Suenaga II

45-390 Kamehameha Highway, Kaneohe, HI 96744

For more information about senior living options: (844) 490-3973

4.6 from 100 reviews
5 stars
87
4 stars
5
3 stars
0
2 stars
0
1 stars
8

Assisted Living

Overall Review of Suenaga II

Pros

  • pro Karen was fantastic to discuss options and provide details with specific locations of plots and services.
  • pro John was very helpful in coordinating and planning funeral arrangements.
  • pro The Hawaiian Memorial staff were professional, helpful, and compassionate, with great follow-through and communication.
  • pro David Zimmerman was professional, courteous, honest, and understanding, addressing questions comprehensively and timely.
  • pro Maggie accompanied families at the burial site and ensured everything was done as expected.
  • pro Merley has helped families with funerals and is amazing, helpful, and patient.
  • pro Karen N. goes beyond expectations, and customer service is excellent.
  • pro The grounds are beautiful and the staff are wonderful; it is one of the nicest cemeteries in the 808.
  • pro Turn-key memorial services offer a stress-free experience with easy planning.
  • pro The planning folder is an excellent tool that speeds up the planning process and helps families pre-decide options.

Cons

  • pro They are very disappointed with how long it is taking for the memory vase to be made after paying over $1,000 and being told it would take 3-4 months.
  • pro They describe poor communication and unfulfilled promises as a terrible experience and would not recommend the company.
  • pro They say Maggie failed to send the final form on time, causing delays, and did not follow through with promised callbacks.
  • pro They report repeated delays and that updates and call-backs were not delivered as promised.
  • pro They were told memory vases could take about 6 months or more, which differed from the initial information.
  • pro They recount a negative funeral service experience where water was shut off, there was no public announcement, and no apology.

Review

The experiences shared about Hawaiian Memorial Park Cemetery and its affiliated funeral services reveal a company that can impress with warmth, professionalism, and beautiful surroundings, while also falling short in some operational areas. Across many accounts, families praised the staff for their empathy, patience, and willingness to help plan and coordinate memorials from far away locations. Karen, in particular, stood out to several reviewers for presenting options clearly and sharing precise locations for plots and services, making the initial discussions feel thoughtful and individualized. The impressions of care and capability are reinforced by many reviewers who described the grounds as lovely, the staff as friendly and knowledgeable, and the overall process as something that can be managed with relatively little stress when conversations go smoothly.

On the site, several individuals highlighted specific staff members who made meaningful differences in their experiences. John was repeatedly commended for his helpfulness in coordinating and planning funeral arrangements, earning gratitude for his reliable follow-through. David Zimmerman was singled out for his professionalism, courtesy, and comprehensive guidance on plot choices, finance questions, and other sensitive matters - his responsiveness and understanding were repeatedly described as going "above and beyond" expectations. In multiple anecdotes, Merley was specifically praised for being supportive and patient through difficult times, with references to her kindness and willingness to work at the family's pace. The combination of these personal touches - clear explanations, compassionate listening, and steady guidance - helped many families feel supported during an emotionally trying period.

Yet, alongside these heartfelt testimonials, there are equally persistent concerns about how some tasks are managed and communicated. The most troubling account centers on a memory vase for a mother's grave, a custom order that a family paid over a thousand dollars for in late April. They were initially told the process would take 3?4 months, but as of October they were still waiting and continuing to use a temporary plastic vase. The family described a cascade of missteps: in mid-July, they discovered that an additional form needed to be signed, which was not sent to them on time; they signed late, and the staff apologized and promised a rushed process. The family was told to expect updates in August, but no follow-up call materialized, and by late September they were informed that the vase might take six months or more, a significantly longer timeline than initially promised. In their recounting, Maggie's role became a focal point of frustration: she acknowledged the missing form and apologized, but the ongoing delays, inconsistent updates, and delays attributed to form-related hold-ups left the family feeling that communication had not kept pace with their expectations. The reviewer described the experience as marked by "poor communication and unfulfilled promises," a sentiment echoed by others who emphasized that timely updates and proactive follow-through are essential in such sensitive circumstances.

The communication gaps continued to unfold in late September, with repeated assurances of calls that did not come, followed by more explanations about the vase's availability and the possibility of a lengthier production timeline. By October 1, the family was still awaiting a concrete status and was reminded that memory vases can take six months or longer. This ongoing back-and-forth stood in stark contrast to the consistently positive experiences described by other reviewers, underscoring how one ongoing issue - paired with delayed responses - can overshadow even otherwise excellent service and facilities. The contrast is telling: for many families, the staff's genuine kindness and the site's beauty create a strong sense of trust, but for this one case, the lack of timely, reliable updates about a key keepsake has left a sour note in an otherwise heartfelt memorial journey.

Beyond the vase situation, many reviewers shared glowing impressions of the cemetery's environment and staff performance in other realms. The grounds themselves were described as "amazingly beautiful," with ocean and mountain views and well-maintained landscaping that contributed to a sense of peace during visits or burials. There were positive comments about practical matters and services as well: turn-key memorial services were praised as "one phone call, no stress," with Barbara Zeisel highlighted as a skilled planning manager who could work within budgets and help families pre-plan. The overall tone for many interactions was one of respect, care, and competence, with multiple reports of staff who listened, explained options in understandable terms, and helped families navigate the emotional and logistical complexities of funeral planning.

