Summit Place PCH

Pros

• The staff are friendly, welcoming, and take pride in providing the best care for memory care residents.
• The facility is beautiful, immaculate, and feels like a warm, home-like environment.
• Residents enjoy engaging activities and social outings, including Prema bus trips to restaurants and the nail salon.
• Families feel like part of a caring, family-oriented community and praise the professionalism and kindness of employees and volunteers.
• The care team is attentive, caring, and genuinely dedicated to meeting individual resident needs.
• The Oaks at Ashton Hills is described as new, state-of-the-art, with a resort-like ambiance.
• Leadership from the executive and wellness directors is recognized for delivering exceptional care and support.
• Staff consistently go the extra mile to keep residents active and connected, reducing isolation.
• Families express gratitude and describe the Oaks as a Godsend and a home for their loved ones.

Cons

• The management is disappointing and sits in the office instead of addressing issues.
• The med tech on duty was very unprofessional with residents.
• The owners need to step up and see what is going on in the facility.
• The supervisor was notified and nothing happened.
• Corporate support was refused when requested.
• Residents were not receiving medications when they were supposed to.
• The dining room chair and couch are not built to protect residents; the wheelchair is safer.
• Pam bullies the workers into doing 5-plus transfers on each disabled resident, which is unnecessary and risky.
• There is a risk of residents injuring their backs and suing the facility due to unsafe transfer practices.

Review

The Oaks at Ashton Hills memory care community presents itself in many reviews as a place of strong warmth, beauty, and a genuine sense of family. Visitors repeatedly describe a facility that feels welcoming from the moment you step inside, with a resort-like ambience and a homey, inviting atmosphere. The majority of commenters praise the staff for being friendly, caring, and attentive to residents' mental, physical, and emotional needs. Several testimonials emphasize how the environment is designed to keep residents engaged through a wide array of activities, social events, and opportunities to participate alongside family members.

Many reviewers highlight the people who make the community feel alive and loving. Specific staff members are singled out for their kindness and time spent with families. For instance, during tours, Rhannon greeted prospective families with warmth and introduced them to residents and other staff, helping to ease nerves about moving a loved one into memory care. Others mention Jennifer, Melissa, Heather, and Robin as taking extensive time to understand a family's unique needs and offering tailored recommendations. Volunteers and employees alike are praised for forming genuine connections, enjoying conversations with residents, and making activities - from arts and crafts to group outings on the Prema bus to restaurants and nail salons - an integral part of daily life.

Families repeatedly note how residents are treated with care and respect, highlighting personal touches that make the experience feel like home. Stories about a dad who was a die-hard Dawg fan, or a grandmother who looked forward to daily routines and social engagement, illustrate the depth of personalized attention. The staff's ability to dress residents for special occasions, organize engaging games, and provide consistent routines helps create a comforting rhythm for both residents and their families. Several reviews emphasize the importance of social programs, travel opportunities, and on-site dining experiences that contribute to residents feeling connected, happy, and valued.

Covid-era memories also surface as evidence of strong family engagement and compassionate care. One reviewer recalls being able to FaceTime with a loved one during the height of restrictions, which helped maintain emotional connections when in-person visits were limited. Others reminisce about times when residents were kept mentally and socially active to prevent isolation, describing the facility as a place where daily life remains meaningful even during challenging times. The availability of social outings, a supportive on-site chef, and activities designed to keep residents busy are repeatedly cited as standout features.

In addition to the overwhelmingly positive sentiment, a few concerns appear in the narrative. Some reviewers point to moments where they felt management did not respond quickly or adequately to issues raised, including a report that a resident did not receive medications as scheduled and that corporate support was not forthcoming. A particular staff member is described in one account as bullying others to perform excessive transfers, raising safety concerns about the physically demanding requirements placed on caregivers. There is also critique about the layout and safety of certain transfer points in the memory care unit, with a caution that some furniture or arrangements may not adequately protect residents' bodies during movement.

Despite these concerns, the overall impression remains favorable. The Oaks at Ashton Hills is described as a modern, well-maintained facility with the look and feel of a ski lodge, where the care philosophy centers on family involvement and resident-centered activities. Families emphasize how the staff's dedication makes the community feel warm and supportive, and how the management team, when engaged, appears committed to delivering a first-class memory care experience. For many, it feels like a place that truly acts as a second home for their loved ones, where compassionate caregivers, engaging programs, and a beautiful environment come together to support residents and their families through a challenging chapter of life.

For anyone considering The Oaks at Ashton Hills, the messages converge on a clear picture: a bright, welcoming facility with a strong emphasis on community, activity, and personalized care. The staff's genuine kindness, the family-friendly culture, and the daily opportunities for residents to engage in meaningful activities consistently shine through. Prospective families should, as with any care decision, balance these strengths with the noted concerns - ensuring ongoing conversations with management about medications, transfer safety, and responsiveness - to make an informed choice that aligns with their loved one's needs and expectations. Overall, many families express profound gratitude for the care their relatives receive and repeatedly describe the Oaks as a place that feels like home.

This part of Covington, Georgia offers a convenient location with easy access to various amenities such as medical facilities including physicians, orthopedic clinics, and a hospital all within close proximity. There are also a variety of dining options nearby ranging from fast food chains like McDonald's and Chick-Fil-A to more upscale restaurants like Kobe Hibachi & Sushi. For those seeking spiritual fulfillment, there are several places of worship in the area catering to different denominations. Additionally, there are pharmacies for easy access to medications and transportation options including an airport for travel needs. Overall, this part of Covington provides a well-rounded community with plenty of options for senior living.

Physicians

• Covington One Medical (0.1 miles)
• Covington Pediatrics (0.1 miles)
• Covington Women's Health Specialists (0.2 miles)
• Newton Orthopedics (0.2 miles)
• Athens Orthopedic Clinic (0.2 miles)
• Interventional Spine Pain Management (0.2 miles)
• Jimmy A. Spivey (0.2 miles)

Restaurants

• Butcher Block (0.2 miles)
• McDonald's (0.5 miles)
• Popeyes Louisiana Kitchen (0.6 miles)
• Kobe Hibachi & Sushi (0.7 miles)
• Chipotle Mexican Grill (0.8 miles)
• Chick-Fil-A (0.9 miles)
• Waffle House (1 miles)

Places of Worship

• Calvary Baptist Church (0.3 miles)
• Sanctuary Ministries (4.5 miles)
• Southern Baptist Convention (4.7 miles)
• Mt Zion Baptist Church (5.4 miles)
• High Point Baptist Church (5.5 miles)
• Doug Hauptman Ministries (7 miles)
• Jehovah's Witnesses (7.6 miles)

Hospitals

• Piedmont Newton (0.3 miles)

Pharmacies

• Walgreens (0.7 miles)
• Carmichael's Pharmacy (0.8 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (7 miles)
• Ingles Market (7.7 miles)

Transportation

• Covington Municipal Airport (CVC) (2.1 miles)

Parks

• Georgia International Horse Park (6.5 miles)