ComForcare Senior Services

Pros

• Home Instead is praised for great communication, timely updates, and compassionate staff.
• The agency delivers professional-level care from caregivers to the office staff, with aloha.
• Home Instead Honolulu provides wonderful personal care, including meals, medications, bathing, and laundry, with regular visits.
• Ty Bedford and the team are attentive, personable, reliable, and diligent.
• Ericcka and Erion provided training to ensure high-quality caregivers.
• The new team (Kaleigh, Erin, and Kylien) is fantastic and flexible.
• Home Instead is professional, communicative, and comforting during health scares, with lovely, experienced staff.
• The agency responds promptly, with friendly, caring, and punctual staff.
• Caregivers are described as guardian angels, offering transportation and emotional support.
• Justine and the team are helpful, responsive, and provide valuable feedback.

Cons

• Kat was a nightmare.
• The agency does not permit direct communication with the caregiver, which is a major downside.
• The online caregiver reporting portal is pretty rudimentary and not very helpful for families.
• One caregiver was described as uncooperative and did not work well with the team, causing disrupted appointments.
• The caregiver would roll her eyes and say, "can't make her do stuff," indicating a disengaged approach to tasks.
• There was an unprofessional incident where no one showed up and there was no return call or answer from the office.

Review

Across several years and across islands, the stories about Home Instead paint a clear picture: families value the steadiness, compassion, and responsive care that the agency can provide, and they feel their loved ones are in good hands even from afar. In Michigan and Hawaii alike, the reviews emphasize reliable communication, thoughtful caregivers, and a depth of care that extends beyond basic tasks to genuine peace of mind for family members who cannot be constantly present.

In Honolulu, the service has been described as personal and comprehensive. The reviewers highlight a dedicated approach to everyday needs, including meals, medications, bathing, and laundry, as well as the practical help of keeping the home clean and comfortable. The care schedule described is three four-hour visits per week, which many families appreciate as a steady, predictable means of ensuring Mom's daily routines are maintained. The overall impression is one of significant relief and satisfaction, with Home Instead becoming a trusted and constant presence in the home.

A pivotal part of the Hawaii experience is the agency's early and thorough onboarding process. Ty Bedford, the office manager, is frequently credited with a quick, thorough assessment on the day of contact, followed by a detailed briefing a few days later. The team responsible for training - Ericcka and Erion - are specifically noted for their attentiveness, reliability, and professionalism, setting a strong tone for the caregivers who come next. When families see this level of initial investment, it translates into confidence that the care team will deliver consistently. In 2024, a new trio - Kaleigh, Erin, and Kylien - took the helm, and their flexibility during a time of changing needs was praised as a significant source of safety, kindness, and peace of mind for families navigating stressful circumstances.

The Hawaii experience also includes meaningful support for family members who are not on-island. When health scares affected grandparents and required off-island coordination, Home Instead demonstrated clear professionalism and dependable communication, keeping the family informed during what could otherwise have been anxiety-filled days. The staff were described as lovely and highly experienced in handling emotional situations, and they even helped calm family members by providing steady guidance over the phone - an important facet of care when immediate in-person presence isn't possible.

Beyond Hawaii, several reviewers note a consistently positive tone about administrative responsiveness and the overall care environment. Managers and staff are described as friendly, caring, and punctual, with a sense of confidence that a loved one is being looked after. The experience of having a team rather than a single point of contact is highlighted as a notable strength, because it reduces the risk of being left without support and ensures there is always someone available to address questions or shifts.

There are, however, caveats that emerge from the mixed experiences. One detailed account describes a failed initial visit: a consultation with Karen did not lead to any caregiver showing up, and there was no follow-up communication. The reviewer labeled this experience unprofessional and noted that relying on the agency in that moment was not possible, highlighting the importance of dependable onboarding and clear expectations. These kinds of outliers remind readers that, while the organization can deliver exceptional care, individual experiences can vary and depend on consistency in scheduling and communication.