In some accounts, the experience extended beyond the immediate family to the broader process of locating and commemorating loved ones. One reviewer described the help received in tracing ancestors and finding relatives buried at the site, noting how a friendly, knowledgeable attendant helped locate locations quickly and even offered to guide them - a small detail that made a big difference for someone traveling from the mainland to Hawaii for a memorial. The cemetery was also recognized for its community-oriented atmosphere, with mentions of sections dedicated to police officers and thoughtful planning resources that families could download and review in advance to expedite in-person meetings. The combination of accessibility, clear information, and a welcoming environment reinforced the impression that Hawaiian Memorial Park serves as an important, supportive community hub for those coping with loss.

There were also candid notes about logistical hiccups that colored some visits. One review recounted a significant disruption during a grandfather's funeral - water to the main chapel and dining area was shut off, and a single restroom serving over 100 people posed a real challenge. There were no public apologies or explanations given at the time, which compounded the stress for those already navigating an emotionally charged day. This incident stands apart from the otherwise consistently supportive and empathetic demeanor described by many other staff interactions, reminding readers that even well-regarded institutions can face operational strains that affect visitors' experiences.

Taken together, the mix of experiences paints a nuanced portrait. Hawaiian Memorial Park Cemetery and its team excel at delivering compassionate, attentive support and presenting a beautiful, respectful environment for memorials. Individuals like Karen, John, David Zimmerman, Merley, and others are repeatedly praised for their personal warmth and expertise. At the same time, some families encounter significant frustrations related to delays, form handling, and follow-up communications - issues that can overshadow the positive elements of care and beauty that define many of these visits. For anyone planning a funeral or memorial, the message appears clear: you will likely encounter genuinely caring professionals and a serene setting, but it is wise to stay proactive about paperwork, timelines, and regular check-ins to ensure updates are timely and aligned with expectations. The overall impression remains that the cemetery is a well-loved, supportive place for honoring loved ones, with room to tighten communication and consistency in administrative processes to match the high standards of its people and grounds.

Features

Housing

  • 5 resident community capacity 5 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Honolulu International (10 miles away) Honolulu International (10 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Suenaga II is an exceptional assisted living community located in the beautiful town of Kaneohe, HI. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.

Our spacious dining room provides a welcoming environment for meals, which are prepared and served by our dedicated staff. Residents can enjoy delicious, chef-prepared meals that cater to special dietary restrictions. Additionally, our caring team provides assistance with activities of daily living, such as bathing, dressing, and transfers.

The community is fully furnished and includes outdoor spaces where residents can relax and enjoy the beautiful surroundings. We also provide housekeeping services to keep each resident's living space clean and tidy.

At Suenaga II, we prioritize the health and safety of our residents. Therefore, we offer medication management services and work closely with healthcare providers to coordinate any necessary medical treatments or appointments. Our staff is trained to accommodate diabetes diets and other special dietary restrictions.

Our location is conveniently surrounded by essential amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. In addition to these amenities within close proximity to our community, we also provide transportation arrangements for medical needs or doctor's appointments.

We believe in promoting an active lifestyle for our residents. Therefore, we schedule a variety of daily activities to engage their minds and bodies.

Suenaga II strives to provide a comfortable and nurturing environment where seniors can enjoy their golden years while receiving the care they need. Contact us today to learn more about how we can meet your loved one's unique needs in assisted living in Kaneohe!

Nearby Places of Interest

Pharmacies

  • Longs Drugs (0.8 miles)
  • Times Super Market (1.7 miles)
  • Walgreens (2.1 miles)
  • Longs Drugs (2.2 miles)
  • Walgreens (3.3 miles)
  • Longs Drugs (3.4 miles)
  • Times Supermarkets (3.6 miles)

Physicians

  • Back 2 Health (1.1 miles)
  • Windward Vision Center Kaneohe (2.2 miles)
  • Dr John M Nagamine, MD (2.5 miles)
  • Koolau Women's Health Care (2.5 miles)
  • Linda Denise Chiu (3.4 miles)
  • Medical Corner (3.4 miles)
  • Dean Charles R Dr (3.4 miles)

Parks

  • Nuʻuanu Pali State Wayside (1.6 miles)
  • Kualoa Regional Park (2.5 miles)
  • He‘eia State Park (3.7 miles)
  • Kailua District Park (3.7 miles)
  • Tantalus Lookout (5.2 miles)
  • Manoa Valley District Park (5.4 miles)
  • Makiki District Park (6.5 miles)

Restaurants

  • Adela's Country Eatery (2 miles)
  • Haleiwa Joe's At Haiku Gardens (2.2 miles)
  • Creekside (3.4 miles)
  • McDonald's (3.7 miles)
  • McDonald's (6 miles)
  • McDonald's (6.3 miles)
  • Sakana Grill (6.5 miles)

Hospitals

  • Hawaii State Hospital (2.5 miles)
  • Birth Center At Castle Med Center (2.5 miles)
  • Dr. John Garvie MD (2.6 miles)
  • Castle Medical Center (3.4 miles)
  • Kamisugi Malia Hi Smile Orthodontics (3.4 miles)
  • Hmce (5.5 miles)
  • Asn Consulting Services (6.1 miles)

Cafes

  • Kalapawai Cafe (3.3 miles)
  • The Bishop Museum Café by Highway Inn (6.2 miles)

Places of Worship

  • Kailua Hongwanji Temple (3.5 miles)
  • Byodo-In Temple (3.7 miles)
  • Sacred Heart Church (6.5 miles)
  • Izumo Taishakyo Mission of Hawaii (6.7 miles)

Frequently Asked Questions

Where is Suenaga II?

Nearby Communities

Assisted Living in Nearby Cities

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