Belhaven Nursing & Rehab Center in Chicago, IL
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Information last verified:
11401 South Oakley Avenue, Chicago, IL 60643
For more information about senior living options: (844) 490-3973
Belhaven is located in the beautiful Beverly neighborhood of Chicago. It serves a variety of needs from clinical services to memory care. The staff are very dedicated to the residents, and many have been working at the building for years. Belhaven is a great option for nursing care. The staff were professional and nice during a short-term rehab stay. The environment is welcoming, and residents would return in the future if needed. The administrator is very hands-on and accessible, and the staff are friendly and compassionate. The administrator goes above and beyond every time. The dementia unit and wound care team are great. The first impression includes helpful receptionists and pleasant, helpful admissions and finance staff. The location is great, with a well-kept outdoor area for residents.
The facility is described as terrible and dirty, with a persistent urine smell. The staff are repeatedly labeled rude, unprofessional, and uncaring toward residents. Call lights are ignored and residents are left waiting for help for long periods. Administration is said to be unresponsive, with calls and emails going unanswered and people placed on hold. The place is severely understaffed, leading to missed meals, unattended residents, and neglect. Residents have developed bedsores and wounds that were not promptly treated. Rooms and common areas are dirty, with broken furniture, peeling paint, and infestations (roaches, bed bugs, mice) reported. Meals are described as insufficient or of very poor quality. The environment is portrayed as depressing and prison-like, lacking dignity for residents. Numerous reviewers warn to avoid placing loved ones there and suggest the facility should be closed.Belhaven Nursing & Rehab Center is best suited for families that want a Chicago-area option in the Beverly neighborhood with memory care and rehab capabilities, and that are prepared to oversee care closely. It can work for residents who value a convenient location, a pleasant neighborhood setting, and care teams that in some shifts display dedication and stability. However, it is not the right pick for families requiring consistently high-quality care, reliable communication, and meticulously clean facilities without close monitoring and advocacy.
Pros that matter in a decision include a staff that many reviewers describe as devoted, with several caregivers remaining at the building for years. The dementia unit and wound-care teams are highlighted as notable strengths in some reviews, and the administration is repeatedly praised for being hands-on and accessible. The location offers an attractive neighborhood environment and a reasonably inviting campus, with outdoor space that family members can appreciate and use for visits or supervised activities. For short-term rehab or ongoing nursing needs where a family can stay actively involved, these elements provide meaningful value.
Yet the cons loom large and frequently. A persistent theme across reviews is under-staffing and inconsistent responsiveness, with call lights left unanswered and family calls sometimes not returned. Numerous accounts describe dirty rooms, odors, and sanitation lapses, including reports of urine odors, soiled residents, and decaying cleanliness in common areas. Communication failures with families, including on-call hold times and unreturned messages to administrators or the director of nursing, further erode trust. Some families allege unsafe conditions, glitches in equipment, unusable rooms, and, in the most severe instances, wounds or deterioration that should have been preventable with timely care. The tone and behavior of some staff members are called into question, and several accounts describe rude or dismissive interactions that undermine resident dignity.
These competing signals matter because the most serious risks are tied to staffing consistency, hygiene, and proactive care. The confirmed positives, therapies that improve mobility, attentive dementia care in specific teams, and a hands-on administrator, do not automatically offset the systemic gaps described by families who saw residents go days without meals or care, or who watched call lights go unaddressed. The contrast is unmistakable: occasional pockets of good care and professional demeanor exist, but they are uneven and not reliably sustained across shifts, days, or departments. In practical terms, the facility can be a workable choice for a family prepared to advocate aggressively, demand clear care plans, and insist on timely responses, yet it cannot be trusted as a hands-off solution.
Alternatives should be seriously considered for anyone whose tolerance for inconsistency is low or who suspects higher risk for neglect. Prospective residents who require stringent assurance of safety, thorough hygiene, and predictable daily routines will likely find better alignment elsewhere. Those who cannot commit to frequent in-person oversight, or who rely on steady, prompt assistance to avoid falls, pressure injuries, or missed medications, should look at other options with stronger state inspection histories and consistently documented staffing coverage. Families should not rely on favorable marketing or a few positive anecdotes as a proxy for ongoing quality of life and safety.
For families continuing with Belhaven, a disciplined, proactive approach is essential. Schedule multiple, unrestricted tours, including timing across different shifts, and insist on meeting the director of nursing and the administrator to audit how issues are handled in real time. Request and review the latest state survey results, deficiency histories, and the most recent care plans for the specific loved one, with explicit expectations around call-light response times, restroom assistance, feeding, repositioning, and wound care. Demand a formal introduction to the therapy team and a clear daily schedule, so transitions between therapy, meals, and activities are transparent. Finally, build in a concrete contingency plan, local alternative facilities to transition to if call-response or cleanliness standards lapse, and designate a trusted family member or representative to conduct regular check-ins and coordinate with staff. Belhaven can be a workable match for some, but only for families prepared to demand accountability and to navigate potential inconsistencies with vigilance, because the balance of pros and cons is heavily weighted toward the latter.
221 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (8 miles away) Chicago O'Hare International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Belhaven Nursing & Rehab Center in Chicago, IL is a vibrant and welcoming assisted living community that offers a range of amenities and care services to cater to the needs of its residents.
Our residents can enjoy access to various amenities designed to enhance their daily lives. Our beauty salon ensures that our residents can always look and feel their best, while the availability of cable or satellite TV provides entertainment options within the comfort of their own rooms. Our community-operated transportation service makes it easy for residents to explore the surrounding area, whether it be for shopping, dining, or other recreational activities. For those looking to stay connected with the digital world, our computer center and Wi-Fi/high-speed internet are readily available.
Mealtimes are an enjoyable experience at Belhaven Nursing & Rehab Center. Our dining room offers restaurant-style dining where residents can indulge in delicious meals prepared by our skilled culinary team. Special dietary restrictions are also taken into consideration, ensuring that everyone's nutritional needs are met.
We understand the importance of staying physically active and mentally engaged. That's why we offer a fitness room and wellness center where residents can participate in various exercise programs tailored to their abilities. Planned day trips and resident-run activities provide opportunities for socialization and leisure pursuits.
At Belhaven Nursing & Rehab Center, we prioritize the well-being of our residents with 24-hour supervision and assistance available whenever needed. Our experienced staff is trained in providing assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services ensure that medication schedules are adhered to accurately.
Located conveniently near cafes, pharmacies, restaurants, places of worship, and hospitals, our community offers ease of access to essential services and resources.
Overall, Belhaven Nursing & Rehab Center is dedicated to providing a comfortable and supportive environment where seniors can thrive while receiving personalized care services tailored to meet their individual needs.
Belhaven Nursing & Rehab Center is located at 11401 South Oakley Avenue, Chicago, IL 60643 in Cook County, Illinois
Belhaven Nursing & Rehab Center on seniors.fyi includes 6 photos including images showing interior, exercise equipment, seating, artwork, dining, lighting, exercise room, physical therapy, and more.
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Interior
Living Room
Dining
Kitchen
Artwork
Physical Therapy
