Abbington House

Pros

• The employees are friendly.
• The building is very clean and nice.
• If you want a great staff to care for your loved ones, you will be happy with Abbington.

Cons

• The facility is absolutely horrible.
• Staff have no knowledge of patients' diagnoses, symptoms, or medications.
• They do not communicate with families and frequently do not answer the phone.
• Administrators and social workers are described as incompetent.
• A new patient may not see a doctor for weeks, risking serious medical issues.
• Patients are sent to hospitals without notifying the family, and hospital placement information is often incorrect.
• They write false or damaging reports about patients, accusing them of theft or fighting.
• They push patients from one hospital to another and refuse to readmit or coordinate care properly.
• It is a for-profit facility that prioritizes profit over patient care and discharge planning.
• The food is atrocious - high in carbs and low in nutrition.

Review

What emerges from these accounts is a troubling portrait of a facility where communication problems, management missteps, and questions about the quality of care recur across many families and patients. Several reviewers insist that what they experienced matched - or even exceeded - the negative comments already circulating about the place. They describe a pattern of frustration: promises that are not kept, information that is not shared with families, and a sense that the facility's leadership may be more focused on paperwork or metrics than on the day-to-day well-being of residents. The overarching tone is one of caution, with a belief that more oversight and accountability would likely benefit residents and their families.

A central thread in the criticisms is the handling - or mishandling - of medical care. In multiple accounts, patients were placed in the facility yet did not receive timely medical evaluation from a doctor, sometimes for weeks. Families recount that diagnoses and symptom understanding were not adequately addressed, and medications were not consistently managed according to professionals' recommendations. The lack of proactive medical oversight appears to be intertwined with poor communication with families: frequent calls to the facility's front desk were said to go unanswered, or to be met with short, unhelpful responses such as "I don't know." In one instance, a patient's transfer to a hospital occurred without notifying the family of which hospital they were being admitted to, forcing families to hunt across the city to locate their loved one. The problem was compounded by reports of incorrect hospital referrals and referrals that did not appear to have been properly vetted, leading to a sense of chaos and uncertainty about a patient's care plan.

The reviews consistently describe a troubling discharge and placement process. Patients who should have been evaluated or stabilized by a doctor remained in limbo for long periods, and then were sent to hospitals with little coordination or forward planning. In some cases, families were told that the facility could not accept the patient back after a hospital visit, leaving the individual without a clear next step. One reviewer summarized the frustration by noting that a single patient was moved more than once in a short span, with staff apparently passing responsibilities back and forth rather than ensuring continuity of care. The pattern of moving patients to different hospitals or facilities without a well-communicated, patient-centered plan elevates concerns about safety, especially when delirium, brain injury, and wandering are involved.

Environmental and safety concerns are also a recurring theme. Several reviewers point to a facility that feels rundown and not conducive to a tranquil recovery or ongoing rehabilitation. The location itself - described as being across from a train station in one account - adds another layer of safety considerations. There are anecdotes of elevator renovations that prompted relocations on short notice, as well as cases where personal belongings, like a framed photo, were lost in the process. The most alarming stories involve a patient with brain injury who wanders and experiences delirium; reviewers warn that moving such patients between facilities and hospitals can exacerbate their confusion and compromise their safety. Taken together, these comments paint a scene where environmental instability compounds medical and communication problems.

Hospitality and staff professionalism receive mixed treatment. Some reviewers acknowledge friendly staff members, but they describe a broader culture that may be swayed by the facility's for-profit status. Language barriers and perceived lack of English proficiency among some staff members at critical moments complicate conversations with families and patients who rely on clear explanations about care plans. Front-desk experiences ranged from curt or unhelpful to outright rude, including instances where calls were not returned or conversations were conducted with visible frustration. A particular account describes a hiring encounter where professional conduct in an interview setting was questioned, suggesting that some management practices may not align with high standards of patient care or respectful communication. In short, while a few staff members are praised, several families feel that management and frontline communication fail to meet expectations for a facility tasked with safeguarding vulnerable residents.

Questions of care quality and nutrition also surface in these narratives. A recurring complaint is that the facility prioritizes bed turnover and discharge metrics over resident well-being, with reports that food is high in carbohydrates and lacking in nutritional balance. The implication is that dietary choices reflect billing incentives rather than clinical nutrition needs, contributing to a sense that the facility's operations prioritize financial considerations over everyday care. Alongside concerns about nutrition are reports of inconsistent personal care, such as infrequent showers and lapses in basic attention to residents' comfort and hygiene. The combination of perceived cost-cutting measures and gaps in basic care fosters distrust among families who worry about whether their loved ones are receiving the attention and nourishment they require.

