Countryside Estates

Pros

• Reviewers describe South Georgia Custom Homes as professional and highly committed to service.
• Darren is praised for being extremely prompt and attentive during the building process and in the year after.
• Amy and Ray are considered gems, with Amy specifically noted for always being responsive.
• The company is recognized for attentive, proactive communication and for helping ensure timely closings without compromising quality.
• The craftsmanship and attention to detail - from interior design to exterior landscaping - are highlighted as outstanding.
• Many reviewers would strongly recommend South Georgia Custom Homes to anyone looking to build a new home.
• They are credited with building a home that feels like a true home, with superior design and quality.

Cons

• The walls were not plumb or square, and it seemed no level or square was used during the build.
• The lumber arrived chipped and looked salvaged from a previous job site.
• There was a large hole in the flooring that was carpeted over and not repaired before move-in.
• The electrical system had serious issues, including arcing in the main service, and initial repairs failed to resolve it.
• The builder's response was unprofessional and showed a lack of care, with ongoing issues remaining unresolved.
• Repairs were not done correctly the first time, leading to recurring problems and added costs.
• Warranty and maintenance items were not promptly addressed, leaving homeowners frustrated.
• Several customers described the company as a nightmare and warned others to beware of buying from them.
• Drainage problems in new homes were not fixed or were dismissed as outside warranty, causing ongoing hazards.
• After settlement, the company allegedly disengaged and effectively washed their hands of customers.

Review

Experiences with South Georgia Custom Homes appear to vary significantly by neighborhood and by the particular project team a homeowner ends up working with. In some Columbia County communities, homeowners felt the builder's standard was strong and the overall experience could be very positive. But in the Walker Creek neighborhood, multiple homeowners describe a string of ongoing concerns that extended well beyond closing, with the way the builder handled repairs and warranty work shaping the overall trust level and relationship.

On the construction side, several reviewers recount quality issues that should typically be caught in early stages of a home build. Common concerns include walls that aren't plumb or square, with some expressing the impression that proper leveling and squaring tools were not used during the build. Materials quality is another recurring theme: chipped lumber and rough edges around door frames give the sense that salvaged or subpar pieces were used rather than new, flawless stock. A striking example cited by more than one homeowner is a large hole in flooring - reported as 3 inches by 4 inches - that was not fixed before carpet was installed, leading to a later, inconvenient repair. Taken together, these details paint a picture for some buyers of uneven workmanship and avoidable defects that can undermine confidence in the build's fundamental quality.

Electrical concerns are among the most alarming issues described. One reviewer recounts an arc in the main service that required involvement from Georgia Power, followed by a contractor's attempt to repair by cutting out a faulty section. After months of back-and-forth and additional inspections, it was determined that the issue was not due to Georgia Power, and the fix involved moving the meter to address the area around the main service line. The sense conveyed by several homeowners is that electrical problems were not only serious but also difficult to resolve, with lingering questions about whether the root causes had truly been addressed and whether the appropriate specialists were engaged from the start.

Perhaps even more consequential than the problems themselves is how the builder responds once issues are raised. A number of reviewers frame the core challenge as the builder's response and ongoing communication. When repairs are needed, some homeowners felt the process dragged on, with slow or inconsistent follow-through that eroded trust. Others suggest that with better upfront diligence and a more proactive warranty process, many problems could have been resolved more efficiently and at lower cost. The recurring advice here is clear: ensure a thorough pre-drywall inspection, pay for independent electrical and HVAC inspections, and conduct a separate home inspection before the walk-through, so issues are caught early and documented.

Despite the mixed experiences, there are distinctly positive testimonials that highlight a different side of South Georgia Custom Homes. Several homeowners praise specific individuals - Darren for promptness and attentiveness during the build, and Amy and Ray for responsiveness and reliability - who continued to provide support even after closing. These reviewers describe the company as professional and courteous, noting timely handling of concerns and strong post-closing service. In some cases, homeowners recount that the builder promptly dispatched quality subcontractors to address warranty items, and even helped resolve issues beyond the standard warranty period. The sentiment from these experiences is that the company can deliver a high level of craftsmanship and customer care when the right team members are engaged and when communication remains strong.

