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3 from 91 reviews
5 stars
25
4 stars
15
3 stars
13
2 stars
10
1 stars
28
Overall Review of Forest Lake Health Care
caveat8 reviews mention this
Cleanliness is mixed and concerning
Residents and visitors describe both visibly clean spaces and serious hygiene problems.
Some visitors say the building looked clean and calm when they arrived. Others describe strong odors, dirty baseboards, roaches, and rooms that looked trashy or neglected. A few accounts are especially specific, citing dried messes on a mattress and stained or unkempt areas. Even where cleanliness is praised, the negative reports are detailed enough that families may want to inspect the facility closely in person.
caveat8 reviews mention this
Communication and response times vary
Call-bell and phone communication is described as unreliable at times.
Some residents and families report slow nurse responses and difficulty getting help by phone, including calls going unanswered or long delays. There are also accounts of staff not responding when needed, and administrators being hard to reach when families call. On the other hand, a smaller number of reviews say staff were available and that communication kept families informed. The overall feedback suggests families may need to stay actively involved to ensure issues get addressed promptly.
caveat9 reviews mention this
Staffing and attention are questioned
Multiple reviews describe staffing levels or attention that falls short.
Several reviews say the facility is short-staffed, with aides described as overworked or staff lingering instead of providing care. Other comments describe residents not being checked on, delays in assistance, and situations where families had to intervene. A recurring complaint is that basic needs were not handled reliably, including wound-related care and day-to-day support. A few positive reviews do mention staff being courteous and available, but the negative reports about coverage and attentiveness are frequent enough to take seriously.
caveat3 reviews mention this
Care for therapy and dementia draws criticism
Some families report poor outcomes related to therapy and dementia support.
Families describe situations where therapy or care planning did not go as expected, including claims that therapy sessions were not provided. There are also accounts involving dementia care where paperwork and acceptance back into care became a major problem after a hospital admission. Another review describes skilled nursing after an amputation followed by a rushed return to the hospital, attributing it to a lack of wound care. Together, these reviews suggest care for specific clinical needs may not consistently meet families’ expectations.
caveat2 reviews mention this
Cost feels high for condition
At least some families feel the monthly cost isn’t matched by the facility’s condition or service.
One reviewer mentions a high monthly insurance cost while describing an outdated facility. Another review also calls out spending “this much money” in connection with dissatisfaction. While these are only a couple of mentions, they align with other complaints about upkeep and care consistency. Families who are cost-sensitive may want to clarify what is included in pricing and how progress is measured for therapy needs.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Transportation
Bush (11 miles away)
Nearby Places of Interest
Restaurants
Waffle House (0.5 miles)
Five Guys Burgers & Fries (0.6 miles)
First Watch (0.6 miles)
Wife Saver (0.8 miles)
McDonald's (0.9 miles)
Sunrise Grill (0.9 miles)
California Dreaming (0.9 miles)
Physicians
David W Blackstock (0.7 miles)
Ryan Thomas Smith (1.6 miles)
Reginald A Pilcher Pc (1.7 miles)
Ross-Douglas Brandi K MD - Doctors Hospital of Augusta (1.8 miles)
Jay Patel, MD (1.8 miles)
Augusta Orthopedic & Sports Medicine Specialists PC (1.8 miles)
The guide outlines the rising costs of 24/7 in-home care, ranging from $10,000 to over $20,000 monthly, driven by factors such as location and caregiver qualifications. It discusses the limited coverage by Medicare and private insurance, potential Medicaid support, and the emotional and living condition considerations influencing families' decisions on care arrangements.
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
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Skilled Nursing Facility
Bush (11 miles away)
Clean, bright environment with some caring staff and meal variety.
Understanding the Full Cost of 24/7 In-Home Care: A Detailed Overview
Exploring the World of Home Health Nurses: Qualifications, Roles, and Hiring Tips
Navigating Medicare Coverage for In-Home Care Services