Home Helpers of Greater Woodfield

Pros

• The staff is helpful, caring, professional, and readily available.
• The agency handles documents quickly and efficiently.
• The team is friendly, professional, and committed to helping clients.
• The Schaumburg office staff are welcoming and approachable.
• AUAF is described as a great place to work with supportive colleagues.
• The company cares for both employees and clients and provides excellent service.
• The staff respond promptly to questions and concerns.
• The scheduling team is accommodating and flexible with personal schedules.
• Field supervisors, such as Easter, are knowledgeable, kind, and professional.
• Clients feel comfortable and well cared for by the team.
• The overall experience with AUAF is highly positive and recommended.
• Caregivers report a supportive, appreciative work environment with clear communication.

Cons

• The first appointment was mishandled: the location was closed, there was no explanation given, and the service was described as terrible.
• The staff are unprofessional and incompetent and do not communicate effectively.

Review

Across a wide set of firsthand accounts, Home Care Powered by AUAF consistently emerges as a caring, capable, and dependable partner for families navigating caregiving. From the very start of the process to ongoing support, the reviews highlight a culture of friendly, professional service that aims to put people at ease. One recurring thread is the experience of working with Agnes, who is remembered for answering questions, guiding paperwork, and making the intake feel smooth and comfortable. The initial contact often sets the tone, and many reviewers describe Agnes as someone who stays on top of the process and helps keep everything moving forward without undue stress.

A common theme across the messages is that the staff are not only competent but genuinely caring and personable. Reviewers repeatedly describe the team as helpful, kind, and empathetic, with a willingness to go above and beyond when issues arise. Phrases like "helpful, caring, professional," "friendly and welcoming," and "the whole team is friendly and professional" appear frequently. The personnel are praised for their ability to answer questions quickly, accommodate changes to schedules, and communicate with warmth, which creates a sense of trust and reliability for clients and families.

The experience of caregiving itself with AUAF is framed positively by many respondents. Caregivers and family members report that the agency's coordination is strong, with staffing coordinators and field supervisors who are supportive, available, and proactive. The Schaumburg office is specifically noted for its welcoming atmosphere and the friendliness of its staff. Reviewers mention that the scheduling team is accommodating about personal needs, and that the staff's professionalism helps make a difficult responsibility feel manageable. In several testimonials, clients describe feeling that their loved ones are in good hands because of the clear communication and timely assistance from the AUAF team.

Several individual staff members and leaders are highlighted as outstanding. Names such as Agnieszka Duda, Easter (Daniel), Ivana, Yana, and Anna come up as standout contributors to a positive experience. People credit Agnieszka's professionalism and kindness, Easter for consistent visits and supportive supervision, and Ivana and Yana for their availability and professional demeanor. The praise extends to supervisors who regularly check in and provide reassurance, reflecting a culture where leadership is accessible and client-focused. These personal connections appear to be a significant driver of trust and satisfaction among clients and their families.

For many who work with AUAF, the organization is more than just a service provider - it is a place of meaningful employment and stable collaboration. Several reviews speak to the experience of working for AUAF as a caregiver or staff member, with statements like "Working for AUAF is awesome!" and "The staff is very friendly, professional and helpful." One long-tenured employee notes 13 years with the company, underscoring a sense of continuity, loyalty, and appreciation for a workplace that respects its staff. The sentiment of gratitude and pride in the agency's mission - caring for clients and supporting families - reaches beyond the patients and families to the people who deliver the service day in and day out.

Of course, no set of reviews would be complete without noting areas for improvement. A minority of accounts describe frustrating experiences, such as making a first appointment only to find the location closed and receiving no follow-up about the schedule. Another negative remark points to unprofessional communication from certain employees. These notes, while not reflecting the majority experience, are important reminders that there is still work to do in ensuring flawless scheduling, reliable communication, and consistent responsiveness across all locations and teams. They serve to balance the overwhelmingly positive feedback with a candid acknowledgment that perfection is a goal still in progress.

Despite the occasional hiccup, the many stories convey a robust impression of an agency that prioritizes care, respect, and practical support. Clients speak of caregivers who help their loved ones stay comfortable at home, of staff who respond quickly to questions, and of a collaborative approach that makes the caregiving journey feel more manageable. The broad consensus is that AUAF people - whether in administration, field management, or caregiving roles - are focused on delivering high-quality service while maintaining a personal touch. The combination of friendly personalities, professional competence, and a shared commitment to empathy appears to be the defining hallmark of their work.

In sum, the collection of experiences paints a picture of a company that many rely on and recommend with confidence. The initial intake, ongoing coordination, field supervision, and everyday patient care are described as consistently strong, with standout individuals who make a meaningful difference in the lives of clients and families. The enduring appreciation from caregivers and clients alike suggests AUAF's mission to provide compassionate, professional, and accessible home care continues to resonate deeply. While there is room for improvement in scheduling consistency and communication in a few cases, the overarching narrative is one of trust, dedication, and a supportive community that people are glad to be a part of.

This part of Roselle, Illinois offers a variety of amenities that may be appealing to seniors looking for a convenient and comfortable living environment. There are several pharmacies in the area, making it easy to access medication and healthcare needs. Additionally, there are numerous parks nearby where one can enjoy nature and outdoor activities. The presence of diverse restaurants provides options for dining out, while nearby theaters offer entertainment options. Transportation services such as Metra and Delta Air Lines can facilitate travel when needed. Places of worship are also easily accessible for those seeking spiritual fulfillment. In terms of healthcare services, there are reputable physicians and hospitals in close proximity, ensuring access to quality medical care when necessary. Overall, this area of Roselle provides a well-rounded community that caters to the various needs and interests of seniors looking for a vibrant and supportive neighborhood to call home.

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.6 miles)

Parks

• Abrahamsen Park (1.9 miles)
• Olympic Park (2 miles)
• Goose Lake Park (3.2 miles)
• Westlake Park (3.7 miles)
• Ned Brown Preserve (4 miles)
• Mallard Lake County Forest Preserve (4.5 miles)
• Sheffield Park (4.9 miles)

Restaurants

• Wildfire (2.9 miles)
• Stonewood Alehouse (3 miles)
• Maggiano's (3.3 miles)
• McDonald's (3.5 miles)
• Chick-Fil-A (3.5 miles)
• Portillo's Hot Dogs (3.6 miles)
• Hooters (3.6 miles)

Theaters

• AMC Streets of Woodfield 20 (3.1 miles)
• Addison Cinema Addison, Il (3.9 miles)
• AMC South Barrington 24 (6.9 miles)

Transportation

• Metra (3.2 miles)
• Metra (4.8 miles)
• Concourse C (7.6 miles)
• Delta Air Lines (7.7 miles)
• Concourse E (7.8 miles)
• Concourse B (7.8 miles)
• Gate B2 (7.8 miles)

Places of Worship

• St Hubert Church (3.3 miles)
• Calvary Community Church (3.3 miles)
• Willow Creek Community Church (7.6 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (4.7 miles)
• Starbucks (5.3 miles)
• Starbucks (7.1 miles)
• Starbucks (7.6 miles)

Physicians

• Arlington Eye Physicians (5.6 miles)
• Alexian Doctors Building 2 (5.8 miles)
• Barrington Orthopedics (7.5 miles)

Hospitals

• Ascension Alexian Brothers - Behavioral Health Hospital (5.7 miles)
• Alexian Brothers Women and Children's Hospital (5.7 miles)
• NCH Northwest Community Hospital (5.8 miles)
• St Alexius Medical Center (5.9 miles)