306 West Mill Street, Carbondale, IL 62901
For more information about senior living options: (844) 490-3973
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Bria is a terrific case manager. The Carbondale team is an exemplary group dedicated to the highest levels of patient care. NeuroRestorative has provided the best atmosphere for a person with a brain injury.
The facility is described as trash and unsafe, with staff coming in high or drunk. Therapists barely see their patients. Residential supervisors are abusive toward the kids. Staff cuss at the kids and treat them disrespectfully. The kids barely get any outside time and there are few therapeutic activities. The facility allowed kids to be jumped and beaten, while blaming the child. There is a lack of accountability for kids who harm others. The kids are overmedicated, zombified, and their true personalities are masked. Families are not allowed to visit and communication about breaks or transportation is poor. Children are moved or released without notifying families, and paperwork is inconsistently shared, often with "money" motives implied. A staff member stomped on a child's chest. A sister was violated by a worker. The institution is labeled a scam and not worthy of trust or investment.Across multiple locations and years, the experiences described by families and guardians paint a picture of a program that many feel falls far short of its promises. The recurring themes are safety concerns, abusive or neglectful treatment by staff, chaotic and unresponsive administration, and a pervasive sense that the needs of the children and young adults are not being prioritized. Several reviewers describe environments where discipline and care feel disconnected, where outside time and therapeutic activities are scarce, and where families feel kept in the dark about schedules, moves, and medical decisions. The contrast between what was advertised or promised and what families encountered is a central thread running through many accounts.
One family recounts a long chapter with a daughter who spent about two and a half years in the program, only to come home without noticeable growth or improvement in mental health. Now at 19, she finds herself seeking placement again in a psychiatric hospital. The same reviewer questions basic care details, noting that after a dental visit, the daughter returned with five cavities - an outcome that seems incongruent with repeated assurances that she was being seen by a dentist frequently. The sense of inconsistent or inadequate medical oversight is echoed in complaints about staff responsiveness and the handling of medications; one nurse allegedly "almost jumped" the parent in a confrontation over medication timing for a home visit, highlighting fears around safety and communication gaps.
Communication problems appear as a persistent irritant for many families. Multiple accounts describe how hard it was to receive notice about planned breaks, transportation, or other routine logistics. In some cases, families report having to make repeated calls and send emails, only to be met with annoyance or vague answers. The frustration is not just about scheduling; it ties directly into concerns about safety and continuity of care. Parents describe a lack of solid schedules, unclear transport arrangements, and inconsistent accountability when incidents occur, making it hard to coordinate with the program or advocate effectively for their child.
There are numerous accusations of harmful or neglectful practices, including physical altercations and a lack of proper supervision. Reviews allege that children were assaulted or left unprotected, with some placements blamed for instigating trouble while the real accountability - toward staff or the institution - seems unclear. One disturbing claim describes a worker stomping on a child's chest, while another account details a sister of a resident who was violated by a worker and felt unable to speak up due to the vulnerability of the person involved and the distance of their family. Reports of hunger and denial of medical treatment add to the sense that basic humane standards may be inconsistent at best. A number of families express concern that the facility prioritizes financial factors over therapeutic outcomes, describing the operation as "in it for the money," with assertions that the program can be overstaffed or overcrowded in ways that reduce the quality of care.
The structural and administrative practices described further contribute to a bleak overall impression. Reviewers point to a corporate backdrop - an organization headquartered out of New York with many facilities - that appears to operate on a high-volume, revenue-driven model. The reported figure of around $900 per day per child underscores the financial stakes and fuels frustration when families feel that money is not translating into meaningful care. Interruptions to family access are frequently mentioned: families sometimes are told they cannot visit or cannot receive full paperwork, and moves between facilities are carried out without adequate notice to parents. The sense of instability - the ability to move children to other locations without alerting families, the lack of transparency around where a child might be relocated, and the inconsistent sharing of critical documents - adds to the anxiety families feel about a system that should be supporting vulnerable youth.
Despite the overwhelmingly negative tone in many accounts, there are a few bright notes that emerge. A particular staff member, Bria, is singled out as a terrific case manager who seems to facilitate positive change in some cases, and a member of the Carbondale team is described as exemplary and dedicated to high-quality patient care. These mentions offer a contrasting image of what is possible within the same system: capable professionals who connect with families, coordinate care, and advocate for patients. The Carbondale team is praised by at least one reviewer for their dedication, implying that even within a broader pattern of dissatisfaction, there can be meaningful, compassionate work happening on the ground.
There are also individual stories of resilience and advocacy that cut across these threads. A long-term caregiver notes that a relative with a traumatic brain injury found a more supportive environment in a different facility, suggesting that while the subject facility has serious shortcomings, comparisons to other providers can reveal substantial differences in approach, atmosphere, and outcomes. Conversely, some reviews highlight the potential for harmful consequences when oversight fails - as in cases where families feel shut out from their loved ones, or where guardianship and family access are treated as administrative hurdles rather than as rights and responsibilities to protect a vulnerable person.
In sum, the mosaic of reviews presents a strongly uneven picture. For many families, the program has been deeply troubling: concerns about safety, abuse, mismanagement, and silence around critical decisions overshadow any potential benefits of treatment. The most consistent call is for stronger accountability, transparent communication, safer staffing practices, and a genuine commitment to therapeutic engagement and outside-community integration. Yet amid the disquiet, there are occasional affirmations about individual staff members and local teams who demonstrate care and competence. Those glimmers show where improvements could be made, underscoring that effective care requires not only well-intentioned staff but also a responsive system that listens to families, protects residents, and aligns capabilities with promised standards of care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Chippewa House, located in Carbondale, IL, is a board and care home that provides personalized care services for seniors. The community offers a range of amenities to ensure comfort and convenience for its residents. These amenities include a dining room where nutritious meals are prepared and served, fully furnished accommodations, a garden for outdoor relaxation, housekeeping services to maintain cleanliness, move-in coordination to assist with the transition, as well as access to telephone and Wi-Fi/high-speed internet.
At Chippewa House, residents receive assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also coordinates with healthcare providers to ensure comprehensive care for each resident. Special attention is given to individuals with diabetes through the provision of diabetic diets. Meal preparation and medication management are provided by the experienced staff.
The community takes into consideration the dietary restrictions of residents and ensures that their needs are catered to during meal times. Scheduled daily activities are organized to promote socialization and engagement among residents.
Chippewa House benefits from its convenient location as it is surrounded by various amenities that enhance the quality of life for its residents. Cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters and hospitals are all easily accessible from the community.
With its array of care services and amenities along with its strategic location near essential facilities and services in Carbondale, IL, Chippewa House provides a comfortable and supportive environment for seniors requiring assisted living assistance.
This part of Carbondale, Illinois, offers a diverse range of amenities that cater to the needs and preferences of seniors. With several places of worship nearby, individuals can easily practice their faith within the community. In terms of dining options, there are various restaurants serving a variety of cuisines, as well as cafes for those seeking a more casual dining experience. Additionally, there are multiple physicians' offices and healthcare facilities in close proximity, ensuring easy access to medical care. Transportation options include an Amtrak station and nearby airport for convenient travel. The area also features parks for outdoor recreation and relaxation. Overall, this neighborhood provides a comfortable and convenient living environment for seniors seeking a vibrant community with essential services within reach.
Chippewa House is located at 306 West Mill Street, Carbondale, IL 62901 in Williamson County, Illinois
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