Place At Martinez

Pros

• The facility is described as very clean and bright, which contributes to a welcoming atmosphere for residents.
• Some staff members, particularly the nursing assistants, exhibit true care and concern for the residents.
• The front office staff is noted to be professional and friendly in their interactions with family members.
• There appear to be a variety of meal options available for residents, accommodating different dietary preferences.
• One reviewer expressed satisfaction with the care provided over an extended period, highlighting the dedication of staff during their loved one's three-year stay.

Cons

• The staff exhibited a lack of compassion and were described as some of the rudest individuals the reviewer had ever encountered.
• There were reports of small roaches, dated facilities, and overall dirtiness, leading to concerns about hygiene and care for residents.
• The nursing home failed to complete necessary Medicaid paperwork, resulting in complications for a resident’s return after hospitalization.
• Patients frequently experienced neglect, with one resident receiving only one shower during an 11-day stay and bed sheets not being changed for over a week.
• Some staff members displayed laziness and unprofessional behavior, contributing to a lack of proper monitoring and care for the residents.
• Residents reported that the food quality was poor and often served cold or not according to dietary preferences.
• There were complaints about bugs in the facility, worsening the residents' living conditions.
• The clinical care provided by nursing staff was criticized heavily as inadequate, particularly pointing out issues with high turnover rates among clinical staff affecting patient care quality.
• Personal belongings belonging to residents were reportedly lost or thrown away without communication from administration, causing distress for families.
• One reviewer described how their loved one’s shoes went missing due to negligence on the part of the staff without appropriate follow-up or communication regarding needs.

Review

The reviews of a particular nursing home facility reveal a troubling and concerning picture of the care and conditions residents experience at this establishment. Many reviewers express their profound dissatisfaction with the level of care provided, often describing the staff as indifferent, overwhelmed, and poorly trained. A common thread in these narratives is the lack of compassion shown by employees towards residents who are in desperate need of support and understanding. Elderly individuals suffering from conditions such as dementia require not only medical care but also emotional support; yet many families report that staff members exhibit rudeness and neglect rather than empathy.

One reviewer specifically highlights an appalling lack of responsiveness to basic needs, reporting that their friend received only one shower during an 11-day stay, despite repeated requests. The inadequate hygiene practices were compounded by unkempt living conditions; dirty bed linens remained unchanged for days, contributing to an overall atmosphere of neglect. Deteriorating facilities seem to be another significant issue—descriptions of roaches and outdated furnishings paint a disturbing picture that raises concerns about the safety and comfort of residents. These reviews suggest systemic problems with maintaining cleanliness and a proper living environment.

Compounding the disappointment felt by family members is the hit-or-miss nature of client-to-staff ratios, which results in caregiving being inconsistent at best. Many reviewers note they encountered dedicated nursing assistants who genuinely cared for residents but lament that they were overworked due to staffing shortages or turnover among clinical personnel. Such instability appears to create an environment where essential services are compromised, forcing caregivers to make do with insufficient resources while trying to provide quality care. Unfortunately, this leads some families into despair when they see their loved ones receiving subpar treatment.

Additionally, there appears to be significant administrative incompetence within the facility’s management structure. One family recounted how improper Medicaid paperwork resulted in their grandmother being sent away from the nursing home upon hospitalization—a heart-wrenching situation exacerbated by a complete lack of communication from the administration regarding her impending discharge plan. Inconsistent procedures and downright negligence in communicating important information leave families feeling frustrated and powerless while navigating complex healthcare systems for their loved ones.

Despite some positive mentions regarding cleanliness or friendly front office staff interactions, these isolated instances don’t outweigh the overwhelmingly negative experiences shared by former residents’ families. Multiple individuals implored others not to trust promotional materials that depict an idealized version of life in this nursing home; reality seems harshly different on-site than what marketing suggests. The anguish experienced by those seeking help for vulnerable family members highlights a critical disconnect between expectations set by administrative oversight versus actual operational practices on a day-to-day basis.

Conversely, there are generally favorable accounts from some families who appreciate various aspects not shared in other reviews—like cleanliness or social engagement opportunities for their relatives—indicating there may be pockets within this facility where genuine care exists amidst widespread issues reported elsewhere. Nonetheless, caution is warranted: As difficult as it may be for families needing assistance with eldercare, numerous testimonies suggest exercising diligence when considering placements in such homes; ongoing advocacy and regular visits appear imperative if they choose this path for their dearly beloved seniors facing challenging health battles ahead.

Restaurants

• Waffle House (0.5 miles)
• Five Guys Burgers & Fries (0.6 miles)
• First Watch (0.6 miles)
• Wife Saver (0.8 miles)
• McDonald's (0.9 miles)
• Sunrise Grill (0.9 miles)
• California Dreaming (0.9 miles)

Physicians

• David W Blackstock (0.7 miles)
• Ryan Thomas Smith (1.6 miles)
• Reginald A Pilcher Pc (1.7 miles)
• Ross-Douglas Brandi K MD - Doctors Hospital of Augusta (1.8 miles)
• Jay Patel, MD (1.8 miles)
• Augusta Orthopedic & Sports Medicine Specialists PC (1.8 miles)
• Colon-Santini Juan L MD Faap (1.8 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.1 miles)
• Panera Bread (1.3 miles)
• Starbucks (1.7 miles)
• Starbucks (2.6 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• Walgreens (1.9 miles)
• Miller, Aubrey Neal (1.9 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.7 miles)

Places of Worship

• Abilene Baptist Church (1.4 miles)
• Stevens Creek Church (2.7 miles)

Hospitals

• Doctors Hospital Of Augusta (1.9 miles)
• Davita Kidney Care (3.5 miles)

Parks

• Lakeside Park (2.5 miles)

Theaters

• GTC Riverwatch 12 Cinemas (3.5 miles)

Transportation

• Daniel Field Airport (DNL) (3.6 miles)