4528 Hereford Farm Road, Evans, GA 30809
For more information about senior living options: (844) 490-3973
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Marshall Pines is described as wonderful, with residents comfortable, clean, well cared for, and well fed. The staff handle difficult behaviors with ease and stay consistent. Management helps families navigate Medicare and Hospice and keeps them updated. The staff accept residents for who they are and show consistent love. The staff are described as golden and deliver compassionate, precise care. Families feel they have found home at Marshall Pines. The Executive Director Kellie Pugh is warm, genuine, and caring. The activities program is engaging and inclusive, with offerings like a sensory spa. The medical team, led by Teresa Brown, provides excellent care and the meals are highly regarded. The facility feels like home, with residents free to roam and frequent meaningful activities.
They note burnout was very high and there was no help when they went to the administrator for help. They claim the facility only cares about making money and will admit any and everybody. They state that staff who do their jobs are not appreciated and the place is full of drama. They observed the facility seemed short-staffed and a family member did not receive regular baths nor was she kept according to the two-hour plan, ending up with sores and chafing. They moved their family member to another facility due to these concerns. They were impressed when visiting, but felt the actual care was a different story.Marshall Pines stands out as a memory care community in Augusta where families repeatedly describe not just good care, but a genuinely reassuring environment for loved ones with memory challenges. Reviewers consistently note that the atmosphere is clean, comfortable, and welcoming, and that the staff and management create a sense of stability and trust. Residents enjoy programs that feel meaningful and enriching, from soothing spaces like a Sensory Spa to outdoor moments in the garden, and calming activities in a dedicated meditation room. The day-to-day experience is marked by careful attention to comfort, nutrition, and personal dignity, with families emphasizing that their loved ones are treated with consistent kindness.
A central theme across many accounts is the staff's steadiness and compassionate approach. Families repeatedly highlight how "golden" the staff are, how they tolerate difficult behaviors with patience, and how they stay consistently attentive. The administration, led by Kellie Pugh, is frequently praised for guiding families through complex systems such as Medicare and Hospice, while keeping everyone informed about changes in a loved one's status. Several reviewers specifically commend Kellie for her warmth and authenticity, describing her as the warmest and most genuinely caring person they've encountered. This leadership is credited with creating a well-organized, compassionate environment where residents feel seen and valued.
The care framework at Marshall Pines is described as professional yet deeply personal. In one family's words, the facility feels "professionally run with kindness and caring," and staff are seen as partners and counselors as much as caregivers. An occupational therapist who visits the area notes not only the quality of medical oversight, led by Teresa Brown, but also the robust activity program that includes inclusive activities and a sensory spa designed to calm and engage residents. The emphasis on inclusion, sensory experiences, and meaningful engagement is repeatedly cited as a major strength, with the facilities' activities department keeping residents connected, motivated, and socially connected with families.
Several testimonials highlight the strong partnerships between staff and families. Families describe Kellie Pugh and the entire leadership team as working side-by-side with them to provide the best possible care, offering guidance, updates, and empathy during difficult times. The sense of "home" is a recurring motif: many reviewers say they wish they had found Marshall Pines sooner, noting that their loved ones are free to roam in a safe, well-supervised environment, not locked away in a locked unit. The facility's culture of respect is reinforced by staff who know residents by name, engage in conversation with families, and treat daily routines - meals, activities, and medical check-ins - with a personal touch.
The practical, day-to-day operations reinforce the heartfelt sentiment. Reviewers point to a comprehensive array of services that support both residents and families: a full-time on-site nurse, weekly on-site doctor visits and X-ray services, and regular updates through newsletters and communications. Laundry and housekeeping are performed weekly, meals are described as high quality, and there are frequent field trips and social activities that keep residents engaged. Memory decor throughout the facility adds to a comforting, lived-in feel, reinforcing the sense that Marshall Pines is truly a home away from home for those living with memory impairments.
Not every review is uniformly glowing, which adds nuance to the picture. One account, written with caution, acknowledges burnout among staff and criticizes the administration for appearing to prioritize financial considerations or admitting patients without sufficient staffing. Another reviewer recalls a visit that left them impressed by the staff but, in contrast to the positive experiences elsewhere, notes issues with staffing levels and regular personal care, which led to a transfer to another facility. These perspectives remind readers that, like any care environment, experiences can vary and that staffing realities can shape outcomes in meaningful ways.
Despite these mixed notes, a separate account reinforces the positive trajectory at Marshall Pines, with praise for Kellie Pugh and her team's ongoing diligence and compassionate approach. A reviewer who observed a family activity - Cornhole - during a FaceTime call emphasizes the consistency of meaningful engagement and the ongoing effort to keep residents mentally and physically active. And another reviewer, who had toured the facility with Kim, remarked on the almost one-on-one level of care and the staff's thoughtful attention to both residents and their families, underscoring the impression of a well-run, caring environment.
Across the board, Marshall Pines is portrayed as a place where memory care is delivered with intention, empathy, and a strong sense of community. Families describe relief, peace of mind, and gratitude for a setting that treats their loved ones with dignity, provides engaging activities, and maintains open, supportive lines of communication with families. From the sensory rooms and gardens to the dedicated medical staff and the warm leadership, the consensus is that Marshall Pines offers a home-like, compassionate home for those navigating the challenges of memory-related conditions, backed by a team that genuinely cares.
11 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bush (15 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Nestled in the charming community of Evans, GA, Nancy Hall's Pch Of Evans offers a welcoming and supportive environment for seniors seeking assistance with daily living while maintaining their independence. This board and care home is thoughtfully designed to cater to the unique needs of each resident, providing a comfortable and fully furnished living space complemented by a serene garden and inviting outdoor areas.
Residents can enjoy delicious meals in the dining room that accommodates special dietary restrictions, ensuring nutritious options are available for everyone. The dedicated staff at Nancy Hall’s are committed to enhancing residents’ quality of life through personalized care services, including assistance with bathing, dressing, transfers, medication management, and coordination with healthcare providers.
The community also prioritizes social engagement and well-being by offering scheduled daily activities designed to keep residents active and connected. With conveniences like housekeeping services, move-in coordination, telephone access, and Wi-Fi/high-speed internet throughout the facility, residents can feel right at home.
Conveniently located near various amenities, residents will find three cafés nearby for casual outings, three parks for leisurely strolls or picnics, ten pharmacies for easy access to medications, thirty physicians within reach for health consultations, fifty restaurants for dining out experiences with family and friends, as well as places of worship and entertainment options such as a nearby theater.
Nancy Hall's Pch Of Evans is more than just an assisted living community; it’s a vibrant home where seniors can thrive while receiving the care they need in a nurturing environment.
Nancy Hall's Pch Of Evans is located at 4528 Hereford Farm Road, Evans, GA 30809 in Columbia County, Georgia
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
