Maxim Healthcare

Pros

• The staff are friendly and always available to address issues.
• Therapists and nurses are great and go out of their way to meet patients' needs.
• Calvin the OT and Audrey the ST were very good.
• Holistic Health demonstrates compassion and selfless service to patients in need of skilled care.

Cons

• They describe the care as horrible.
• They say the patient was discharged without being informed.
• They report the PT therapist stayed for only about 20 minutes.
• They state that the care coordinators and other professionals were difficult to understand and that care was nonexistent and incompetent.
• They note the nurse's aide visits occurred only twice over several months.
• They characterize the company as terrible.
• They express that they wish they had known sooner.

Review

The collection of comments paints a picture of a home health system that can feel both highly effective and deeply frustrating, depending on who you interact with and what moment in the care journey you happen to experience. On the positive side, several reviews celebrate the human side of the service: a staff that is "terrific," "friendly," and consistently available to address issues, and clinicians who are described as genuinely committed to patient well-being. In these accounts, therapists and nurses emerge as the backbone of good care, with a willingness to go the extra mile to meet patients' needs and to respond to concerns in a timely manner.

Within the same set of impressions, the care delivered by certain members of the team is highlighted as exemplary. The therapists and nurses are repeatedly praised for their dedication, and the sentiment is that they contribute significantly to the patient experience when they are engaged and proactive. This sentiment about high-quality clinical care stands in contrast to other parts of the service that some reviewers felt were lacking, underscoring that the clinical expertise of individual providers can shine even when the broader system struggles in other areas.

Yet, not all feedback aligns with those positive notes. One strongly negative account targets a specific provider - Holostic Home Helath - in which the reviewer expresses a wish to grant zero stars for the experience. The concerns are pointed and concrete: care that feels horrible and disjointed, a discharge from the service that occurred without any communication to the patient or family, and a physical therapy visit that lasted only about 20 minutes. In the same critique, the reviewer concedes that two clinicians - Calvin the occupational therapist and Audrey the speech therapist - performed well, suggesting that quality varied by professional discipline and individual practitioner rather than being uniformly deficient.

The same negative review expands into concerns about the administrative and coordination side of care. The reviewer describes care coordinators and other professionals on the phone as difficult to understand, which for them translated into care that felt nonexistent and incompetent. There is a clear sense of disconnect between the patient and the administrative machinery, as the reviewer points to communication barriers and an overall impression that the care coordination dimension was not just imperfect but unhelpful. The nurse's aide is mentioned as a missing link in consistent in-person support, with visits reportedly occurring only twice over several months, which compounds the sense of neglect and uneven service.

Taken together, these experiences sketch a provider whose clinical staff can be outstanding but whose organizational and communication systems, at times, fail to match that level of care. The heavy emphasis on discharge communication - or the lack thereof - appears to be a recurring pain point, as does the regularity and reliability of supportive personnel such as nurse's aides. The contrast between a few highly competent clinicians and a broader system that occasionally feels opaque or inattentive underscores a pattern that can leave families feeling uncertain about what to expect next, even when the bedside care has moments of real quality.

In another portion of the feedback, there is a markedly positive sentiment about Holistic Health, presenting a different face of the organization. This voice asserts that the provider operates with compassion and selfless service toward patients in dire need of skilled care. The praise frames the organization as a source of genuine, patient-centered support in challenging circumstances, suggesting that when the mission aligns with attentive, compassionate care, the experience can be deeply meaningful and effective.

What emerges from these varied comments is a nuanced portrait. There are clear instances of excellent bedside care and personal attention from therapists and nurses, which can make a tangible difference in a patient's daily life and recovery. At the same time, the experiences recounted about discharge practices, the consistency of visits, and the clarity of communication highlight vulnerabilities in the organizational side of the operation. The overall message is not a uniform verdict but a spectrum: moments of high-caliber clinical engagement paired with periods of coordination gaps and communication challenges.

For families navigating the care process, the mixed feedback points to a practical takeaway. It may be important to delineate expectations early, request detailed care plans, and verify visit schedules and discharge procedures in writing. Engaging actively with both the clinical team and the care coordinators, and seeking out the recommendations of well-regarded clinicians within the network, could help ensure that the strengths in bedside care are matched by clear, reliable coordination. The testimonials together remind us that compassionate, skilled care exists within the organization, but that sustaining consistently excellent service requires strong, clear systems to support that care at every step.

This part of Des Plaines, Illinois offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies such as Walgreens and Rise Dispensaries nearby, access to medication and healthcare services is easily accessible. The variety of restaurants like McDonald's, Portillo's Hot Dogs, and Berghoff Cafe provide a selection of dining options for different tastes. Additionally, proximity to transportation hubs like O'Hare Multi-Modal Facility and CTA allows for easy travel within and outside of the city. For entertainment, there are several theaters like AMC Rosemont 18 and parks such as Portage Park and Independence Park for leisure activities. Healthcare facilities including Glenbrook Hospital and NCH Northwest Community Hospital are also within reach for medical needs. Overall, this area offers a well-rounded environment with essential services tailored towards senior living.

Pharmacies

• Walgreens (1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• Rise Dispensaries Niles (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.7 miles)
• Walgreens (3.8 miles)

Restaurants

• McDonald's (1.1 miles)
• Beacon Tap (1.7 miles)
• Portillo's Hot Dogs (2.4 miles)
• Tortas Frontera by Rick Bayless (2.7 miles)
• Berghoff Cafe (2.9 miles)
• Panda Express (3.4 miles)
• Raising Cane's Chicken Fingers (4.3 miles)

Physicians

• Physicians Cosmetic Institute (1.1 miles)
• Resurrection Medical Center Professional Building (3.2 miles)
• North Shore Physicians Group (6.5 miles)
• Arlington Eye Physicians (7.7 miles)

Transportation

• O'Hare Multi-Modal Facility (1.3 miles)
• Cta (2 miles)
• Terminal 5 (2.7 miles)
• SAS Business Lounge (2.7 miles)
• Concourse L (2.7 miles)
• United Club (2.7 miles)
• Admirals Club (2.7 miles)

Theaters

• AMC Rosemont 18 (2.1 miles)
• AMC Village Crossing Theatre (5.4 miles)
• AMC Streets of Woodfield 20 (8.6 miles)

Hospitals

• Glenbrook Hospital (5.7 miles)
• Gottlieb Memorial Hospital (7.1 miles)
• Loyola Medicine Transport (7.1 miles)
• NCH Northwest Community Hospital (7.4 miles)

Cafes

• Starbucks (6.4 miles)
• Starbucks (7.1 miles)

Parks

• Portage Park (6.8 miles)
• Berens Park (7.9 miles)
• Clarkson Park (7.9 miles)
• Ned Brown Preserve (8.4 miles)
• Independence Park (8.5 miles)
• Olympic Park (8.5 miles)
• Lake Arlington (8.7 miles)