Personal Nursing Svc LTD

Pros

• The reviewer appreciated the information provided and the time taken to explain the needs for their child.
• The reviewer described the office and staff as great and professional.
• The reviewer expressed sincere gratitude to the staff.

Cons

• They advise others to stay away from MCC.
• They claim MCC provided only one "absolutely crazy" nurse during the three months.
• They say the rest of the time MCC left them with no coverage.
• They call MCC liars.
• They say MCC staff are very rude if you complain.

Review

Two very different experiences with health care providers are shared in a single, extended account, painting a picture of how care can feel worlds apart depending on the setting and the people involved. On one hand, there is a glowing impression of kindness, professionalism, and supportive service that leaves a lingering sense of gratitude. On the other hand, there is a strong warning about a different organization, where the writer's most intimate of circumstances - having a child who required a ventilator and feeding tube - was met with instability, mismanagement, and a sense of being dismissed when problems were raised. Taken together, the narratives illustrate how personal interactions and organizational reliability can dramatically shape perceptions of care.

In the first part of the narrative, the author stresses that they were not even a formal client, yet they were treated with exceptional consideration. The people at the office are described as "great and professional," and the overall tone conveys appreciation for how they were engaged. The author emphasizes that they felt heard and valued, even from the outset, highlighting a sense of partnership and responsiveness. The gratitude is explicit - an earnest thank you - reflecting an impression that the staff members' approach went beyond routine courtesy and felt genuinely supportive. The description suggests an environment where communication was clear, the staff conducted themselves with courtesy, and the overall experience left the author with a positive memory of how they were treated.

The positive experience is framed as a contrast to what followed in a separate, strongly negative account about another organization, referred to by the initials MCC. The writer's caution begins with a blunt directive: stay away from MCC. This guidance is undergirded by a story of a life-sustaining medical situation at home, where a child required both a ventilator and a feeding tube. The memoir conveys how, over a span of about three months, coverage and continuity of care were severely lacking. The frustration centers on the perception of insufficient staffing, with only one nurse deemed acceptable by the parent, and the rest of the time spent with no coverage at all. The use of emphatic wording to describe the single nurse - "absolutely crazy" - and the decision to fire that one individual after a week signals a volatile and unstable caregiving situation. The implication is that the quality and reliability of the care team under MCC failed to meet the urgent, ongoing needs of a vulnerable child.

Beyond the question of coverage, the negative experience extends into the interpersonal realm. The writer accuses MCC of deceit and a propensity to be rude when concerns are raised, describing the organization as "liars" and detailing a pattern where complaints provoked hostile responses. This part of the narrative underscores a sense of mistrust and fear that candid feedback would be received poorly or attacked, rather than constructively addressed. In the context of caring for a child on life-supporting equipment, such concerns about honesty and responsiveness would understandably amplify anxieties about safety, advocacy, and timely intervention.

The juxtaposition of these two accounts - one marked by warmth, clarity, and professional courtesy; the other marred by instability, disorganization, and defensiveness - highlights how experiences with medical and caregiving teams can diverge so dramatically. In the favorable impressions, the staff's courtesy, attentiveness, and willingness to include the parent in the care process seem to have created a sense of reassurance and trust. The narrator's thanks imply that, in those moments, the care environment felt reliable, respectful, and accessible, even to someone who was not formally a client but who needed guidance and empathy.

Conversely, the negative account paints a cautionary tale about what can happen when staffing gaps intersect with high-stress, high-stakes caregiving. The lack of consistent coverage for a child in a fragile condition raises legitimate concerns about safety, continuity, and the ability to respond to urgent changes in a patient's status. The reviewer's portrayal of a single acceptable nurse amid ongoing instability, paired with accusations of dishonesty and hostility toward complainants, suggests a breakdown in trust that can be particularly devastating to families already navigating complex medical needs. It is a stark reminder that organizational culture - how it treats parents who speak up and how reliably it staffs critical roles - matters deeply in pediatric and life-sustaining care.

Taken as a whole, the narrative presents a spectrum of experiences. The first portion leaves a lasting impression of a supportive environment where the patient's family member felt respected and valued, and where the office's demeanor and professionalism translated into tangible reassurance. The other portion speaks to the dangers of inconsistency, poor coverage, and unreceptive communication, especially in the context of a child reliant on life-sustaining equipment. For families seeking care, these perspectives underscore the importance of assessing not only the clinical competencies of a provider but also the reliability of its staffing, the openness of its communication, and its responsiveness to concerns. The overarching message is that care quality is inseparable from the human dynamics of the team and the organizational practices that support or undermine those dynamics.

This area of Chicago, Illinois offers a variety of amenities for senior living. There are several pharmacies within close proximity, ensuring easy access to medications and health supplies. In terms of dining options, there are a range of restaurants nearby catering to different tastes. The presence of hospitals and healthcare facilities, such as Little Company of Mary Hospital and Advocate Christ Outpatient Pavilion, provides peace of mind for seniors in need of medical care. Transportation options include Metra stations and proximity to Chicago Midway International Airport for convenient travel. For spiritual fulfillment, there are churches, a mosque, and a parish in the vicinity. Parks like Harr Park offer opportunities for outdoor recreation, while cafes like Panera Bread offer socializing spaces. Overall, this part of Chicago presents a balanced mix of essentials for comfortable senior living.

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.3 miles)

Restaurants

• Horse Thief Hollow (1 miles)
• Buona Restaurant & Catering (1.1 miles)
• Firewater Saloon - Mount Greenwood (1.2 miles)
• Wendy's (1.3 miles)
• White Castle (1.4 miles)
• Portillo's Hot Dogs (1.6 miles)
• McDonald's (2 miles)

Hospitals

• Little Company of Mary Hospital (1.3 miles)
• Advocate Christ Outpatient Pavilion (2 miles)
• Advocate Children Hospital-Hope Pavilion (2.1 miles)
• Palos Community Hospital (6.2 miles)
• St Bernard Hospital (6.3 miles)
• Ingalls Memorial (7 miles)
• Advocate Trinity Hospital (7.1 miles)

Cafes

• Panera Bread (1.6 miles)
• Corner Bakery Cafe (2.2 miles)
• Starbucks (7.1 miles)
• Starbucks (7.4 miles)
• Starbucks (8.5 miles)

Transportation

• Metra - Morgan Park / 115th Street (2 miles)
• Metra - 107th Street (4.7 miles)
• Atlantic Aviation (5.8 miles)
• Cta (6.1 miles)
• Chicago Midway International Airport (MDW) (6.2 miles)
• Concourse B (6.2 miles)
• 59th st Junction (6.9 miles)

Places of Worship

• Beth Eden Baptist Church (2.4 miles)
• Holy Name Of Mary Church (2.5 miles)
• Mosque Foundation (5.4 miles)
• Palos Islamic Center (6.5 miles)
• St Philip Neri Parish (7.9 miles)

Parks

• Harr Park (3.5 miles)
• Wentworth Park (7.2 miles)
• Washington Park (7.7 miles)
• Jackson Park (7.9 miles)
• Osaka Garden (8.4 miles)
• South Shore Cultural Center (8.4 miles)
• Wooded Island (8.4 miles)

Physicians

• Family Christian Health Center (6.9 miles)