Salude - The Art Of Recovery

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Pros

• The facility has amazing outward appearances and offers a clean environment with private rooms and bathrooms.
• The staff at Salude are described as caring, helpful, and accommodating in their approach to patient care.
• The physical therapy services provided were noted to be effective and well-organized.
• Patients appreciated the encouragement for family visits during COVID, allowing for connection through windows.
• Overall experiences at Salude were pleasant for some patients, leading them to recommend the facility to others.

Cons

• The facility has a negative reputation for wrong medication management and limited patient care, as described by one reviewer.
• There were complaints about staff denial regarding medication prescriptions and a lack of response to urgent needs, such as assistance to the bathroom.
• One review indicated negligence in patient care resulted in a serious brain injury due to a fall that could have been prevented with proper monitoring.
• The executive director was criticized for lacking empathy and compassion towards patients and their families, focusing more on occupancy rates than care quality.
• Communication issues were highlighted, with instances of calls not being answered and important updates about patients not being communicated effectively.
• Concerns about untrained staff were raised, with reviewers expressing frustration over the inadequate response to medical issues like potential infections or delusions.
• Housekeeping services were reported as unreliable, with sheets not changed frequently and limited access to necessary items like washcloths despite availability elsewhere.

Review

The reviews of the rehabilitation facility, Salude The Art Of Recovery, present a deeply polarized spectrum of experiences that highlight both commendable aspects and glaring shortcomings in patient care. On one hand, some reviewers laud the facility for its exceptional outward appearance, cleanliness, and modern amenities. They describe it as "really nice" and note a compassionate staff that provides adequate support during recovery periods. The facility's layout is also praised; it features private rooms with individual bathrooms and spacious physical therapy areas designed to meet various rehabilitative needs. Encouraging family visits through window communication during COVID-19 restrictions resonates positively among family members who feel connected to their loved ones while maintaining safety protocols.

However, juxtaposed against these positive sentiments are troubling accounts indicating serious failures in patient care. One reviewer recounts a harrowing experience involving their father who suffered significant harm due to negligence from the staff at Salude. Despite being informed about alarming behavioral changes suggestive of a urinary tract infection (UTI), the facility's management assured family members that they would closely monitor him to prevent any accidents. This promise fell woefully short when he ultimately fell and sustained severe injuries because the promised vigilance did not materialize.

Communication—or lack thereof—appears to be another key issue raised across multiple reviews. Families reported difficulty reaching the staff by phone, raising concerns about responsiveness when urgent matters arose regarding patient well-being. Instances were noted where calls went unanswered or where staff were untrained on basic protocols like transferring calls properly. This inefficiency left families feeling isolated and frustrated, particularly in times when they needed information about their loved ones’ conditions.

Furthermore, several reviewers expressed discontent with management's attitude towards care quality and transparency. In particular, criticisms were directed at Dee, identified as the Executive Director of Salude, who was described as lacking empathy and compassion towards families’ concerns. Reviewers shared feelings of being brushed off or inadequately updated about their relatives' health statuses despite having initiated multiple inquiries themselves—leading them to question how much genuine care was given within this establishment.

Despite these negative experiences overshadowing some positive narratives within Salude’s walls, there remains an insistence from certain patrons on the dedication shown by direct care staff members such as nurses and physical therapists. Several users highlighted their satisfaction with overall treatment interactions—alluding that while systemic issues may exist within administration processes at Salude, many hands-on caregivers were competent and attentive to patients’ needs.

Ultimately, this complex tapestry of reviews encapsulates an institution grappling with fundamental discrepancies between its public image as a premier rehabilitation center versus actual operational realities faced by patients and their families on-site. Potential clients considering Salude for recovery must weigh these contrasting testimonials carefully; while some may find solace in its aesthetic offerings and caring personnel, others suggest caution given crucial lapses in care coordination that could pose significant risks to vulnerable patients seeking recovery assistance.

This part of Suwanee, Georgia offers a variety of amenities that may be appealing for senior living. With several restaurants nearby such as McDonald's, Sonic Drive-In, and Chick-Fil-A, there are plenty of dining options to choose from. Additionally, there are cafes like Ding Tea and Starbucks for socializing or enjoying a cup of coffee. For medical needs, there are reputable physicians and pharmacies in the vicinity such as Crossroads Treatment Centers and Walgreens. The area also features numerous parks like Suwanee Creek Park and Town Center Park for outdoor activities and relaxation. For entertainment, there are theaters like Amc Sugarloaf Mills 18 within a short distance. Places of worship such as First Baptist Church-Duluth and Shirdi Sai Temple of Atlanta provide spiritual support for residents. And in case of emergencies, hospitals like Emory Johns Creek Hospital are within a reasonable driving distance. Overall, this part of Suwanee offers a convenient and diverse range of facilities that cater to the needs of seniors looking for a comfortable living environment.

Restaurants

• McDonald's (0.4 miles)
• Sonic Drive-In (0.4 miles)
• Subway (0.5 miles)
• Chick-Fil-A (2.3 miles)
• Bruster's Ice Cream (3.2 miles)
• Chick-Fil-A (3.5 miles)
• Culver's (3.9 miles)

Cafes

• Ding Tea (0.9 miles)
• Starbucks (2.3 miles)
• Starbucks (3.9 miles)
• Kung Fu Tea (5 miles)
• Starbucks (5 miles)

Physicians

• Crossroads Treatment Centers (1 miles)
• Thomas Eye Group - Suwanee Office (2.2 miles)
• Lawrenceville Family Practice (3.1 miles)
• Southern Dermatology (4.2 miles)
• Woolfson Eye Institute (4.5 miles)
• Milan Eye Center (4.6 miles)
• Tri County Internal Medicine (5.2 miles)

Parks

• Suwanee Creek Park (1.4 miles)
• Town Center Park (1.7 miles)
• PlayTown Suwanee (1.7 miles)
• George Pierce Park (1.9 miles)
• Rock Springs Park (2.5 miles)
• McKendree Park (3.8 miles)
• Chattahoochee Pointe Park (4.5 miles)

Pharmacies

• Walgreens (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.5 miles)

Theaters

• Amc Sugarloaf Mills 18 (3.7 miles)
• AMC Colonial 18 (4.9 miles)

Places of Worship

• 12Stone Church - Central Campus (4.4 miles)
• First Baptist Church-Duluth (5.1 miles)
• First United Methodist Church of Lawrenceville (6.4 miles)
• Shirdi Sai Temple of Atlanta (6.8 miles)

Hospitals

• Wound Treatment Center at Northside Hospital Gwinnett (5.2 miles)
• Emory Johns Creek Hospital (7.2 miles)