KEY STREET GROUP HOME

Pros

• Amanda Mabry provides helpful documentation promptly and delivers great customer service.
• Keystone is a great HOA manager, and Amanda Mabry is highly appreciated by clients.
• Wendy Castillo and Lori Lambert are described as absolute rockstars who go above and beyond.
• Tracy Smith consistently provides excellent customer service and is fast at delivering what's needed.
• Heather Ant?nio answers questions promptly.
• Amanda Mabry delivers documents almost immediately for mortgage closings, a rare turnaround time.
• Keystone HOA manages the building very well, proactively sharing information.
• Amanda Mabry goes above and beyond, including weekend on-site support addressing plumbing issues.
• Lori Lambert spends quality time with extreme patience and kindness to resolve issues; she is warm and accommodating.
• Debra Parker leads meetings with aplomb, resolves problems quickly, and fosters participation.
• Debra Parker is always responsive and helpful, taking a personal interest in the community.
• Brandy Waters is a rockstar - very responsive and helpful in difficult situations.
• Caitlyn Elliott consistently exceeds expectations and leads Keystone as a premier management company.
• Gracie Kiro is always quick to respond and a true asset to the company.

Cons

• One reviewer reported being spoken to in a very unpleasant way by Ms. Julia when requesting graduation yard sign information.
• Another reviewer noted that the HOA records and accounts had not been kept in an organized fashion, making the transition to Keystone harder than it should have been.

Review

Keystone Association Management has earned a range of consistently strong endorsements from boards and residents alike. Across many neighborhoods, the experience is described as proactive, communicative, and customer-focused. Among the most frequently celebrated team members are Amanda Mabry, Lori Lambert, Debra Parker, Tracy Smith, Caitlyn Elliott, Gracie Kiro, and Heather Ant?nio, with several reports highlighting the company's leadership approach and its willingness to go above and beyond for communities. The overarching tone is one of appreciation for reliable service, quick responsiveness, and a collaborative spirit that helps neighborhoods run more smoothly.

Amanda Mabry stands out repeatedly for her speed and thoroughness. In several instances she delivered documents almost immediately when a closing or legal need arose, a turnaround that is frequently noted as rare in the industry. Her responsiveness extends beyond deadlines; she has been described as "on-site just about all weekend" during plumbing issues and as an ongoing dependable point of contact for residents and boards. Her efficiency has even been highlighted by a law firm working with Keystone, where Amanda's quick turnaround and professional approach left a strong impression. One review also notes a grudge-free, if imperfect, moment when a staff member's manner was less than ideal during a specific request, underscoring that while experiences are largely excellent, occasional exceptions occur.

Lori Lambert is consistently praised for her patience, warmth, and problem-solving approach. Several residents emphasize her calm, friendly demeanor and her willingness to take time to get to the bottom of issues, from small clerical billing matters to complex payment changes. One caller described Lori as patient and efficient, able to navigate between tasks without leaving the client waiting. Her ability to handle sensitive or frustrating situations with kindness has been repeatedly singled out as a hallmark of Keystone's service ethic, and she is frequently cited as a dependable touchpoint for homeowners who need clear guidance and timely action.

Debra Parker is celebrated for leadership, responsiveness, and an approachable on-site presence. Board members note that in her early months she quickly addressed festering problems, set a clear and productive agenda for meetings, and steered discussions with tact, even when some owners tended to veer off-topic or become impolite. The reviews convey a strong sense of confidence in Debra's stewardship, with homeowners expressing optimism about a long and successful relationship under her management. Beyond meetings, Debra is praised for personal attention to the community's well-being and for maintaining the grounds with an eye toward beauty and upkeep.

Tracy Smith is repeatedly described as a consummate professional who delivers exceptional customer service. She is lauded for being accessible, helpful, and fast - qualities that make her a preferred contact for many boards and residents. Some reviews go so far as to declare Tracy "EXCEEDS EXPECTATIONS" and assign "10 stars" to her performance, highlighting her patient, knowledgeable, and proactive approach. Observers also note that she leads by example, keeping residents informed and ensuring that issues are addressed promptly, which many see as a cornerstone of Keystone's successful management.

