Avantara Evergreen Park

Pros

• The Villa at Evergreen Park has nice grounds and offers a good environment for rehabilitation, with areas that allow residents to go outside.
• The facility is clean and well-maintained, providing a pleasant atmosphere for residents and visitors.
• There are various activities available for patients, like Bingo and social hours, which can enhance their quality of life.
• Some staff members are friendly and caring, contributing positively to the care experience at the facility.
• The rooms in the rehab facility are of nice size and updated, offering comfort to the residents.
• The food served is generally considered pretty good, with options available that cater to different dietary needs.
• The facility offers group activities that encourage participation among patients, fostering social interaction.
• Management made promising commitments regarding patient care when inquiries were made about the facilities’ services.

Cons

• Management at the facility is deceitful and dismissive, leading to a lack of care for residents.
• Staff members exhibit rude and unprofessional behavior towards both residents and visitors.
• Call lights are often ignored for extended periods, leaving residents in distress.
• Residents receive inadequate attention, resulting in falls and discomfort.
• There is a high turnover rate among CNAs, contributing to inconsistent care and staffing shortages.
• Medications are administered without proper explanation or communication to the residents.
• Poor infection control practices lead to confusion over personal items among residents.
• The food provided is subpar, often lacking proper nutrition and seasoning for dietary needs.
• Activities for residents are insufficiently attended to, with staff failing to engage all patients effectively.
• Promises made during the inquiry process about care levels are not fulfilled once a resident is admitted.

Review

The reviews for various rehabilitation facilities, particularly The Villa at Evergreen Park (Evergreen Health Care Center), paint a concerning picture of care quality and management practices. A recurrent theme among the reviewers is the feeling of neglect and disappointment regarding the treatment their loved ones received during their stay. Many voiced frustration about the staff's unprofessional behavior and apparent lack of concern for patients' well-being. Several reviewers described management as untrustworthy, claiming they fabricated stories about residents' situations, which worsened already challenging experiences.

One reviewer shared an alarming account detailing how their mother was denied readmission to the facility after seeking treatment elsewhere, leading to a desperate situation where they had no home to return to. Despite attempts to contact management for resolution, calls went unanswered, highlighting a serious communication breakdown within the facility. Such dismissive actions from management and staff reflect an alarming indifference to patient care and safety, especially in environments where individuals are vulnerable and reliant on support systems.

Another review highlighted staff interactions with residents that conveyed rudeness and hostility rather than compassion. In one specific case, a staff member allegedly advised a resident's roommate not to turn on their call light for assistance. This resulted in distressing incidents where another patient was left unattended, wetting themselves for two consecutive nights due to fear of asking for help. This kind of neglect is not only heartbreaking but also indicative of systemic issues within the facility’s approach to caregiving.

The physical environment within The Villa at Evergreen Park received mixed reviews—while some aspects were praised (such as cleanliness and pleasant surroundings), issues related to staffing remained prevalent. High turnover rates among Certified Nursing Assistants (CNAs) were cited frequently, which could directly affect the quality of care provided. Reviewers expressed concern over inadequate training among CNAs concerning specialized needs like dementia care, indicating that many caregivers lacked vital knowledge crucial for effectively managing such conditions.

Family members expressed deep concern regarding medication administration practices at Evergreen Healthcare Center as well. Instances were reported in which patients received multiple medications without sufficient explanations or proper identification from nursing staff—raising serious questions regarding patient safety protocols and adherence to medical guidelines. Furthermore, dietary concerns were noted; residents sometimes received meals unsuitable for their conditions or preferences without prior assessment from qualified personnel.

Activities offered by the facility seemed commendable at first glance—the presence of therapeutic exercises and social events indicated attempts at fostering engagement among residents. However, families observed that participation levels varied significantly and some residents did not receive adequate encouragement or oversight from staff members during these activities. Moreover, families voiced worries about their loved ones being confined too close to nurses’ stations instead of enjoying personal space during non-visit hours—further straining relationships between residents and caregivers.

In summary, these reviews provide a critical lens into the operational shortcomings facing The Villa at Evergreen Park and similar facilities across the industry. They emphasize urgent calls for transparency in communication between management and families while advocating greater attention towards individual resident needs through improved training, staffing consistency, overall respectfulness amongst caregivers towards those they serve! Families deserve peace of mind knowing their loved ones are safe while receiving appropriate support—an expectation that currently appears unmet per these troubling experiences shared by so many concerned advocates for better elderly care.

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)

Hospitals

• Little Company of Mary Hospital (1 miles)
• Advocate Christ Outpatient Pavilion (1.7 miles)
• Advocate Children Hospital-Hope Pavilion (1.8 miles)
• St Bernard Hospital (6 miles)
• Palos Community Hospital (6.3 miles)
• Advocate Trinity Hospital (7.1 miles)
• Ingalls Memorial (7.4 miles)

Restaurants

• White Castle (1.1 miles)
• Horse Thief Hollow (1.1 miles)
• Wendy's (1.1 miles)
• Buona Restaurant & Catering (1.3 miles)
• Portillo's Hot Dogs (1.4 miles)
• Firewater Saloon - Mount Greenwood (1.5 miles)
• Burger King (1.9 miles)

Cafes

• Panera Bread (1.3 miles)
• Corner Bakery Cafe (2.1 miles)
• Starbucks (7.2 miles)
• Starbucks (7.5 miles)

Transportation

• Metra - Morgan Park / 115th Street (2.3 miles)
• Metra - 107th Street (4.8 miles)
• Atlantic Aviation (5.5 miles)
• Cta (5.7 miles)
• Chicago Midway International Airport (MDW) (5.8 miles)
• Concourse B (5.9 miles)
• 59th st Junction (6.6 miles)

Places of Worship

• Beth Eden Baptist Church (2.6 miles)
• Holy Name Of Mary Church (2.7 miles)
• Mosque Foundation (5.3 miles)
• Palos Islamic Center (6.6 miles)
• St Philip Neri Parish (7.7 miles)

Parks

• Harr Park (3.2 miles)
• Wentworth Park (6.9 miles)
• Washington Park (7.4 miles)
• Jackson Park (7.7 miles)
• Osaka Garden (8.2 miles)
• Wooded Island (8.2 miles)
• South Shore Cultural Center (8.2 miles)

Physicians

• Family Christian Health Center (7.3 miles)