The Ivy Hawaii Kai

Pros

• The Ivy Hawaii Kai is a clean and beautiful facility, providing a comfortable living experience for its residents.
• Residents appreciate the spacious cottages that welcome pets and offer a variety of tasty meal options.
• The staff at The Ivy are described as friendly, helpful, and attentive, enhancing the overall care provided to residents.
• Many families report improved physical and mental health for their loved ones after moving into The Ivy, highlighting its positive impact on well-being.
• There are numerous activities available for residents to engage in, including field trips and events that promote socialization and enjoyment.
• Residents feel a sense of community at The Ivy, often referring to it as their new "Ohana" (family).
• Family members express peace of mind knowing their loved ones are well cared for and safe within the facility.
• Several reviews commend the affordability of The Ivy compared to other similar facilities while maintaining a high level of service and care.

Cons

• The billing system is flawed, with statements often not matching the actual electronic withdrawals, leading to frequent calls for clarification.
• The facility does not provide adequate safety measures for residents who are fall risks, and there are issues with physician treatment for those who have specific insurance like Kaiser.
• The initial cleanliness of the room was poor upon move-in, requiring personal effort to clean before it was suitable.
• Staff quality of care has been reported as inadequate, with insufficient attention given to residents' needs.
• Complaints about the food highlight that many dishes are unappetizing and could be improved, leading to dissatisfaction among residents.
• Maintenance responses were noted as being slow, which indicates a lack of prompt service for resident concerns.
• There are concerns about staff morale and management changes affecting the overall quality of care in the facility.
• The driving schedule for transport services is difficult to navigate, causing long wait times for residents after appointments.
• Many activities offered seem limited, and there are reports of staff being unhelpful at the front desk.
• Overall experiences indicate that some residents feel abandoned or unsupported by the staff in their daily needs and inquiries.

Review

The reviews of Ivy at Hawaii Kai present a multifaceted view of the community, encompassing both commendable attributes and critical issues. For many residents and their families, the transition to senior living facilities can be daunting, yet numerous reviewers found comfort in the facility's pleasant environment and spacious accommodations. The Ivy is recognized for its clean facilities, beautiful landscaping, and amenities including weekly room cleaning, laundry services, three meals a day, and a variety of activities that cater to seniors seeking social engagement. Many families chose Ivy at Hawaii Kai due to its reasonable costs compared to other facilities in the area and appreciated the availability of units without lengthy waiting lists.

Many residents noted the attentiveness of the staff as a strong point; they are described as friendly and helpful, providing care that goes beyond basic needs. Families highlighted this supportive atmosphere where staff members are willing to engage with residents on various levels—even attending church services together or joining them on outings arranged through the facility’s programming. This sense of "Ohana" (family) was articulated by one resident who mentioned how their adult children and old church friends are always welcome to visit, reinforcing the community bond they feel there.

However, despite these positive reflections, several concerning issues were raised regarding health care provisions within the community. One reviewer expressed alarm over experiences related to medical treatment; specifically noting that staff may not adequately respond in emergencies involving falls—a critical issue for individuals requiring assisted living services. A particular concern was also reported about potential biases against certain insurance providers, with claims that residents insured by Kaiser could face barriers to receiving necessary treatment from onsite physicians. These lapses in healthcare attention raised questions about resident safety that were echoed by others who called for more transparency during initial assessments for prospective clients.

Moreover, food quality emerged as another recurring theme among reviews. While some praised meal options as tasty and varied, others pointed out significant shortcomings in meal preparation—citing poor textures and flavors that made dining an uncomfortable experience for some residents. The inconsistency in food quality has led to frustration among both residents and their families who expect better fare considering the cost of living at Ivy at Hawaii Kai.

The maintenance service received mixed feedback; while certain reviews highlighted prompt responses from personnel when addressing issues within apartments or common areas, others voiced concerns about delayed maintenance requests which impacted daily living experiences. Residents noted that cleanliness standards were sometimes lacking upon move-in or after routine servicing—especially bathrooms—which prompted additional cleaning efforts by family members before settling into new spaces.

