Oaks at Suwanee Creek

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Pros

• Family members appreciate the attentiveness and direct communication with management at the Oaks at Suwanee Creek.
• Residents enjoy the friendly and helpful staff, particularly praising individuals like Debbie for their exceptional assistance.
• The facility is described as beautiful, clean, and more like a resort than a traditional nursing home, contributing to a welcoming atmosphere.
• Many families noted that residents have opportunities to make friends in the smaller community setting.
• Activities offered, such as games and movie days, create a vibrant community environment for residents.
• Staff are recognized for their caring nature and efforts to engage residents in daily activities.
• Families feel that overall care provided by dedicated care staff and med techs is commendable despite some managerial challenges.
• The physical appearance of the facility is frequently highlighted as attractive and homelike, enhancing residents' living experience.

Cons

• There has been a significant turnover of staff and leadership, including four Executive Directors and three Activity Directors within two years.
• Communication with residents and families is limited to email, leading to concerns not being addressed or resolved.
• The food quality has been described as terrible, contributing to low morale among residents.
• Management appears to be more focused on making excuses rather than addressing issues or communicating effectively with families.
• Several residents have left due to dissatisfaction, with more expected to follow.
• There are concerns about liability issues being ignored or covered up by management.
• While the care staff is competent, the overall management incompetence detracts from the experience in the assisted living facility.
• Some caregivers seem to do only the bare minimum in terms of their responsibilities.

Review

The Oaks at Suwanee Creek is an assisted living facility that has garnered a diverse set of reviews from families and residents, reflecting both commendable aspects and areas needing improvement. One of the most appreciated features by families is the staff's attentiveness. Many reviewers expressed gratitude for the caregivers, highlighting their friendliness and dedication to providing quality care. The small community atmosphere fosters interactions among residents, making it easier for loved ones to form friendships. Families have reported that management maintains open lines of communication regarding any issues that arise, which adds a layer of reassurance during what can be challenging transitions.

However, several concerns have emerged regarding staff turnover and leadership stability within the facility. Reviews indicate there has been significant turnover in key positions—four Executive Directors, three Sales Managers, three Activity Directors, and three cooks in just two years—leading to inconsistencies in care quality and communication. A family noted experiencing delayed notifications about a fall that required hospitalization for their loved one, underscoring potential gaps in care management despite the positive experiences shared by others on-site. It appears this inconsistency may reflect broader trends within the industry rather than being unique to Oaks at Suwanee Creek.

Further compounding issues is a general dissatisfaction with food quality and overall morale among residents. Multiple reviewers mentioned that while some staff members are exemplary in their roles, others often seem disengaged or merely perform minimal duties without going above and beyond for residents’ comfort or satisfaction. The honest observations suggest that while exceptional caregiving exists within the community, systemic issues such as food service quality contribute to an environment where several residents feel dissatisfied.

Despite these challenges, many families emphasize strong connections they have built with specific staff members who make a concerted effort to support their loved ones—particularly mentioning Debbie as a standout caregiver who significantly impacted one family's decision-making process when choosing a facility. The welcoming nature of the building itself was appreciated; many described it as resort-like rather than clinical—a refreshing change compared to more traditional nursing homes.

Families also commented on activities available for residents, noting they felt engaged through games like bingo or Wii tournaments and outings beyond the facility’s four walls. This commitment to keeping residents active contrasts sharply with experiences from other facilities where individuals reportedly spent much of their time isolated in their rooms. One resident expressed feeling blessed to be part of The Oaks family due to both the engaging environment created by staff and the beautiful setting surrounding them.

Communication between management and families emerged as another area ripe for improvement; some reviewers highlighted limited responses from leadership when raising concerns via email instead of direct dialogue about grievances or suggestions for improvement. While recent administrative changes seem promising for enhancing openness with family members about addressing major complaints effectively, it remains essential for management to establish consistent communication strategies moving forward.

In conclusion, while many aspects of Oaks at Suwanee Creek are indeed praiseworthy—from its beautiful environment to caring individual staff members—the overarching narrative reveals systemic challenges tied closely with high turnover rates and insufficient communication channels between management and families. These factors detract from what could otherwise be an entirely positive experience at this assisted living facility. As reviews continue emerging about other local options facing similar staffing struggles yet showcasing better communicative practices from management teams, prospective residents should weigh all experiences shared carefully before making decisions about long-term placements.

Suwanee, Georgia is a vibrant community with a variety of amenities and services available to residents. The area boasts several parks such as Suwanee Creek Park and Town Center Park, providing opportunities for outdoor recreation and relaxation. In terms of healthcare, there are multiple physicians' offices and pharmacies nearby, ensuring easy access to medical care and prescription medications. Additionally, there are a number of cafes and restaurants in the area, offering dining options for every taste preference. For those interested in entertainment, there are theaters like AMC Sugarloaf Mills 18 within a short distance. Places of worship such as First Baptist Church-Duluth and Shirdi Sai Temple of Atlanta cater to the spiritual needs of residents. In case of emergencies or specialized medical treatment, hospitals like Emory Johns Creek Hospital are conveniently located nearby. Overall, Suwanee offers a well-rounded community with ample resources for senior living.

Parks

• Suwanee Creek Park (0.4 miles)
• PlayTown Suwanee (1.2 miles)
• Town Center Park (1.5 miles)
• George Pierce Park (1.7 miles)
• Chattahoochee Pointe Park (3.3 miles)
• Rock Springs Park (3.6 miles)
• E.E Robinson Park (4.4 miles)

Physicians

• Thomas Eye Group - Suwanee Office (0.9 miles)
• Crossroads Treatment Centers (2.3 miles)
• Lawrenceville Family Practice (4.2 miles)
• Southern Dermatology (4.6 miles)
• Pandya Medical Center (5.2 miles)
• Allergy and Asthma Consultants (5.2 miles)
• Tri County Internal Medicine (5.3 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (3.5 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (5.3 miles)
• Walgreens (5.3 miles)

Cafes

• Starbucks (1 miles)
• Ding Tea (2.2 miles)
• Starbucks (4.9 miles)
• Kung Fu Tea (5.8 miles)
• Starbucks (6.1 miles)
• Panera Bread (6.4 miles)
• Alchemist Trading Co. (6.7 miles)

Restaurants

• Chick-Fil-A (1 miles)
• McDonald's (1.5 miles)
• Sonic Drive-In (1.6 miles)
• Subway (1.6 miles)
• Chick-Fil-A (3.7 miles)
• Ariana Kabob House (4.2 miles)
• Bruster's Ice Cream (4.2 miles)

Theaters

• Amc Sugarloaf Mills 18 (4.1 miles)
• AMC Colonial 18 (6 miles)
• Regal Medlock Crossing & RPX (6.7 miles)
• SMG Duluth (7.2 miles)

Places of Worship

• First Baptist Church-Duluth (4.6 miles)
• 12Stone Church - Central Campus (5.7 miles)
• Shirdi Sai Temple of Atlanta (5.9 miles)
• Perimeter Church (6.9 miles)

Hospitals

• Emory Johns Creek Hospital (5.9 miles)
• Wound Treatment Center at Northside Hospital Gwinnett (6.3 miles)