KEY STREET GROUP HOME in Savannah, GA

Pros

• Amanda Mabry provides documentation promptly and offers great customer service.
• Amanda Mabry is appreciated for her interactions; Keystone is praised as a great HOA management company.
• Wendy Castillo and Lori Lambert are absolute rockstars, going above and beyond; Keystone is highly recommended.
• Tracy Smith provides excellent customer service and is a pleasure to work with.
• Heather António provides prompt answers.
• Amanda Mabry delivers documents with rapid turnaround.
• Keystone HOA manages buildings proactively and shares information as needed.
• Amanda Mabry goes above and beyond, onsite during issues, with timely communication.
• Lori Lambert is incredibly warm, friendly, and accommodating.
• Residents love living in a clean, organized community.
• Debra Parker leads meetings with aplomb and promptly addresses problems.
• Debra Parker is always responsive and helpful, taking a personal interest in the community's well-being.
• Debra Parker is accessible, visible in the community, and a valuable resource.
• Caitlyn Elliott exceeds expectations and helps Keystone remain premier.
• Gracie Kiro is quick to respond and highly helpful; Gracie's patience and service are unmatched.

Cons

• They were spoken to in a very unpleasant way by Ms. Julia.
• A reviewer warns others to stay away from the company, citing poor communication and never returning phone calls.
• The HOA records and accounts had not been kept in an organized fashion, making the transition to Keystone harder than it should have been.
• The reviewer states they did not receive the best service nor the needed answers regarding their HOA bill.
• Until they could get in touch with Jodi Harstine, the communication with the Management Company was terse or confusing.

Review

Keystone Association Management is best suited for Savannah-area homeowners associations and condo boards that want a high-touch, professionally run partner capable of turning complex upkeep and renovation challenges into clear, accountable processes. Across Causton Bluff, Hoover Creek, Whitaker Place, Brockington Square, and other communities, the pattern is consistent: residents and board members gain from a management team that shows up, communicates promptly, and coordinates a broad network of vendors to deliver real, on-the-ground improvements. This is the firm to choose when the goal is to elevate maintenance standards, tighten budgets, and reduce the back-and-forth that often slows projects to a crawl.

That said, a few boards may want to consider alternatives. The service premium comes with trade-offs, and not every resident experience aligns perfectly with the ideal of seamless, always-on responsiveness. A minority of reviews cites instances of less-than-ideal communication or curt interactions, suggesting that the quality can hinge on the on-site manager and the specific team member assigned. For communities prioritizing the absolute lowest cost or a more hands-off, less visible management style, a leaner firm or a more distant management approach might feel like a better fit. New boards should weigh the value of high-touch support against the potential for variability from individual managers.

The strength of Keystone’s value proposition lies in how rapidly key issues are resolved and how proactively the team communicates. The most consistent praise centers on staff members who “go above and beyond”, Amanda Mabry, Tracy Smith, and others, delivering rapid document turnaround, on-site problem-solving, and steady, resident-facing communication. This combination minimizes downtime and prevents small problems from ballooning into larger disputes. When a gate problem, a plumbing issue, or a significant landscaping project arises, the ability to mobilize trusted vendors quickly and keep the board informed is where the pros clearly offset any occasional friction in day-to-day interactions.

Operationally, Keystone demonstrates breadth and reliability. The firm is repeatedly commended for keeping accounts current, reducing delinquencies, and maintaining a professional, responsive front for residents and vendors alike. The leadership shown by on-site managers, Debra Parker, Lori Lambert, Caitlyn Elliott, Tiffany Maxwell, and others, emerges as a core strength: they are described as accessible, patient, and thorough, with a talent for juggling multiple demands without letting important details slip. The technology-driven handling of dues, work orders, and board meetings helps maintain transparency and accountability, making it easier for boards to track progress and stay aligned with resident expectations.

From the resident perspective, Keystone often translates into tangible improvements and a more pleasant living environment. Communities report cleaner, safer, and better-maintained surroundings, with visible upgrades in common areas, grounds, and infrastructure. Residents credit the team’s consistent follow-through and professional demeanor for reducing daily frictions and elevating overall satisfaction. The tone is practical and constructive: improvements are not theoretical but evidenced by better service levels, timely responses, and a more orderly operation that residents can count on day after day.

Bottom-line guidance: Keystone Association Management represents a top-tier option for Savannah associations ready to invest in high-touch, outcomes-oriented management. It is especially well-suited for boards needing hands-on leadership to drive timely renovations, precise budgeting, and clear communication channels with residents and contractors. Alternatives may be worth exploring for boards choosing strict cost-containment or seeking a more hands-off relationship, but such choices should be weighed against the proven gains in responsiveness, project clarity, and resident confidence demonstrated across multiple communities. Boards should engage key managers, Amanda Mabry, Debra Parker, Tiffany Maxwell, and the rest of the leadership team, meet references from similar communities, and secure a detailed service-level agreement to ensure consistency. For Causton Bluff, Hoover Creek, Whitaker Place, and comparable Savannah neighborhoods, Keystone is a compelling partner likely to translate board intent into measured, durable improvements.

This part of Savannah, Georgia, offers convenient access to several hospitals, pharmacies, restaurants, parks, physicians, and cafes. The proximity to Georgia Regional Hospital, St Joseph's/Candler Health, and Memorial Health University Medical Center makes it suitable for senior living as medical care is easily accessible. Additionally, there are various dining options such as Savannah Fried Chicken and Pearls Saltwater Grille nearby for residents to enjoy. Seniors can also take advantage of the nearby Lake Mayer Park for outdoor recreational activities. With multiple pharmacies and physicians in the area like Southcoast Medical Group and Boland Eye Center PC/Eyewear Studio available, residents have access to essential healthcare services. Overall, this neighborhood offers a well-rounded community with amenities that cater to the needs of older individuals seeking a comfortable and convenient living environment.

Hospitals

• Georgia Regional Hospital (0.5 miles)
• St Joseph's/Candler Health (1.5 miles)
• Memorial Neuro ICU (2 miles)
• Memorial Heart and Vascular (2 miles)
• Memorial Health University Medical Center Answerone/Nurseone/Switchboard (2 miles)
• Memorial University Medical Center - Pediatric ICU (2.1 miles)
• Dva Renal Healthcare (2.8 miles)

Restaurants

• Savannah Fried Chicken (0.7 miles)
• Pearls Saltwater Grille (0.7 miles)
• McDonald's (1.1 miles)
• The Wyld Dock Bar (1.2 miles)
• McDonald's (1.5 miles)
• Green Tea Restaurant (1.6 miles)
• Baker's Pride Bakery (2 miles)

Parks

• Lake Mayer Park (1.1 miles)

Pharmacies

• Health Delivery Pharmacy (1.2 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2 miles)
• Medical Center Pharmacy (2.1 miles)
• Compounding Solutions of Savannah (2.2 miles)
• Candler Prescription Center at Candler Hospital (2.2 miles)
• CVS Pharmacy (2.2 miles)

Physicians

• Southcoast Medical Group (1.2 miles)
• Dr. Jules Victor III, MD (1.2 miles)
• Boland Eye Center PC/Eyewear Studio (1.3 miles)
• Savannah Neurology Specialists (1.4 miles)
• Behavioral Health Association (1.5 miles)
• Memorial Medical Associates (1.5 miles)
• Savannah Psychiatry (1.6 miles)

Cafes

• Starbucks (2.7 miles)