Lastly, transportation logistics surfaced as a notable inconvenience within the facility's operations; residents have reported difficulties securing rides for off-site appointments due to limited availability of drivers which contributed to long wait times after appointments concluded. The sentiments conveyed suggest an underlying need for improved staffing levels across various departments including drivers and caregivers alike—critical elements needed for enhancing overall resident satisfaction.

In conclusion, while Ivy at Hawaii Kai offers a welcoming environment with attentive staff and comfortable accommodations at competitive prices—a focus on improving healthcare responsiveness, meal quality consistency, maintenance efficiency, and transportation logistics must be prioritized moving forward if it aims to sustain its standing as a premier choice for seniors in search of supportive living arrangements amidst an increasingly competitive marketplace.

This area of Honolulu, Hawaii offers a variety of amenities and services that cater to the needs of seniors. With multiple pharmacies such as Longs Drugs and Walgreens within close proximity, accessing medications and healthcare essentials is convenient. Additionally, there are several places of worship nearby for those who seek spiritual fulfillment. The abundance of parks like Hanauma Bay Nature Preserve Park and Koko Head Regional Park provide opportunities for outdoor recreation and physical activity. Numerous dining options ranging from casual eateries like McDonald's to more upscale establishments like Kona Brewing Company offer diverse culinary experiences. For medical needs, there are reputable physicians' offices, hospitals such as Castle Medical Center, and dental care facilities in the vicinity. Overall, this area combines convenience, natural beauty, and essential services to create a comfortable environment for senior living in Honolulu.

Pharmacies

• Longs Drugs (0.9 miles)
• Walgreens (1.4 miles)
• Longs Drugs (2.8 miles)
• Longs (2.8 miles)
• Longs Drugs (4.7 miles)
• Times Supermarkets (4.8 miles)
• Times Supermarkets (5.9 miles)

Places of Worship

• Holy Trinity Catholic Church - Cottage Thrift Shop (1.1 miles)
• Kailua Hongwanji Temple (7.3 miles)
• Sacred Heart Church (7.4 miles)

Parks

• Hanauma Bay Nature Preserve Park (1.1 miles)
• Koko Head Regional Park (1.8 miles)
• Waimanalo Beach Park (2.9 miles)
• Waialae Iki Park (3.6 miles)
• Fort Ruger Park (5.6 miles)
• Manoa Valley District Park (6.2 miles)
• Kapiolani Park (6.7 miles)

Restaurants

• Kona Brewing Company (1.3 miles)
• Aina Haina Shopping Center (2.7 miles)
• McDonald's (5.8 miles)
• Leonard's Bakery (6.3 miles)
• Ono Seafood (6.3 miles)
• Diamond Head Market & Grill (6.4 miles)
• Rainbow Drive- In (6.5 miles)

Physicians

• Carlson Ronald S DDS (4.7 miles)
• Dr. Kathy Iida (4.7 miles)
• The Queen's Health Care Centers (4.8 miles)
• Cloward Instrument Corporation (5.9 miles)
• Blane Kalani Chong (5.9 miles)
• Kaimuki Center For Dentistry (5.9 miles)
• Kato & Shoji Optometrists - Manoa Office (6.1 miles)

Cafes

• The Coffee Bean and Tea Leaf (6.3 miles)
• Starbucks (6.4 miles)
• Knots Coffee Roasters (6.9 miles)
• Kai Coffee (7.1 miles)
• Barefoot Beach Cafe (7.1 miles)
• Kalapawai Cafe (7.1 miles)
• Kona Coffee Purveyors | b.patisserie (7.1 miles)

Hospitals

• Dr. John Garvie MD (6.6 miles)
• Birth Center At Castle Med Center (6.6 miles)
• Kamisugi Malia Hi Smile Orthodontics (7.3 miles)
• Castle Medical Center (7.3 miles)
• Kapiolani Medical Center for Women & Children (7.6 miles)