Abbington Rehab & Nursing Center
Save31 West Central, Roselle, IL 60172
For more information about senior living options: (844) 490-3973
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A chorus of troubling experiences paints a troubling portrait of this facility. Across multiple reviews, families describe a pattern of neglect, mismanagement, and a for-profit mindset that seems to overshadow the needs of residents. Several writers insist that the core issue is not isolated incidents but a systemic failure: staff who appear overwhelmed, administrators who seem unable to ensure consistent care, and a culture that places paperwork and referrals ahead of actually meeting patients' medical and emotional needs. The recurring theme is a sense that promises are not kept, and promises to protect and advocate for patients fall by the wayside in the daily grind of turnover, transfers, and bureaucracy.
Communication, or the lack thereof, emerges as one of the most persistent problems. Families report that staff do not keep relatives informed about diagnoses, symptoms, or changes in treatment plans. Phone calls are described as something that are answered reluctantly, if at all, with accounts of staff hanging up or avoiding calls. Referrals and medical handoffs appear to be mishandled - instructions sent with patients are not followed, and questions about what a patient needs frequently go unanswered with the reply "I don't know." This breakdown in communication extends to discharge planning, where families say their loved ones are moved or sent to hospitals without clear notification of the destination, leaving relatives scrabbling to locate their loved one in a city-wide maze.
Medical oversight and patient safety are central concerns for many reviewers. New patients are said to wait weeks for a doctor's evaluation, even when delirium, wandering, or brain injury complicate the residents' conditions. There are repeated accounts of patients being transferred to hospitals without adequate coordination, or with conflicting information about why the transfer occurred and which hospital is responsible. In several cases, hospitals indicated there was no open bed or no proper referral, suggesting that transfers may be mishandled rather than appropriately coordinated. The consequences described range from worsening confusion to potentially dangerous delays in treatment, underscoring fears that medical care is not being reliably prioritized.
Discharge practices and the handling of resident transitions are described as particularly troubling. Some reviewers recount being told a patient would be returned or readmitted, only to be told later that the facility could not take the patient back. Others describe being left without a place to go after being discharged or moved, with the facility passing the responsibility onto hospitals or other providers. This pattern of passing the buck creates real anxiety for families who must navigate an already stressful process, often while the resident's health and safety hang in the balance.
Individual incidents illustrate a broader sense of neglect and mismanagement. There are reports of a facility moving a frail, elderly grandmother during renovations with little notice, losing a cherished photograph in the process, and showing a lack of accountability when mistakes occur. Some reviewers allege the facility has written negative reports about a patient to justify actions taken elsewhere, while the patient's actual behavior at hospitals did not match those reports. There are also stories of belongings going missing, a chair malfunctioning, and communication gaps that leave families feeling unheard and powerless. Such anecdotes reinforce a perception that residents are not treated with respect or as centers of care but rather as items on a managed list.
Language barriers, professionalism, and even the overall culture of the facility surface in several accounts. While some staff are described as friendly, others point to a profit-driven environment where the primary aim is to maximize funding rather than patient welfare. There are references to unprofessional conduct by management, including a hiring process that appeared chaotic and lacking in closed-door professionalism. The repeated juxtaposition of "nice on the surface" with "doing the opposite when challenged" creates a complex picture: moments of kindness exist, but they do not seem to translate into reliable, high-quality care.
Physical conditions and daily life at the facility receive mixed reviews, too. A portion of the feedback condemns cleanliness levels as well as food quality - describing meals as high in carbohydrates and low in nutrition. Others insist the building is well maintained and clean. The contrast suggests a facility with a volatile mix of conditions that can shift from one patient to the next and from one shift to another, leaving families uncertain about what to expect from day to day.
A few reviews offer a counterpoint, highlighting positive experiences and advocating for the staff who genuinely care. Some quote friendly employees or describe moments when caregivers were responsive or errors were addressed after a complaint. Yet these instances seem to stand in stark relief against a much louder chorus of dissatisfaction. For prospective families, the overall message is clear: there is a strong perception that the facility's motives, processes, and day-to-day execution are not reliably aligned with the best interests of residents.
Taken together, the reviews present a troubling narrative about a facility that many families believe errs on the side of profit rather than compassionate care. The overarching warnings - from failed communications and unsafe transfers to persistent questions about discharge planning and accountability - create a strong call for caution. While there are occasional positives in the stories, the prevailing sentiment is that potential residents and their families should proceed with extreme diligence, seek second opinions, and advocate relentlessly for direct, clear communication and robust medical oversight if they consider this facility.
Abbington Rehab & Nursing Center is a premier assisted living community located in the peaceful town of Roselle, IL. Our community offers a wide range of amenities and care services to ensure our residents receive the utmost comfort and support.
For our residents' convenience and well-being, we provide a variety of amenities such as a beauty salon for pampering, cable or satellite TV for entertainment, and a fully furnished living space for comfort. We also offer a computer center for digital enjoyment, a gaming room for recreational activities, and a small library for leisurely reading. Our residents can stay connected with their loved ones through telephone and Wi-Fi/high-speed internet services.
At Abbington Rehab & Nursing Center, we take pride in providing top-notch care services. We have a 24-hour call system in place as well as round-the-clock supervision to ensure our residents' safety and security. Our dedicated staff is trained to provide assistance with activities of daily living, including bathing, dressing, and transfers. We also offer specialized diabetes diets and cater to other special dietary restrictions. Medication management is available to ensure our residents' health needs are met.
To keep our residents socially engaged and mentally stimulated, we offer various activities such as fitness programs to promote physical wellness and planned day trips for exploration outside the community. Resident-run activities allow individuals to showcase their talents and interests, while scheduled daily activities create opportunities for socializing with fellow residents.
Our location is also advantageous with several amenities nearby. Two cafes provide options for dining out or meeting friends for coffee. Six parks offer tranquil spaces for outdoor recreation and nature walks. There are also twelve pharmacies within reach to fulfill medication needs promptly. For dining options beyond our restaurant-style dining room, sixteen restaurants nearby cater to different tastes. Two transportation options make it convenient to travel around town or visit loved ones at ease. Additionally, there are two places of worship nearby for spiritual fulfillment and two theaters providing entertainment options.
Abbington Rehab & Nursing Center promises a comfortable, supportive, and engaging assisted living community for individuals seeking an enriching lifestyle.
Abbington Rehab & Nursing Center is located at 31 West Central, Roselle, IL 60172 in DuPage County, Illinois
Abbington Rehab & Nursing Center on seniors.fyi includes 4 photos including images showing interior, hallway, building, awning, entrance, landscaping, lighting, architecture, and more.
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