Chippewa House | Reviews | Carbondale, IL

306 West Mill Street, Carbondale, IL 62901

For more information about senior living options: (866) 208-4318

2.1 from 24 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Overall Review of Chippewa House

caveat 14 reviews mention this

Reports of unsafe treatment

Many residents and families describe unsafe or abusive treatment and poor accountability.

A large share of reviews allege harmful treatment, including reports of staff wrongdoing, violation, and lack of protection for residents. Several reviews describe incidents such as residents being physically hurt and families feeling the facility did not respond appropriately afterward. Others also describe neglect-related concerns like denied care or over-sedation, paired with strong calls for the program to be shut down.

caveat 4 reviews mention this

Communication feels difficult

Families often report delays, missed updates, or trouble getting responses.

Some reviews describe inconsistent or unclear communication, including difficulty getting schedules for breaks or transportation notice. Others say they could not reach staff for updates or that calls were not returned. A few also describe restrictions that prevented regular contact with loved ones, adding to the frustration during urgent situations.

caveat 2 reviews mention this

Outside time and activities lack

Several reviews say residents get too little time outdoors or meaningful activities.

Some reviews describe residents receiving limited outside time, with one account saying residents barely get any outside time. Another review says there were no therapeutic activities and that the plan for getting residents outdoors depended on staffing and behavior.

caveat 3 reviews mention this

Food and medication concerns recur

A recurring concern is getting the right medications and enough appropriate food.

Several reviews describe problems around medications, including timing errors for medication preparation. Others also allege hunger or insufficient food, and one review mentions running out of food needed by residents. Taken together, the complaints focus less on taste and more on whether residents were consistently cared for as promised.

common 4 reviews mention this

Some families praise patient care

A smaller group of reviews says the care team provided strong support and improvement over time.

A few reviews describe positive experiences, including a belief that the facility provided the best atmosphere and support compared with other places. Some mention high satisfaction with patient care and support after long stays. One review also highlights a case manager as especially helpful, framing the relationship as a key part of improvement.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

6 resident community capacity

Types of Care

Assisted Living
Board and Care Home

Amenities

Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available

Care Services

24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Scheduled daily activities

Nearby Places of Interest

This part of Carbondale, Illinois, offers a diverse range of amenities that cater to the needs and preferences of seniors. With several places of worship nearby, individuals can easily practice their faith within the community. In terms of dining options, there are various restaurants serving a variety of cuisines, as well as cafes for those seeking a more casual dining experience. Additionally, there are multiple physicians' offices and healthcare facilities in close proximity, ensuring easy access to medical care. Transportation options include an Amtrak station and nearby airport for convenient travel. The area also features parks for outdoor recreation and relaxation. Overall, this neighborhood provides a comfortable and convenient living environment for seniors seeking a vibrant community with essential services within reach.

Places of Worship

Rev Shawn Kumm Rev (0.1 miles)
University Christian (0.2 miles)
First Presbyterian Church (0.3 miles)
Frontline Family Ministries (0.6 miles)
New Life Community Outreach (0.6 miles)
Bethel AME Church (0.7 miles)
Carbondale Muslim Center (1 miles)

Restaurants

Quatro's Deep Pan Pizza (0.1 miles)
Reema's Indian Cuisine (0.2 miles)
Hangar 9 (0.3 miles)
Pagliai's Pizza (0.3 miles)
PK's (0.4 miles)
The Cellar (0.4 miles)
Tres Hombres Mexican Restaurant and Lounge (0.6 miles)

Cafes

Harbaugh's Cafe (0.2 miles)
Common Grounds Coffee House (0.6 miles)
Starbucks (1.2 miles)
Panera Bread (1.2 miles)

Physicians

Dr Gaultney Office (0.3 miles)
Student Health Center (0.4 miles)
Schwartz Building (0.5 miles)
Southern Illinois Radiation Oncology (0.5 miles)
Girado Chiropractic Center (0.5 miles)
Dr brian mcelheny (0.5 miles)
Dr.Salem's Office (0.5 miles)

Transportation

Amtrak Carbondale (CDL) (0.3 miles)
Southern Illinois Airport (MDH) (4.3 miles)

Parks

West Walnut Street Historic District (0.5 miles)
Evergreen Park (1.6 miles)
St Francis Animal Shelter (4.2 miles)
Kinkaid Lake Fish & Wildlife (7.1 miles)

Hospitals

Memorial Hospital of Carbondale Birthing Center (0.5 miles)
Memorial Hospital Of Carbondale (0.5 miles)
Heartland Women's Healthcare (1 miles)
Southern Illinois Healthcare (1.7 miles)
The Albany Clinic (3.5 miles)
St Joseph Memorial Hospital (6.9 miles)

Pharmacies

Walgreens (0.7 miles)
Walgreens (1.1 miles)
CVS Pharmacy (1.8 miles)
Clinic Pharmacy (2 miles)
Family Drug (2 miles)
Walgreens (6.8 miles)
Shawnee Healthcare Pharmacy (7.1 miles)

Theaters

AMC Theaters (1 miles)
AMC University Place 8 (2 miles)

Frequently Asked Questions

Where is Chippewa House?

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Chippewa House in Carbondale, IL