Heartis Suwanee

Pros

• Residents at Heartis Suwanee appreciate the cleanliness and beautiful design of the facility, which feels modern and welcoming.
• The staff members are frequently described as friendly, helpful, and caring, making residents feel valued and supported.
• Many residents enjoy a variety of activities and dining options, with meals being likened to fine dining experiences.
• The community atmosphere fosters a sense of belonging, with many residents expressing that they feel at home.
• Heartis Suwanee offers appealing amenities such as a swimming pool, salon services, and activity spaces that contribute to a fulfilling lifestyle for residents.
• The management is responsive to concerns, demonstrating a commitment to ensuring resident satisfaction and addressing any issues promptly.
• The location is noted for its proximity to restaurants and shopping malls, enhancing convenience for residents and their families.
• Newcomers often feel welcomed and appreciated during their tours, highlighting the positive first impressions made by the staff.

Cons

• The care in memory care at Heartis Suwanee was below average, leading to unexplained bruises and skin tears on residents.
• Medication management was mismanaged, and there was a lack of follow-up on concerns from staff or directors.
• There are possible unexpected rent increases each year, which could be concerning for families.
• Food quality has declined, with reports of burnt meals and smaller portions, along with long wait times for service.
• Carpets and windows were noted as dirty, indicating poor maintenance standards.
• Internal communication between employees was lacking due to staff changes, causing operational issues.
• While the facility looks nice and clean, it is considered expensive compared to alternatives available in the area.
• Some residents felt that management in memory care was poor overall, affecting the quality of care provided.
• A perception existed that not enough activities were offered for building friendships among residents.
• There were reports of gossip among staff members regarding residents' names, creating an unprofessional environment.

Review

Heartis Suwanee is a senior living facility that has drawn a range of opinions from residents and families alike. While many appreciate the beautiful, modern design and numerous amenities offered at Heartis Suwanee, others have expressed serious concerns about specific aspects of care, especially in memory care. The facility boasts spacious apartments and common areas that resemble luxury hotel settings more than traditional senior homes. Many reviewers remark on the cleanliness and aesthetic appeal of the surroundings, praising how well-maintained everything appears. However, the experiences with staffing and care quality seem to reveal a split perspective among those who have engaged with the community.

One of the most significant points raised is regarding the level of care provided to residents with memory issues. Several reviewers conveyed disappointment in the management of memory care services, citing instances where loved ones experienced bruising or skin tears without clear explanations from staff. Concerns about mismanaged medication further emphasized this issue. Some family members felt neglected when trying to communicate their worries, as follow-ups from both staff and directors were often lacking. This has led certain individuals to advise against choosing Heartis Suwanee for those needing memory care support.

Contrastingly, other reports highlight positive experiences regarding general resident satisfaction within independent living arrangements at Heartis Suwanee. Many residents have expressed contentment with their living conditions; they describe enjoying a variety of activities on-site, ranging from games and social events to trips outside. The dining options are frequently praised by residents who enjoy high-quality meals served in an appealing environment—although some users lamented recent changes in food quality due to staff transitions which included complaints of burnt offerings and smaller portion sizes compared to previous standards.

Moreover, while some noted cleanliness issues such as dirty carpets or windows and sporadic concierge service effectiveness, there are also numerous accounts emphasizing friendly staff interactions that foster a welcoming atmosphere. Residents appreciated that employees remembered names and made efforts to develop genuine relationships with them. This positive connection contributed significantly to their feeling of belonging within the community even amid criticisms concerning internal communication practices between various teams.

Pricing was another recurring theme throughout many reviews—while some acknowledged that Heartis Suwanee’s costs align with the luxurious experience it provides, others found these expenses exorbitant compared to similar facilities nearby. Despite acknowledging its value-for-cost ratio as good for what is offered across dining options, activity schedules, and overall environment quality, there remains concern over potential annual rent hikes which could impose additional financial burdens over time.

Overall impressions revealed through these reviews demonstrate an intricate balance between high expectations met by some elements of Heartis Suwanee’s lifestyle offerings versus significant gaps in essential areas like specialized care management for seniors suffering from dementia or other cognitive challenges. While many current residents feel at home within this vibrant community—celebrating its activities and amenities—the conflicted views on caregiving underscore an essential need for improved oversight particularly for vulnerable populations requiring consistent support as part of their daily routines. For prospective families considering Heartis Suwanee for their loved ones' housing needs, visiting during meal times or engaging directly with current residents could provide invaluable insight into life there—both in terms of day-to-day enjoyment as well as critical evaluation surrounding care quality before committing long-term.

This part of Suwanee, Georgia offers a variety of amenities that cater to senior living needs. With several parks nearby such as PlayTown Suwanee and George Pierce Park, residents can enjoy outdoor activities and stay active. There are also multiple pharmacies in close proximity for easy access to medications. A selection of restaurants ranging from fast food chains to upscale dining options ensures that there is something for every palate. For those in search of spiritual fulfillment, nearby places of worship like the Shirdi Sai Temple of Atlanta provide a sense of community and support. Additionally, the presence of medical facilities like Thomas Eye Group and Emory Johns Creek Hospital offer peace of mind in terms of healthcare services. With entertainment options like theaters within a short drive, seniors can also enjoy cultural experiences in the area. Overall, this part of Suwanee combines convenience, natural beauty, and essential services to provide a comfortable living environment for seniors.

Parks

• PlayTown Suwanee (0.2 miles)
• George Pierce Park (0.3 miles)
• Town Center Park (0.3 miles)
• Suwanee Creek Park (1.9 miles)
• E.E Robinson Park (2.9 miles)
• Rock Springs Park (3.2 miles)
• Chattahoochee Pointe Park (3.3 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (1.6 miles)
• Walgreens (3.9 miles)
• Walgreens (4.3 miles)
• Walgreens (4.8 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (5.1 miles)

Restaurants

• Chick-Fil-A (1.4 miles)
• Subway (1.8 miles)
• Sonic Drive-In (1.8 miles)
• McDonald's (1.8 miles)
• Sugar Hill Distillery (3.7 miles)
• Culver's (4.1 miles)
• Ted's Montana Grill (4.2 miles)

Cafes

• Starbucks (1.5 miles)
• Ding Tea (2.7 miles)
• Starbucks (4.2 miles)
• Kung Fu Tea (4.7 miles)
• Starbucks (6.9 miles)
• Panera Bread (7.5 miles)
• Alchemist Trading Co. (7.8 miles)

Physicians

• Thomas Eye Group - Suwanee Office (1.6 miles)
• Crossroads Treatment Centers (2.6 miles)
• Tri County Internal Medicine (3.9 miles)
• Milan Eye Center (4.6 miles)
• Northeast Georgia Physicians Group Buford (4.9 miles)
• Lawrenceville Family Practice (5 miles)
• Pandya Medical Center (5.6 miles)

Places of Worship

• Shirdi Sai Temple of Atlanta (5 miles)
• 12Stone Church - Central Campus (6 miles)
• First Baptist Church-Duluth (6.1 miles)
• Perimeter Church (8 miles)

Theaters

• Amc Sugarloaf Mills 18 (5.4 miles)
• AMC Colonial 18 (6.8 miles)
• Regal Medlock Crossing & RPX (7.8 miles)

Hospitals

• Emory Johns Creek Hospital (6.3 miles)
• Wound Treatment Center at Northside Hospital Gwinnett (7.1 miles)