Amid this spectrum of experiences, several reviewers recount a powerful, transformative rescue during especially challenging times. During the Covid period, when a loved one declined rapidly and the caregiver could not be physically present on the mainland, Home Instead stepped in decisively. They arranged a supportive caregiving team quickly, with the added benefit of caregiving going beyond routine tasks to accompany the patient to doctors' appointments, assist with shopping, and help maintain daily routines. In these narratives, Home Instead caregivers become more than "caregivers" - they are described as guardian angels and surrogate family members when real family cannot be nearby. The emotional support they offer to families coping with acute stress is repeatedly cited as a turning point in managing difficult situations.

Other reviewers add that the agency is responsive, with staff answering questions promptly and providing ongoing feedback. The sense of collaboration - where caregivers, office staff, and family members exchange information openly - contributes to a feeling of trust and security. Even when the day-to-day experience involves routine tasks, the reassurance that caregivers are trained, present, and attentive is a common thread.

Taken together, the collection of reviews portrays Home Instead as a trusted option for in-home care with strong strengths in communication, caregiver warmth, and a structured approach to ongoing care. The Hawaii experiences underscore a capacity to respond quickly, coordinate across teams, and adapt to changing needs, while the Michigan context reflects a general confidence in the agency's ability to provide dependable, compassionate support from afar. The stories also remind prospective clients to consider both the consistent, everyday reliability and the importance of solid onboarding, clear communication paths, and a dependable team - factors that reliably translate into peace of mind for families navigating the complexities of aging loved ones.

This part of Honolulu, Hawaii, offers a convenient and diverse range of amenities for seniors looking to live in the area. With multiple pharmacies, restaurants, physicians' offices, cafes, and a hospital within close proximity, residents have easy access to essential services and healthcare facilities. The nearby parks provide opportunities for leisurely outdoor activities and relaxation, while the various places of worship cater to spiritual needs. Overall, this neighborhood boasts a well-rounded community that caters to the needs and interests of older adults seeking a comfortable and vibrant living environment.

Pharmacies

• Piikoi Sundries (0.1 miles)
• Longs Drugs (0.3 miles)
• Happy Pharmacy (0.3 miles)
• Homeo Health (0.4 miles)
• Longs Drugs (0.4 miles)
• Walgreens (0.5 miles)
• Times Supermarkets (0.6 miles)

Restaurants

• Harry's Cafe (0.2 miles)
• Morton's The Steakhouse (0.3 miles)
• Merriman's Honolulu (0.3 miles)
• Hana Koa Brewing (0.4 miles)
• Golden Duck (0.4 miles)
• Zippy's Makiki (0.4 miles)
• Goma Tei Ramen (0.4 miles)

Physicians

• Aesthetic Vision Center (0.3 miles)
• Artesian Women's Health (0.3 miles)
• Aesthetics Hawaii (0.3 miles)
• Hawaii Diagnostic Radiology Services (0.3 miles)
• Alapai Audiology (0.4 miles)
• Invision (0.4 miles)
• IMUA Orthopedics, Sports & Health (0.5 miles)

Cafes

• Mariposa at Neiman Marcus (0.4 miles)
• Honolulu Coffee Experience Center (0.9 miles)
• Goofy Cafe & Dine (1 miles)
• Starbucks (1.1 miles)
• Hiking Hawaii Cafe (1.1 miles)
• Brew & Foam (1.1 miles)
• Island Vintage Coffee (1.7 miles)

Hospitals

• Honolulu Clinic (0.4 miles)
• Queen's Medical Center (1 miles)
• Kapiolani Medical Center for Women & Children (1 miles)
• The Queen's Medical Center (1 miles)

Parks

• Magic Island (0.7 miles)
• Makiki District Park (0.9 miles)

Places of Worship

• Sacred Heart Church (1.2 miles)
• Izumo Taishakyo Mission of Hawaii (1.7 miles)