Marshall Pines Memory Care & Transitional Assisted Living
Save743 North Belair Road, Evans, GA 30809
For more information about senior living options: (844) 490-3973
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Marshall Pines Memory Care in the Augusta area has become a cornerstone for many families seeking a trustworthy, welcoming place where their loved ones can thrive in familiar routines and compassionate care. Across numerous reviews, families repeatedly highlight a consistent, caring staff and a management team that genuinely partners with families through the labyrinth of memory-care needs, hospital visits, and Medicare or hospice planning. The setting feels warm and home-like, with residents who seem engaged and well cared for, and with amenities designed to soothe and stimulate minds and bodies alike.
A central theme in the praise is the presence of steady, compassionate staff who treat each resident as an individual. Families note that the staff "tolerate difficult behaviors with ease," stay consistent in their approach, and make residents feel seen every day. The administrator, Kellie Pugh, is singled out repeatedly as warm, genuine, and devoted to finding the best possible paths for families navigating complex systems. The care team is described as a well-oiled machine that combines efficiency with genuine empathy, creating an environment where residents can feel safe, valued, and loved. In particular, reviewers describe caregivers who greet residents by name, check on them with kindness, and maintain a steady rhythm of attention that brings peace of mind to anxious families.
The physical and social environment at Marshall Pines also receives high marks. Families talk about a facility that feels like home, where residents are not locked into a single wing but are free to move through common areas, and where daily activities are thoughtfully planned to preserve independence and dignity. The building features and programs - music, a garden, and a meditation room - are repeatedly praised as meaningful elements that contribute to a calming, enriching atmosphere. An Occupational Therapist who visits the area praises the range of activities and the inclusion of everyone, noting a Sensory Spa that offers calming features and a serene space that residents can enjoy. The emphasis on meaningful engagement extends to field trips, regular on-site therapy and medical oversight, and social events that encourage participation and interaction among residents.
Families express profound gratitude for the care their loved ones receive. One reviewer notes that their father now enjoys peaceful days, feels well cared for around the clock, and looks forward to activities and visits. The staff's ability to provide consistent, high-quality care has given that family immense relief during a difficult journey with Alzheimer's and memory-related challenges. Several accounts specifically credit Kellie Pugh with fostering a sense of home and stability, and with maintaining open lines of communication - sharing updates and guiding families through Medicare, hospice, and other arrangements - so parents can feel secure even when they are not physically present. The care team behind Kellie is described as loving, attentive, and dedicated to making every resident feel like a valued member of the Marshall Pines family.
The praise extends across the facility's interdisciplinary team. The medical and nursing staff, led by Teresa Brown, are recognized for delivering attentive care, while the culinary and activities teams are celebrated for meals that residents look forward to and programs that keep minds and bodies active. Reviewers repeatedly commend the on-site nurse presence, weekly physician visits, and even occasional X-ray services, which together create a robust and accessible medical support system. The executive leadership - especially Kellie - emerges as a central, stabilizing force whose respectful, patient-centered approach helps families navigate the emotional terrain of caregiving. Several families directly state that they found their "home" in Marshall Pines and that the facility plays a pivotal role in preserving dignity, comfort, and happiness for their loved ones.
There are some nuanced counterpoints, as is common in long-term care discussions. A number of reviews celebrate the facility for its dedication and care, but a few express concerns about burnout and administrative responsiveness. One reviewer describes burnout as very high and laments a perceived lack of help from the administrator, suggesting that the facility focuses too much on money and admissions. Another recounts a negative experience in which a loved one did not receive timely baths or changes, leading to sores and a move to another facility. These voices contrast with the stronger majority and emphasize that, as with any care setting, experiences can vary and that staffing pressures can affect perceptions and outcomes. Even within these critiques, there remains a sense that Marshall Pines has much to offer and that individual experiences depend on factors like staffing levels, specific shifts, and the dynamics of a given resident's needs.
Overall, Marshall Pines Memory Care emerges as a place that many families come to regard as a true home for their loved ones. For most, the facility delivers warm, professional care with a strong emphasis on dignity, routine, social engagement, and clear communication with families. The combination of supportive staff, comprehensive on-site services, and thoughtful amenities creates an environment where residents can feel secure, engaged, and well cared for day in and day out. While not every experience is identical - and some families voice legitimate concerns about staffing pressures and administrative responsiveness - the prevailing narrative is one of gratitude, peace of mind, and a sense that Marshall Pines offers a compassionate, community-centered home for those navigating the challenges of memory care.
Marshall Pines Memory Care & Transitional Assisted Living in Evans, GA is a premier senior living community specializing in memory care. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our residents can enjoy various amenities such as a beauty salon, cable or satellite TV, and access to community-operated transportation for their convenience. They can also stay connected with loved ones through our computer center and Wi-Fi/high-speed internet.
For dining, we provide restaurant-style dining with special dietary restrictions taken into consideration. Our dedicated staff helps with meal preparation and service, ensuring that our residents receive nutritious meals tailored to their specific needs.
Engaging activities are an essential part of our community, and we offer fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep our residents active and social. Concierge services are also available for any additional assistance required.
Marshall Pines is conveniently located close to restaurants, shopping centers, parks, pharmacies, physicians' offices, places of worship, and theaters. Transportation arrangements are provided both for non-medical purposes and medical appointments to ensure that our residents have easy access to healthcare providers.
When it comes to care services, 24-hour supervision is provided along with assistance with activities of daily living such as bathing, dressing, and transfers. Our staff coordinates with health care providers for seamless care delivery. We have specialized memory care programming for those living with dementia or mild cognitive impairment.
At Marshall Pines Memory Care & Transitional Assisted Living, we prioritize the overall well-being of our residents by providing them with comfortable living spaces while offering the necessary support they need.
Marshall Pines Memory Care & Transitional Assisted Living is located at 743 North Belair Road, Evans, GA 30809 in Columbia County, Georgia
The features offered by Marshall Pines Memory Care & Transitional Assisted Living are designed to create a supportive and safe environment for residents experiencing cognitive challenges. The 24-hour supervision ensures that residents receive constant care and protection, minimizing the risks associated with wandering or disorientation. Assistance with daily living activities, such as bathing, dressing, and transfers, promotes independence while addressing the physical limitations that often accompany dementia. Coordination with healthcare providers facilitates comprehensive medical oversight, ensuring that all health needs are met effectively. The dementia waiver allows for personalized approaches tailored to individual requirements, while specialized memory care programming focuses on cognitive engagement through structured activities. Meal preparation and medication management contribute to maintaining overall health and well-being, while the mental wellness program addresses emotional needs essential for quality of life. Additionally, transportation arrangements for medical appointments ensure residents can access necessary healthcare services without added stress or confusion. Together, these features foster an environment conducive to enhancing the dignity and quality of life for those living with memory impairments.
Marshall Pines Memory Care & Transitional Assisted Living on seniors.fyi includes 11 photos including images showing floor plan, bedroom, interior, windows, landscaping, living room, bathroom, decor, and more.
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