Amidst the broad pattern of complaints, there are a few sharper, more individualized anecdotes that families recount with particular detail. Names surface in memories of interactions, from a nurse and a CNA who stood out for their helpfulness to others who are remembered for tensions and conflicts with management. Specific incidents - such as accusations that a patient was stealing or causing trouble, only for follow-up hospitals to report different or neutral findings - add to a sense of miscommunication and possible document mix-ups. One reviewer recalls a nurse by name in a moment of tension, another describes a personal item lost in haste during a move, and several accounts mention that a patient's calls or messages to the facility were left unanswered. Taken together, these granular episodes underscore a perception of inconsistency in staff accountability and reliability.

Despite the breadth of negative experiences, there are mentions of moments of positive service - glimmers of what good care could look like when staff are attentive and compassionate. A few reviews praise a clean building and the existence of staff who genuinely aim to help, suggesting that the facility is capable of delivering better care under the right conditions. Yet these positives appear to be outweighed by the persistent concerns about medical oversight, communication failures, safety risks, and the impact of organizational practices on patients with complex needs. The overall impression is that the facility struggles with aligning its operations, clinical care, and family communication in a way that reliably protects and supports residents, especially those who are most vulnerable.

For families evaluating this facility, the threads of experience shared here point to a need for careful due diligence. There is a clear emphasis on the importance of proactive medical oversight, transparent and timely communication with families, rigorous safety practices, and attention to the day-to-day needs of residents - especially those with brain injuries, delirium, or mobility challenges. While not every account paints a uniformly bleak picture, the accumulated experiences suggest a pattern of gaps that merit closer scrutiny by oversight bodies, prospective residents, and their loved ones. If you are considering this facility, it would be prudent to visit with a clear checklist: request to meet with both the medical director and the administrator, review recent incident and discharge records, verify hospital transfer protocols, observe how staff communicate with families, and assess the facility's environmental safety and cleanliness firsthand.

This part of Roselle, Illinois offers a variety of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment. With several parks nearby, such as Goose Lake Park and Mallard Lake County Forest Preserve, residents can enjoy outdoor activities and recreational opportunities. There are also multiple pharmacies in close proximity for easy access to medication and healthcare needs. Public transportation options, including Metra train stations, make it convenient for seniors to travel around the area. Places of worship like Calvary Community Church provide spiritual fulfillment, while a range of dining options like Popeyes Louisiana Kitchen and Portillo's Hot Dogs offer diverse culinary experiences. In addition, there are reputable hospitals and physician offices nearby for healthcare support when needed. Overall, this area provides a well-rounded community that prioritizes the comfort and convenience of its senior residents.

Parks

• Goose Lake Park (1.5 miles)
• Westlake Park (2.7 miles)
• Mallard Lake County Forest Preserve (2.8 miles)
• Abrahamsen Park (2.8 miles)
• Olympic Park (3.6 miles)
• Sheffield Park (4.8 miles)
• Bartlett Park (5.4 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.3 miles)
• Walgreens (3.4 miles)
• Walgreens (3.6 miles)
• Walgreens (3.6 miles)

Transportation

• Metra (1.9 miles)
• Metra (3.5 miles)
• Metra (7.4 miles)
• Metra Train Station (7.4 miles)
• Concourse C (8.8 miles)
• Delta Air Lines (8.9 miles)

Places of Worship

• Calvary Community Church (2.6 miles)
• St Hubert Church (3.9 miles)
• Willow Creek Community Church (8 miles)
• College Church (8.1 miles)

Restaurants

• Popeyes Louisiana Kitchen (3.3 miles)
• Chick-Fil-A (3.4 miles)
• Popeyes Louisiana Kitchen (3.5 miles)
• McDonald's (3.6 miles)
• Portillo's Hot Dogs (3.8 miles)
• Sonic Drive-In (4.2 miles)
• McDonald's (4.3 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Starbucks (5.7 miles)
• Starbucks (6.7 miles)
• Starbucks (7 miles)

Theaters

• Addison Cinema Addison, Il (3.8 miles)
• AMC Streets of Woodfield 20 (4.6 miles)
• AMC South Barrington 24 (6.9 miles)

Hospitals

• Ascension Alexian Brothers - Behavioral Health Hospital (5.7 miles)
• Alexian Brothers Women and Children's Hospital (5.7 miles)
• St Alexius Medical Center (5.8 miles)
• NCH Northwest Community Hospital (7.4 miles)
• Central Dupage Hospital - Mother & Baby Pavilion (8.4 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (8.5 miles)
• Central Dupage Hospital (8.5 miles)

Physicians

• Alexian Doctors Building 2 (5.8 miles)
• Barrington Orthopedics (6 miles)
• Wheaton Eye Clinic (6.9 miles)
• Arlington Eye Physicians (7.2 miles)
• Dupage Medical Group (7.4 miles)