Caitlyn Elliott and Gracie Kiro are also highlighted as outstanding contributors. Caitlyn is praised for consistently exceeding expectations, embodying professionalism, courtesy, and expertise, and for going the extra mile to locate answers to any questions. The sentiment is that Keystone is fortunate to have Caitlyn leading its team. Gracie is similarly valued for her responsiveness; she is consistently quick to reply, and when an immediate answer isn't available, she follows up with the required information promptly. Residents call Gracie a true asset, noting the reliability and care she brings to her communications.

Across the company's operations, several other staffers and stories reinforce the same positive theme. Brandy Waters is singled out as a "rockstar" manager at Honey Ridge Estates, with several accounts praising her responsiveness and problem-solving capacity. Heather Ant?nio is recognized for prompt, helpful responses and active engagement with residents' questions. The company's effectiveness in coordinating with vendors and contractors also comes through in stories about timely repairs and proactive maintenance. And there are heartfelt mentions of Keystone team members participating in community events, such as Jodi's involvement in a Make-a-Wish fundraiser, underscoring a broader commitment to generosity and local engagement.

Several testimonials highlight Keystone's ability to improve operations after transitions. A board member notes that Keystone took over management of their HOA about a year ago and has rapidly implemented improvements, with staff like Heather being consistently prompt and communicative. Another narrative describes how a deployment of good leadership and reliable communication helped a community feel confident about its future under Keystone. In addition to day-to-day management, residents praise the company for making their neighborhoods feel well-cared-for - grounds kept beautifully, neighborhoods organized, and residents able to enjoy a sense of pride in where they live.

In sum, the collective voice from these reviews portrays Keystone Association Management as a responsive, professional, and community-oriented partner. The company is repeatedly described as proactive, organized, and easy to work with, with staff members who truly care about the health and happiness of their communities. While there are occasional isolated moments that remind us no organization is perfect, the prevailing sentiment is one of trust and high satisfaction: Keystone is seen as an essential facilitator of well-run associations, a team that boards and residents alike would readily recommend, and a partner that residents feel fortunate to have guiding their neighborhoods.

This part of Savannah, Georgia, offers convenient access to several hospitals, pharmacies, restaurants, parks, physicians, and cafes. The proximity to Georgia Regional Hospital, St Joseph's/Candler Health, and Memorial Health University Medical Center makes it suitable for senior living as medical care is easily accessible. Additionally, there are various dining options such as Savannah Fried Chicken and Pearls Saltwater Grille nearby for residents to enjoy. Seniors can also take advantage of the nearby Lake Mayer Park for outdoor recreational activities. With multiple pharmacies and physicians in the area like Southcoast Medical Group and Boland Eye Center PC/Eyewear Studio available, residents have access to essential healthcare services. Overall, this neighborhood offers a well-rounded community with amenities that cater to the needs of older individuals seeking a comfortable and convenient living environment.

Hospitals

• Georgia Regional Hospital (0.5 miles)
• St Joseph's/Candler Health (1.5 miles)
• Memorial Neuro ICU (2 miles)
• Memorial Heart and Vascular (2 miles)
• Memorial Health University Medical Center Answerone/Nurseone/Switchboard (2 miles)
• Memorial University Medical Center - Pediatric ICU (2.1 miles)
• Dva Renal Healthcare (2.8 miles)

Restaurants

• Savannah Fried Chicken (0.7 miles)
• Pearls Saltwater Grille (0.7 miles)
• McDonald's (1.1 miles)
• The Wyld Dock Bar (1.2 miles)
• McDonald's (1.5 miles)
• Green Tea Restaurant (1.6 miles)
• Baker's Pride Bakery (2 miles)

Parks

• Lake Mayer Park (1.1 miles)

Pharmacies

• Health Delivery Pharmacy (1.2 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2 miles)
• Medical Center Pharmacy (2.1 miles)
• Compounding Solutions of Savannah (2.2 miles)
• Candler Prescription Center at Candler Hospital (2.2 miles)
• CVS Pharmacy (2.2 miles)

Physicians

• Southcoast Medical Group (1.2 miles)
• Dr. Jules Victor III, MD (1.2 miles)
• Boland Eye Center PC/Eyewear Studio (1.3 miles)
• Savannah Neurology Specialists (1.4 miles)
• Behavioral Health Association (1.5 miles)
• Memorial Medical Associates (1.5 miles)
• Savannah Psychiatry (1.6 miles)

Cafes

• Starbucks (2.7 miles)