There are also long-running and highly critical accounts that describe a very different outcome. A few buyers report significant frustration with warranty items that never received satisfactory resolution, stretching from months to more than a year post-closing. Some customers allege that a particular builder representative, including named individuals, would commit to fixes only to disappear or delay, leaving them to manage the problem on their own. In these cases, the issues extend beyond the initial construction defects to concerns about the integrity of the warranty process and the company's willingness to stand by its work after the sale. One reviewer explicitly warns prospective buyers to be cautious and to insist on clear commitments and timely execution before purchasing a home.

There is also a theme about the emotional weight of a "new home" when unexpected drainage problems and related damage surface after move-in. A notable negative post describes a drainage blockage that caused algae growth on the sidewalk just days after moving in, with the homeowner feeling abandoned once the settlement was signed. The sentiment here is a fear that once the paperwork is signed, the company may step back from active issue resolution, leaving homeowners to shoulder the consequences of design or installation gaps. This contrasts sharply with the more positive narratives that speak to quick remediation and proactive problem-solving.

Overall, what emerges is a two-sided picture. On one hand, frequent acknowledgments of strong workmanship, thoughtful interior design, and a team capable of delivering a stunning final product when everything goes smoothly. Homes that received careful attention to detail, timely closings, and durable post-closing service from engaged staff are described as examples of what the builder can achieve. On the other hand, there is a clear cautionary message about the risk of uneven quality, slow or inconsistent warranty response, and the potential for unresolved defects to sour the ownership experience. For prospective buyers, practical takeaways include conducting independent pre-drywall, electrical, and HVAC inspections; insisting on thorough documentation of all punch-list items; and maintaining steady, explicit communication with the builder throughout the process to help ensure timely and satisfactory resolutions.

This part of Augusta, Georgia offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With a plethora of dining options such as Waffle House, Five Guys Burgers & Fries, and First Watch within close proximity, residents can enjoy a diverse selection of meals without having to travel far. In terms of healthcare, there are several reputable physicians and pharmacies nearby, including Doctors Hospital Of Augusta and CVS Pharmacy. Places of worship like Abilene Baptist Church provide opportunities for spiritual fulfillment, while Lakeside Park offers a peaceful outdoor space for leisurely activities. Overall, this area boasts a mix of dining, healthcare, religious, and recreational options that may cater to the needs and preferences of seniors considering settling down in Augusta.

Restaurants

• Waffle House (0.1 miles)
• Five Guys Burgers & Fries (0.4 miles)
• First Watch (0.4 miles)
• Carolina Ale House (0.7 miles)
• Sunrise Grill (0.7 miles)
• Chick-Fil-A (0.7 miles)
• McDonald's (0.8 miles)

Cafes

• Starbucks (0.3 miles)
• Starbucks (0.8 miles)
• Panera Bread (1 miles)
• Starbucks (2.3 miles)
• Starbucks (2.4 miles)

Physicians

• David W Blackstock (0.7 miles)
• Ryan Thomas Smith (1.1 miles)
• Reginald A Pilcher Pc (1.2 miles)
• Ross-Douglas Brandi K MD - Doctors Hospital of Augusta (1.2 miles)
• Augusta Orthopedic & Sports Medicine Specialists PC (1.2 miles)
• Jay Patel, MD (1.3 miles)
• Doctors Hospital Center For Occupational Medicine (1.3 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Miller, Aubrey Neal (1.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• Walmart Pharmacy (2.5 miles)

Places of Worship

• Abilene Baptist Church (1.1 miles)
• Stevens Creek Church (3.2 miles)

Hospitals

• Doctors Hospital Of Augusta (1.3 miles)
• Davita Kidney Care (3.3 miles)

Parks

• Lakeside Park (2.6 miles)