2050 Hiland Avenue, Burley, ID 83318
For more information about senior living options: (844) 490-3973
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The staff is always available to answer questions and help families with their loved ones, reducing stress and enabling open communication. Highland Estates provides great care and is very responsive to residents. Highland Estates is amazing, taking very good care of family members and making families feel welcome; they are easy to work with and always there for them. The staff is wonderful, with smiles and positivity, and they take pride in their work. The staff at Highland is caring and professional, with loving and nurturing relationships with residents. The nursing staff is among the best, consistently kind and helpful. The community provides great care, with friendly staff who take time for residents and meals that are good; it feels like family. Residents feel at home, problems are resolved quickly, and there is harmony and well-being.
They were leaving a resident in bed all day with no food or adequate care. The memory care unit had a strong urine odor and the issue was not addressed. There was no CNA on staff and fewer staff on duty than promised. The nurse did not perform an adequate assessment and admitted a patient without sufficient staff or expertise. The memory care environment smelled badly, and cleaning issues like dried food on handrails were not resolved. WiFi in residents' rooms was promised but not provided; they only had access to business WiFi. The manager was described as rude and unhelpful in fulfilling promised services (e.g., wifi).Across these accounts, Highland Estates emerges as a place where many families feel warmth, care, and a sense of home, even as a subset of reviews raise serious concerns about safety, staffing, and reliability. The common thread is that staff are frequently described as kind, attentive, and genuinely involved in the well?being of residents, with open communication and a family?like atmosphere cited repeatedly by caregivers and relatives. Several reviewers highlight how the staff's readiness to answer questions and provide reassurance helps ease the stress of transitions, hospital stays, or memory?care needs. One reviewer puts it simply: the staff are "always there for us," which is echoed by others who note that they can have "open communication with all the staff" and feel that their loved ones are being looked after with patience, care, and pride.
A core strength cited by many is the responsiveness and caring nature of the nursing and caregiving teams. Families frequently mention that the nurse is attentive, med techs strive to administer medications on time, and that the activities staff keeps residents engaged, which contributes to a sense of normalcy and belonging. Several reviews describe management and front?desk personnel as welcoming and supportive, with specific staff members named for helping families navigate tough decisions or resolve problems. The sentiment often goes beyond basic care: reviewers speak of the community feeling like family, the warmth of the caregivers, and the way staff take time to check in and address issues with confidence and kindness. In several testimonials, residents and families express gratitude and would readily recommend Highland Estates to friends and relatives.
Within the memory?care and broader care environment, the tone becomes more mixed. On the plus side, some families report that their loved ones in memory care have blossomed under attentive supervision, with staff forming loving, nurturing relationships and residents showing signs of improved well?being. The sense of pride in the caregiving team and the commitment to compassionate care is a recurring positive note. However, this is counterbalanced by accounts describing troubling conditions in memory care, including reports of a strong urine odor, concerns about cleaning and sanitation of common areas, and worries about the adequacy of staffing. A number of reviewers explicitly question whether there were enough CNAs on duty and whether the staff?to?resident ratios met the facility's stated commitments. In one stark account, a family describes the memory?care experience as deteriorating after a move, with concerns about assessments and the ability of the staff to manage dementia?related needs. These comments underscore a real tension between the high?touch care praised in many reviews and the safety and quality issues raised by others.
Several reviews raise concrete, word?for?word concerns about safety and daily living conditions. One reviewer recounts a period when their loved one was left in bed all day with no food, later experiencing a fall and a sense that the care team was not addressing basic needs promptly. Another family cites illness, unhappiness with the memory care environment, and a general sense that the facility needed to improve to prevent further declines. There are mentions of odors, limited walking paths, and the importance of installing security cameras to help the facility evaluate and reduce falls. These accounts highlight a discrepancy between the care promises families rely on and the lived experiences of some residents, prompting calls for more robust staffing, closer oversight, and tangible improvements to the physical environment.
Beyond caregiving quality, the experience of navigation and communication with management also features in the narrative. Some reviewers praise Felicia Martinez and other staff members for easing decisions and offering clarity during transitions, while another account describes an interaction with a manager who appeared curt and dismissive about wifi accessibility. The wifi issue itself becomes a focal point for frustration: families were assured before move?in that residents would have wifi in their rooms, only to discover later that access was limited to business wifi rather than residential, with promises of fixes that did not materialize promptly. This mix of reliable personal care and inconsistent administrative follow?through creates a nuanced picture: Highland Estates can be a place of genuine warmth and reassurance, yet for some families the practical, day?to?day assurances - like consistent wifi, predictable staffing, and transparent service commitments - feel unsettled or unfulfilled.
In summary, Highland Estates appears to offer a community rich with compassionate staff, meaningful engagement, and a strong sense of belonging for many residents and families. The overwhelmingly positive voices emphasize responsive caregivers, a homey atmosphere, and a willingness to work with families during difficult decisions. Yet a number of reviews raise red flags around safety, staffing adequacy, cleanliness, and reliability of promised services (notably wifi and other operational assurances). Prospective families may find in these pages a clear message: this is a place where kind, dedicated staff strive to provide excellent care and create a sense of family, but they should also conduct thorough on?site visits, ask pointed questions about staffing levels particularly in memory care, review the facility's cleaning and odor management practices, and confirm the status of promised amenities before making a decision. The overall picture is one of promise and warmth tempered by real concerns that deserve careful attention from leadership, staff, and families planning a move.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Estates Burley Operations is an assisted living community located in Burley, ID. We offer board and care home services for seniors who require assistance with their daily activities while still maintaining their independence. Our community is fully furnished and provides a comfortable and homely atmosphere for our residents.
At Highland Estates Burley Operations, we understand the importance of staying connected and entertained, which is why we provide amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and a dining room where residents can enjoy their meals together. Our residents also have access to outdoor spaces where they can relax or engage in gardening activities.
Our dedicated staff is available 24/7 to provide supervision and assistance with activities of daily living, including bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical care and medication management. Additionally, we offer a mental wellness program to support the emotional well-being of our residents.
We cater to special dietary restrictions and provide diabetes diets for those who require it. Our on-site kitchenette allows for meal preparation and service, ensuring that our residents are provided with nutritious meals throughout the day. Transportation arrangements are available for medical appointments.
To keep our residents engaged and active, we have scheduled daily activities for them to participate in. Additionally, our location offers easy access to various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Highland Estates Burley Operations, we strive to provide a warm and caring environment where our residents can live comfortably while receiving the support they need.
Highland Estates Burley Operations is located at 2050 Hiland Avenue, Burley, ID 83318 in Minidoka County, Idaho
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