitate travel when needed. Places of worship are also easily accessible for those seeking spiritual fulfillment. In terms of healthcare services, there are reputable physicians and hospitals in close proximity, ensuring access to quality medical care when necessary. Overall, this area of Roselle provides a well-rounded community that caters to the various needs and interests of seniors looking for a vibrant and supportive neighborhood to call home.

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.6 miles)

Parks

• Abrahamsen Park (1.9 miles)
• Olympic Park (2 miles)
• Goose Lake Park (3.2 miles)
• Westlake Park (3.7 miles)
• Ned Brown Preserve (4 miles)
• Mallard Lake County Forest Preserve (4.5 miles)
• Sheffield Park (4.9 miles)

Restaurants

• Wildfire (2.9 miles)
• Stonewood Alehouse (3 miles)
• Maggiano's (3.3 miles)
• McDonald's (3.5 miles)
• Chick-Fil-A (3.5 miles)
• Portillo's Hot Dogs (3.6 miles)
• Hooters (3.6 miles)

Theaters

• AMC Streets of Woodfield 20 (3.1 miles)
• Addison Cinema Addison, Il (3.9 miles)
• AMC South Barrington 24 (6.9 miles)

Transportation

• Metra (3.2 miles)
• Metra (4.8 miles)
• Concourse C (7.6 miles)
• Delta Air Lines (7.7 miles)
• Concourse E (7.8 miles)
• Concourse B (7.8 miles)
• Gate B2 (7.8 miles)

Places of Worship

• St Hubert Church (3.3 miles)
• Calvary Community Church (3.3 miles)
• Willow Creek Community Church (7.6 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (4.7 miles)
• Starbucks (5.3 miles)
• Starbucks (7.1 miles)
• Starbucks (7.6 miles)

Physicians

• Arlington Eye Physicians (5.6 miles)
• Alexian Doctors Building 2 (5.8 miles)
• Barrington Orthopedics (7.5 miles)

Hospitals

• Ascension Alexian Brothers - Behavioral Health Hospital (5.7 miles)
• Alexian Brothers Women and Children's Hospital (5.7 miles)
• NCH Northwest Community Hospital (5.8 miles)
• St Alexius Medical Center (5.9 miles)