Belhaven Nursing & Rehab Center

Pros

• The receptionists at Belhaven Nursing & Rehab Center were extremely helpful and provided excellent assistance.
• The admissions director was pleasant and very knowledgeable, making the process easier to understand.
• The finance person effectively explained the costs and expectations for families considering care options.
• The facility is located in a beautiful upper middle-class neighborhood, making it accessible for family visits.
• The exterior of the building has a dormitory-like appearance that suggests a welcoming environment.

Cons

• The living conditions were appalling, with the resident being naked and covered in feces.
• The facility was poorly maintained, featuring broken furniture, missing tiles, and unclean drapes.
• Staff failed to respond adequately when assistance was requested for the resident's hygiene.
• Communication from the facility was nonexistent, leading to confusion about the resident's transfer to the ER.
• Family members faced challenges reaching staff by phone, as calls went unanswered or disconnected.
• The overall environment was overwhelmingly unpleasant due to persistent odors of fecal matter and urine.
• Despite initial pleasant impressions from certain staff members, the deteriorating conditions overshadowed any positive aspects.
• Family members unanimously rejected the facility as a suitable place for their loved one due to its poor state of cleanliness and care.

Review

The experience of visiting Belhaven Nursing & Rehab Center reveals a stark contrast between initial impressions and the harsh realities that lay beneath the surface. At first glance, the facility appears to be well-maintained, situated in a picturesque upper-middle-class neighborhood that many would find appealing. Visitors are greeted by friendly receptionists and an admissions director who makes an effort to guide them through the process with warmth and efficiency. The financial staff is equally commendable, offering clarity on costs and expectations, which can often be a daunting aspect for families considering care facilities for their loved ones.

However, this positive facade quickly crumbles upon deeper examination into the living conditions within the center. Multiple accounts highlight an unsettling reality where residents are not provided with basic dignity or care. One poignant account detailed a visit where a neighbor was found naked and covered in feces, lying on a wet blanket without any clothing or pillow. Alarmingly, when assistance was sought through a nurse who promised to return, she never did. Such negligence raises serious concerns about oversight and compassion within the facility's caregiving structure.

Moreover, physical disrepair seems to plague Belhaven Nursing & Rehab Center. Reviews mention furniture that is falling apart, broken closet doors, missing tiles in bathrooms, and drapes that appear never to have been cleaned. This neglect extends beyond aesthetics; it speaks volumes about the overall standard of care being afforded to residents who rely on this facility for their well-being. In addition to unsanitary living conditions, communication failures exacerbate distressing situations for families trying to stay informed about their loved ones' health.

One heartbreaking situation detailed how family members were left in limbo regarding their loved one’s medical status after receiving notification they were being taken to the ER without further details or follow-up communication from the staff at Belhaven. After hours of waiting with no updates from anyone at the nursing home—where calls went unanswered—the family took the initiative to contact nearby hospitals themselves only to learn of their relative’s death several hours prior. This lack of accountability is shocking; it highlights severe inadequacies in emergency protocols and shows a fundamental disregard for human lives.

The unpleasant odors permeating throughout certain areas of Belhaven further illustrate ongoing issues with cleanliness and hygiene that cannot be ignored. Although visitors initially hoped for a more favorable impression based on external appearances, repeated visits only served as a reminder of persistent sanitation problems prevalent in some parts of this establishment—specifically foul smells indicative of inadequate cleaning practices that should not exist in any caring environment meant for vulnerable individuals.

In closing, while there may be pockets of professionalism among certain staff members at Belhaven Nursing & Rehab Center as evidenced by capable financial advisors and welcoming receptionists, these qualities do little to mask more profound problems lurking beneath its exterior. The shocking evidence reported regarding neglectful caregiving practices coupled with poor maintenance creates an urgent need for accountability within this facility’s operations. It serves as a clarion call for family members weighing options for long-term care; they must look beyond initial charm offensive tactics deployed by institutions like Belhaven and scrutinize whether true dignity and respect are being afforded to those entrusted into such environments.

Transportation

• Metra - Morgan Park / 115th Street (0.3 miles)
• Metra - 107th Street (3.6 miles)
• Metra (7.3 miles)
• 59th st Junction (7.4 miles)
• Atlantic Aviation (7.5 miles)
• Cta (7.6 miles)
• Chicago Midway International Airport (MDW) (7.7 miles)

Restaurants

• Buona Restaurant & Catering (1 miles)
• Horse Thief Hollow (1.2 miles)
• Dillingers Drive-In (1.9 miles)
• Wendy's (1.9 miles)
• Firewater Saloon - Mount Greenwood (2.1 miles)
• McDonald's (2.3 miles)
• White Castle (2.4 miles)

Places of Worship

• Holy Name Of Mary Church (1.1 miles)
• Beth Eden Baptist Church (1.2 miles)
• Mosque Foundation (6.9 miles)
• Palos Islamic Center (7.3 miles)
• St Philip Neri Parish (7.7 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.3 miles)

Hospitals

• Little Company of Mary Hospital (2.6 miles)
• Advocate Christ Outpatient Pavilion (3.7 miles)
• Advocate Children Hospital-Hope Pavilion (3.8 miles)
• Ingalls Memorial (5.5 miles)
• Advocate Trinity Hospital (6.4 miles)
• St Bernard Hospital (6.8 miles)
• Palos Community Hospital (7.1 miles)

Cafes

• Panera Bread (3.3 miles)
• Corner Bakery Cafe (3.9 miles)
• Starbucks (6.5 miles)
• Starbucks (7.3 miles)
• Panera Bread (8.1 miles)

Parks

• Harr Park (5.2 miles)
• Maicach Park (7.6 miles)
• Calumet Park (7.9 miles)
• Jackson Park (7.9 miles)
• Washington Park (8.1 miles)
• South Shore Cultural Center (8.2 miles)

Physicians

• Family Christian Health Center (5.5 miles)
• United Pain Services (8.2 miles)