Omni Home Care

Pros

• Naquita Sanford went beyond her duties to ensure the client was helped with Medicaid and SNAP benefits.
• Naquita Sanford was excellent in resolving the client's issues, providing relief from the burden.

Cons

• The client experienced a five-hour window for an at-home appointment with a no-show and no call.
• The second appointment arrived late.
• As of October 20, there were still no results to increase home healthcare hours.
• The supervisor Ms. Bolden failed to return phone calls, leaving messages unanswered.
• The company is described as very unprofessional.
• Families report missed appointments and unanswered calls for over a month, often having to contact the Department of Aging.
• A case manager claimed that paperwork was still sitting on a supervisor's desk, indicating a lack of respect for elderly clients.

Review

The collection of experiences shared paints a troubling picture of in-home health services for elderly and disabled clients. Across several accounts, people describe a pattern of unreliability and delay that leaves vulnerable family members without the care they need. One recurring thread is the broken promise of timely service: five-hour appointment windows that end with a no-show and no call, followed by other appointments that run late or fail to materialize at all. The frustration isn't just about schedule hiccups; it's about the real-world consequences for an aging population that relies on consistent in-home care to stay independent and safe.

Communication gaps appear to be a central problem. Numerous reviewers report repeated attempts to get answers or schedule help, only to be met with voicemail or silence. A supervisor named Ms. Bolden is highlighted by several people as someone who promises to return calls but never does. The effect of this is a sense of being left in limbo, with urgent needs for more hours and services left unresolved for weeks or months. The tone throughout these accounts is one of escalating desperation, especially for those who are 71 years old or older and depend on home healthcare to manage daily living activities and medical needs.

The impact on families is tangible and distressing. For some, the search for home care has stretched from October into the following months, with no clear path to securing additional hours or new workers. In one particularly pointed case, a family was still waiting for results to increase their hours as of October 20, despite ongoing efforts to obtain help. When the elderly loved ones are dealing with conditions like dementia or Alzheimer's, the lack of reliable home services translates into anxiety, safety concerns, and disrupted routines. There are also mentions of being told that paperwork is stalled on supervisors' desks, suggesting internal bottlenecks that keep necessary approvals in limbo for extended periods.

The pattern extends beyond individual cases and touches several households. Some reviewers describe a situation where there seems to be only one location serving their address, which compounds the frustration of missed appointments and poor communication. In certain instances, families have felt compelled to involve outside entities, such as the Department of Aging, in an effort to obtain the services they've been promised. There are even references to trying to reach a manager - only to encounter familiar names like Sharon, which underscores the sense that leadership issues are part of the ongoing problem. The sense many readers take away is that the bureaucracy surrounding elder care is hindering access to the care that is legally and ethically expected to be provided.

A broader sense of systemic frustration is evident in the language used by reviewers. Phrases like "bureaucracy and red tape" and the notion that "the 99% have to endure" suggest that several people feel their time, money, and loved ones' well-being are caught in a frustrating maze with little transparency or accountability. The disillusionment is intensified by repeated experiences of being told what you want to hear on the phone, while tangible help remains out of reach. For families already stretched thin by caregiving responsibilities, these delays compound stress, financial concerns, and the emotional burden of watching a loved one wait for critical support.

Amid the widespread frustration, there is a glimmer of positivity from a single individual: Naquita Sanford. One reviewer commends her for going above and beyond in helping sort out Medicaid and SNAP benefits, expressing relief and gratitude for the resolution of those burdens. This instance stands out as a rare counterpoint to the otherwise negative experiences, suggesting that while the organization as a whole may be perceived as underperforming, dedicated staff members can still make a meaningful difference in specific circumstances. The praise for Naquita Sanford highlights the potential for compassionate, effective assistance within the same system that many find severely lacking.

Overall, the sentiment conveyed is urgent and troubling. Parents, grandparents, and other loved ones who rely on home health services are depicted as repeatedly disappointed by missed appointments, late responses, and slow or non-existent progress on securing additional hours or new care providers. The message is clear: for elderly and disabled clients, timely, reliable, and compassionate in-home care is not a luxury - it is a necessity that directly affects safety, independence, and dignity. The reviewers express a strong wish for accountability and reform, even suggesting state-level intervention should be considered if service standards cannot be improved.

This part of Chicago, Illinois offers a variety of amenities and services that make it a comfortable and convenient location for senior living. There are several restaurants nearby such as Buona Restaurant & Catering and Horse Thief Hollow, providing options for dining out or catering services. In terms of healthcare, there are multiple pharmacies in close proximity, as well as hospitals like Little Company of Mary Hospital and Advocate Christ Outpatient Pavilion within a few miles. Places of worship like Beth Eden Baptist Church and Holy Name Of Mary Church offer spiritual support for residents. Additionally, transportation options include Metra stations and access to Chicago Midway International Airport for easy travel. For leisure activities, there are cafes like Panera Bread and parks such as Harr Park and Jackson Park for outdoor recreation. Overall, this part of Chicago provides a well-rounded community with essential services for seniors looking to settle in the area.

Restaurants

• Buona Restaurant & Catering (0.4 miles)
• Horse Thief Hollow (0.6 miles)
• Wendy's (1.3 miles)
• White Castle (1.8 miles)
• Firewater Saloon - Mount Greenwood (1.9 miles)
• McDonald's (2 miles)
• SImply Southern Soul Food (2.3 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.1 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.6 miles)
• Walgreens (3 miles)

Transportation

• Metra - Morgan Park / 115th Street (0.8 miles)
• Metra - 107th Street (3.7 miles)
• Atlantic Aviation (6.9 miles)
• 59th st Junction (6.9 miles)
• Cta (7 miles)
• Chicago Midway International Airport (MDW) (7.1 miles)
• Concourse B (7.2 miles)

Places of Worship

• Beth Eden Baptist Church (1.3 miles)
• Holy Name Of Mary Church (1.3 miles)
• Mosque Foundation (6.5 miles)
• Palos Islamic Center (7.2 miles)
• St Philip Neri Parish (7.4 miles)

Hospitals

• Little Company of Mary Hospital (2 miles)
• Advocate Christ Outpatient Pavilion (3.2 miles)
• Advocate Children Hospital-Hope Pavilion (3.3 miles)
• Ingalls Memorial (6.1 miles)
• Advocate Trinity Hospital (6.3 miles)
• St Bernard Hospital (6.3 miles)
• Palos Community Hospital (7 miles)

Cafes

• Panera Bread (2.7 miles)
• Corner Bakery Cafe (3.4 miles)
• Starbucks (6.9 miles)
• Starbucks (7 miles)

Parks

• Harr Park (4.7 miles)
• Jackson Park (7.6 miles)
• Washington Park (7.6 miles)
• South Shore Cultural Center (7.9 miles)
• Calumet Park (7.9 miles)
• Osaka Garden (8.1 miles)
• Wooded Island (8.2 miles)

Physicians

• Family Christian Health Center (6.1 miles)