703 Lewis Lane, Carbondale, IL 62901
For more information about senior living options: (866) 208-4318
Overall Review of Century Assisted Living II
Pros
The staff are friendly and take care of residents' needs.- Century Living treats residents like family and is very caring.
- Families are kept in the loop about their loved ones' well-being.
- Residents enjoy daily activities, including karaoke, stories, crafts, and trivia.
- The facility is clean and home-like, with home-cooked meals that residents enjoy.
- The staff know residents by name and know their histories, and they know their families as well.
- The environment feels welcoming with private rooms and attentive care.
- Reviewers consistently recommend Century Living.
Cons
The facility is not what they say it is; promises to help with showers, daily activities, and other needs were not kept, and it seemed they only want the money. - They would not recommend Century Living and would look elsewhere for a loved one’s care.
- The 2016 executive director was not cut out for the job, often unprofessional, and allowed neglect and verbal abuse, prompting complaints to the state.
- They wouldn’t take their dog there, indicating serious concerns about the care provided.
Review
Century Assisted Living II in Carbondale is best suited for seniors who want an intimate, home-like setting where staff treat residents as family, maintain open family communication, and provide engaging daily activities in a clean, cozy environment. It works well for residents who appreciate private rooms, home-cooked meals, and a milieu where caregivers know residents by name and recall their histories. For families seeking a highly structured program with rigorous, hands-on daily assistance across all activities and medical tasks, this community delivers a warm, conversational approach but may not feel like a large, klinically oriented operation.
Those who should consider alternatives are families prioritizing consistently guaranteed daily assistance across all personal care tasks, especially showering and ongoing supervision, with a clear, formal escalation path. Several reviews flag a mismatch between promises and experiences, including a notable claim of neglect and an emphasis on financial considerations over service. And while the overall sentiment is positive, the existence of one-star accounts and a long-ago management characterization suggests potential variability in leadership and day-to-day reliability. For residents with substantial medical needs or a preference for a bigger campus with more on-site specialists, exploring other options is prudent.
The strongest positives revolve around staff warmth, family-style culture, and transparent communication. Residents are described as well-cared-for, with staff who are friendly, respectful, and attentive to needs, and management that keeps families in the loop about wellbeing. The environment is consistently portrayed as clean and homey, with private rooms that feel comfortable and personalized. Daily activities, karaoke, crafts, trivia, storytelling, and appealing dining experiences contribute to a sense of belonging and engagement. These strengths create a compelling sense of security for families who value relational care and visible resident happiness.
Equally important, the independent voice of several reviewers underscores that Century Assisted Living II can feel like a supportive extended family, where staff members such as Jill, Ronee, and Diane are singled out for responsiveness and attentiveness. The combination of individualized attention and familiar routines helps residents settle in and maintain mood and dignity. Yet the negative experiences deserve emphasis: at least one account alleges unmet care promises and a focus on payment concerns, and a former executive director’s tenure is criticized for professional shortcomings that allegedly affected the staff culture. Such discord signals that consistency and trust may hinge on particular leadership dynamics and day-to-day supervisory stability.
For families in the decision process, practical steps can determine whether Century meets current needs. Schedule a tour and ask to speak with multiple residents and their families about daily care tasks, shower assistance, and how care plans are implemented in practice. Inquire about staffing ratios during peak hours, the cadence of updates to families, and how issues are escalated. Request concrete examples of how personal preferences are honored, room setup, activity choices, meal accommodations, and verify the availability of private rooms as a standard option. Also check the facility’s current leadership and any recent licensing or complaint histories to gauge whether past concerns have been meaningfully addressed.
In the end, Century Assisted Living II offers a compelling, affectionate environment for seniors who prize a small-community feel, consistent warmth from staff, and active social engagement aligned with family values. The upside is substantial for those who value trust, transparency, and a home-like rhythm. The caveat is that families must actively verify ongoing consistency in daily assistance and management stability, especially if showering aid, daily activity coverage, or formal oversight are non-negotiable. If these factors align, Century stands as a strong, credible option; if not, it is wise to broaden the search and scrutinize each facility’s current operations before making a final commitment.
14 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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