Right at Home in Covington, GA

Pros

• Right At Home is an excellent company with wonderful staff.
• The staff are welcoming, professional, and genuinely caring for clients.
• The orientation and onboarding process are thorough, informative, and help newcomers feel at home.
• Shannon is consistently knowledgeable, patient, and very helpful.
• The schedulers are amazing, caring, communicative, and skilled at matching clients with caregivers.
• The caregivers are professional, well-trained, and compassionate.
• Families feel at ease and gain peace of mind from the personalized care plans.
• Right At Home is trusted to care for loved ones with dedication and integrity.
• The office staff are organized, friendly, and always helpful.
• The company is responsive and goes above and beyond to meet needs.
• Right At Home offers 24-hour availability and strong customer service.
• The overall experience reflects high-quality home care with attentive and reliable support.

Cons

• One reviewer branded the agency a "HORRIBLE AGENCY" and noted issues went unresolved for weeks with no follow-up.
• Another reviewer said the scheduler was wildly unprofessional and unpleasant to interact with.
• They claimed there were few competent caregivers for complex needs, with some clients left dirty or inadequately cared for.
• They stated that prices keep increasing while standards of care decline.
• They described fingerprinting appointments as running about 30 minutes behind, with staff delays worsened by personal calls.
• They criticized the administration as horrible, even though caregivers were praised.

Review

Right at Home Covington is best suited for families that want a loved one to remain in their own home with a highly responsive, relationship-driven care team. It works especially well for respite care, post-hospital or post-discharge supervision, and ongoing daily assistance that prioritizes dignity and independence. The solution is a good fit when intake and planning matter, when a family needs clear guidance, and when a plan-of-care must be translated into steady, daily support from professional caregivers. In short, it is an excellent option for those who prize personalized attention, flexible scheduling, and the reassurance of a dedicated local office team.

Those weighing alternatives should consider traditional assisted living or other agencies if a flawless, all-the-time, low-variability care experience is non-negotiable, or if cost is a decisive concern. Some reviewers flag inconsistent caregiver quality and administrative headaches, and a few instances of scheduling friction and lengthy onboarding processes suggest that reliability can vary by location and personnel. For families facing complex medical needs, or those seeking the most predictable 24/7 coverage with minimal staff turnover, the case for exploring other options - whether an on-site facility with in-house staff or another care provider with a longer track record in 24-hour nursing support - is strong.

The strongest positives center on the intake, planning, and caregiving ethos. The Covington team consistently earns praise for thorough orientation, clear explanations, and a care-planning approach that feels individualized and practical. Coordinators - particularly Shannon and Nicole - are repeatedly described as patient, knowledgeable, and deeply focused on making families comfortable with the plan of care. The ability to match caregivers thoughtfully, the emphasis on empathy and respect, and the sense that the office staff are accessible around the clock create a sense of continuity that often overrides occasional operational bumps. These advantages matter because they convert a fragile moment of transition into a confident, family-friendly process.

Yet, several reviews illuminate meaningful drawbacks. On the administrative side, complaints about scheduling missteps, fingerprinting delays, and instances of perceived unprofessionalism reveal a fragility in the systems that should support seamless care. Not every caregiver arrives with the same level of proficiency, and a few families report inconsistent performance or gaps in caregiver knowledge about specific medical or daily-living tasks. Pricing can feel steep relative to other options, and when turnover affects care continuity, families may experience disruption and a need for repeated reorientation. These risks underscore the necessity of diligent onboarding, careful caregiver assignment, and ongoing supervisory touchpoints.

To maximize success with Right at Home Covington, insist on a formal, written plan of care and a clear caregiver-match strategy from the outset. Request direct access to Shannon or Nicole for intake questions, milestone reviews, and rapid problem resolution. Ask for a concrete schedule with contingencies, and set expectations about updates and care plan revisions after transitions or changes in health status. Demand transparent pricing, including what is included in hourly rates and when extra fees apply. If the aim is to avoid frequent turnover and ensure consistently high-caliber caregiving, consider launching with a short trial period and multiple caregiver introductions to identify a best-fit team before committing long-term.

Overall, Right at Home Covington delivers a compelling home-care option for families seeking to honor independence while securing compassionate, professional support at home. The combination of thoughtful intake, personalized care plans, and a responsive, caring office presence makes it strong for respite, post-acute needs, and ongoing home-based care. However, the experience can hinge on the steadiness of administration and the consistency of caregivers. For families prioritizing flawless execution, or those with tight budgets or demanding medical requirements, exploring alternatives - including assisted living or other home-care providers - will help ensure the choice aligns with both care needs and financial realities. With careful management of expectations and proactive engagement with Shannon and Nicole, Right at Home Covington can be a highly dependable partner in maintaining a loved one's independence at home.

The area of Covington, Georgia, described above offers a variety of amenities and services that may appeal to seniors looking for a vibrant community to live in. With a range of restaurants nearby such as Chick-Fil-A, Chipotle Mexican Grill, and Kobe Hibachi & Sushi, residents have plenty of dining options to choose from. Additionally, there are several pharmacies in close proximity including Walgreens and CVS Pharmacy for convenient access to medications and health supplies. For medical needs, there are multiple physicians' offices specializing in dermatology, internal medicine, urology, neurology, and ophthalmology within a short distance. Places of worship like Calvary Baptist Church provide spiritual support and community connections. The presence of Piedmont Newton Hospital ensures quick access to healthcare services when needed. Covington Municipal Airport offers convenient transportation options for those looking to travel. Overall, this area boasts a mix of amenities that cater to the various needs and interests of seniors considering senior living in Covington.

Restaurants

• Chick-Fil-A (0.2 miles)
• Chipotle Mexican Grill (0.2 miles)
• Kobe Hibachi & Sushi (0.3 miles)
• Mystic Grill Restaurant (0.3 miles)
• Popeyes Louisiana Kitchen (0.3 miles)
• Osake (0.3 miles)
• Bread and Butter Bakery (0.3 miles)

Pharmacies

• Walgreens (0.2 miles)
• Carmichael's Pharmacy (1.6 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (6.1 miles)
• Ingles Market (6.9 miles)

Physicians

• Dermatology Center (0.4 miles)
• East Metro Internal Medicine (0.4 miles)
• Dermatology Center of Newton-Rockdale, PC (0.4 miles)
• Doctors Office (0.5 miles)
• Georgia Opthalmologists (0.6 miles)
• Georgia Urology (0.6 miles)
• Southeastern Neurology (0.6 miles)

Places of Worship

• Calvary Baptist Church (0.6 miles)
• Southern Baptist Convention (3.8 miles)
• Sanctuary Ministries (4.4 miles)
• Mt Zion Baptist Church (5 miles)
• High Point Baptist Church (5.3 miles)
• Doug Hauptman Ministries (6.2 miles)
• Living Way World Church (7.3 miles)

Hospitals

• Piedmont Newton (0.7 miles)

Transportation

• Covington Municipal Airport (CVC) (2.4 miles)

Parks

• Georgia International Horse Park (6 miles)

Theaters

• AMC Conyers Crossing 16 (8.4 miles)