Marshall Pines Transitional Assisted Living and Memory Care

Pros

• The staff at Marshall Pines is described as extremely caring and attentive, providing a warm and supportive environment for residents.
• Residents enjoy a variety of engaging activities that help keep them stimulated and happy, with the culinary staff preparing high-quality meals.
• Families appreciate the open lines of communication from administration, which helps keep them informed about their loved ones’ care.
• Many reviewers highlight the cleanliness and welcoming atmosphere of the facility, ensuring comfort for both residents and their families.
• Residents feel safe and secure at Marshall Pines, alleviating concerns for family members regarding their loved ones' well-being.
• The facility utilizes effective approaches to dementia care, with trained staff who can handle various challenges associated with memory impairments.
• Families express peace of mind knowing that their loved ones are being well cared for in a compassionate environment tailored to memory care needs.

Cons

• There were significant communication gaps between shifts that resulted in an unclear picture of the resident's ADL performance, especially regarding transfers.
• One reviewer found their loved one dirty, with swollen legs and a foul smell in their room after six days of not visiting, indicating a lack of proper care.
• The same individual noted that the staff was incompetent and untrustworthy, as they had not administered medication correctly.
• A resident expressed discomfort due to the presence of other residents who reminded them of nursing home patients, suggesting that the environment was unsettling.
• Another reviewer mentioned that while housekeeping was generally good, they did discourage family members from dining with their loved ones in the dining area, which may have contributed to feelings of isolation.
• A visitor touring Marshall Pines noted a less clean environment and an unpleasant smell compared to other facilities they visited.
• Overall concerns about cleanliness seem to persist among some reviewers, expressing dissatisfaction about odors and hygiene standards at times.

Review

Marshall Pines has garnered a complex tapestry of feedback from families who have entrusted their loved ones to the facility's care, reflecting both commendable strengths and notable shortcomings. Many families express deep satisfaction with the level of care provided, highlighting the kindness, responsiveness, and attentiveness of the staff. The administration has been described as highly communicative and proactive in addressing concerns, fostering an environment where family members feel involved in their loved one's care. This sentiment resonates strongly among those who have seen improvement in their relatives' well-being within the community.

One common theme is the peace of mind that comes from knowing residents are safe, particularly for those with a history of wandering or challenging behaviors associated with dementia. Reviewers voiced appreciation for Marshall Pines being equipped specifically for memory care, which offers tailored activities designed to engage residents meaningfully. Families noted that many residents were able to participate in various enjoyable activities that kept them active and stimulated—a vital aspect of memory care that significantly contributes to overall happiness and quality of life.

However, contrasting experiences emerged regarding cleanliness and personal hygiene for some residents during specific periods. One poignant account detailed a troubling situation where a resident appeared unkempt and had not received proper hygiene assistance after several days at the facility. Such incidents have raised concerns about staff diligence during shift changes and consistency in caregiving practices, aspects essential for maintaining trust with family members. Additionally, reports of medications not being administered correctly indicate significant gaps in communication between caregivers.

Despite this negativity surrounding certain instances of care, numerous reviewers emphasized their belief in Marshall Pines as a high-quality memory community overall. Positive remarks about nutritious meals prepared by culinary staff consistently highlighted how these dining experiences played a crucial role in enhancing residents' daily lives. Even visitors from healthcare professions praised the facility’s structured approach to supporting individuals with dementia while expressing admiration for the innovative activities provided by staff members—such as engaging cooking sessions led by chefs.

The warmth displayed by staff extends beyond professional roles; many families recount personal interactions where caregivers remembered names and shared moments with residents. These connections foster a familial atmosphere that helps ease anxiety for both residents and their family members while creating lasting bonds within this community setting. Some reviews illustrated how staff engagement evoked feelings akin to being at home rather than simply residing in a facility.

In conclusion, while opinions on cleanliness standards reveal room for improvement at times within Marshall Pines' operations, most families ultimately attest to the facility’s ability to create an environment rich with compassion and purposeful engagement suited specifically for those facing memory challenges such as Alzheimer's or other dementias. With ongoing support from caring professionals trained in specialized approaches like Teepa Snow's techniques—in addition to practical amenities such as secured environments—families feel assured they are making sound decisions regarding their loved one's placement within this supportive community dedicated explicitly to memory care needs.

This area of Evans, Georgia offers a variety of amenities within close proximity, making it a convenient and easily accessible location for senior living. With several restaurants ranging from casual dining options like Chili's Grill & Bar and Zaxby's to more specialized cuisine at Miyabi Jr and Monterrey Mexican Restaurant, there is plenty of dining choices nearby. Additionally, there are several parks such as Evans Towne Center Park for outdoor leisure activities. For healthcare needs, there are multiple pharmacies and physician offices including University Primary Care and Augusta Urology Associates within a short distance. The area also offers entertainment options with GTC Evans Cinemas nearby. Places of worship like Journey Community Church and Abilene Baptist Church are also easily accessible for spiritual fulfillment. In terms of relaxation and socializing, cafes like Starbucks provide a cozy atmosphere for meeting friends or enjoying a cup of coffee. Overall, this part of Evans provides a well-rounded environment that caters to the various needs and interests of seniors looking to settle in the area.

Restaurants

• Chili's Grill & Bar (0.2 miles)
• Zaxby's (0.5 miles)
• Miyabi Jr (0.6 miles)
• Arby's (0.6 miles)
• Monterrey Mexican Restaurant (0.6 miles)
• Izumi Japanese Buffet (0.7 miles)
• Pizza Hut (0.7 miles)

Parks

• Evans Towne Center Park (0.4 miles)
• Lakeside Park (2.1 miles)
• Blanchard Woods Park (2.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walmart Pharmacy (0.9 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.4 miles)
• Walgreens (3 miles)

Physicians

• University Primary Care (0.8 miles)
• Augusta Urology Associates (1.1 miles)
• Savannah River Plastic Surgery (1.2 miles)
• Family Physicians of Evans (1.2 miles)
• Vein Guys (1.2 miles)
• Evans Medical Group (1.2 miles)
• Augusta Dermatology Associates (1.2 miles)

Theaters

• GTC Evans Cinemas (1 miles)

Places of Worship

• Journey Community Church (2.3 miles)
• Abilene Baptist Church (3.2 miles)
• Southern Baptist Convention (4.3 miles)
• Stevens Creek Church (4.6 miles)

Cafes

• Starbucks (4 miles)
• Starbucks (4.1 miles)